Am I The Only 1 Surprised By Cicuit City's Demise?

15 years ago

Hey Zachary,

I recently saw a graph that showed a downturn in profits/business when Circuit City got rid of 3400 higher-skilled, and higher-paid employees in order to save money with lower-skilled, lower-paid employees.

Whenever a company or individual sacrifices quality as a way to achieve a better result, they're delusional.

Quality should be at the core of any business - quality people, quality products, and quality service.

It surprises me at how many people miss this very simple concept.

Saving a buck now will cost you two bucks later. Spending three bucks now will make you six bucks later.

It's not rocket science!

Derek

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GeorgR.

15 years ago

>>>

Quality should be at the core of any business - quality people, quality products, and quality service.

It surprises me at how many people miss this very simple concept.

Saving a buck now will cost you two bucks later. Spending 3 bucks now will make you 6 bucks later.

It's not rocket science!

Derek
>>

the avg walmart or "online price hunter"-customer does NOT think so. I think in this economy "cheap" goes before "quality".

People just don't have money.

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Derek_Franklin

15 years ago

Hey George,

Just because Walmart can offer a substantial discount on products due to the volume they're moving doesn't mean they're sacrificing quality.

I think Apple creates some of the highest quality products in the tech industry, and I can get some of them at a discount at Walmart.

But if Walmart were to start cutting corners to save a buck, it's likely the customer support would suffer, their ability to manage inventory would suffer, and as a result, the customer experience would suffer.

True, people are willing to accept a few more 'headaches' to save a buck in this economy, but in the end, if the customer continues to feel ripped-off, disrespected, or neglected (many of which are the results of cost-cutting), the business is going to fail.

And remember, price does not equal customer experience.

If Walmart can maintain a good balance between the prices of their products and a positive experience for the customer, they'll continue to thrive.

Derek

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Eric Lorence 15 years ago

Electronics in general is a cut-throat business, look for online retailers such as newegg and others to consume market share, at the expense of more "big box" electronics stores.

Circuit City?

They were opening up stores across the street from Walmart and Target (Cleveland TN), and trying to sell the same kinds of products at twice the price...

Of course they sank, even Blockbuster wouldn't touch 'em.
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- marcanthony 15 years ago
  
  Not really!
  
  Now, when Mc Donald's goes out of business--that will be a whole different story.
  
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Loren Woirhaye

15 years ago

Originally Posted by Derek_Franklin

... products in the tech industry, and I can get some of them at a discount at Walmart.

But if Walmart were to start cutting corners to save a buck, it's likely the customer support would suffer, their ability to manage inventory would suffer, and as a result, the customer experience would suffer.

....

If Walmart can maintain a good balance between the prices of their products and a positive experience for the customer, they'll continue to thrive.

Believe me, Walmart is in BIG trouble over this issue. They have their profit margins
slashed to the bone and the color of their carpet is dictated by the color of the
motor oil their customers track-in. Walmart has always positioned itself only
as a place to get CHEAP prices and now they are struggling to reposition the
company in the public mind.

Walmart is so Cheap people have been murdered in the parking lots because
security wasn't adequate. On one level it's a good company because it gives
people what they think they want but on other levels I find it despicable.

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Scott Moody

15 years ago

Originally Posted by Loren Woirhaye

Believe me, Walmart is in BIG trouble over this issue. They have their profit margins
slashed to the bone and the color of their carpet is dictated by the color of the
motor oil their customers track-in. Walmart has always positioned itself only
as a place to get CHEAP prices and now they are struggling to reposition the
company in the public mind.

Walmart is so Cheap people have been murdered in the parking lots because
security wasn't adequate. On one level it's a good company because it gives
people what they think they want but on other levels I find it despicable.

Wal-Mart spends money on carpet?, I Though they had pretty much gone all concrete on the newer stores around me (Atlanta market). Of course, I can't stand going in a Wal-Mart store.

CC closed the Atlanta stores for 2 reasons,

1. BestBuy kicked their a@#$.
2. Brandsmart USA (a South FL and Metro Atlanta chain) with their ultra low prices and MASSIVE Selection finished them off.

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Killer Joe

15 years ago

Originally Posted by Derek_Franklin

Just because Walmart can offer a substantial discount on products due to the volume they're moving doesn't mean they're sacrificing quality.

Derek,

I hate to burst your bubble, but as a product designer who has helped develop many products that are selling in W-M I can tell you first hand they absolutely sacrifice quality for the sake of cheapness.

You need to remember that W-M does such a huge volume that they are able to dictate what they will and will not pay for.

As an example, if the componants of a given product are built using "A" quality parts, and the buyer for W-M thinks that "B" or "C" quality part will do the job just fine they will stipulate that the line of products going into their store will need to be built with the lower quality parts to save cost.

This isn't just unique to W-M. either. A common misconception among consumers is that all models sold by a manufacturer are equal in quality throughout the distribution chain. Nothing could be farther from the truth.

It comes as no surprise when you go comparison shopping that trying to match exact model numbers on a given product across multiple retailers is almost impossible. Most retailers have their own set of specs on the products they sell.

Getting product placement in W-M often involves some very tough negotiations. Their buyers are extremely knowledgable. Not only about what a product will sell for, but also in the cost of manufacturing that product. If they see a way to shave the manufactors cost of production, they will want that savings incorporated into their purchase price. Even if it means cutting corners and/or quality to get the price down.

Adam,

Cool side effect: We may be able to pick up some killer deals during their Going Out Of Business Sale!

Most shoppers are not aware that when a store liquidates their merchandise they don't go willy-nilly reducing the prices. In fact, they turn the whole ball of wax over to professional liquidaters who are skilled at getting the most dollars for the items "on sale".

In many cases this means repricing the items to higher than MSRP so that any discounts perceived by the public are in fact somewhat illusional.

Bottom line...there are no free lunches. Anytime you go shopping based strictly on price you are going to get what you pay for. The retail environment is a very sophisticated arena.

The success or failure of any given retail enterprise relys on many factors both seen and unseen. One of the unseen factors that the successful retailers use is the ignorance of the public in general of how the game is played.

As an insider in this game for many years I can tell you that what goes on behind the scenes is cutthroat at best, and downright deceptive at its' worst.

Believe me, internet marketers have nothing on those boys. They wrote the rules way before any of us were born.

KJ

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Adam Kenzington

15 years ago

Originally Posted by Killer Joe

Derek,

Adam,

Most shoppers are not aware that when a store liquidates their merchandise they don't go willy-nilly reducing the prices. In fact, they turn the whole ball of wax over to professional liquidaters who are skilled at getting the most dollars for the items "on sale".

In many cases this means repricing the items to higher than MSRP so that any discounts perceived by the public are in fact somewhat illusional.

Bottom line...there are no free lunches. Anytime you go shopping based strictly on price you are going to get what you pay for. The retail environment is a very sophisticated arena.

The success or failure of any given retail enterprise relys on many factors both seen and unseen. One of the unseen factors that the successful retailers use is the ignorance of the public in general of how the game is played.

As an insider in this game for many years I can tell you that what goes on behind the scenes is cutthroat at best, and downright deceptive at its' worst.

Believe me, internet marketers have nothing on those boys. They wrote the rules way before any of us were born.

KJ

I don't know, man, The Circuit City here in my town is packed with people who are bargain shopping. The overflow parking is into the next 2 businesses' parking lots.

As for shopping based on price...I'm pricing the name brands. I'm not buying some no name product. The big boys stand behind their products, no matter who is selling them for them.

Most people are smart enough to compare CC's prices to Best Buy, etc...
And if CC is lower, they will buy from them.

Nay say all you want, but I'm "cleaning up" in there. Maybe you should go tell Circuit City they are doing it all wrong, because they aren't listening to you. (Me Neither).

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Killer Joe

15 years ago

Originally Posted by Adam Kenzington

Nay say all you want, but I'm "cleaning up" in there. Maybe you should go tell Circuit City they are doing it all wrong, because they aren't listening to you. (Me Neither).

I'll pass. I tried buying a TV from them years ago. I had to take it back 3 times. On the third trip I was told their "30 days no questions asked return policy" was in it's 28th day on my purchase. If the *new* (4th) one they gave me didn't work it was my problem and I would have to deal with the factory from that point on. I got my money back. There was still a store to return it to back then.

Best of luck with your purchases

KJ

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bluet

15 years ago

Originally Posted by Killer Joe

Derek,

I hate to burst your bubble, but as a product designer who has helped develop many products that are selling in W-M I can tell you first hand they absolutely sacrifice quality for the sake of cheapness.
.....
As an example, if the componants of a given product are built using "A" quality parts, and the buyer for W-M thinks that "B" or "C" quality part will do the job just fine they will stipulate that the line of products going into their store will need to be built with the lower quality parts to save cost.

Interesting. But of course your not talking about name-brand products right? I always thought in the past that component quality had to do with parts testing after production. And the highest quality (because they undergo more testing) and most reliable, went into the more critical fields, like space, military, medical, etc. The cheaper, less tested, went into consumer electronics.

I know when I was in the electronics service business, I serviced most major brands under warranty. Some more than others, but even the most expensive needed repairs. I did service less of the higher priced ones, but then they didn't sell as many of those as the cheaper ones either.

In fact, as a technician, a long time ago I made the choice to go for the cheaper stuff for myself. Because I compared that with repair prices (higher dollar products also cost more to repair) and my experience in electronics service. I decided in the long run it would be cheaper, even for me, to own two one hundred dollar units, instead of one five hundred dollar unit plus repair costs in the same period of time. Out-of-pocket repair costs could start anywhere from after 90 days to one year, in the case of most warranties. Will your $500 product outlast my one or two $100 ones? Maybe, but I'll bet on the latter. I've owned too many cheap ones that lasted as long or longer than some of my expensive models.

And those extended warranties are no bargain. Only for the unlucky. Like home insurance. Good if disaster strikes, but most people never get much out of those high payments. Because the reason they sell them is they are making a good profit, or they wouldn't even bother.

Mitsubishi assembly line foreman: "OK, guys. Today you get your resistors, capacitors and IC's from bin F, bin U, and bin K, these are going into the WalMart projection TV line.
Oh, and quality testers, you get the rest of the week off." LOL

Hmmm, interesting niche topic here. Go to my new blog: bestbuysguy.com LOL

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Angela V. Edwards

15 years ago

Originally Posted by Derek_Franklin

Hey Zachary,

I recently saw a graph that showed a downturn in profits/business when Circuit City got rid of 3400 higher-skilled, and higher-paid employees in order to save money with lower-skilled, lower-paid employees.

Whenever a company or individual sacrifices quality as a way to achieve a better result, they're delusional.

Quality should be at the core of any business - quality people, quality products, and quality service.

It surprises me at how many people miss this very simple concept.

Saving a buck now will cost you two bucks later. Spending three bucks now will make you six bucks later.

It's not rocket science!

Derek

Yep. That's what my husband says. He used to work for Circuit City; he was one of their TOP (award winning) salesmen. They cut sales commissions down drastically years ago, and many high quality sales people chose to leave.

That would be the same thing as if a Clickbank vendor who used to pay 60% started only giving you 15%. Would you still be an affiliate for them?

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Rupps

15 years ago

Originally Posted by Derek_Franklin

Hey Zachary,

I recently saw a graph that showed a downturn in profits/business when Circuit City got rid of 3400 higher-skilled, and higher-paid employees in order to save money with lower-skilled, lower-paid employees.

Derek

I would love to see this graph if you can come up with it. I have a few people to show that to

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GeorgR.

15 years ago

shocked, yes.

But sadly it made sense to me on the background of the current economy.

People right now want "the cheapest of the cheapest", and CC probably wasn't.
This must have been a horrible holiday season, with people just not having the money to spend as in previous years .

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Robert Oliver

15 years ago

Looks like Best Buy will see a big increase in my area.

For people that want to drive an hour we will be going
to Frye's Electronics. What an awesome store. Great prices,
customer service and you can find anything you are looking
for.

The CC in our town was always too high for the same
products that could be bought somewhere else. Their
service was not good also. I hate to see the 50 people
lose their job.

Robert

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Talltom1 15 years ago

They are far from the only well know retailers that will disappear from the landscape this year. Sad...

Talltom
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Angela V. Edwards

15 years ago

Originally Posted by Robert Oliver

Looks like Best Buy will see a big increase in my area.

For people that want to drive an hour we will be going
to Frye's Electronics. What an awesome store. Great prices,
customer service and you can find anything you are looking
for.

The CC in our town was always too high for the same
products that could be bought somewhere else. Their
service was not good also. I hate to see the 50 people
lose their job.

Robert

We have to drive for two hours to get to Frys. Thankfully, they do business online, too.

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Jagged 15 years ago

Originally Posted by GeorgR.

People right now want "the cheapest of the cheapest", and CC probably wasn't.

It wasn't the cheapest by far, either were sharper image, linen & things, steve & barry's, bombay co.
...all victims of the "going cheap" craze...
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Floyd Fisher

15 years ago

Not surprised at all. Circuit city in the US has been in trouble for awhile now, but they won't be completely out of business either. They still will continue to operate in Canada, where they have 750 stores.

www.thesource.ca

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Cynthia A.

15 years ago

Only a little. But they have terrible customer service. After I went with my Grandma to buy her first computer a few years ago, it didn't work so we took it back. She was charged a hefty restocking fee, the store staff was condescending to us & the overall experience was very stressful for her. Sadly my Grandmother was not unique. I vowed from that day never to give CC my business again.

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bshearer

15 years ago

I was surprised they lasted as long as they did. In every city that I lived in the store had High Prices and Pushy sales people.

It became the LAST store I ever visited if I was looking for anything.

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TelZilla

15 years ago

Circuit City deciding to get rid of the knowledgeable staff was a mistake. It did contribute to their downfall here in the US. It wasn't the competition, as BestBuy has as many people working for them that don't have a clue.

I do however find it funny that one of the busiest (and privately owned) car audio stores in the New Orleans area has an incredibly skilled and knowledgeable staff, some of whom are previous Circuit City employees.

Replacing knowledge and skill with the clueless sure seems like a good business model to me. not.

I do however feel for those people who are going to be losing their jobs because of this. It's not the best time to be out there looking for a job.

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Loren Woirhaye

15 years ago

I'm not at all. It's a commodity business which means
people buy from there mostly on price. Retail overhead
for those stores is high.

With Walmart selling Plasma TVs now, and people using Ipods
instead of big Hi-Fi systems the specialty electronics retailers
may disappear almost entirely.

I don't know if Fry's is nationwide - but if you have ever been
in one - they are cavernously huge and carry insane quantities
of electronics and related goods... and they are cheap!

Perhaps something like the GoodGuys can survive with a better
level of shopping experience delivered to more affluent customers...
but I wouldn't bet on it.

And Daryl made a good comment about staff-knowledge. I
agree that some retailers are really being dumb by hiring
people without knowledge of the products. One reason
HomeDepot is superior to Lowes is that HD actually hires
ex-tradespeople while Lowes hires unskilled people who've
never worked in the trades.

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Floyd Fisher

15 years ago

Originally Posted by Loren Woirhaye

I'm not at all. It's a commodity business which means
people buy from there mostly on price. Retail overhead
for those stores is high.

With Walmart selling Plasma TVs now, and people using Ipods
instead of big Hi-Fi systems the specialty electronics retailers
may disappear almost entirely.

I don't know if Fry's is nationwide - but if you have ever been
in one - they are cavernously huge and carry insane quantities
of electronics and related goods... and they are cheap!

Perhaps something like the GoodGuys can survive with a better
level of shopping experience delivered to more affluent customers...
but I wouldn't bet on it.

And Daryl made a good comment about staff-knowledge. I
agree that some retailers are really being dumb by hiring
people without knowledge of the products. One reason
HomeDepot is superior to Lowes is that HD actually hires
ex-tradespeople while Lowes hires unskilled people who've
never worked in the trades.

Ohhhhh, I miss Fry's. That place sold everything, and I do mean everything!

Once I needed a thermistor, and the only place that sold them was Fry's.

They also had deals out the ying yang...as long as you avoided the dreaded 'blue sticker' you were OK.

And good guys is still around? I thought they went out of business alongside Comp USA.

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4morereferrals

15 years ago

Fryes kinda sucks out here in so cal ... they sell returned banged up junk as new - retail all the time. Open up stuff only to find cables missing, or critical pieces and the instruction manuals - gone. 30 minute drive and a wait in their never ending Cust Service lines - over that!

Circuit City crashed and Burned? cant imagine why ... giving away $2500 tvs and audio video systems to anyone who had a pulse or could fog a mirror with 2 yrs same as cash terms ... Uhhhh Ohhhh - Larry just bagged us for a $8000 video room system. The two years was up and uhhh .... Larry's unemployed and this is a letter from his attorney.

Write Down - No Bailout Soup forrrr you!

They didnt have the where withall to write off that much bad debt - and carry the brick n morter store/salary overhead etc ... who would?

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Loren Woirhaye

15 years ago

Originally Posted by 4morereferrals

Fryes kinda sucks out here in so cal ... they sell returned banged up junk as new - retail all the time. Open up stuff only to find cables missing, or critical pieces and the instruction manuals - gone. 30 minute drive and a wait in their never ending Cust Service lines - over that!

I'm from So Cal - so it's a point of reference for me. It seems to
me that you are saying you MIGHT be willing to pay a higher
price for a higher-quality experience?

Ah-ha - you are starting to see the opportunity here? People whose
time is worth more than $10 an hour are willing to pay more for less
hassle... the higher up you go on the income scale the more the
affluent will pay for getting what they want, quickly, with minimal
confusion and hassle.

Circuit City's demise is rooted in that none of us had the impression
that it offers anything special... so because of this factor most
people would choose to shop there only on terms of price or
accessiblity - ie. no loyalty.

Somebody mentioned Sears - and Sears will, I believe, triumph - because
Sears continues to offer service above what others do. Sears
in it's humble way understands the lifetime value of a customer.

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DJ-Sound

15 years ago

I think the rise of online price shopping for price-competitive products will slowly kill all electronics stores that have less than great customer service and wasteful advertising.

Some computer suppliers I know can't even buy certain products (from the manufacturer) for the price other companies are selling them on ebay for.

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Charles Butler

15 years ago

CRAP, I misclicked on "Heck Yeah" XD

Anyways, I'm not shocked at all either. Best Buy blows em out of the water regarding product offerings and I like the "feel" of Best Buy compared with CC. You can't go to Circuit City to buy a refrigerator, (at least, not in my area) or blender, and on top of that they had slim pickings for the electronics they did carry. Their prices never bothered me the times I went in there and the staff was mostly teenagers (like the majority of stores like these, BB included) so it's not a surprise that the majority didn't know jack about their department, lol.

That's what happenens in a recession though. The weak businesses get rooted out.

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Zachary R. Skinner 15 years ago

OK, so apparently the demise of circuity city is only surprising if you haven't been paying attention, lol.

So what do you think about the demise of the discount chain Steve & Barry's?

They should have been doing great in this economy and yet went bust to greed and mismanagement

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- Derek_Franklin 15 years ago
  
  Originally Posted by Zachary R. Skinner
  
  They should have been doing great in this economy and yet went bust to greed and mismanagement
  
  Greed and mismanagement are manifested in a lack of quality - somewhere, somehow.
  
  I know I keep harping about it, but when the person who pays money for a product or service stops feeling like a king, they move on.
  
  Of course, there are other factors, but this one is the most important.
  
  Derek
  
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  Adam Kenzington 15 years ago
  
  I'm not suprised, but only because I saw an article about 10 months ago that listed the 10 big businesses that were going to go under. I can't remember many on the list, but "Old Navy" was another one.
  
  I purchased my last desktop & laptop from Circuit City. I bought them during sales, and got really good deals. I haven't had any problems with them, but the signs have been evident for the last 4-6 months. Some of the employees have been restless and when I mentioned what I had heard about the future of CC, they had heard rumblings of it, too.
  
  Funny side note: I just got a postcard from CC in the mail, yesterday, offering an extended warrantee on my desktop computer. I won't be purchasing that particular package.
  
  Cool side effect: We may be able to pick up some killer deals during their Going Out Of Business Sale!
  
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Alan Petersen

15 years ago

They've been struggling for years and years. Before the current economic mess. They decided to go up against Best Buy about 5-10 years ago by going into their areas and there is the end-result. Best Buy isn't doing very hot either but they will stick around.

I've always wondered how can there be two huge big stores selling the same stuff...Circuit City/Best Buy...Home Depot/Lowes...Office Max/Office Depot...Barnes&Nobles/Borders...and on and on. I have all those huge retailers within a 10 mile radius of me. It's crazy. I guess now with the economic downturn some won't survive like Circuit City. And Borders is going going....

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thebrokenbox

15 years ago

I kind of saw it coming, a friend of mine worked at the local Circuit City and he got laid off after the Christmas rush and he kind of figured that they would be closing. I went to Circuit City yesterday to try and cash in on the deals but it wasn't all that great and there was a huge line inside so it wasn't really worth it because Betbuy is cheaper anyways.

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Bruce NewMedia

15 years ago

I for one was not surprised at all to see Circuit City close.

They were often located almost next door to Best Buy, who is a much more competitive retailer. BB has been killing them for some time. Whenever the overall economy starts to sink bad, the weakest players get jettisoned first.

Right now, I would wonder about Sears? They are attacked by every specialty retailer on the planet. They're not particularly price competitive and have massively high overhead costs due to all their big mall locations.
Will they survive....or ask for a bailout? :-)
______
Bruce

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Zachary R. Skinner

15 years ago

Originally Posted by brucerby

Right now, I would wonder about Sears? They are attacked by every specialty retailer on the planet. They're not particularly price competitive and have massively high overhead costs due to all their big mall locations.
Will they survive....or ask for a bailout? :-)
______
Bruce

It's funny, I saw this segment on the daily show last week where lewis black showed thousands of businesses lining up for government handouts.

It's really funny how we as Americans frown upon welfare to the desperately needy but think little of giving millions or even billions to businesses run by greedy, corrupt morons.

Am i the only one who thinks there's something wrong with this?

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Mark Kaye

15 years ago

The Electronics Store in "The 40-Year Old Virgin" was modeled after Circuit City...that should tell you something.

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braver55b 15 years ago

Not to kick them when they're down; but some years ago when I bought a boom box stereo from them, they have people obviously working on commission and they have these high

pressure tactics of trying to get me to sign up for their extended warranty program, I continually said no; but the pressure was ridiculous.
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- jrandyv 15 years ago
  
  Not one bit.
  
  Walmart offers what they carry at a better price. They won't be the first of the big box electronics stores to disappear either.
  
  The one two punch of walmart/online commerce is going to hurt anyone paying for "overhead."
  
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ecoverartist

15 years ago

It didn't surprise me when they started closing lower-performing stores (I think around November-December) so I definitely wasn't surprised to hear they're closing down all their stores.

I did read that they're thinking of going online only, and with newegg and others ruling the roost, it might be even harder for CC to get a foothold, but they've definitely got name recognition in their favor.

Like Derek said, one of their gravest mistakes was cutting their highly-skilled workers. A few years ago I could walk into a CC and feel like I was really talking to someone who had a passion for electronics and knew how things worked. Now I'd be lucky to find someone who knows what HDTV is or why I'd need one.

(And to this day I still don't know the answer to that).

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Phil Spinelli

15 years ago

I hate to burst your bubble, but as a product designer who has helped develop many products that are selling in W-M I can tell you first hand they absolutely sacrifice quality for the sake of cheapness.

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Everything I bought at WM broke, now I only buy socks underwear and tee shirts there. And I think WM loves a bad economy. Seems like they do better when people are really counting their pennies. When people have more money, they like to buy nicer, more expensive stuff.

Also, didn't Circuit City say that their website prices and store prices were the same?

I'm a retailer, and I can tell you, margins are lower in mailorder/internet but you do more volume. In a retail store, that store needs to be profitable, you just can't sell for the same dirt prices as listed online.

Internet and mail order you're using a few warehouses spread throughout the country. You may only need two or three. You can service the whole country from those warehouses. Retail you're limited to 10, maybe more sq. miles around your store.

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jmidas

15 years ago

The bottom line is that they could not compete with their only major competitor. Best Buy is just a better store - selection is about the same, prices always seemed about the same. Add Walmart, on line discounters and some others, and they just couldn't hack it. no surprise here - a couple years too late in my opinion.

I think where they failed is at delivering the customer experience. When are stores/marketers going to realize you will rarely (ever, in most cases) win a price battle, no matter who you are (except walmart)???

Every time I went into our local circuit city (I stopped after several of these visits and just went right to BB), I had to deal with inept staff, no customer service, rediculously loud rap music that just annoyed me and made me want to leave asap, and an overall "dingy" store. They just lost. They were stupid and they lost. They deserve the death they are getting.

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Angela V. Edwards

15 years ago

Originally Posted by jmidas

Every time I went into our local circuit city (I stopped after several of these visits and just went right to BB), I had to deal with inept staff, no customer service, rediculously loud rap music that just annoyed me and made me want to leave asap, and an overall "dingy" store. They just lost. They were stupid and they lost. They deserve the death they are getting.

Exactly what my husband said was going to happen years ago when they reduced commissions by so much that serious salespeople left. If you no longer have serious, career salespeople then what do you have? Exactly what you described. :rolleyes:

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AndyCamden

15 years ago

Best Buy better be on top of their game!

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