Just got a dispute in PayPal How do I win?

20 replies
Just got a dispute in PayPal How do I win?

I was hired by a client to write them some php software. They sent me a milestone payment of $60 and I wrote the script and sent it to them, then they sent final payment of $80, then they also sent me a $70 for installation service.

As soon as I had installed this service on their website they had filed a dispute, and I don't know if I will win or loose.
#dispute #paypal #win
  • Profile picture of the author tpw
    In your case, explain that the service was provided and the software was delivered.

    Be sure to point out both items.

    Be aware that Paypal will not side with a buyer on the purchase of digital products or services, IF in fact the service was delivered and the software was installed.

    You can call them to state your opinion, although you are requested to fill out the forum.

    Simply state your case, and you will very likely win.
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  • Profile picture of the author IamTJM
    Be honest and explain your whole side of the story and even provide screenshots for proof if you can get them.
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  • Profile picture of the author manicmethods
    Proof Proof Proof. Do you have screenshots of emails? Screenshots of your discussions with the buyer? Images of your sending the software. Perhaps you can get some screenshots of where you installed it for them etc. Paypal will side with you if you've got proof behind you.

    Good luck!
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    • Profile picture of the author johneye
      Originally Posted by manicmethods View Post

      Proof Proof Proof. Do you have screenshots of emails? Screenshots of your discussions with the buyer? Images of your sending the software. Perhaps you can get some screenshots of where you installed it for them etc. Paypal will side with you if you've got proof behind you.

      Good luck!
      I second this - nothing beats proof. Prepare all the evidence you can gather, create a PDF document if you need to, explain every screenshot, email, etc. As long as every payment made is backed up with concrete genuine agreement by both sides, most likely Paypal will honour such transactions.
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  • Profile picture of the author Larry Zinamon
    PayPal has a Dispute Resolution Guide on their website. I would start there and provide all the necessary documentation that I have pertaining to your case and see what happens.

    Good luck.
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  • Profile picture of the author mattyprimmer
    Just tell PayPal what happened and don't let it bug you. Not that much money. Just forget about it and it will go your way most likely.
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    • Profile picture of the author Levira
      Originally Posted by mattyprimmer View Post

      . Not that much money. Just forget about it and it will go your way most likely.
      It must be much money for him to bring it up!
      Vick2011 do what you can to get it back. When you win the small battles, you gain experience for the larger ones, which are most likely to come.
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      • Profile picture of the author Kay King
        I would be proactive - escalate it with Paypal - and provide proof of delivery and anything other relevant info/communications. They kept paying - and I think their agenda will be clear to paypal. Provide every bit of info Paypal requests - you should be able to win this one.

        kay
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  • Profile picture of the author jayanuaria
    Like others said, use paypals dispute resolution center and provide proofs of your communication with them, then after that just move on, let PayPal decide.

    You should not feel bad about it, you still own the script, you can still make money from it, your might want to find ways to sell it to others. Like to their competitors maybe.
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  • Profile picture of the author KenFighter
    Im in your shoes couple months ago.. Items delivered then buyer opened disputed..

    What they want? They do want free stuff without taking care of others. TIme spent etc..etc.. Sickest human being..

    So what i did was uploaded all proof.. Statement.. Discussion. Pictures.. And leave it to paypal claim..

    DOn't afraid if you the right man
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  • Profile picture of the author apolwar
    Originally Posted by vick2011 View Post

    Just got a dispute in PayPal How do I win?

    I was hired by a client to write them some php software. They sent me a milestone payment of $60 and I wrote the script and sent it to them, then they sent final payment of $80, then they also sent me a $70 for installation service.

    As soon as I had installed this service on their website they had filed a dispute, and I don't know if I will win or loose.
    Can clients do that? How rude of them.

    Anyway, I hope you present evidences that you already delivered or installed the product. That way you can win the dispute. And maybe you should also blacklist the client.

    Do internet marketers have a blacklist of clients to avoid?
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    • Profile picture of the author jayanuaria
      Originally Posted by apolwar View Post

      Do internet marketers have a blacklist of clients to avoid?
      im thinking about building something like this but as sellers, we normally have privacy policies that we dont share customers email addresses to the public. So having a blacklist and sharing it to the public will break that policy.
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      • Profile picture of the author apolwar
        Originally Posted by jayanuaria View Post

        im thinking about building something like this but as sellers, we normally have privacy policies that we dont share customers email addresses to the public. So having a blacklist and sharing it to the public will break that policy.
        I see.

        But what if, like what happen with vick2011, that his client is a 'serial' dispute claimer and has victimized lots of Internet Marketers, how can we protect or help ourselves or fellow marketers not fall into those traps?

        And also didn't the client already broke the trust between client and seller when they file a dispute after the job was done perfectly or adequately?
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      • Profile picture of the author Rambo007
        Originally Posted by jayanuaria View Post

        im thinking about building something like this but as sellers, we normally have privacy policies that we dont share customers email addresses to the public. So having a blacklist and sharing it to the public will break that policy.
        I would say that when someone is committing something like Fraud, they should lose all rights to "privacy".

        This is just like how shops in a shopping mall will have mugshots of known shoplifters.
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  • Profile picture of the author sbucciarel
    Banned
    When this has happened to me on website sales, I escalated it to a claim so that I could submit all the proof ... all communication, screen shots, etc. I've always won when I have done this.
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  • Profile picture of the author bellringer09
    As they continued to make payments to you and did not just make a one off payment you have a very strong case.
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  • Profile picture of the author vick2011
    Just wanted to do a quick update, I called PayPal up and explained the situation and they closed all 3 disputes and refunded the amount back to me, so the favor was towards me and information I provided. Thank you all very much for providing useful information and advice.
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    • Profile picture of the author Daniel Evans
      This is good to hear.

      It's always beneficial to provide proof whilst keeping this polite and factual. PayPal do side with sellers who deal with "digital" products and services. People just need to approach it in the right way.
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  • Profile picture of the author Tim_Carter
    Glad to hear the outcome. Everyone remember this. The seller will always win in these situations..
    - For services and / or digital products once you reply to the dispute. Case closed.
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  • Profile picture of the author mstewart
    I dont see how they win if they kept ordering more services from you. MAybe they can win the final payment, but even then they have to prove that the installation did not work as it was supposed to.
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