Accent issues. I need your advice.
I really need your feedback on this issue. English is my second language and I know have an accent, but this is the first time I'm actually concerned that it may be a bigger deal than I thought in terms of impact on my business.
Today I got a refund request on an audio guide I created, from an US buyer who said he found my accent thick, had a hard time getting used to it and sometimes had problems understanding what I was saying.
This is the first time I get this sort of a remark about my accent, and my video sales page (with my voice) converts at over 3%, but still... it really got me wondering.
So I'd like your feedback regarding my accent in order to get an accurate idea on how big of an issue my accent actually is. Please go to the link below where there's a video I created. Ignore the text and listen to my voice.
Conversation Confidence | Social Confidence Secrets
My questions are:
1. Do you find my accent dislikeable?
2. Do you have problems understanding what I'm saying?
It's important for me to realize if this is just a minor issue, or I should consider some major changes to the business model due to my accent.
Thanks,
Eduard
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