I really have no idea what else can I do. If you had experience with Amazon. de, kindly, please shed some light..
Well, the case is like this..I am not getting the cheque that they said they have sent. It has been dragged for about a year now (yes, you read that right! more than one year). Every time I report that I didn't receive the cheque, a customer service rep. will reply me that they will resend. And this process keep going on for a year. Each time I report that I didn't get the cheque, they will again reply that they will resend and the cheque never arrive.
And here's their latest reply:
Concerning your payments we already contacted our financial department several times. |
Our financial department confirmed each time that the cheques were send to the address you mentioned.
Each time the mail came back as undeliverable.
There are two possibilities now.
You supply us wit an alternative address or you choose gift certificate as payment method.
I have tried the first option they now mentioned - to give an alternative address but it didn't work. As for the gift certificate, I wonder if I bought a physical product, how they can deliver to me if they can't even send a document (the cheque) to me.
I asked them if payment can be made via Paypal but being turned down. The referral fee might not be a big sum but it means a lot to me. I was thinking of asking them to send by courier service. But I am not sure what they will reply next and how much is left if they were to deduct the courier fee from my referral fee.
Or is it possible that they transfer the fund to my Amazon.co.uk or Amazon.com account instead? Anyone tried this?
Please Warriors...I really need some advice.