A Guy Rejected 16 Orders on Fiverr - Should I accept the it?

38 replies
Well, something happened today. A buyer had ordered 16 times in a day itself and I had worked my A$$ to complete those ordered in 3 hours...

My Gig is about spinning articles and providing to them and I have specifically mentioned in my instructions to give me "BROAD TOPICS and NO narrow topics are allowed"

But that guy needed the article on which there is no specific article written...But I did send him the relevant article to that topic and I think those articles were pretty good enough

Now the point is today he rejected all those 16 orders saying " I cannot use any of these articles that are not specific to my topic keyword."

WTF! He actually had ordered once and he was was well aware of my rules..

I could have easily and happily accepted the rejection message and refunded to him if he had ordered 1 or 2 but he has cancelled 16 orders which is resulting in a loss of 3 hours of my freelancing work and its indeed a big loss for me.

Please tell me what to do
#accept #fiverr #guy #orders #rejected
  • Profile picture of the author CyberAlien
    Have you tried working out a partial refund with him or do you not want to refund any of it at all? Would he be willing to accept them if you fixed a few things in each without completely rewriting them?
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  • Profile picture of the author singhmanish251
    Well, the issue isnt of rewriting...actually I have to spin and correct the articles and I have made more than 200 sales with 200+ positive feedbacks and 0 negatives

    I have asked him and waiting for his reply...But what if he needs full refund? and the thing is he can still add negative feedback
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  • Profile picture of the author CyberAlien
    It does suck to get negative feedback and you want to work with him as much as possible. However, if I looked at someones reviews and say 1/200 were negative then I would have no problem hiring them - I wouldn't even read the negative one.
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  • Profile picture of the author barbling
    That sucks.

    I'd definitely try to work with the person if at all possible, but if it comes right down to it, I would eat the loss, refuse to help this person in the future, let my fellow colleagues know, and then see if your terms and conditions can somehow be emphasized.

    Also, search for a 5-6 word sentence in your articles - I'd bet he's already using them online someplace.

    My mom would say, consider this a powerful lesson in the business world. Always be cautious when tremendous opportunities appear out of nowhere.

    Good luck!
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    • Profile picture of the author singhmanish251
      Originally Posted by barbling View Post

      That sucks.

      I'd definitely try to work with the person if at all possible, but if it comes right down to it, I would eat the loss, refuse to help this person in the future, let my fellow colleagues know, and then see if your terms and conditions can somehow be emphasized.

      Also, search for a 5-6 word sentence in your articles - I'd bet he's already using them online someplace.

      My mom would say, consider this a powerful lesson in the business world. Always be cautious when tremendous opportunities appear out of nowhere.

      Good luck!
      SO TRUE!

      He actually rejected all the orders without actually seeing the articles i think and I am pretty sure that the articles are relevant to what he needed...Even if some articles were not relevant how the heck can he reject all...

      I was planning to give him no refund since he can still use those articles and I have faced the huge LOSS...But I doubt if he would agree
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  • Profile picture of the author CyberAlien
    Plus, if you can prove that he is actually using the ones that he sent you then it wouldn't be surprising if Fiverr would step in to remove a bad review.
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  • Profile picture of the author CyberAlien
    If he's going to give a bad review no matter what, then there really isn't a point to offering the refund. But if he is willing to work with you, then you should at least try working with him even if he is being difficult.
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  • Profile picture of the author markhimeb
    yes but here we are talking about 16 negative reviews! Try to work something out. In case he gives u a negative try to settle this with fiverr support. It hasnt happened to me, but i've seen this hapenning to other people. Also, check his history. He might be one of your competitors
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    • Profile picture of the author MattVit
      He's probably just looking to pay less. Keep talking to him in a friendly way and if he doesn't want them, just accept that. Perhaps tell him to pay anyway, leave positive reviews, and then you'll refund it. Tell him that a compromise involves both parties walking away with something and being reasonably content with the outcome - this is your compromise.
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      • Profile picture of the author CyberAlien
        Originally Posted by MattVit View Post

        He's probably just looking to pay less. Keep talking to him in a friendly way and if he doesn't want them, just accept that. Perhaps tell him to pay anyway, leave positive reviews, and then you'll refund it. Tell him that a compromise involves both parties walking away with something and being reasonably content with the outcome - this is your compromise.
        Very true, as long as he guarantees positive reviews and not to use the articles then you come out on top. You can 16 good reviews plus you can just offer those articles to someone else.
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      • Profile picture of the author singhmanish251
        Originally Posted by MattVit View Post

        He's probably just looking to pay less. Keep talking to him in a friendly way and if he doesn't want them, just accept that. Perhaps tell him to pay anyway, leave positive reviews, and then you'll refund it. Tell him that a compromise involves both parties walking away with something and being reasonably content with the outcome - this is your compromise.
        Thanks MattVit

        I used your trick and it worked...I refunded him all and in return got 16 positive feedback. So that worked pretty well

        Thanks.
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  • Profile picture of the author singhmanish251
    Well I guess u can't add a negative review after the order is cancelled. So he is just asking for mutual cancellation ..He MAY add a negative review if I refuse refund him ..

    And he isnt ordering the first time from me...He had ordered some 10 days back and had added a positive review too and those topics were good enough for me

    Now he needed articles on a narrow topic ...and ofcourse its difficult for me since no good articles are available online so I had to give him relevant articles to that topic whcih he still can use it without any issues
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    • Profile picture of the author rosetrees
      Originally Posted by singhmanish251 View Post


      Now he needed articles on a narrow topic ...and ofcourse its difficult for me since no good articles are available online so I had to give him relevant articles to that topic whcih he still can use it without any issues
      Hang on.


      So you're telling us that you are stealing other people's articles, spinning them and selling them as your own?????
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      • Profile picture of the author WriterWahm
        Originally Posted by rosetrees View Post

        Hang on.


        So you're telling us that you are stealing other people's articles, spinning them and selling them as your own?????
        I was wondering about that too:confused:
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  • Profile picture of the author Justin Says
    Oi.

    That's got to be a huge pain.

    I've never been in that situation but personally I would refund him and tell him not to order my gigs again. But then again this does seem like he is trying to cheat you out.

    If he ordered once and was fine, then there might be a problem in your quality on the 16, or he's just trying to abuse your services.
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  • Profile picture of the author CyberAlien
    Have you asked him if he is going to be using those articles you wrote in any way? If he isn't, just save them for a future order if possible. Yea, it does suck that it happens but just depends on how you think buyers will look at it. If I saw that one person left 16 bad reviews - that really just counts as one review in my mind.
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  • Profile picture of the author singhmanish251
    Hmm....i have asked him out. Waiting for his reply...I wont have any choice other than to refund and face the loss...

    @Justin - The articles are top NOTCH quality.. THE REASON HE REJECTED MY ORDERS WAS BECAUSE he didnt get the articles on the keyword he needed...And previously the buyers who needed articles on the narrow topics i sent them the releted articles and they happily accepted them as they must have know that I did spend some time on those but this guy didnt even care to understand before rejecting all
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  • Profile picture of the author singhmanish251
    No, through PLR Packs ...Thats the reason I ask for broad topics
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    • Profile picture of the author LeeLee
      Originally Posted by singhmanish251 View Post

      No, through PLR Packs ...Thats the reason I ask for broad topics
      Isn't there still a problem with this? Most of the PLR I buy has broad rights except the right to sell the product as PLR myself. That includes derivative versions.

      That being said, do you have to ask your clients what they intend to use the articles for? It is easily conceivable that they are buying content on Fiverrr for the intention of reselling as PLR.
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  • Profile picture of the author JCorp
    This doesn't sound as complicated as it seems, just from what I've read. Especially since he's a repeat customer you should be able to work this out with no negative feedback. Rewrite the articles, negotiate pricing, give him credit for future gigs instead of refunding perhaps? There might be losses on your end, but if it saves reputation then I'd just take the losses.
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    • Profile picture of the author ryanmilligan
      Banned
      If I was you I would just try short out a partial refund or re-write the articles.
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  • Profile picture of the author rkcc4
    I would not waste your time, give him the refund, perhaps report him to Fiverr so they know what he is up to, let Karma deal with the rest. Lesson is, do one article, get it accepted and paid for, then do the next.
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  • Since there were no specific PLR articles you could spin to accommodate his topic, I'm at a loss to understand why you didn't just advise him of that or ask for a mutual cancellation upfront. That's what I would have done. I think I have cancelled more gigs than I've completed, because people don't read the gig description but impose their own fantasy on it instead.

    fLufF
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    • Profile picture of the author Kay King
      The problem is between you and your buyer. No one else can advise you and others do not know what level of service you provide. This is a Fiverr problem.

      It sounds to me, too, as if you are re-writing articles by others so your clients can have "cheap" articles.

      Are the clients providing you with articles to rewrite - or are you the one finding articles to "rewrite"? If you are rewriting PLR - where does the PLR come from...the clients?

      kay
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      • Profile picture of the author CyberAlien
        Originally Posted by Kay King View Post

        This is a Fiverr problem.

        Perhaps this wouldn't have happened if you posted in the Warriors for Hire forum :rolleyes:
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  • Profile picture of the author noneedtowork
    Lesson learned. Find more competent talent.
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  • Profile picture of the author Robert Michael
    Send him a mutual cancel request for each of the orders.

    This gives him his refund if he accepts them, without messing up your feedback.

    Also be sure to tell him not to bother ordering from you in the future.

    Once they are canceled, he cannot leave any feedback.

    And if he denies the cancel request, submit a ticket for each order to Fiverr help desk, saying "Please cancel this order"

    They will cancel the order and this also does not impact your feedback.

    The "Force Cancel" is the only thing that does have a negative impact on your rating.
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    • Profile picture of the author Joe Mobley
      On the other side of the coin...

      When I deal with multiple article or hours of data entry from oDesk, I have them "do 1 and stop."

      For a data entry project it would be something like,

      "Stop after one hour of data entry, send me the spreadsheet for review. We can tweak if we need to and go from there."

      Or for articles,

      "Stop after 2 articles and let me review. We can tweak if we need to and go from there."

      In your Fiverr example,

      "Let me do 2 gigs for you to make sure were on the right track. If that works we can go from there."

      This doesn't help you with your current situation but may help going forward.

      Joe Mobley
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      • Profile picture of the author dbarnum
        All of those negatives would reflect poorly on the buyer, so doubtful someone would leave that many.

        Plus they'd all show from the same buyer on your end, in the worst case scenario, so just make a blanket reply on the board for all shoppers to see about what happened.

        Bottom line, though: go through Fiverr support for help. See what they think and how they can help.


        Here's to your success, too, by the way. Sounds like you're on good road there without this mess, so hope it all works out fine. No one needs that stress!
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  • Profile picture of the author Casper C
    Always deliver an order in parts, and don't continue until you get positive feedback early on. When I get an order of 20 articles, I send over the first 5 and wait to see if I'm on the right page with the client. I then deliver the next 5 when they're done, and so on. This means I won't end up doing a big order that the client isn't happy with.

    I learned the hard way, just as you have today. It does suck, but it's things like this that force you to learn how to take precautions. However, you can still get scammed from time to time. This guy could well have taken your articles despite saying he's not happy with them. In that case it's just unlucky.
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  • Profile picture of the author KimboJim
    I remember once I had a guy on TextBroker who said how terrible my article on SEO was because "I didn't know SEO." At the time of having several websites ranked #1 I beg to disagree, but this person was just looking to get a good article for free. It was rejected, and then turned out that he was using it. Barely hid it, too. He changed some small things like "many" into "a lot" in the content.

    As for Fiverr, go through their customer support team. It is unacceptable that you do work and then the person just blanket rejects them like that.
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  • Profile picture of the author Robert Michael
    Thats the crappy part about fiverr (well one of them)

    You can leave negative response to a buyer, but it has NO impact on their feedback. None.

    They dont even get feedback, which is shady as hell.

    If they can drastically impact a seller's rating, we should be able to do the same.

    The customer is NOT always right. Especially not on Fiverr. lol there are so many scammers on there its ridiculous.
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    • Profile picture of the author Daniel Evans
      Putting myself in your shoes, I know that no-one would get 3 hours of my time and work for free, however it's entirely up to you how you play it with feedback in mind.

      You can work things out with some people whilst others will take advantage of you. You need to be smart in your decision. Bad feedback is no good for a business but nor is being a "busy fool" as they say..
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  • Profile picture of the author nicholasb
    another good example of why not to sell services for $5
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  • Profile picture of the author onegoodman
    I really don't understand the people who order many service at once in the same time they are not sure about the service.

    I never order a service twice until I make sure first I Know what I am getting.

    16 refund on fiverr will make you past, DON'T accept it, contact the support to resolve the issue
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  • Profile picture of the author fredlee
    He won something from you today, but he will loose double tomorrow. It is important that you do not let this happen again.
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