Do you reply to your subscribers questions?

Hello,

Yeah I reply to them :-) Or as many of them as I can!

They can be bothered to sign up you have to show them the say love :-)

Danny

I think one should, without a shadow of a doubt.You might even mention (autoresponder/etc) that it will take some time, a few days, a week, ten days to answer... but DO answer.

We are already in a virtual world here, let's not make it an unpersonal one.

That's my vision and honest opinion.

I always reply to any questions from subscribers. I think it helps to keep in contact with people that are following your work - whether or not it's going to directly help your income or not.

I think that if people have taken the time to sign up, then that definitely deserves correspondence.

I do reply when I get to it. However, now that I have multiple lists growing in size, I don't know what I might have to do.

When it got out of hand to begin with, I added a FAQ page and put it in the sig of every email which helped.

However, when someone wants a whole lot of advice, I do have to tell them there well be a fee.

There is a difference between answering a few simple questions and being a full time mentor/trainer.

Right now my list is still at a size where I am able to answer questions individually. I know that my list will grow and this may not always be the case, but I hope to answer questions as long as I can. Treating your list like GOLD is the way to go!

I always reply. That is a real online relationship.

Customers that trust you will check out your offers!

I got a response from Mark Hoverson one time and I open up every email he sends me because of that. I never got a response from Jonathan Budd which is definitely understandable but I always think of that when I see an email. I still open some of them. My point is Mark Hoverson emails I open because I know deep down he cares enough to go out of his way to still be personal.

I do. (except recently where I was going through a family thing)

I'm also always available on Skype, for my subscribers who have it.

Unless you are just trying to milk them for all they're worth, the point of having a list is to build a relationship with your subscribers. You can't expect to do this if you do not take their questions or concerns seriously, so for me answering emails personally is a definite yes.

My lists are growing but I'm still not at a point where I can not answer and help in most cases.

The second email I send out actually encourages people to respond to me, I want to know where they are, what projects they are working on and how can I help them.

This does a couple of things for me. It builds trust of course, but it also allows me to offer other products and or advice on how they can improve their products.

I do include affiliate links in the products I recommend, but I make sure that the product I recommend will actually work for them.

I cant remember a time that a conversation and recommendation did not get purchased. BUT, and i know you wont believe me, but it really isn't all about the sale. For some reason in my world I FAIL almost every-time when I get caught up in the money.

This is not a holly than you or anything,,,but for some reason when I try to monetize things for money sake, it just does not work, but when I set out to really see someone succeed, it seems to always work...

Plus the more people I can get up and running the more people I can get for affiliates, or companies I can use in the future for the services they set up...

Oh I got this from a warrior some time back, but here is the second email I send...

Hey

Have you gotten a chance to dive into the the material I sent?

I want to make sure you get the absolute most from this business
model I've shared. It's extremely powerful... and pretty simple
too.

Before I start sending you more great content to help you build
onto the information, I need to ask you a question...

What is it you would like me to teach you?

I don't like to dilly dally on what content to send you. I only
want to deliver content works for you. That's why I'm asking
you right now.

Your help makes my products and my emails the best they can be. I
would be so appreciative for the help.

Just hit reply now and tell me what it is you want.

Thanks. I will be in touch soon,

Yes I do, it helps to buld the relationship, helps you get into the minds of your list, and raising the conversion of your offers drastically

Yeap I reply to them, magically they bring more customers to my website.

Another +one here, it's a no-brainer and the ONLY way to build a sustainable business is to build a solid reputation. I wish more IM'ers understood that it's not about "taking" (email, sale, etc.)...true success comes from providing real value and that means giving of your time freely and helping those depending on you at all costs to succeed.

As my lists grow and my membership user-base, it can sometimes be a challenge to respond to everyone, but I MUST do it. I am at a tipping point right now and rather than leave any email unanswered, I will be hiring someone to help me manage my inbox.

As long as the subscriber is being nice, then yes, I will do my best to answer the question.

Yeah, I always answer. How long it takes depends on how full my inbox is, but I always reply.

I get a LOT of pretty vague newbie questions about how to do something that requires explaining many steps (usually designing/tweaking Wordpress), so what I do to save me a ton of time is answer with a quick screencast using Jing video service (or upload my own).

A 2-3 minute screencast is often WAY faster than writing out a lengthy "how-to" answer and customers seem to appreciate a visual walkthrough as well, so it's a win-win.

I always try to.

True, sometimes it gets difficult with all the insanity going on in me life, but what goes around, comes around.

So I help when I can.

Replying to your customers personally can indeed improve your sales and your relationship with the customers. To do that, you can maybe hire a VA to do the tedious task for you.

always. and when I get a ton of repetitive questions, I make a quick video and address them all. they're your sheep, you're the shepherd...it's only right to help them out when you can.

Answering the subscribers' questions is a way to build relationship with your lists. It can serve you well in the long run.

I always said we should FOCUS on the relationship we have with our list.
and what is more efficient than dealing with them personally by answering their questions?

Another thing I always do that I surprise them with a free Skype Q/A session, where they all gather together in a Skype chat room and they ask me their questions while having fun

You want to always be replying to your customers. It would be irresponsible to have a loyal list of followers and then ignore their emails (no matter how big someone's list is). Usually the guys who have huge lists will at least have an assistant respond to emails.

Either way, communicating with subscribers is the key to creating better relationships, which almost always equals more money.

You should always take the time to reply to subscribers, after all they're the ones who are going to buy your products.

That personal touch is what seperates the genuine affiliate marketers from the fly by night ones

I reply to questions from subscribers and inquiries through my websites.

Sometimes I write a blog post answering the question and respond with a link to the post. This way I add content that is obviously in demand and answer a subscriber directly.

Its all part of building a relationship with your list. You should really try your best to answer as many question and respond to comments as possible. You never know that the one question you answered for a person might just turn into a paying customer and refer your even further.

I always do my best to answer emails. I even send emails to specific people on my PLR list. When deciding on a new pack I look over suggestions people have given me and I will email them asking for more specifics on what they are looking for.

The only issue is with my biggest list... sometimes I'll send out a broadcast and spend two days answering emails. Normally I start going through the emails and when I start seeing common questions I write it down and skip those emails and then send a broadcast answering the FAQs.

Of course, they are people who pay for my lifestyle, why shouldn't I answer them ?

Keith

No, but I do read them, and if you hit "reply" on any email I send to any of my lists your reply will land in my inbox.

Earlier today one of my subscribers asked me who the hairy guy that sang "Scarborough Fair" with Simon was and if it was Phil Spector. I will probably not answer that one.