WSO Sellers New Way Of Giving Refunds?

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I requested a refund on a WSO recently and to be honest, I nearly fell out of my chair from this response: "Please log in to your paypal account and request a refund."

Either this member doesn't know their way around WSO Pro, or they are too lazy to press a few buttons to process a refund.

Has anyone else ever been told to "log in to your paypal account and request a refund"?
#main internet marketing discussion forum #giving #refunds #sellers #wso
  • That seems to be from an inexperienced seller. It is certainly not a new trend.
  • I sure hope so.

    I did reply to this person and told them they could process the refund through WSO Pro, so I'm hoping they take the time to take a better look through the system.
  • WSO Pro does NOT process refunds. The refund button on WSO Pro only sends a message to the affiliate to let them know a refund needs to be processed. The affiliate still needs to go into their PayPal account to process the refund.

    WSO Pro does not use the Adaptive Payments API so there are only two ways to do refunds, either have the buyer log into their PayPal account and request it or if you are the one who recieved the payment to go into your Paypal account and process it.

    If you are the seller and an affiliate got the payment there is no automated way for you to process a refund. Your only option is to use the built in system in WSO Pro which again only sends a message to the affiliate, not process the refund.
    • [ 1 ] Thanks
    • [1] reply
    • Someone else who hasn't taken the time to go through all its features.

      Click on any of your listings
      Click on View Stats
      Click on a buyers email address that bought directly to you
      You will see a list of 6 buttons; Email Buyer, Resend Receipt, View in PayPal, , Block Access, Blacklist Buyer.

      Have a nice day.
      • [2] replies
  • The problem with telling a buyer to log into PayPal and request a refund is the choices that leaves the seller. When the seller receives the dispute, they only have three options, "I have already refunded the buyer and will furnish proof", "I have not shipped the product and will offer a refund", or "Escalate to PayPal for a decision".

    The middle option is the only way to issue the refund. If the refund request is made a month after purchase, you are effectively telling PayPal that a month has gone by and I still haven't shipped.

    Shipping usually isn't even an factor for WSO sales.

    Whoever said that you cannot log into Warrior Plus and issue a refund was correct. Only sites that use adaptive payments allow you to do that. DigiResults and JVZoo.com both allow sellers to issue refunds from within their systems.
  • I have an idea. Why not make WSO's so valuable that people won't want refunds --- now THERE's a trend I can get behind.
    • [ 7 ] Thanks
    • [4] replies
    • Banned

      what a novel idea!
    • Even the best WSO ever would have some refunds, which I am sure you are aware of

      Some people on here would probably request a refund even if the product was an ATM that would put millions of dollars in their bank accounts without any work lol
      • [ 3 ] Thanks
      • [1] reply
    • Because you would have to sell it to people who aren't lazy, stupid, or unethical.

      Which means it can't be a WSO
    • Banned
      Then there's all the assmonkeys that request a refund two minutes after purchasing ... they are actually just pirates that want your product for free.

      Happens all the time, even if you are selling websites rather than an info product, where they clearly know and see exactly what they are getting before they purchase.

      They get the website and they get the money back. But I'm sure you know that refunds aren't all about quality.
      • [ 1 ] Thanks
  • Well there are no ebooks to teach them that..maybe we can come out something like that...haha...Good day Warriors~
  • Good lord that WSO must have been really bad if your asking for a refund

    -Chris
    • [ 5 ] Thanks
    • [2] replies
    • Right, because refund requests are always because the product is terrible :rolleyes:

      Ditto

      Someone hasn't taken the time to think about all the factors involved.

      Have a nice day.

      Ditto.
    • Chris,

      Mike asks for a refund on all the WSOs he temporarily purchases.

      Nothing new there...

      ~Bill
      • [ 6 ] Thanks
      • [2] replies
  • A true pro...

    • [ 2 ] Thanks
  • You can't request a refund from inside PayPal.
    You can only file a complaint.

    Telling ANYONE this causes a lot of trouble
    for sellers. PayPal keeps track everytime
    someone does.


    Garrie
    • [ 1 ] Thanks
  • Banned
    [DELETED]
  • yes its got to be an inexperienced seller!

    Its easy to even log into paypal and process the refund!
  • Yes I understand that I might occasionally be the only person requesting a refund on a WSO, but that's my right if I feel that either the products hasn't delivered on its claims, or the information is nothing new to me, or the product is complete crap.

    I've still got a great number of WSO's that I bought that I never requested a refund for.
    • [2] replies

    • But Mike, if you are the only one among hundreds or thousands of people who say that the product is crap, maybe you are trying to hard to find fault?

      And maybe when you make it a point to announce in the thread that you are refunding, others might see that as you attempting to derail an otherwise good product?

      And when people see these things happening frequently, might it be fair to assume that you have a track record for "refunding a lot of products" and "overreaching to find something wrong with other people's offers"?
      • [ 2 ] Thanks
      • [1] reply
    • Banned
      Stop buying crap. Oh ... but that would be too simple.
      Serial refunders are just serial refunders. Nothing new here.
  • Exactly the reason why I still own quite a few WSO's.
    • [1] reply
    • It's a digital product, you don't have to return it when you refund.

      Of course you still own quite a few WSO's.
      • [ 2 ] Thanks
      • [1] reply
  • Here is another way:

    BAFFLED I WAS.
    • [ 1 ] Thanks
  • Banned
    Wow! This has got to be a first - someone who refunds so much he has a reputation that's actually discussed openly here in the WF?

    So I wonder what his (Mike's) refund rate is? How many people buy his products and immediately refund
    • [3] replies
    • I think you have to make sales before you can refund.

      Sal
      • [1] reply
    • I like to delete any and all products that I get a refund for. Why should anyone be allowed to keep a product that we no longer have the rights to? The only reason why people keep digital products after getting a refund is because the seller can't access your computer and erase it.

      Overly bitter and unreasonable? I don't think so.

      I only mentioned the word "refund" to you in a PM and never did I say I was requesting one. I did however say that if you have a refund policy that I would have asked for one and not bothered to post in the thread.

      Our conversations were very pleasant I thought, and from the beginning there was nothing you could say to convince me that the product was not for me. I respected you for your professionalism until just now.

      Actually my refund rate is very, very good. Here's a rundown for each of my products:

      Product 1: 0 Refunds
      Product 2: 1 Refund
      Product 3: 0 Refunds
      Product 4: 0 Refunds
      Product 5: 0 Refunds
      Product 6: 0 Refunds
      Product 7: 1 Refund
      Product 8: 0 Refunds
      Product 9: 0 Refunds
      Product 10: 0 Refunds
      Product 11: 0 Refunds
    • Mike,

      Your behavior in the WSO section is such that you long ago forfeited any right to criticize anything in it or regarding it, beyond leaving a single post with a review of products you've purchased.


      Paul
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    WSO Sellers New Way Of Giving Refunds?

    I requested a refund on a WSO recently and to be honest, I nearly fell out of my chair from this response: "Please log in to your paypal account and request a refund." Either this member doesn't know their way around WSO Pro, or they are too lazy to press a few buttons to process a refund.