Offline Marketers - Your ideal customer profile

11 replies
The smartest thing you can do for your business, even before you begin it, is pick an ideal customer profile. By focusing in your mind and on paper who you want to go after in your business you eliminate waste and have a better understanding of who to listen to.

For offline marketing there are several schools of thought. Some say go after any local business, others say niche, still others sit on the sidelines and just watch.

My opinion - I only want to deal with people who have money. Funny I know but you see it everyday that there are people who try to get broke people to buy from. That's about as smart as going into a "going out of business sale" store and wanting to talk about their marketing options.

High priced items


If you had your choice between getting paid $1500 or $500 which would you choose? I'll take a wild guess and say you went with the first choice of $1500 because it is 3 times more than the second. Let me ask the same question another way - if you had to pick a business that could recoup your cost to them in 1 sale or 200 sales which would you prefer? Again I am guessing the first one.

When approaching businesses take a look at their average sale and what they make on it. If you go into a 99 cent store and are charging $1500 for a website it is pretty obvious that it is going to take 1500 sales (or about 3 a day) to break even with what the website cost. But if you go into a dentist office and see that it only takes one root canal to make the money back which one do you think you'll have an easier time selling?

That is why I like to deal with businesses that make it easy to justify the cost VS the benefits (ie .. if you only make X number of sales (less than 5) all year you'll still make money with the website).

So focus on bigger sale businesses - car dealerships, dentist, attorneys, plumbers, construction companies, etc.

Already doing some sort of advertising

Get out a phone book and go to any section in their. Lets take plumbers for example. In my phone book there are a ton of full page ads for plumbers. The same holds true for carpet cleaners. But when I go to other sections - accountants for example, there are just a few display ads (bigger ads) and a ton of just name, phone number, address ads.

What does this mean? If you find a section in the phone book that has a lot of display ads - you've hit paydirt. That means that this business is looking to attract new customers AND is willing to pay to get them. Guess what else they are prepared to do - PAY FOR ADVERTISING, like a website.

If there are a bunch of just basic ads, it normally means that they don't see advertising as necessary and it isn't worth their time or yours to try and change their opinion.

My wife to be says I would be a lousy preacher because I only want to preach to the converted - not the non believers. I'll let someone else educate them, I am here to help those who have already helped themselves.

So now you have your target market, you have picked out the guys who are selling higher priced items and already doing some form of advertising.

We'll cover the next part soon enough. Your homework for today is to think about what you want your ideal customer to look like - pick either by industry or geography. Next get out the phone book and start making a list of the businesses in your target area that are already doing some sort of display advertising.

More to follow ...
#customer #ideal #marketers #offline #profile
  • Profile picture of the author JohnMcCabe
    I'm focusing on a combination of local (regional, really) and niche businesses.

    I can't argue too vehemently against what you wrote, but I would like to add to it...

    In addition to the high-ticket businesses, I also target centers of influence. For example, in one of the niches I'm working, there is a very small business that likely won't be worth a ton of money up front. Two things make them worth targeting...

    They know pretty much everybody who is anybody in the niche, and have been in business long enough to wield some influence with them.

    They also provide something I'd be happy bartering for. And they are genuinely "good people" I'd like to work with, even without the cash up front.

    On your second point, I'd also like to add the Sunday paper, local "lifestyle" magazines, area tourist guides, and so on. A presence on local radio or TV is also a good sign. These are businesses spending money on ads right now.
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  • Profile picture of the author xDennis
    there needs to be an offline forum.

    Thanks tips guys!
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    • Profile picture of the author chrisnegro
      Originally Posted by xDennis View Post

      there needs to be an offline forum.

      Thanks tips guys!
      I've been calling this for a while !

      Chris Negro
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      • Profile picture of the author w123
        offline forum:

        not sure if you mean within the WF itself, but there are already a few out there, such as localbizbuilders . com/forums/
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  • Profile picture of the author prestige00
    I really like the idea of targeting high ticket businesses but what still holds true to me is what Andrew has been saying from the beginning.

    "JUST GO OUT AND TALK TO SOME BUSINESS OWNERS"

    Not sell, not try to convince but just talk with them on their marketing efforts, their business, etc. With that, you will open up a world of opportunity if you do it enough.

    While talking to some of these small low ticket businesses, I find some to have other businesses that they own and other big things that they are conducting. Because of this, you NEVER know who you come in contact with and what the possibilities are. The only way to find out is START talking to a lot of these business owners no matter how you do it. BECAUSE YOU NEVER KNOW. And who knows those business owners have contacts that they know of who will refer an endless opportunity your way.

    So for me, the sky is the limit.

    Rick
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    • Profile picture of the author TimCastleman
      Rick -

      I totally disagree. Going and talking with business owners is one of the least productive things you could do with your time. We'll talk more about this on our chat.

      Tim
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    • Profile picture of the author AndrewCavanagh
      Originally Posted by prestige00 View Post

      I really like the idea of targeting high ticket businesses but what still holds true to me is what Andrew has been saying from the beginning.

      "JUST GO OUT AND TALK TO SOME BUSINESS OWNERS"

      Not sell, not try to convince but just talk with them on their marketing efforts, their business, etc. With that, you will open up a world of opportunity if you do it enough.

      I've helped thousands of people in this business model.

      The people who are going and talking to business owners are getting hired by around 20% of the owners they talk to.

      That can hardly be a waste of their time.

      There are many, many ways of getting new clients in this business model and any idea can be valuable but it does get tiring when people who really don't have more than few months experience start trying to act like they know everything.

      Yes you can get clients by using direct mail, the telephone, email, referrals etc etc.

      Yes these things work.

      And yes the people who go from zero to a full time living the fastest are usually those who just go talk to business owners.

      Yes it's useful to deal with businesses who have high transaction values (very old news) but no it's not smart to limit yourself to those businesses.

      The businesses you'll get hired by is determined far more by the rapport and trust you build with an individual business owner.

      That will depend on your background and the random nature of whether you get along with someone.

      Also some businesses that have plenty of cash to spend on advertising and marketing have low transaction values...bars and restaurants for example.

      Kindest regards,
      Andrew Cavanagh
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      • Profile picture of the author TimCastleman
        Yes it's useful to deal with businesses who have high transaction values (very old news) but no it's not smart to limit yourself to those businesses.
        Andrew -

        It can't be too old of news, you say almost the exact thing in your offline products.

        As far as working in a specific industry or being a jack of all trades - I'd rather go to to heart doctor if I'm having ticker troubles than an generalist - course that is just me.

        And folks, Andrew's stuff is top notch when it comes to selling. We share a lot in common and the truth is you need your business up for what you feel comfortable doing and I just don't like being perceived as a street walker. Personal preference but I am sure it works.
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        • Profile picture of the author AndrewCavanagh
          Originally Posted by TimCastleman View Post

          It can't be too old of news, you say almost the exact thing in your offline products.
          David Frey was recommending going after businesses with high transaction values in his excellent consultant's course sometime around 2003 I believe.

          Definitely old news.

          I also recommended it in the first Offline Gold thread in January 2008 (13 months ago).

          But as I already said many businesses with low transaction values have HUGE advertising budgets so it's not a fixed rule.

          Your ideal customer profile is based around a business owner who values your service, is willing to pay you well for it and is a pleasure to deal with.

          In other words in practice over time the relationship comes first the type of business comes second.

          It can be useful to identify what kinds of businesses are more likely to hire you and pay you well but you have to always remember that this business is about people and the relationships you build with business owners...at least if you want to be paid premium fees and get hired over and over.

          Kindest regards,
          Andrew Cavanagh
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    • Originally Posted by prestige00 View Post

      I really like the idea of targeting high ticket businesses but what still holds true to me is what Andrew has been saying from the beginning.

      "JUST GO OUT AND TALK TO SOME BUSINESS OWNERS"

      Not sell, not try to convince but just talk with them on their marketing efforts, their business, etc. With that, you will open up a world of opportunity if you do it enough.

      While talking to some of these small low ticket businesses, I find some to have other businesses that they own and other big things that they are conducting. Because of this, you NEVER know who you come in contact with and what the possibilities are. The only way to find out is START talking to a lot of these business owners no matter how you do it. BECAUSE YOU NEVER KNOW. And who knows those business owners have contacts that they know of who will refer an endless opportunity your way.

      So for me, the sky is the limit.

      Rick
      I did exactly this a couple days ago. Took with me snapshots of his site and his competitor's site. also took snapshot of my site on Google page #1 number one . I did not try to sell but just point out the possibilities. He then asked me if I can build the site from scratch for him and also get an auto responder up and running with ongoing SEO, bookmarking, articles etc.

      I also went to see another client that very morning who want's the full works too. All because I took the time to talk with them first. Book a face to face meeting but in the meantime did my homework so that I new what I was talking about.

      Listen to their concerns, fears and goals for 2009 and made recommended solutions that will help them to get to where they want to be.

      Para
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  • Profile picture of the author JonathanBoettcher
    I think going out and talking is beneficial at the beginning to help get a feel for what's going on; however I'd agree that long term you need a plan that has a few more wheels in place than that.

    For that matter, if long term, why not short term as well?
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