A client ordered my Services by purchasing from my website ( Shopping Cart). Paid via Paypal and I was suppose to submit the report in 45 days time.
Update (13th Jan 2012):- Today Paypal Refunded the payment to Buyer and Also Charged me $50 Settlement Fee. Read my This Post for details.
We started it and work is almost done.
Today we got 1 mail from Paypal that client filed chargeback saying He did not made that transaction.
Here is the Paypal mail text
The buyer claims that this purchase was made without authorisation to use |
the credit card. Their credit card issuer needs additional information from
you about this transaction.
I discussed with some of my friends and all said in this case Paypal always return money to buyer.
Now isnt this a big problem for us? without any fault and even after doing all work paypal will refund the money to buyer.
Is it a loophole in Paypal system as many said Paypal will only give decision in the favor or buyer.
I responded Paypal with the Screenshot of buyers email ( Order Submission Form) and I also have details of my shopping cart by which we received order.
Did anyone face similar problem? What should I do in this case...
Hope I will get some genuine advice here.
Sorry if you find typo errors, I am frustrated and typing in hurry