Forced continuity complaints
I have a membership website that charges $27 per month. When I sold a lead in product for around $7 I gave away 3 or 5 days free as a trial to the membership site.
Most people signed up - chose their username/password after they purchased.
Some people never signed up and didn't choose a username / password.
Some people wrote to cancel the membership before the 3 or 5 days were up. Some people cancelled afterwards.
However, some people wrote a couple of months later asking "why do you keep charging my card $27 per month" when they never asked to cancel.
I have gotten a few chargebacks over this and I am concerned.
I was upfront in the salesletter - told them it was a 3 or 5 day free trial (sometimes it was 3 days, sometimes 5 depending on the salesletter and product sold) I even told them right in the salesletter how to cancel, gave the link to the contact form to cancel...stated after the order was complete that they would be charged after 3 or 5 days if they did not cancel.
And still, some people say I am doing unauthorized charges on their card.
I know for a fact some people have been charged around 4 -5 times and have never even been in the members area.
Any ideas on how to handle this? It's the chargebacks that worry me.
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mompessons -
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