End-user driving me NUTS with tech-support requests. What do I do here??
Has been going on for days now. Feel like Im banging mny head against a brick wall.
This guy is driving me totally freaking NUTS – he wont stop emailling me these stupid tech support questions (I mean these are really DUMB questions). He does not follow simple instructions.
Its getting to the point where its taking far too much time to provide support and its really frustrating.
Can anyone advise?
What do you do when end-users abuse your assistance like this?
I dont mind helping people, but the time here is far more than what he paid for the item, and he doesnt seem to follow anything I say to him, preferring to complain and say that there are ‘faults’ with the product where none exist.
Please help. Feel like Im banging my head against a brick wall!
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