Customer Support Looks Just Like The Warrior Forum Sometimes...

Customer Support Looks Just Like The Warrior Forum Sometimes...

I have been batting back-and-forth with customer support at my web hosting company for the last 18 hours...

For those of you who are curious -- issue still unresolved.

The first guy that contacted me told me that what I was trying to do could not be done.

While waiting for his answer, I found "how" on my own... So, I got the opportunity to educate the customer support technician about what his employer's control panel could do... :p

"Yes you can, and here is how..."

His supervisor responded back that I had found the right answer and to let them know if there were any issues.

Although I found the how, and I put it together easily enough, the system is generating a weird error...

One tech asked me to send them the actual error... I did...

Then another tech picked up the conversation...

The next guy told me to go to such-and-such URL for guidance...

I laughed when I realized I was already looking at the page he recommended... I guess he knew how to use Google too...

I followed the tutorial to the letter, and the error kept happening...

That guy reminded me that they could not support my script -- only the tools in their system. I had to remind him that the purpose of the support request was an error in their system. LOL

The next guy up told me that I should send them a copy of the error message I was getting...

I had to remind them that I had done that already twice in the discussion, and that it might be helpful if he reads the entire thread before commenting... :rolleyes:

I am still waiting on another response from support...

Now you can see why I compared tech support to the Warrior Forum, right?