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Grr just found out paypal has been double and triple billing me

by dholowiski
7 replies
Be warned. If you cancel a hosting service with hostgator and you were paying by paypal subscription, canceling the hosting doesn't cancel the subscription, nor do they tell you this.
They will happily let you go on paying them for non-existent services forever as far as I know.
They won't refund your paypal account either, they will only credit your hostgator account. Great if you're canceling the service right?

Of course I should be watching my credit card bill, but with all of these subscription services going on through paypal it's easy to get confused.

Anyway... if you use hostgator and have ever cancelled service, I suggest you check and see if you're still paying... best bet is to open a dispute with paypal for every single transaction.

Grrr. Hostgator. Great hosting, bad billing practices.
#billing #double #found #grr #paypal #triple
  • Profile picture of the author Money Maker
    It sounds like a crime.

    If you stop using service,
    nobody should charge you.

    Try to investigate what
    can be done and let us know.
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  • Profile picture of the author Johnny Slater
    It's common knowledge that the only way to cancel a paypal subscription is to manually log into your account and cancel it. The buyer or seller either one can cancel the subscription, but you have to be logged into your account to do it.

    Cancelling a service through the site itself will almost always mean you keep getting billed if you paid through PayPal and do not go in and manually cancel the subscription.
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    • Profile picture of the author Kirk Ward
      Originally Posted by Johnny Slater View Post

      It's common knowledge that the only way to cancel a paypal subscription is to manually log into your account and cancel it. The buyer or seller either one can cancel the subscription, but you have to be logged into your account to do it.

      Cancelling a service through the site itself will almost always mean you keep getting billed if you paid through PayPal and do not go in and manually cancel the subscription.
      Johnny,

      It may be common knowledge to some. Others are just too thick to understand.

      I regularly have to placate former subscribers who are either too dumb or too lazy to follow the instructions PayPal sends them. I recently had one guy send me an email complaining that he had canceled his membership two months before and upset that he was still being billed. He sent his complaint by forwarding his payment notification, complete with cancellation instructions from PayPal. In addition, because I get so few cancellations, I specifically remember his and that two months previously I had sent him an email with the very same instructions that PayPal had automatically sent him.

      Yecch. Customers. Can't live with them, and can't live without them.

      Kirk
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      "We are not here to sell a parcel of boilers and vats, but the potentiality of growing rich beyond the dreams of avarice."

      Dr. Samuel Johnson (Presiding at the sale of Thrales brewery, London, 1781)
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      • Profile picture of the author Johnny Slater
        Kirk,

        I have ran into this as well. It is one of the reasons I worked out a cancel process into WSO Catcher that gives you a PayPal cancel button. You go from the site to PayPal and cancel your subscription with PayPal then get returned to the site and your account is then processed and access removed.

        If it works out I might start adding it into all future products I come up with that use PayPal subscriptions, but it will require a good deal more testing before I know for sure if it will work out.

        Originally Posted by Kirk Ward View Post

        Johnny,

        It may be common knowledge to some. Others are just too thick to understand.

        I regularly have to placate former subscribers who are either too dumb or too lazy to follow the instructions PayPal sends them. I recently had one guy send me an email complaining that he had canceled his membership two months before and upset that he was still being billed. He sent his complaint by forwarding his payment notification, complete with cancellation instructions from PayPal. In addition, because I get so few cancellations, I specifically remember his and that two months previously I had sent him an email with the very same instructions that PayPal had automatically sent him.

        Yecch. Customers. Can't live with them, and can't live without them.

        Kirk
        Signature

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        • Profile picture of the author Kirk Ward
          Originally Posted by Johnny Slater View Post

          Kirk,

          I have ran into this as well. It is one of the reasons I worked out a cancel process into WSO Catcher that gives you a PayPal cancel button. You go from the site to PayPal and cancel your subscription with PayPal then get returned to the site and your account is then processed and access removed.

          If it works out I might start adding it into all future products I come up with that use PayPal subscriptions, but it will require a good deal more testing before I know for sure if it will work out.
          That sounds like a worthwhile piece. Let me know if you get it stable enough to release.
          Signature
          "We are not here to sell a parcel of boilers and vats, but the potentiality of growing rich beyond the dreams of avarice."

          Dr. Samuel Johnson (Presiding at the sale of Thrales brewery, London, 1781)
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