I need some advice badly!
I needed to scrub my HD, it was running slow after 3 years (Mac) so I decided to rent some room at Dropbox (DB from now on), and bought 100GB for $20/Mos.
Friday I uploaded 58GB of files and assorted other crap (PLR anyone?) to DB then spent some time moving around a few files and folders on DB as well as starting new folders... just getting all info in to better shape on DB than it had been on the drive and ready for downloading back to the Mac once it was back from the laundry :}.
So I wiped the HD and called it a night... 58GB takes a long time to upload. But before bed, I went to DB to take a look.... NO FILES!!!
Absolutely no sign of the upload... 2 years of everything Gone.
I'm rather proud of myself for not losing it then and there. I immediately wrote support not thinking anyone would be home at this late hour on Friday. Much to their credit, I heard back in 15 minutes.
Since then, there have been 6 round trip emails and responses. If anyone wants to see them I'd be glad to send a copy.
The gist of the emails was that I was wrong... they said I had not uploaded anything to the account all day with assurances that they checked the log. The rest of the correspondence was mostly them telling me I was full of s**t. No one had loaded to that account and that's that. I was very polite up until last night when in my last email I fairly lost it at the support guy (same one through all of this). I ended the email with suggesting (quite strongly) that I was the customer and I was tired of having them insinuate I was lying.
Now here is the really interesting part; just for grins, I started to look back in the logs (that they provide the account) and found a pretty representative sample of my 1-20-12 upload date stamped on their server 12-23-11... that's right, last month. It also seems that files before 12-26-11 are not recoverable.
So as of this morning, they have not replied to that admittedly flaming last email I sent at 7:00ish last night... 15+ hours with no communications. This guy has obviously decided that I am unstable (well, maybe sometimes :} and shut me off.
2 years of my life gone on their servers and they are basically in denial... can't happen so it didn't happen.
I have found a number of posts on the net (not a huge amount) that had exactally the fact same thing happen from the sound of it.
So that's my story and I'm sticking with it :}
I don't know what to do. I would like to sue them but I'm too old to spend the next 3 years in court, not to mention I couldn't afford it anyway.
Do any of you guys have an idea or 2 about what I might do now?
Thanks for listening to my rant...
MODS... I am really trying to get some ideas/advice this is not about a war with DB