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Non Confirmed sign ups in Aweber - can I re send Confirmation

by harrydog
31 replies
I have a list in Aweber and there are quite a few people who have signed up at a squeeze page and then never clicked on the confirmation link in the E mail they get after opting in.
My question is can I legitimately contact them?

I cant seem to work out how to send an e mail to them all via Aweber.
Is there a way to do this so I can send them a gentle reminder to confirm by resending the confirmation e mail?

Many thanks in advance

Mark
#aweber #confirmation #confirmed #send #sign #ups
  • Profile picture of the author Phil Ainsworth
    Nip the problem in the bud by switching to single opt-in, mate...

    You wont look back

    Phil Ainsworth :-)
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    • Profile picture of the author harrydog
      Phill
      is this what you do all the time? I have always thought that double opt in was the way to go but since building a list not so sure now.
      By the way what market are you in Im in the UK so maybe could hook up
      cheers
      Mark
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  • Profile picture of the author ryanmilligan
    Banned
    Single opt-in will relieve you of your problem.
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    • Profile picture of the author Venturetothetop
      This question of single optin vs double has been raised many times here.

      Research shows that the more action someone takes before opting in, the longer they tend to stay.

      My view is that people who do not want to confirm do not really want to be on my list. People may say that, the email might go to SPAM and they never confirm, but if it goes to spam, its just as likely that the rest of my future emails end up there too so no loss.

      I would however like to know the answer to the OP's question, is there a way to resent confirmation mails?
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by harrydog View Post

    My question is can I legitimately contact them?
    You can't, Mark.

    Not if you're requiring opt-in confirmation for the list.

    I strongly prefer single opt-in, for all sorts of reasons.

    The usual argument advanced in favour of confirmed opt-in (it isn't "double" opt-in: nobody opts in twice, they just confirm their email address) is that it can reduce spam complaints. Frankly, I think it's just an urban myth. The proportion of spam complaints you get depends on what you send and how you send it and the expectations of the recipients, all of which you can control. If someone's going to forget who you are, six months later, and "report spam", having confirmed their email address at the time they originally opted in isn't going to make the slightest difference.

    I find the idea that confirmed opt-in will necessarily "protect your business" just silly. That's my perspective, anyway.

    The idea that if you use confirmed opt-in, the ones who don't manage (for whichever one of a collection of varied, possible reasons) to confirm are somehow, magically "lower quality prospects" and that you're not "therefore" really losing much strikes me as equally silly: it just has no logic behind it at all. But it can be interesting, in a macabre kind of way, to see the "clutching-at-straws" attempts at logic that confirmation enthusiasts will sometimes go to, to try to defend their corner.

    Call me a skepchick, but I suspect that some of them are people who know, really, because of what they're sending out, that whatever they do, they're going to get some complaints, and they just want to try to be better-placed with their autoresponder companies over that, "when" it happens. :p

    Across 8 different niches I have 5 single opt-in and 3 confirmed opt-in lists (each also further segregated). I wish with hindsight that I'd built 7 single opt-in lists and only 1 confirmed opt-in list.
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    • Profile picture of the author Venturetothetop
      Originally Posted by Alexa Smith View Post


      I find the idea that confirmed opt-in will necessarily "protect your business" just silly. That's my perspective, anyway.
      Unfortunately I have seen it first hand when a competitors will maliciously sign up hundreds of people to your lists because of your single optin and increase your spam.

      Anyone who doesnt believe this go speak to Joel Therien at Gogvo... he will tell you lots of interesting stories.

      So in this scenario Double Optin does help to protect.

      I also have a 90+% confirmation rate in my double opt-in, and since I never tell people it's double optin beforehand, there is nothing to suggest the difference would be that great if i switched (just to counter the argument that I dont like double optin because either my content is crap or that im just a hater).

      I DO HOWEVER see a flaw in my own argument against single optin. One of my big objections was the cost to benefit ratio...

      I always debated whether the cost of keeping all the defunkt single optins would equal or be outweighted by the profits i earn by the active single optins.

      Then it dawned on me, you simply remove the defunkt optins on a regular basis so you really do not have a big cost issue.... DOH!

      The only question now is do the benifits of single optin outweight the risks of single optin, and with my current confirmation rate, is it even worth it?

      There are risks, guess i just have to look at some solid number before making my choice.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by Venturetothetop View Post

        Unfortunately I have seen it first had when a competitors will maliciously signed up hundreds of people to your lists because of your single optin and increase your spam.
        Yes, I agree with you that "competitors' malice" is a justification for requiring the confirmation of opt-ins. That's my own reasoning, in the niches in which I reluctantly use it myself. :p
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        • Profile picture of the author Venturetothetop
          Originally Posted by Alexa Smith View Post

          Yes, I agree with you that "competitors' malice" is a justification for requiring the confirmation of opt-ins. That's my own reasoning, in the niches in which I reluctantly use it myself. :p
          Lol - I'm surprised you read through my terrible grammar. One day I will teach myself to proofread my own comments...
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  • Profile picture of the author Raydal
    Just yesterday I got contacted by a prospect complaining
    that he never received the confirmation message sent
    by Aweber to his aol.com email address. I had to send
    the requested report manually.

    I was trying to find a way to resend the confirmation as
    well and just thought that if he didn't receive the email
    the first time why would he get it the second time around.
    And yes, he looked in the junk folder.

    But maybe I should try the single optin as a test. Interesting
    discussion.

    -Ray Edwards
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    • Profile picture of the author Shaun OReilly
      If you choose to go with single opt-in, just remember some
      of the other downsides - in addition to potential malicious
      e-mail entries by fierce competitors...

      Single opt-in e-mail lists are sent from servers that have
      LOWER deliverability rates than confirmed opt-in e-mail
      servers.

      Why?

      Single opt-in e-mail lists ARE associated with higher spam
      complaints and more bounces so the server reputation and
      deliverability rates suffer.

      Sure, you may end up with a bigger e-mail list with single
      opt-in but your list will be bloated with invalid e-mails and
      the deliverability rates will be inferior too.

      Also, if you build all your lists with single opt-in, your lists
      will be less mobile. If you want to change provider and move
      your lists at a later date, most reputable companies who are
      responsible for getting e-mail delivered will make all of your
      single opt-in subscribers confirm their e-mail.

      Since building my first list in November 2003, I've moved
      e-mail providers over 5 times - and the process is a lot
      easier if your lists are mainly confirmed opt-in.

      Besides, if you're having a lot of subscribers who aren't
      confirming their subscription, then your opt-in process
      probably needs more attention and tweaking.

      That said, there are times when I do use single opt-in but
      for me it's the exception rather than the rule.

      Everyone has a different risk-tolerance level too. I just
      like to take steps to protect the most valuable assets in
      my business - my lists.

      Dedicated to mutual success,

      Shaun
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  • Profile picture of the author Tim_Carter
    I don't think you can even set aweber to single opt in. Been with them for years and I can't.
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    • Profile picture of the author TBInternetMarketing
      Wow this is a really interesting thread. I've always gone along with the double, simply because I thought you had to. I will definitely looking into using the single option though and see how that goes. It's all about testing I guess.
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    • Profile picture of the author Ben Holmes
      Originally Posted by Tim_Carter View Post

      I don't think you can even set aweber to single opt in. Been with them for years and I can't.
      I just recently joined, and I do have that option - I seem to remember another thread somewhere discussing this issue, that your interface may need to be changed by Aweber to give you that option.

      But Aweber definitely allows single opt-in. I'm using it.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by Khadaji View Post

        Aweber definitely allows single opt-in. I'm using it.
        So am I, and I've been with them for years.

        There are, however, some marketers from whose accounts Aweber has (for one of a variety of reasons) disabled this facility at "account level", so that it doesn't appear as an option at "list level" whenever they start a new list.
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        • Profile picture of the author harrydog
          Wow thanks guys for the response didn't realise that this was such a contentious issue.
          As I've just started building a list I naturally assumed that all lists were double opt in (or should I say confirmed) and the default in Aweber is set to this so thought it was the norm.

          Also I didn't know that get response allowed you to resend the confirmation again. it seems strange that aweber wont let you do this even if it was only once.
          Again many thanks everybody much appreciated
          Mark
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  • Profile picture of the author Troy_Phillips
    The easiest way to resend your conformation email is to use Get Response.
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  • Profile picture of the author dave147
    Has anyone switched back and forth from double to single optin and back again at Aweber?
    Can it be done if the single optin option is there?
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    • Profile picture of the author harrydog
      Harrypunia
      Yes I can contact them directly through their e mail address which I have but that does not solve the problem as they would still need to click on the confirm link that was originally sent to them and they may have already deleted it.
      Is the confirm link in the e mail sent out by Aweber specific to that subscriber or is it generic to the list?
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  • Profile picture of the author richgrad
    I'll still stick with double opt-in... Yes you have a percentage of people who don't verify but when you're protected when you're accused of spamming because you have taken the necessary steps to ensure only people who explicitly requested for your info and CONFIRMED are receiving your emails. If anything were to happen, you have the proof when they subscribed (double opted in).
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  • Profile picture of the author katnyc
    I use double opt-in, but I have noticed that some subscribers never confirm. They fall off the Aweber list after about 45 days I think.
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  • Profile picture of the author Ron Schuler
    What if you give away a product that they have to check their email to gain access to? Wouldn't this make the most sense because it would force people to put in their correct email and opt in so they can see the product?
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  • Profile picture of the author BDubbels
    Looks like I'm a little late to this thread, but I wanted to share my solution to the issue.

    Granted, I'm not familiar with Awebers current setup, but if possible this works great I know there are quite a few providers out there that allow it.

    Have you tried sending mail where double opt in is optional? The killer thing about double opt in with most providers is that you get added to a double opt in/transactional email exclusive IP range. Meaning only the most opened email is sent over that IP range and it seldom bounces, meaning killer reputation and the best delivery possible.

    By using double opt in optional you can try out a variety of double opt in formats, so if the first message is blocked for whatever reason (temporary issues at an ESP, content, or even IP reputation) you can try again later since the contact will still be single opted in.

    I've seen many marketers use this method to their advantage, it allows you to either follow up and get them to convert to double opt in or just to get them on an occasional drip about what they signed up for. As long as your removing anyone inactive (users who haven't opened, clicked or purchased in ~ month) this works golden and you will see not only delivery but opens, clicks, and purchases sky rocket.
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  • Profile picture of the author pbarbanes
    Great discussion. Good stuff to know. Based on all the above, I'll be sticking with double opt-on. : )
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  • Profile picture of the author AmericanMuscleTA
    I just started using AWeber in August (yes... 2014... almost 3 years after this thread was started) and have been having the confirmation email issue. I see a lot of my subscribers are still pending confirmation.

    I've started emailing them and they say they never got the confirmation email. Seriously, AWeber?!!!

    I just switched to single opt-in hoping this will solve the problem. Though, it looks like double opt-in and single opt-in are a mixed bag...
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    • Profile picture of the author harrydog
      Wow I started this thread back in 2012 my how time flies.And it seems the same problem is around today.

      Re the lost confirmation emails its still happening with Aweber. The problem is mainly with Hotmail and Yahoo and I read somewhere that they have changed their filtering programs.

      Aweber does now allow someone to resubmit from the optin form now after 12 hours but its still doesn't solve the problem of the confirmation email actually getting through.

      We tell everyone to white list the email address used by Awber (its the one you set in the settings) but that makes little difference
      What we do now is if someone does not get the confirmation email for one of our services they have paid for we have to stick them on a gmail list and send update from there which is a mighty pain. I have put a support ticket into Aweber about hotmail addresses and will post the reply here when I get it
      Cheers
      Mark
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      • Profile picture of the author discrat
        There seems to have been somewhat of a noticeable change in sentiment concerning this matter, too. Almost all people 'it seems' these days are proponents of Single Optin unlike it was here 2.5 years ago


        - Robert Andrew
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        • Profile picture of the author harrydog
          Hi Robert
          We still stick with double optin or is it confirm?
          My view is if its a free optin and we are offering a free download etc I am not too bothered if people don't confirm then they dont get the freebie and after a while we can delete them ( I know its not ideal as we may be losing prospects)

          The major issue is when its a paid product and we want to interact with them by email as with our membership sites , telling them there is a new post etc.

          I would have thought that a company the size of Aweber would have recognised this problem and had some interaction with the likes of hotmail to get their emails through their filter systems.
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          • Profile picture of the author harrydog
            Hi Everyone
            As I said earlier I have now had a reply from Aweber and see below
            They recommend using an SPF in the server?? and I have provided the link at the end so you can see what they mean
            Cheers
            Mark

            AWeber - Joe H (AWeber Communications)
            Oct 24 11:43 AM
            Dear Mark,
            Thank you for contacting AWeber's support team and I would be happy to assist you. I conducted a test of your "HNH_2014/2015" list by signing up using both Hotmail and Yahoo email addresses. When I did, I was able to successfully receive your confirmation
            message in my inbox for both email clients. Upon confirming the confirmation message, I was successfully sent your first follow up message in my inbox.

            From everything I was able to test on my end, I successfully received the messages in my inbox without an issue. One thing you could do would be to have your subscribers whitelist your from address in their own email accounts. Your from address for the "HNH_2014/2015" list is "markj@alchemyracingsystems.co.uk". Here are some instructions about how your subscribers could whitelist your from address:
            Whitelisting Instructions You Can Link To! | Email Marketing Tips
            An additional measure that you could take would be to contact your host to update their SPF records for your private email address. The following Knowledge Base article provides some insight into SPF and the AWeber record you can use to update from your host:https://help.aweber.com/entries/9877...My-SPF-Record-
            If you have any other questions, please feel free to contact us and we would be happy to assist you.
            Regards,
            Joe H
            Customer Solutions Specialist
            AWeber Communications, Inc.

            Link to the help article on setting up on your server.
            https://help.aweber.com/entries/9877...My-SPF-Record-
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