URGENT HELP!!! Someone hijacked my domain...

by sylviad 48 replies
Seriously...

I was just doing some promos and clicked my link to make sure it was working okay, and lo and behold... it's someone else's site but under my domain name.

How the heck can I fix this?

I'm in shock, and certainly trembling right now. I sure hope this can be fixed quickly, but I have absolutely no idea what to do. I've just send a 911 emergency ticket to my host provider and waiting for a response.

I've looked at my files in the CPanel, and the content is all there, so it doesn't look like that's where the problem lies. Clearly, someone simply stole by URL.

In case you want to check, it's www.ebook-haven.com and it is promoting starting a business.

Now, it's showing as a starting a business site with numerous listings. It should be offering ebooks on such things as dog training and fitness.

Can someone help me with this? Or explain how it could happen? :confused:

Thanks so much.

Sylvia
#main internet marketing discussion forum #domain #hijacked #urgent
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  • Profile picture of the author KarlWarren
    I don't have much experience of the situation, however I can only imagine one of two scenarios.

    1) domain expired and wasn't automatically renewed
    2) host was tricked into transferring it

    If it's the latter, your host should responsible for rectifying it.
    If it's the former, unfortunately, there's probably nothing you can do.
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    • Profile picture of the author sylviad
      Thanks Karl,

      My site was up for renewal on the 16th and according to the records in my hosting account, this has been paid and my account is active. I'm still waitiing to see what they have to say.

      Sylvia
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    • Profile picture of the author Andyhenry
      Hi Sylvia,

      I can see what your site used to look like.

      It looks like the domain record was updated yesterday and the new registrar has over 120,000 other domains so you may have been caught by a company that grabs names that come up when people don't renew them on time.

      You can go and find out more here: Ebook-haven.com - E Book Haven

      Andy
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      nothing to see here.

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      • Profile picture of the author peteinoz
        hi Sylvia,

        you need to contact your Registra, not your hosting company.

        that could well be a parked script holding the domain till payment is processed..

        pete
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        • Profile picture of the author sachibhat
          I feel There isnt a problem here. As you renewed your domain recently and didn't put a website your domain registrar would have parked it. You can change he dns from your account
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        • Profile picture of the author sylviad
          Thanks, Andy...

          I see what you mean. They took it and are now offering it for sale at $300! I see, too, that in their listing it indicates hosting at Midphase, which is where I hosted it. I've tried to see whether Midphase and this Sebo company are connected, but can't tell. My first impression when I saw Midphase is that they had listed my domain for sale.

          Still waiting to hear from host.

          Pete...

          I registered the domain directly through Midphase, so I don't know who to contact. But it looks like Andy is right. My host didn't follow up with the renewal and didn't advise me that it was coming up, either. My suspicion is that they ****** up!!!

          Don't suppose there's anything they can do about it now...
          Basically...

          I'm SCREWED!

          One year of work down the drain!

          Thanks for your input, everyone. It's the fastest help I've received on this urgent issue.

          Still waiting for my host to respond... 1 hour later!

          Can they be trusted in future? Me thinks maybe not. Might be time to switch to yet another host that IS reliable. I never expected something like this to happen. It's not like my sites have tons of traffic or popularity or anything that would make them appealing to brokers.

          Sylvia
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          • Profile picture of the author peteinoz
            Hi Sylvia, calm down

            this happens to people all the time

            after reading your post i can confirm it is a parked domain

            and their email address is listed on this page twice

            Ebook-haven.com - E Book Haven

            email them, send your account details..

            they'll fix it..

            though might take some time..

            maybe their email to you was filtered?

            You can get it back.

            though I would suggest transferring the domain to a more reputable registra.

            Cheers

            pete
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            • Profile picture of the author Kim Standerline
              I'm sorry if I sound harsh, (and I feel for you because I learned this the hard way as well with a domain), but we all have to take responsibility for renewing domain names. It's mad relying on the registrar etc to do it.

              It happened with me (on godaddy), I lost one of my oldest domains because it was on auto renew and they didn't renew it.

              I hope you get it back, those squatters are the pits when they get hold of them

              Kim

              I'd also start using namecheap, much more reliable
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              • Profile picture of the author sylviad
                Thanks Pete...

                Yes, I am somewhat calmer now and your encouragement did help. On taking a closer look at that WHOIS page (with a calmer demeanor), I see that it sure does look like midphase is the contact. It appears that when a domain expires, they quickly post it for sale. That's poor professionalism on their part, if you ask me. Is this the way they conduct business?

                I've sent them another support ticket and at this point can only wait and hope they don't sell it in the meantime.

                Kim...

                You are quite right. We are all responsible for our own stuff, but you'd think (although that can be dangerous sometimes) that they'd show some sort of consideration for their cusotmers and let them know their domain is about to be sold if they don't reregister it.

                I have another host who sends me updates religiously.

                Regarding the emails getting filtered, I doubt that because I did receive their notification that my hosting service itself was up for renewal and have regularly received emails every month over the past year with the most recent paid invoices. I guess reliability is temperamental.

                Thanks again for all the help.

                Sylvia
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              • Profile picture of the author MoaddinFM
                Originally Posted by Kim Standerline View Post

                I'm sorry if I sound harsh, (and I feel for you because I learned this the hard way as well with a domain), but we all have to take responsibility for renewing domain names. It's mad relying on the registrar etc to do it.
                What do you mean by this? Isn´t it enough to renew the domainname at my registrars account?
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                • Profile picture of the author sylviad
                  Originally Posted by MoaddinFM View Post

                  What do you mean by this? Isn´t it enough to renew the domainname at my registrars account?
                  Hi,

                  I think Kim just means that we have to keep an eye on when our domains come due so we can make sure our registrar/hosts reregisters them for us. Renewals can be overlooked by registrars and host services - someone screws up with the date or automating the transaction, whatever, and we lose out.

                  Sylvia
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                  • Profile picture of the author sylviad
                    THANK YOU, THANK YOU, THANK YOU!!!

                    > Karl, Andy, Pete, Kim, sachibhat <

                    {***huge sigh of relief***}

                    My host finally got back to me. They have reregistered my domain!
                    It will be active in 24 hours.

                    Whew!!!

                    OMG, I hope this doesn't happen again.

                    I think I'm going to relax beside my garden pond/waterfall for awhile until I recover.

                    Thanks again for all your help and support.

                    Best regards,

                    Sylvia
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                    • Profile picture of the author TinkBD
                      SylviaD -

                      I have a Cheat Sheet on why you should NOT use the same company for domain registration and hosting.

                      It is available for free at the membership site in my signature. If you don't want to sign up to get it, PM your email addy and I'll send it as an attachment.

                      Tink
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                      • Profile picture of the author rmholla
                        I have all of my domains set up for auto-renewal and have never had a problem (I use GoDaddy most of the time) but I try to log in early and renew because I can use a coupon code and save money. I forgot to do it for my one domain recently and I lost out on a $3 discount

                        Another stupid thing I did recently was buy a name at freshdrop that I forgot to park as soon as the sale was complete. I just realized it the other day and immediately parked it at SEDO. In just a day or two it has already had 50+ visits and a few ad clicks. I missed probably a month of that by not parking it right away. Double

                        Lessons learned.

                        Good luck getting your domain back, most of the time their is a renewal grace period so you should be able to get it back.


                        Rhonda
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                        • Profile picture of the author essmeier
                          "I have all of my domains set up for auto-renewal and have never had a problem (I use GoDaddy most of the time) but I try to log in early and renew because I can use a coupon code and save money. I forgot to do it for my one domain recently and I lost out on a $3 discount"

                          I HATE that feature. I don't intend to renew every domain I have; some are simply experiments that don't work out. I'd rather renew my domains manually so that I'm not renewing domains I don't want to keep.

                          With GoDaddy, you've got to turn off that feature every time you buy a name. Just yesterday I got a message from them telling me that they'd automatically renewed 20 domains for me that I had intended to let expire. I guess I forgot to turn autorenew off for those and GoDaddy took nearly $200 out of my bank account.

                          It's easy to do when you have several hundred domains.

                          Charlie
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                          • Profile picture of the author rmholla
                            Charlie,

                            There are too many stories of people forgetting to renew their domains on time for me to not set up the auto-renew on my domains.

                            I get several emails from Godaddy before renewal time and even get a snail mail letter so I always have plenty of warning.

                            And if you don't plan to renew a domain you should at least try to sell it at Digital Point forum. You may not get a bunch of money but even a dollar or two is better than losing all the money you spent on it. And who knows, the domain may bring in some money - it isn't "new" so the age of the domain has value to some people (it helps avoid the google sandbox).

                            Rhonda
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  • Profile picture of the author AverageGuy
    I think the problem is you registered the domain through hosting company. many hosting companies have the 'agreement' that if you don't use their hosting service, they will take the domain back. literally, they own the domain and release to you for use.


    david
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    • Profile picture of the author sylviad
      Originally Posted by AverageGuy View Post

      I think the problem is you registered the domain through hosting company. many hosting companies have the 'agreement' that if you don't use their hosting service, they will take the domain back. literally, they own the domain and release to you for use.


      david
      Oh, really! I didn't know that. I'll have to check that out. Thanks, David.

      In case it matters, this is the domain name I developed on my own, not one they had on a list for me to choose. Does that rule still apply?

      So my next question would be... how do you register a domain if not with the hosting company? I read somewhere that you need someone like a host to do the registration. My first domain was Canadian .ca - back in 1998 I believe it was, when .ca first became available. It seems to me that was the rule here for registering a domain. But that might all have changed since then. I've just automatically gone through the hosts.

      And, of course, the question... if they are 'leasing' the domain to me, does that mean I can't move it anywhere else? Because that would be BAD!

      Sylvia
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      • Profile picture of the author sylviad
        Hi Rhonda,

        So is freshdrop one of those places you register a domain without also buying hosting with them? I've never understood that process - always gone through host. In fact, it was a requirement when I got my first domain 12 years or so ago.

        What the heck... $3 is important!

        Sylvia
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        • Profile picture of the author rmholla
          Originally Posted by sylviad View Post

          Hi Rhonda,

          So is freshdrop one of those places you register a domain without also buying hosting with them? I've never understood that process - always gone through host. In fact, it was a requirement when I got my first domain 12 years or so ago.

          What the heck... $3 is important!

          Sylvia

          Freshdrop.net is a website where you can bid/buy domains that are about to expire or ones up for auction. I shop the closeout bin. Freshdrop just makes sorting through the domains much easier, and while it may cost a tad more to buy through their link I gladly do so because I have found some great deals there. I want to keep them around so I use their link to buy. You can find coupon codes so do check before you buy.

          Freshdrop works with TDNAM and there is a small fee (like $5 a year) to belong. The domains are actually registered through GoDaddy.com

          Most of my domains are registered at GoDaddy. Some people here at the forum have had bad experiences with them but I never have and I like their set up better than the other registrars I have used.

          Hope that helps. Oh, Godaddy offers hosting but don't use it. I completely agree with the others that you should use a separate company to host with.

          Yes, $3 a domain adds up really quickly when you have to renew 5 or so each month.


          Rhonda
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          Domains For Sale (make offer): EasyAuctionDeals.com & InstantNicheRiches.com

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          • Profile picture of the author mojoisland
            Looks like it's all taken care of now. I see e-books on dog training and such.


            Problem solved???


            Robert
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            • Profile picture of the author sylviad
              Originally Posted by mojoisland View Post

              Looks like it's all taken care of now. I see e-books on dog training and such.


              Problem solved???


              Robert
              Yes, thanks Robert. I tried to change the thread title but it only worked on one of my posts.

              Sylvia
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              • Profile picture of the author sylviad
                Rhonda...

                Thanks for the explanation. It seems that either things are done differently in the US or they have changed the process since I started out, which is entirely possible. I was shocked to discover that I no longer had to pay $150 to register a domain. That was painful!

                You can't always rely on the auto-renew, though. My host told me that it somehow got turned off. I sure didn't do it because I only just discovered this feature. This whole thing makes me very suspicious. Did they turn it off so they could snatch the domain?

                Another question that came to mind is, how did they manage to get my domain up for sale if they didn't have rights to sell it? That tells me that they parked it for themselves immediately after my renew expired. And then, they made it sound like it just hadn't been registered, and that it would take 24 hours to reregister it for me. Surely they couldn't have tried to sell it without owning it.

                This is baffling.

                Charlie...

                You might want to check your account. I see that Midphase gives me the option to set auto-renew with each domain individually, rather than en masse. Perhaps yours does too.

                Sylvia
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                • Profile picture of the author Kay King
                  I think the domain expired - perhaps waiting for your payment to clear.

                  There is a redemption period (at least for most registrars, don't know if it's a universal thing) where you pay extra to reclaim a domain for a period of time after it expires. Chances are it's parked during that period and anyone wanting to buy it could do so at the end of the redemption period.
                  You would pay more in that case to reclaim it after expiration.

                  I was shocked to discover that I no longer had to pay $150 to register a domain.
                  Wow! I pay $6-$7 to register a domain for a year. And all are on auto-renew with one registrar. I check the list of domains every month or two and turn off auto-renew on any I don't want to keep. I do get notice in advance of a domain renewal but I don't depend on those as email can be fickle.

                  Glad you got it back!

                  kay
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                  • Profile picture of the author karunnt
                    Glad to see things worked out.

                    I am always nervous when a hosting company offers me a free domain. There is always some catch and you can never be sure who actually owns that domain and under what the conditions they can sell it. Suppose they can sell it if you miss a single payment?

                    So you may be developing a very valuable business on someone else's domain.

                    1) I would find a way to get ownership of the domain and transfer it to another company of your choosing. That is the only way to be sure.

                    2) Never trust your registrar or hosting company to inform you when to renew. They could mess up and you will be the loser not them. Setup Google calendar to send you an email 2 month before, mark it in a wall calendar and put it in your datebook.

                    I sure wouldn't trust a hosting company no matter how 'trustworthy' they seem to be. They are in business to make money after all.
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                    • Profile picture of the author sylviad
                      Kay...

                      Well, that $150 goes back to the 1990s when this whole internet thing took off. I don't pay near that now. My Canadian domains are still a bit more expensive than the US ones when you consider the $ conversion. Face value, they all cost me around $25/year.

                      Where are you getting yours for $6 ? Sounds like a great deal.

                      karunnt...

                      As I understand it, I DID buy my domain - for $27 a year. It wasn't a domain they had parked. It is one that I made up and had them register for me last year, exactly one year ago. Apparently, my renewal was 1 day overdue when they listed it for sale.

                      This should be interesting. I've submitted a support ticket to Midphase asking about thier policy in this regard - someone in this thread suggested my site might be leased, rather than owned by me. Not good if that's true.

                      They just responded, saying that "After careful review of this ticket, we have decided that you could be better assisted in another department within our company."

                      Of course, me and my big mouth couldn't resist pointing out that they seemed "more interested in making a quick buck than serving their customers".

                      We'll see. Maybe they'll boot me out!

                      Sylvia
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                      • Profile picture of the author Kay King
                        I use 1and1.com for domains (I don't use them at all for hosting).

                        You own your site - but you don't own a domain name. That is registered to you for a period of time (which is as long as you pay for it) - but you are paying for USE of the domain name.

                        I hadn't thought of conversion rates so I'm sure that does factor in. The only time I paid $25 for a domain was years ago when I started and silly me went where I was told to go to get a domain. By the time it was due for renewal I had figured out I could get it much cheaper elsewhere.

                        kay
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                        • Profile picture of the author sylviad
                          Hi Kay,

                          Yes, I see what you mean... the domain is mine as long as I pay for it. True.

                          All my domains are paid now for the next year but I'll certainly look into 1and1.com next time. Or can I even switch over there now that I've been paying through my host?

                          Sylvia
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                          • Profile picture of the author sylviad
                            Hi,

                            I have just received notification from Midphase that it is NOT their policy to sell any of the domains being hosted on their server. However, mine WAS put up for sale and could very easily have been purchased, right out from under me. They thought I was making it up.

                            If you want to see the listing that went up the day after my domain expired, it's here (unless they take it down):

                            http://www.sedo.com/search/details.php4?language=us&domain=ebook-haven.com&partnerid=17505

                            Midphase has issued an apology:
                            "I do apologize, as I was unaware that any of our domain names are put up for sale after expiration."

                            but it doesn't instill much confidence in the process. They have no idea how the auto-renew got turned off for this domain, and have given me no indication that they will ensure this doesn't happen in the future, or if they will be looking into whether they do or do not put domains up for sale.

                            I strongly advise you to keep tabs on your domains to make sure this doesn't happen to you.

                            Sylvia

                            PS: Maybe I should put this into a new thread.
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                            • Profile picture of the author Matt Fulger
                              Sylvia,

                              I would advise against using 1&1.com for anything. I had nothing but bad
                              experiences with them. I never registered a domain through them (thankfully),
                              but I did mistakenly transfer one to them. Now, the transfer was flawless and
                              almost instant. In fact, it was quicker than transferring domains to godaddy
                              from another registrar. However, after 6 months of hosting headaches, it
                              was a major pain in the ass to get my domain transferred OUT of their
                              system. They basically held my domain hostage.

                              I had NO CHOICE but to host my domain with them as they did not allow
                              access to the dns settings of my domain. I wouldn't have minded hosting
                              with them except for the fact that my site was down at least 85% of the
                              time. They were claiming I was using too much bandwidth, but I hadn't
                              sent any traffic to the site. I asked if perhaps a script could be causing
                              the problem, but I never did get any comprehensible replies out of their
                              support people.

                              They simply wanted me to pay outrageous overage fees but couldn't
                              tell me how I was using too much bandwidth or even exactly how much
                              I using. Just that I was using too much (they did give me numbers which
                              I don't exactly recall, but it was like..."you used over 300Mb this month"
                              or whatever number they through in. But they didn't say you used xxx amount
                              over your limit, or you used xxx bandwidth this month and your limit is
                              only yyy). Just that I used too much, usually within the first few days
                              of the month.

                              Then they tried to charge me when I wanted to transfer my domain
                              out of their service. I don't recall the exact details, but I do remember
                              that it was a bad experience all the way around and I have avoided them
                              like the plague ever since.

                              Anyway, at least you did get your domain back! Now just shop around
                              for a better registrar to transfer it to.

                              Peace & Prosperity,
                              Matt Fulger
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                              • Profile picture of the author ripsnorta2
                                Slyvia,

                                I suggest that you get a reputable virus and malware checker and run it on your system. It's possible you picked up a keylogger from somewhere and it recorded a login to your registrar. Once the keylogger uploads its data to the person (scum) that created it, he is then able to log into accounts and do as he wills, including transfering and selling domains.

                                This has been a big problem for a while now in the online gaming community, particularly World of Warcraft. I know players who have logged in to their accounts only to find their game characters stripped and sometimes even deleted.

                                There's a lot of money in villainy, and people who will stop at nothing to rip you off, even for relatively small amounts of money.
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                                • Profile picture of the author sylviad
                                  Matt...

                                  Thanks for that insight. As it turns out, there is no problem if I want to transfer my domain from Midphase. It was a mixup in the way my account was set up regarding renewals. I just posted the final info over at this other thread:

                                  http://www.warriorforum.com/main-int...e-warning.html

                                  At this point, I have no intention of moving my domains from Midphase. They have responded well to this issue, and besides, it will be a real hassle to transfer them elsewhere because I'm using various software (membership and tracking) which were tough enough to set up in the first place.

                                  ripsnorta2...

                                  Thanks for the inside info. Fortunately, that wasn't the issue in my case. It was all about errors - on the server and by one of the staff over at Midphase. All is resolved now.

                                  Sylvia
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                                  • Profile picture of the author Matt Fulger
                                    Sylvia,

                                    Great to hear all was resolved and you got some pretty good
                                    customer support. I hadn't noticed your post explaining that
                                    all was resolved until AFTER I had made my previous post. lol

                                    Anyway, if you ever do decide to move hosts (not domains)....

                                    Um...err...you do know that you can most likely host your domains
                                    anywhere even without transferring them outside your current
                                    registrar, yes? You simply change the DNS setting within your
                                    registrar's domain control panel. (There's many reasons to host
                                    somewhere other than with your registrar, but we won't get
                                    into all that)....

                                    back to what I was saying, if you ever need help setting up
                                    scripts, just shoot me a PM and I'd be more than happy to help.

                                    Good Luck with your site!

                                    Peace & Prosperity,
                                    Matt Fulger
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                                    • Profile picture of the author sylviad
                                      Matt, Thank you so much for the offer. I will keep it in mind for the future.

                                      At the moment, I'm content to leave everything as is because Midphase has redeemed themselves (sufficiently at this point), but things can change. I just received another bill for hosting, which I already paid several weeks back, so it's clear they still don't quite have a handle on things over there. Back to the support desk!

                                      Sylvia
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                                      • Profile picture of the author Matt Fulger
                                        Originally Posted by sylviad View Post

                                        Matt, Thank you so much for the offer. I will keep it in mind for the future.

                                        At the moment, I'm content to leave everything as is because Midphase has redeemed themselves (sufficiently at this point), but things can change. I just received another bill for hosting, which I already paid several weeks back, so it's clear they still don't quite have a handle on things over there. Back to the support desk!

                                        Sylvia
                                        Hey Sylvia,

                                        No problem on the offer.

                                        BTW, I've helped run hosting servers before and they can be a pain. The billing issue is probably software related. It sounds like something's not connecting up right between the reseller you purchased through and Midphase billing software. Damn buggy scripts.

                                        Good luck getting it all sorted. I'm sure they'll do their best to help.

                                        Matt Fulger
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                                        • Profile picture of the author tlajeune
                                          Hi Sylvia,

                                          I have had that happen last year with Midphase where I thought it would auto renew and next thing you know half my web pages aren't showing up . What had happened as far as I can tell is midphase changed owners and no longer took my AMX card. Of course I didn't notice and they didn't tell me. It was a real pain in the butt. I intend to transfer my domain name to someone else and then at least I can sort out better hosting services.

                                          Tim
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                                          • Profile picture of the author Thomas Wilkinson
                                            and losing one domain would be the end of the world? I was
                                            a customer (read victum) of registerfly. I WILL find those
                                            morons, I will NEVER give up. I WILL break their legs and when
                                            they heal I WILL break them again.

                                            OK, I'm back in control. Glad things worked out Sylvia but
                                            I'd be looking for a new host.

                                            T.W.
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                                            When you hear someone telling you what YOU can't do, they are usually talking about what THEY can't do.
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                                          • Profile picture of the author leekhinc
                                            sylviad, glad that your domain is up and running now.

                                            I am definitely learning alot here. You guys rock when it comes to information sharing and helping one another.

                                            BTW, my domain is expiring soon. Better renew it before anything bad happens.
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                                            • Profile picture of the author sylviad
                                              Hi,

                                              I guess I'm a little gun-shy after this situation... Turns out, they registered my domain but had not yet charged me for my hosting service that I told them to renew last month. It's been awhile now so I'm not clear on the process, but I think they sent me an email telling me my hosting service was about to expire and that I needed to go into my account to request its renewal. So I guess they renewed it but forgot to charge me, or just got around to it. Who knows. My renewal was for August 16, so I'm guessing it was an oversight and should have been paid by now.

                                              . :confused: .

                                              Oh well. Time to move on. Midphase has taken up far too much of my time.

                                              Thanks to everyone for all their great advice. I am seriously considering all that has been offered.

                                              Sylvia
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                                              • Profile picture of the author Matt Fulger
                                                Originally Posted by sylviad View Post

                                                Hi,

                                                I guess I'm a little gun-shy after this situation... Turns out, they registered my domain but had not yet charged me for my hosting service that I told them to renew last month. It's been awhile now so I'm not clear on the process, but I think they sent me an email telling me my hosting service was about to expire and that I needed to go into my account to request its renewal. So I guess they renewed it but forgot to charge me, or just got around to it. Who knows. My renewal was for August 16, so I'm guessing it was an oversight and should have been paid by now.

                                                . :confused: .

                                                Oh well. Time to move on. Midphase has taken up far too much of my time.

                                                Thanks to everyone for all their great advice. I am seriously considering all that has been offered.

                                                Sylvia
                                                Hi Sylvia,

                                                My offer to help you move your site(s) to a new hosting provider still stands. Which at this point, I highly suggest you find a new host. It's becoming way too obvious that they are simply resellers and don't really know a whole lot about hosting, domain registrations, etc. You will continue to have problems until these people either learn the ins and outs of their business or they outsource to have SysAdmins that know what their doing, run their servers for them.

                                                I'm not downing your current provider, you understand. Everyone has to start somewhere and they are probably doing their best to help you. However, you probably don't want to have to contact them every month to make sure they processed your payment and renewed your hosting account. Sounds to me, like they are doing this manually right now so you are probably going to continue to have minor issues with them until they work all the wrinkles out of their system.

                                                In any case, I wish you the best of luck!

                                                Peace & Prosperity,
                                                Matt Fulger
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                                                • Profile picture of the author sylviad
                                                  Thanks again, Matt.

                                                  I've only been with these people for a year and my hosting is paid yearly one time $95, which is a pretty good deal I think, compared to my Canadian host which is $168 for the year.

                                                  Since this is my first hosting renewal with them, I might just have it wrong. If my hosting comes due on Aug 16, I expect to pay for the next year on that date, not a month later. The key point here is that my domain has been live for an entire year until the renewal issue. Now that they've set everything as it should be for auto renewal, I'll just keep my eye on it next year, and my domain renewals in the meantime.

                                                  Sylvia
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                                                  • Profile picture of the author arthurt
                                                    sSylvia

                                                    My only advice is : GET AWAY FROM MIDPHASE!

                                                    Seriously, I used to be with them and am currently in a dispute with them. There are many other Hosting companies out there, but I think you'll find a lot of Warriors use Namecheap.com for registering/ buying domain names & Hostgator for hosting.

                                                    Anyway, glad things are back to normal for you.

                                                    Arthur
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                                                    • Profile picture of the author Dick Doe
                                                      Originally Posted by arthurt View Post

                                                      sSylvia

                                                      My only advice is : GET AWAY FROM MIDPHASE!

                                                      Seriously, I used to be with them and am currently in a dispute with them. There are many other Hosting companies out there, but I think you'll find a lot of Warriors use Namecheap.com for registering/ buying domain names & Hostgator for hosting.

                                                      Anyway, glad things are back to normal for you.

                                                      Arthur
                                                      Agree 100% They are one of the worst hosting companies I have interacted with! I cancelled my hosting account even before a month was over! And they even delayed for 3-4 days to process my refund. Yuck!

                                                      I agree about the namecheap+Hostgator combo- you really cannot go wrong with them. Hostgator is defintely one of the best hosting companies around. I have been with them for over a year and no problems (except the occasional downtimes). I am glad I quit Midphase
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                                                  • Profile picture of the author Noah Fleming
                                                    I'd suggest getting domains from a domain registrant and not a hosting company....
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  • Profile picture of the author RichDavis
    I have had the same problem Kim described earlier in the thread funny thing it was also with Godaddy.. a guy called me to renew though over the phone and i was out of town (they called my cell phone) the guy said they wanted to take care of soe names that were about to come up for renewal well long story short I told the guy renew them all thats fine, well come to find out when i get back I lost a very (profitable) domain name of mine because the guy failed to renew it. after arguing with godaddy for several days because they wanted me to pay whatever the 100.00 or more fee was to get my name back since it expired well after the arguing continued finnally they took the heat for their actions and mess up and ate the fee's and got my name back for me

    but a important lesson was learned here for me, TAKE RESPONCIBILITY FOR YOUR OWN SITES DONT RELY ON SOMEONE ELSE TO DO IT FOR YOU, I learned that lesson big TIME! so my best advise to you NEVER rely on auto renew with any registrar or webhosting provider because it could really cost you to lose out on your great domain names....

    on a side note:

    I, recommend liquidweb for hosting (used them for almost 2 years now and they are AWESOME) and namecheap.com for domain name registrations I have never had any problems out of either of those providers :-)

    also on another tip for ya... namecheap is offering free SSL certificates with every domain name purchase right now so thats a huge bargain... they also offer free whois protection which alot of registrars charge extra for (like go daddy but whats new go daddy charges for almost every little thing lol)...

    God bless
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    • Profile picture of the author sylviad
      Thanks for all your responses.

      I've now received an odd query from Asia that has me suspicious. Perhaps I should start a new thread since it's a bit different topic.

      In short, this company that registers companies has asked if I have any connection to this Holding company in Asia that wants to use one of my domain names. I'll explain it in another thread...

      "Someone else can register my name Internationally?"

      I'll come back and post the link to that thread when I creat it.

      Sylvia

      Edit: Here is the link to that new thread:
      http://www.warriorforum.com/main-int...tml#post127501
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  • Profile picture of the author Click Cutter
    Also in domain hijacking cases ( if it was really hijacked) you can apply to intellectual property and domain dipute organization. You would have to pay for that service but if you prove that your domain was stolen you'll get it back.
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  • Profile picture of the author Jim M
    I hate to be the party pooper - but when I bring up your first link to the ebookhaven site - it's a mess - theres text overlapping text - and the contact form is messed up with other stuff at the bottom of the page. Hope you get it sorted soon.
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    Jim Montgomery www.fivestarmarketing.eu - video tutorials and more DavidJamesPublishing.Com
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