Utterly Disappointed And Frustrated with Hostgator - Anyone Facing The Same Issues?

55 replies
For the first time in 2-3 years, I'm writing this thread to share my frustrations and disgust with hostgator.

In general, when and if you are a small site, hostgator still is a good hosting, but when you are driving more traffic to your site, hostgator is a nightmare...

I have a couple of sites and they were so called suspended due to causing server load all of a sudden.

None of my websites are running those auto blogging scripts and all are authority niche websites.

And without any warning or give us time to solve the issues, hostgator just shut us off.

This is a very disgusting and frustrating action for the customer. My websites are able to drive me hundreds of dollars of sales each day.. to tear our site down without warning means losing these amount of sales a day.

I'm sure hostgator don't understand how terrible is it but if hostgator itself is down during cyber monday due to some hackers, I'm sure it'll understand how the customers felt.

I know hostgator's policies are if the sites are overload, it will bring down the whole network of sites. But is it the only way to shut down a client's account immediately without giving some few hours notice?

Look, if we are paying for traffic and our website is down, we are going to lose a lot of $$ and if hostgator suspends the websites down, we'll just be losing money.

Seriously, if hostgator doesn't care about their client's businesses, we got to look for a hosting account that does.
#disappointed #facing #frustrated #hostgator #issues #utterly
  • Profile picture of the author Claire Koch
    you need to upgrade to a dedicated server sorry but thats the next step and if you plan on being even more successful take a even higher plan.
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    • Profile picture of the author Suthan M
      what kind of hosting plan were you on ?
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    • Profile picture of the author nicheblogger75
      Originally Posted by Claire Koch View Post

      you need to upgrade to a dedicated server sorry but thats the next step and if you plan on being even more successful take a even higher plan.
      I'm in that position myself right now. Unfortunately, HostGator doesn't make it easy to do these things.

      However, another fix would be to buy some hosting at another place like BlueHost or something.

      It would still be cheaper to pay for 3- $10 hosting accounts than it would to have a dedicated server.
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    • Profile picture of the author MrDay
      Originally Posted by Claire Koch View Post

      you need to upgrade to a dedicated server sorry but thats the next step and if you plan on being even more successful take a even higher plan.
      I agree with her and can understand your frustration. But don't take it out on HG, especially if your traffic has been been building up and you kept thinking it would be fine to keep your sites on shared hosting accounts.

      I have a few shared hosting accounts with HG. And honestly, that would make my day if I could crash a server or have my account shut down due to too much traffic.

      Then again, I don't use any forms of paid traffic. All organic baby.

      Hope you get things back and running smoothly with your dedicated servers.
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  • Profile picture of the author Paul Myers
    George,
    My websites are able to drive me hundreds of dollars of sales each day.. to tear our site down without warning means losing these amount of sales a day.
    Then spend a day's worth of that income on a dedicated server. ALL shared hosting plans have this same "issue."

    If you're on a dedicated server already, you're pushing one hell of a lot of bandwidth. 300+ gigs a day, unless my math is screwed up. (All HG dedicateds offer 10TB/mo.)

    And they won't shut down a dedicated server over processor issues.


    Paul
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  • Profile picture of the author drmani
    Originally Posted by George Tee View Post

    In general, when and if you are a small site, hostgator still is a good hosting, but when you are driving more traffic to your site, hostgator is a nightmare...

    I have a couple of sites and they were so called suspended due to causing server load all of a sudden.
    I've had this happen with a few other web hosting services as well.

    The solution is to upgrade to a higher plan, even a dedicated server, if your
    needs warrant it.

    All success
    Dr.Mani
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  • Profile picture of the author Thomas Smale
    Why should they give you any "notice"? How would you feel if you had a site on a server and it went down for a "few hours" because someone else on the server suddenly got a ton of traffic and hadn't bothered investing in a dedi?

    If I were them, I would do exactly the same thing. Seems harsh, but when you have 200 other customers on the same server, it makes perfect sense.

    No-one serious about their business should have sites on a shared hosting plan anyway. It's fine for small sites, but if the sites actually generate any income ($100/day+) then you really should be on a VPS or dedi.
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  • Profile picture of the author Shoot
    You are on a "shared" hosting package. Upgrade if you want the bandwidth.
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  • Profile picture of the author mojojuju
    If your sites are using too much of the servers resources then Hostgator did the right thing by shutting you down. Why should all of the other customers get hit with a performance drop so that you can get more than your fair share of the servers resources?

    Like others have indicated, maybe it's time to move beyond a $10/month shared hosting account.
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  • Profile picture of the author mediadeveloped
    I've always had a good relationship with HostGator...so I would agree with our fellow posters that it might be time for you to make the upgrade.
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  • Profile picture of the author rondo
    It pays to spread out your sites over a number of hosting accounts and providers.
    For a high demand site I'd go for a managed VPS plan until the time comes when you need a dedicated server.


    Andrew
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  • Profile picture of the author WillR
    George,

    I can imagine your outlook would be a little different if you were on the same server and someone else sharing that server with you overloaded it and took everyone's sites (including yours) offline. You wouldn't be too happy would you?

    The reason Hostgator do this is because they DO care about their customers. They are not going to let one person take down a whole server and ruin it for everyone else who has been playing by the rules. Giving a few hours warning is also not really an option because by then it could be too late.

    On most occasions it's the offending webmasters fault for trying to run a resource draining website on some cheap shared hosting. If you are making hundreds of dollars a day from those sites then invest a couple hundred per month in your own dedicated server... I guess you know that now.

    One word of advice when it comes to shared web hosting. Unlimited does NOT mean unlimited. It means *Unlimited (Conditions apply. Consult your doctor if pain persists. Yada yada yada.)
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    • Profile picture of the author rapidscc
      Originally Posted by Paul Myers View Post

      George,Then spend a day's worth of that income on a dedicated server. ALL shared hosting plans have this same "issue."

      If you're on a dedicated server already, you're pushing one hell of a lot of bandwidth. 300+ gigs a day, unless my math is screwed up. (All HG dedicateds offer 10TB/mo.)

      And they won't shut down a dedicated server over processor issues.


      Paul
      I think you should follow this immediately. As you say you get hundreds in sales per day. It's only logical to protect that asset and spend a days worth of income on it.

      Originally Posted by WillR View Post

      One word of advice when it comes to shared web hosting. Unlimited does NOT mean unlimited. It means *Unlimited (Conditions apply. Consult your doctor if pain persists. Yada yada yada.)
      LOL!
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  • Profile picture of the author Rich Struck
    I'll never understand the fascination that the IM world has with Host Gator. I tried them for about three days and that was enough. I couldn't believe anyone would want to put themselves through that. We push many, many, many gigs a day through Dreamhost with no problems at all PLUS they have the best control panel in the business.
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  • Profile picture of the author LegionNate
    Does Hostgator have these dedicated servers, and how much are they? If you get one, should you move all your sites to it, or just the one getting all the traffic?
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  • Profile picture of the author JeanneLynn
    Would a Hostgator reseller account work if you get a lot of traffic? I don't have this problem (I wish!), but I was just curious. Is it just shared hosting or dedicated server? Or is there an in-between option?
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  • Profile picture of the author BIG Mike
    Banned
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    • Profile picture of the author kevinw1
      Originally Posted by BIG Mike View Post

      As with most hosting, the suspension of services is automated - they provide you (via cPanel) a way to monitor those triggers that cause it in real time. Unfortunately, you weren't monitoring it and got caught by surprise.
      This interested me and I went to check out my HG cPanel, but I can't see anywhere I can monitor anything without manually visiting and looking at stats. Are you referring to something that will email you a heads-up when you pass a certain point, for example, Mike?
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  • Profile picture of the author goldenlogos
    I believe upgrading to a better plan might help when dealing with large traffic, but still, they should have send a warning of some kind.
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  • Profile picture of the author richrowley
    I use HostMonster and they seem like a pretty good hosting company. Cant knock their 24 hour live support thats for sure.
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  • Profile picture of the author baileybliss
    If you're having problems moving you stuff around, I've had nothing but excellent customer service with the online chat service that HostGator has. They might even be able to just do it for you if you are moving to a dedicated server using HostGator.

    Good luck!
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  • Profile picture of the author igrowyourbiz
    when will people learn - despite marketing there is NO SUCH THING as an UNLIMITED hard drive....so how can they offer unlimited space?

    and if they could for 2 bucks -- wouldn't youtube and facebook use them?

    buy your own servers...
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  • Profile picture of the author savvybizbuilder
    Since you are making good profits from your site, you should upgrade your plan. Your business deserves best and for your costumers too.
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  • Profile picture of the author geom2000
    So whats the best option??? please share
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    • Profile picture of the author atvking
      If you get a dedicated server on Host gator be sure to check the IP reputation! HG has had lots of spam issues in the past and the dedicated IP you get from them may be well burnt through by some former customers spam blast campaigns.

      Google "IP reputation" and "e-mail deliverability rate" and check what you are sending from. I have seen IP-s from host gator with "deliverability" below 30% and with IP reputation below all standards.

      A shared IP is probably the worst case scenario for HG. Try to find a clean IP at any cost, just my 2cents.
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  • Profile picture of the author andreaskam
    I'd like to give a heads up for Doreo here. Got a site that gets a ton of traffic (~150,000-200,000 pageviews per month) serving up a whole load of content and I've never had any issues. I've started using CloudFlare too recently which is speeding up server load times.
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  • Profile picture of the author crazydeals
    Hi George,

    Nice to see a fellow Singaporean here

    Would like to highlight some point of views as I have been running hosting with a decent years of experience. Customers would need to understand that shared hosting is simply a hosting in shared environment; in another word, sharing the server resources with several other users in a dedicated server. Simply put, it likes getting a pie of the cake

    Majority of our customers are running autoblog system, and only a small amount of them cause issues to it, depending on how they configure their autoblog system. On the other hand, you will find customers trying to load tons of plugins into their wordpress, thinking that the system resources (CPU/Ram) are infinite. Occassionally, you will find customers loading 100 websites into 1 account; each website uses a small system resource add up to big system resource usage.

    Simply put, we are looking into how much each account uses in terms of CPU/Ram, and other factor such as disk IO. If your account has exceed more than its fair share of system resources, definitely suspension needs to be executed on your account or else there will be hundreds of unhappy customers. If your neighbour is causing your site to crash, how would you feel in this case? Of course, advanced notice is appreciated so that the host can work out with you to possibly reduce your usage, however, at that point of time, its not possible to do that as your account is causing an issue now, so not possible to wait for several hours for you to work it out.

    If you are earning several thousands per month, have you thought about moving to VPS? This way you are gaining a higher system resources than a shared hosting. If VPS doesn't suit your requirements, moving to a Dedicated Server is the way to go.

    If you need any advice, just shoot me a PM, and I will be glad to assist you

    Ronald
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    • Profile picture of the author Irish Intuition
      Hostgator has been great for me. Plus their customer service is stellar

      You can't have a $9.95 package and do it all. Upgrade my friend!
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  • Profile picture of the author Marhelper
    Originally Posted by George Tee View Post

    And without any warning or give us time to solve the issues, hostgator just shut us off.
    That is really messed up. I have not had problems with them but my sites are not in the mega traffic range either.
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  • Profile picture of the author Christian Little
    Originally Posted by George Tee View Post

    My websites are able to drive me hundreds of dollars of sales each day.. to tear our site down without warning means losing these amount of sales a day.
    You get what you pay for.

    $10/month hosting plan does not work with sites that get large volumes of traffic.

    Heck, try getting a VPS at least if you are generating that much revenue per day. For $40-$80/month you are getting a box that can handle way more traffic.
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  • Profile picture of the author joecarson1
    To Will and the other hosting guru posts in this thread, thanks for all the advice!
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  • Profile picture of the author Randall Magwood
    You should try Yahoo Webhosting. They offer unlimited bandwidth.
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    • Profile picture of the author mojojuju
      Originally Posted by Randall Magwood View Post

      You should try Yahoo Webhosting. They offer unlimited bandwidth.
      Are you kidding?
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    • Profile picture of the author mywebwork
      Originally Posted by Randall Magwood View Post

      You should try Yahoo Webhosting. They offer unlimited bandwidth.
      I strongly doubt that anyone offers UNLIMITED bandwidth! That has to be the biggest lie in the industry. Sure they SAY it in their advertisements (lots of hosting companies do), but in the real world it is far from true.

      If it were true then why do companies like YouTube spend millions of dollars on hosting? Wouldn't they just grab an "unlimited" bandwidth package form one of the zillions of hosts who offer it and save a fortune? I think you know the answer to that!

      We had an online application that was running on Hostgator that exceeded their CPU resources (they don't let you go over 20% CPU utilization) and they pulled the plug on us. We went to Amazon instead and can now scale our hosting and monitor our resource usage. Yes it was a LOT more expensive, but it was the cost of doing business.

      If your site has exceeded the Hostgator bandwidth then congratulations, you are doing something right! Time to move up to a real server, dedicated or cloud, Hostgator or otherwise.

      Bill
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  • Profile picture of the author xlfutur1
    I pay hostgator $34.95 per month as a reseller account and I've had the same issues with some sites. whenever they get any sort of traffic, They will shut them down at will because they say a site will be causing undue server overload. Yet another site of mine with another host (wordpress, like the HG sites are) gets 10,000 uniques per month and I've never had a problem.

    Once you have enough sites with a host, its a real pain to switch so I'm just dealing with it. I don't know why HG gets such rave reviews though. Gotta love the $100 affiliate payout though. that makes all the pain worth it I guess.
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  • Profile picture of the author LunarSky
    i dont know for sure what service pack you had with them but i pushed over 20 thousand in 48 hours no prob with my package squeaky clean
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    • Profile picture of the author tagiscom
      Hi George, another cheaper option that might safeguard against this, happening again, is put your graphics on another server. Or put all your graphics on Dropbox, etc for example, so if for example you get a few thousand in a day or two, in normal circumstances it would crash a Hostgator server, but but not with this format!

      Shane
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  • Profile picture of the author UMS
    I think it's about time all these hosting companies stopped advertising their shared hosting accounts as "Unlimited". Sure, a lot of us know there's no such thing as a free lunch, but there's a lot of people out there that assume unlimited really does mean unlimited.

    BTW, I've had one of my Hostgator shared accounts temporarily suspended for exceeding the CPU threshold. It took a while to track down the root cause, but turned out it was a WP site that received a large amount of articles from a blog network (had over 18K posts) and whenever the search engines went to index it, it would chew up a lot of resources.

    Interestingly, I also have Bluehost accounts and Bluehost have a proprietary system that temporarily isolates accounts that are consuming a lot of resources and allows them to still operate but at a reduced capacity (which is much better than none at all)
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    • Profile picture of the author Paul Myers
      Originally Posted by UMS View Post

      Interestingly, I also have Bluehost accounts and Bluehost have a proprietary system that temporarily isolates accounts that are consuming a lot of resources and allows them to still operate but at a reduced capacity (which is much better than none at all)
      THAT is interesting. I've never seen that kind of automatic resource throttling as a feature of a shared hosting service before.

      I learned something useful from this thread. Thank you.


      Paul
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    • Profile picture of the author Chris Worner
      Originally Posted by UMS View Post

      I think it's about time all these hosting companies stopped advertising their shared hosting accounts as "Unlimited". Sure, a lot of us know there's no such thing as a free lunch, but there's a lot of people out there that assume unlimited really does mean unlimited.
      In Australia it is illegal to advertise something as unlimited unless you actually mean it. Even if you have some tiny unreadable disclaimer it is still illegal.

      -Chris
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      • Profile picture of the author Francois du_Toit
        Originally Posted by Chris Worner View Post

        In Australia it is illegal to advertise something as unlimited unless you actually mean it. Even if you have some tiny unreadable disclaimer it is still illegal.

        -Chris
        Hostgator's VPS and Dedicated Servers allow an unlimited number of simultaneous processes. But, according to Hostgator "unlimited" does not mean infinite. It only means they do not set a limit and you can have as many simultaneous processes as your server can handle.

        Yes, I know... It can be confusing to understand.

        Think of it like this. You can eat as much as you want to but you will always be limited by how much your stomach can hold. Hope this makes sense.
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  • Profile picture of the author cashtree
    I like that hostgator allows you to be 15 days late but they have been having some server issues that shut my site down for a little but, contacted them and they said they were working on it.
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  • Profile picture of the author vlada111
    Based on my personal expiriance, hostgator is really great hosting company. I really like their 24h/day livechat support However, I never had a authority site with high loads of traffic. Maybe you should go for dedicated server?

    Ask them on livechat, they are always helpfull and professional
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    • Profile picture of the author sportmans
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      • Profile picture of the author iAmNameLess
        Originally Posted by nicheblogger75 View Post

        I'm in that position myself right now. Unfortunately, HostGator doesn't make it easy to do these things.

        However, another fix would be to buy some hosting at another place like BlueHost or something.

        It would still be cheaper to pay for 3- $10 hosting accounts than it would to have a dedicated server.

        Hostgator makes it incredibly easy to move to a dedicated. Another fix is not going to help, moving companies is just going to make you have a problem with another company lol.

        It wouldn't be cheaper to pay for 3 - $10 accounts because you cant use different servers for the same exact site. Well I guess you could but it would be a huge pain.

        Anyway, to the OP, if you are making hundreds a day through your website, then you should have no excuse to not already be on a dedicated server.
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  • Profile picture of the author SpK
    I had this issue once with them, it definitely sucks. You should upgrade to a dedi.
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  • Profile picture of the author Sillysoft
    You might not need to spend a lot of dough on dedicated hosting. You could just need cloud hosting. Its cheaper and is a step up from shared hosting. I have a site that uses cloud hosting and I average around 50k unique visitors a month and works just fine. For cloud hosting you still dont get a dedicated server, but you get dedicated resources.

    Its hard to just throw out there that you need this hosting or that hosting, it depends on what your hosting. Are they static webpages or are there a lot of database queries and so on.
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  • Profile picture of the author zerofill
    Here is the problem on high traffic sites you will run into with Hostgator...

    They allow 25 processes per cpanel account. Again... per cpanel account.

    So if you have multiple sites on the same cpanel they all share the max 25 processes.

    If you are on a reseller plan... the best thing to do is make a new account for each site. This will give you 25 processes per cpanel that are all dedicated to that one site.

    That will allow you to live longer on you shared account.

    25 processes can be simultaneous page loads, database queries, etc...

    So if you are sending page traffic to the site and you have more than 1 site on that cpanel account... think about moving your accounts around on a reseller account to their own cpanel.
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    • Profile picture of the author RealBusy
      Originally Posted by zerofill View Post

      Here is the problem on high traffic sites you will run into with Hostgator...

      They allow 25 processes per cpanel account. Again... per cpanel account.

      So if you have multiple sites on the same cpanel they all share the max 25 processes.

      If you are on a reseller plan... the best thing to do is make a new account for each site. This will give you 25 processes per cpanel that are all dedicated to that one site.

      That will allow you to live longer on you shared account.

      25 processes can be simultaneous page loads, database queries, etc...

      So if you are sending page traffic to the site and you have more than 1 site on that cpanel account... think about moving your accounts around on a reseller account to their own cpanel.
      This is a handy tip
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  • Profile picture of the author Don Schenk
    So, I'm going to play "stupid" here. Is having a dedicated IP the same as being on a dedicated server?

    For example, at bluehost they say:

    "What is a Dedicated IP Address?

    An IP address is a number like 234.123.66.7 that identifies the unique server where your website can be found. In shared hosting, you share the same IP address as other web sites on your server. By upgrading to a Dedicated IP address, you can enable your site for e-commerce and other advanced capabilities, and minimize the risk of being impacted by other sites on your shared server."


    If this is the same thing, it's cheap. It only adds a few dollars each month!

    :-Don
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    • Profile picture of the author Paul Myers
      Don,

      Nope. A dedicated IP just means that IP resolves only to one domain or account. The server can still be shared, along with whatever resources it has.

      A dedicated server means that one account has access to the full resources of that machine.


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    • Profile picture of the author UMS
      Originally Posted by Don Schenk View Post

      For example, at bluehost they say:

      "What is a Dedicated IP Address?

      An IP address is a number like 234.123.66.7 that identifies the unique server where your website can be found. In shared hosting, you share the same IP address as other web sites on your server. By upgrading to a Dedicated IP address, you can enable your site for e-commerce and other advanced capabilities, and minimize the risk of being impacted by other sites on your shared server."
      As Paul has pointed out a Dedicated IP Address and Dedicated Server are quite different things.

      I have a dedicated IP address on one of my Hostgator shared accounts as I was having issues with their firewall software temporarily blocking requests from my browser (Firefox) and SSH sessions.

      The only quick solution was to get a dedicated IP, so that they could lift the firewall restrictions for my account.

      The main reason you would get a dedicated IP address is if you want to have a https (SSL) enabled site.

      Apart from that, you could argue that having a dedicated IP address leaves a bigger fingerprint of your sites as they are segregated by IP address from all the other sites on the shared server.

      Although, the other side of the coin is that you potentially (unless the IP address has a bad history) have a safer environment as you won't be classed in with any possible "nasty" sites.
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      • Profile picture of the author Paul Myers
        Peter,
        The main reason you would get a dedicated IP address is if you want to have a https (SSL) enabled site.
        Another important situation for having that is sending any volume of bulk email. The mail will get ranked based on your IP, as it develops a reputation. You won't get hit by (or affect) the other senders on the same machine that way.

        Not really an issue for most shared servers, as they tend to restrict mail volumes to the point where IP reputation would be unlikely to raise above neutral, but for VPS or dedicated systems, it can become important over time.


        Paul
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  • Profile picture of the author txconx
    I've never had trouble with Hostgator - tried out plenty of others and always went back to HG. At one time, I had a managed VPS and it just kept getting more and more expensive, with the host telling me I needed more services which, of course, cost more money. It was cheaper to get 3 or 4 reseller accounts and spread the load out. If I have problems with one, all my sites don't go down. Right now, I have two different accounts with Hostgator.
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  • Profile picture of the author Leo Wadsworth
    Hostgator is about the best around for small shared hosting. However, when your business starts becoming a real business you need to move up. Going to one of their dedicated server options is a solid step up. Putting your bandwidth intensive material on Amazon S3 helps balance the experience and improve performance.

    The next step is going to a real premium provider like Rackspace (fantastic, but $$$), or colocation where you have a staff to manage your own boxes located in a solid facility like calpop.

    One other thing that helps for bandwidth intensive applications is to use a content deliver network (CDN) like Akamai. They put their thousands of servers worldwide in front of your site like a giant cache. When I last used them, they had something like 15K servers in front of our site. Reduced the load wonderfully, but cost about 5K a month. The costs vary according to how much your users are actually demanding.

    It would be fantastic if bandwidth, electricity, air conditioning, servers, racks, support people, etc. were all free and companies could really deliver "unlimited" services for less than $10. a month, but that's not the real world.

    Sorry to say, but you get what you pay for. Real businesses have some real expenses. On the other hand, it is great that you are getting the usage to need to move up.
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  • Profile picture of the author jascoken
    I found that HostGator were particularly bad with CMS platforms that had high SQL loading, like WordPress.

    WordPress can be a nightmare for many hosts, as many of the plugins and themes that people rush to install can be hugely time-consuming. Add on the fact that WordPress is not great in terms of SQL optimisation and load handling, and you can quickly experience problems once you have 20+ sites with a single HostGator account.

    Running 'flat' PHP/HTML sites generally allows a massive increase in load-handling. All our network sites were moved away from SQL-CMS platforms back in 2008 for this reason. This shows it's face even more with Class C hosting. My experience with their C Class hosting was absolutely dire!
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