How to Convert Customer Support into Sales!!

3 replies
Hi Everyone,

Just a quick tip...

Everyone knows customer support should be swift, helpful and informative. In fact, informative to the extent that you're solving their problem and relating it to selling other products.

For example, I had a customer open a support ticket asking if they could receive a discount on installing a website I was selling. An inexperienced business person might just say, "Sorry, the price is $27" and close the ticket.

An experienced business person would answer, "Installation discounts are available at 3 sites and another deeper discount at 5 sites. Would you rather own 3 or 5 cashflow sites?"

The customer purchased two more sites to get the 3 site installation discount. Voila! Tripled my sales with Customer Support.

#convert #customer #sales #support
  • Profile picture of the author KLaAz0r
    Very nice thinking, smart
    I will create high quality graphics
    for $5
    ->CLICK HERE<-
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  • Profile picture of the author paul_1
    Brilliant! This should be S.O.P. for every support ticket/email...
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  • Profile picture of the author shaynjordan
    That is a great idea! Good work!
    Are You Working In Your Passion?
    "Insanity is doing the same thing over and over again and expecting a different result." - Albert Einstein
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