Just got off the phone with GoDaddy customer service...had heard horror stories, but after being a long-time user of GoDaddy for domain registration services ONLY, had to call in.

My issue was that I had had a .fm domain auto-renew on me this morning, without my realizing 1) it was gonna happen (I got married this last weekend) and 2) an .fm auto-renew is $80!!!! So I wanted to call in and see if they would reverse the renewal and give me back my $80 from a domain I was never using.

Once I got off hold (admittedly it was closer to 10 minutes than I'd have liked), the call itself could not have gone better. Once I explained my situation the tech, Lenny, reversed the charge in something like 45 seconds. I didn't really even need to explain myself too much, he knew instantly what had happened and that he was going to refund my money. And he inquired about my upcoming renewals as well (to which I said I'd just gotten married and had been 'off the grid', but would be checking over the upcoming domains soon myself.)

All of that in 45 seconds - so today Three Cheers for GoDaddy! While I probably never would recommend GoDaddy for anything but being a registrar - but if you use them for just that, I think they are the best! Their registration process is quite easy, despite all the complaining about the upsells....their 'domain manager' interface is about as good, and complete, as such a thing could be. The large customer base insures that other folks you may deal with in domaining likely have a GoDaddy account, and the 'push' process is no big deal with them.

So again, Kudos GoDaddy! For a change, at least.