Need help contacting the FB Optin App WSO people.

22 replies
Only a few days ago I received a reply from Brian Dew from the FB Optin App crew but now the site does not seem to exist (I maybe panicking prematurely here) but I need them urgently to inquire why suddenly my WP has the current activation key as not valid.
I tested the App on one of my sites and it worked OK but I need to know what's happening.

Michael J Ming
A concerned FB Optin App user
#app #contacting #optin #people #wso
  • Profile picture of the author spainops
    Me too - same problem

    Have tried email and pm - not heard anything. They seem decent guys hope they are OK

    Si
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    • Profile picture of the author mjming81
      Yes, I know what you mean.
      The team were Todd Gross, Derrick Van Dyke & Brian Dew. Derrick and Brian helped out exceptionally well with all my queries at the original set-up and the changes that ensued later with WP.
      Mike
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  • Profile picture of the author HarrieB
    Seems to be an issue with there hosting!!!

    You can also contact them through there fb page
    Code:
     http://www.facebook.com/pages/New-FB-Optin-App/149312945136449
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  • Profile picture of the author WillR
    This is not really the right place to contact them. If you are having issues then contact them through their WSO, their Helpdesk, or private messages. The Warrior Forum is not responsible for individual WSO's so there's not much others can do for you.
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  • Profile picture of the author mjming81
    Yes this Aussie agrees, but it was a cry for help after the site disappeared that left no avenues for contact. A thank you for the FB page from indigeniuous. It was there I found a link to the original WSO and located an email address well worth chasing.
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    • Profile picture of the author WillR
      Originally Posted by mjming81 View Post

      Yes this Aussie agrees, but it was a cry for help after the site disappeared that left no avenues for contact. A thank you for the FB page from indigeniuous. It was there I found a link to the original WSO and located an email address well worth chasing.
      I feel your frustration. If it is a product by Todd Gross then I am fairly certain they would not have just abandoned people. He's quite well known around the traps. I was going to say if you've given them a reasonable amount of time to reply you could file a dispute with Paypal but you're probably no longer within the required time period.
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  • Profile picture of the author mjming81
    Thanks for your concern. The good news is that the email address I mentioned got a reply form Todd. Nothing conclusive just yet but looking more positive.
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    • Profile picture of the author spainops
      I got an optin app update last week (Current Version: 1.1.8.no.key) BUT it didn't work - emailed Todd (endless@directresponders.com) on 1402 and have heard nothing

      SI
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      • Profile picture of the author mjming81
        Good News! Got a reply and everything is AOK at optinapp.com. It turns out they had a major hosting breakdown (data center issue apparently) but that's all behind them now.
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      • Profile picture of the author mjming81
        Best service I find is Brian at the optinapp.com help desk.
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  • Profile picture of the author poweruphosting
    Glad to hear you're back in action!

    -JB
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    • Profile picture of the author spainops
      Derrick sorted me out - all links working again. Yay !

      Thanks guys

      Si
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      • Profile picture of the author henndi
        Hello,

        from yesterday now all pages are down too.

        I hope I will get in contact with the support, because for me as reseller it is a very bad situation to get no support.

        I will keep you updated.

        Best wishes.

        Dirk
        Signature

        Imaging you own a salespage which publish for every single visitor a different content, based on his personal needs...

        How much percentage your salesrate should be increase?

        Look at this game changing software

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        • Profile picture of the author spietreser
          I noticed too that they're down again! Sure hope that they will sort this out soon...
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  • Profile picture of the author henndi
    I suppose that they are gone for ever, because the pages optinapp.com (and the members area too) are "down" and show "new content".
    Signature

    Imaging you own a salespage which publish for every single visitor a different content, based on his personal needs...

    How much percentage your salesrate should be increase?

    Look at this game changing software

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  • Profile picture of the author Mickyf
    Im having the same problem the page optinapp.com doesn't exist
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  • Profile picture of the author henndi
    Today I have contact to Derrick van Dyke and he answers to my question about the missing page of optinapp:

    "Facebook's lawyers threatened to sue me. So I had to shut it down."

    I asked him to write some words into this thread, maybe he will do this..

    I hope this information helps you out?

    Best wishes.

    Dirk
    Signature

    Imaging you own a salespage which publish for every single visitor a different content, based on his personal needs...

    How much percentage your salesrate should be increase?

    Look at this game changing software

    {{ DiscussionBoard.errors[6349818].message }}
    • Profile picture of the author spietreser
      Originally Posted by henndi View Post

      "Facebook's lawyers threatened to sue me. So I had to shut it down."
      So this WSO was the worst money I've ever spent on this forum. The app was just gone when I needed it the most. Will Derrick do anything to compensate for this loss?
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      • Profile picture of the author henndi
        Originally Posted by spietreser View Post

        Will Derrick do anything to compensate for this loss?
        I do not think so.

        He gave to me the "open" source code and the information to do with it what I want.

        Best wishes.

        Dirk
        Signature

        Imaging you own a salespage which publish for every single visitor a different content, based on his personal needs...

        How much percentage your salesrate should be increase?

        Look at this game changing software

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        • Profile picture of the author John Chatman
          Hey Henndi,
          I tried to pm you regarding this post but unfortunately I don't have the rights yet since I don't post here enough.

          Can you PM me please?

          Thanks,

          John
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          • Profile picture of the author henndi
            Yes, no problem :-)
            Signature

            Imaging you own a salespage which publish for every single visitor a different content, based on his personal needs...

            How much percentage your salesrate should be increase?

            Look at this game changing software

            {{ DiscussionBoard.errors[6687549].message }}
  • Profile picture of the author IvinViljoen
    I'm with spietreser. I don't care if FB threatened to sue you. You have to compensate users for their loss. You don't just sell someone a product and then disappear. I think this is very bad. I will NEVER buy anything from that trio again. Seriously. It's been months since this problem has been there.

    I bought the multi-site license from them for all my sites and businesses. Now I sit with a dud product and I'm out almost 150 bucks.

    Not cool.
    Signature

    Band yourself, increase your traffic and rank for keywords, all resulting in an increase in your business. Do it all with commenting. Get my free videos here.

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