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I have great Paypal account reps!

by dvduval
25 replies
Despite all the rigmarole I hear around here, I have to say for me personally I have received EXCELLENT help from Paypal. They have a team the assigned just for me so that I am often talking with the same people whenever I call. And when I do call, they spend as much time as needed to answer my questions, and pick up the phone right away.

When it comes to things like disputes, they help me develop the best strategy for dealing with the current disputes, and avoiding future disputes. At one point I lost a sizable dispute due to a charge back. The rep told me he was going to review my account to see if there were any ways I could save money. He called back and let me know that there was a way I could configure the account to save hundreds each year (well more than the loss from the dispute).

Just first class service from some very positive and helpful people. Let this post counteract some of the negative.
#account #great #paypal #reps
  • Profile picture of the author prostarprofitsdotcom
    Could you please share what you do to configure your account like you stated here.
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    • Profile picture of the author dvduval
      Originally Posted by prostarprofitsdotcom View Post

      Could you please share what you do to configure your account like you stated here.
      Yes, basically I was on the cusp being at the next discount level for fees. he was able to get me placed into the next level after I went to a page and agreed to the terms.
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      It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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  • Profile picture of the author CDarklock
    Originally Posted by dvduval View Post

    Despite all the rigmarole I hear around here, I have to say for me personally I have received EXCELLENT help from Paypal.
    Same here. I love PayPal. They're easy to deal with and don't give me problems. Well, not problems that matter, anyway.
    Signature
    "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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    • Profile picture of the author Christines Dream
      No offense but isn't that what we all say until they lock you out.
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      • Profile picture of the author BIG Mike
        Banned
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        • Profile picture of the author Fernando Veloso
          Originally Posted by BIG Mike View Post

          The key is to work closely with them, within their system, policies and rules.
          Just like in every business partner we work with Problem is, people often forget Paypal is THEIR business partner.

          Good to know more people enjoy PP as much as I do.

          FV
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          People make good money selling to the rich. But the rich got rich selling to the masses.
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      • Profile picture of the author Rod Cortez
        Originally Posted by Christines Dream View Post

        No offense but isn't that what we all say until they lock you out.
        Not me. I had my account frozen a couple of times before and both times I was able to solve the issue with a simple phone call and some paperwork. Granted, the 2nd time was easier because I had an assigned PP rep by then.

        We run a lot of transactions through Paypal and view them as a partner in what we do.

        In my experience, some of the people that complain about Paypal in this forum do not tell you the whole story. When I read them I take them with a grain of salt. Especially when they quote the PayPalSucks website, because that website has only one clear agenda: to get you to click on their affiliate links for their merchant accounts.

        I'm not saying Paypal is perfect, because they are not (no organization is). But any issues I've had with Paypal have been insignificant compared to the ROI I get from them.

        RoD
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      • Profile picture of the author dvduval
        Originally Posted by Christines Dream View Post

        No offense but isn't that what we all say until they lock you out.
        I know bad things can happen, but its been over a decade for me and never been locked out once. I think when you are new to paypal there is a lot more risk if something goes wrong.
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        It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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        • Profile picture of the author Christines Dream
          Is there any advice you can give for people just starting out with paypal?
          Originally Posted by dvduval View Post

          I know bad things can happen, but its been over a decade for me and never been locked out once. I think when you are new to paypal there is a lot more risk if something goes wrong.
          I had been thinking that maybe those that get their account banned are using a personal account for selling instead of the business account. Can I ask what type of account are you using?
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          • Profile picture of the author CDarklock
            Originally Posted by Christines Dream View Post

            I had been thinking that maybe those that get their account banned are using a personal account for selling instead of the business account.
            It's usually more complex than that. The major tripwire that causes animosity in this forum (there are other tripwires in other forums) is that PayPal will shut down an account during a major launch process, while hundreds of customers are trying to buy, because they think something looks fishy but they aren't sure what.

            Then they look at the sales pages, and they don't understand what they're seeing. It doesn't make sense. They've got two thousand transactions under $20 through seventeen accounts and they all come from the same domain - which none of them use in their email address - and lead to the same sales page, which is a thread on a forum with a fake name on it.

            Honest people probably don't know it, but this is what money laundering looks like. Multiple small transactions from a web page, funneled into several accounts attached to different banks. And at a certain level, PayPal starts to be very much of the opinion that you should be using a real merchant account from a real bank, and the only reason you wouldn't be using one is that you don't want the paper trail a real bank would keep.

            There's no hard and fast rule for where that is, but consensus seems to be that $10k a month is where you start getting a lot more attention from the fraud and abuse department.
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            "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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            • Profile picture of the author WillR
              Originally Posted by CDarklock View Post

              It's usually more complex than that. The major tripwire that causes animosity in this forum (there are other tripwires in other forums) is that PayPal will shut down an account during a major launch process, while hundreds of customers are trying to buy, because they think something looks fishy but they aren't sure what.

              Then they look at the sales pages, and they don't understand what they're seeing. It doesn't make sense. They've got two thousand transactions under $20 through seventeen accounts and they all come from the same domain - which none of them use in their email address - and lead to the same sales page, which is a thread on a forum with a fake name on it.

              Honest people probably don't know it, but this is what money laundering looks like. Multiple small transactions from a web page, funneled into several accounts attached to different banks. And at a certain level, PayPal starts to be very much of the opinion that you should be using a real merchant account from a real bank, and the only reason you wouldn't be using one is that you don't want the paper trail a real bank would keep.

              There's no hard and fast rule for where that is, but consensus seems to be that $10k a month is where you start getting a lot more attention from the fraud and abuse department.
              It's a good point. By the multiple (17) accounts I take it you are referring to the affiliates who promote and get paid for those transactions for the same product from the same sales page? That totally makes sense and is why I believe Mike Lantz needs to really think about switching over to the split payment system so it doesn't look so dodgy.

              How do Paypal determine where your sales page is? The page that the Paypal button is listed on because with Warrior Plus those links are first redirected through that (Warrior Plus) domain? Are they finding it on the thank you page or the fact it is a payment coming from Warrior Plus probably tells them all they need to know?
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  • Profile picture of the author WillR
    It's nice to finally see a thread that talks about the other side of Paypal... probably the side that the majority of people actually see. It's like any game, play by the rules and you won't get sent off.
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  • Profile picture of the author rusty1027
    I just had an excellent experience with PayPal just today!

    I am getting ready to sell a membership site, but all the subscribers are tied to my PayPal account and you cannot transfer subscribers to a new account. If I posted the question here as to "how to set up a second PayPal account to funnel my subscribers to and then give to the new buyer" - I would have gotten all kinds of responses telling me "you can't do that" and "PayPal will ban you" - so instead I called PayPal and they walked me right through the process. Thanks guys!
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  • Profile picture of the author wizzard74
    What people don't tend to realise, paypal will lock your account to protect you.

    Not because they want to be arsey. To comply with money laundering regulations in the UK, when you reach a certain limit, they will limit your account until they get some form of ID off you.
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    You don't want to click here --> Richard Arblaster

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      • Profile picture of the author Daniel Evans
        Everyone loves the friendly chimp until it bites them on the ass.
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  • Profile picture of the author Beverley Boorer
    My Paypal account was only frozen once for a week or two but it was mainly to do with my client, who had not verified his account with them. By paitnetly telling them the the clients was trustworthy and I had never had a problem and that I depended on my Paypal account for my freelance writing work, it was soon unlocked. And soon after I received a questionaire to fill out about how I though Paypal service was, lol
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  • Profile picture of the author Beverley Boorer
    PS and if I can ever write a post with no typos, i'll die of shock... (grin)
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  • Profile picture of the author KabanaSoft
    Thanks for the heads up on available discounts in PayPal if you have enough volume, i wasn't currently aware that they had any discounts.

    If anyone else is interested, the volume discounts are as follows:

    MONTHLY SALES - FEE

    $0 to $3,000 - Fee: 2.9% + $0.30
    $3,000+ to $10,000 - Fee: 2.5% + $0.30
    $10,000+ - Fee: 2.2% + $0.30

    Here is the page with more info on these discounts and a link to signup (click the View All Discounts & Fees link in first box to see this info):

    https://cms.paypal.com/us/cgi-bin/?c.../merchant_fees
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  • Profile picture of the author MarketingChad
    A refreshing change of pace! Unfortunately it's in our nature to complain about the bad and not mention enough of the good! Thanks for sharing your good experience....now I need to find out how I can get an Account Rep!
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    • Profile picture of the author ronr
      Paypal is like a big friendly dog that never bothers anyone but then out of no where it bites because it feels threatened.

      I've never had a problem with PP either but I don't think everyone who has must have done something wrong.

      It reminds me of when people started getting banned from Adwords and those who didn't thought they must be doing something wrong but time showed that they banned huge amounts of people because for things that had always been ok.

      I don't think Paypal is a big monster either but they need to protect themselves. They have to since it's so easy to get an account. You don't even need a credit check. If you have certain activity in your account that trips something in their complex algorithm you may get frozen, banned, etc. Hopefully you can get it worked out.

      It's never a good idea to put all your eggs in the Paypal basket or any basket. It's good insurance to have a real merchant account or two along with a Paypal account, especially since merchant accounts today are
      more friendly towards internet marketers than they used to be.

      Ron
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  • Profile picture of the author DianaHeuser
    I have found PayPal to be incredibly helpful and supportive, even as a relatively small user. I emailed them to let them know that I was launching a new product and was expecting some increased activity on my account.

    They responded promptly and informed me that they had noted it on my account and would keep an eye on it.

    I was really impressed.

    Di
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    • Profile picture of the author dvduval
      Originally Posted by DianaHeuser View Post

      I have found PayPal to be incredibly helpful and supportive, even as a relatively small user. I emailed them to let them know that I was launching a new product and was expecting some increased activity on my account.

      They responded promptly and informed me that they had noted it on my account and would keep an eye on it.

      I was really impressed.

      Di
      I think where you went right is you tried to understand how paypal works and had a desire to communicate and build a relationship.
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      It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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  • Profile picture of the author davejug1
    I agree you really need a strong relationship with your payment processor of choice, Paypal or otherwise.

    My own dispute with Paypal was that there were chargebacks (the wrong target market, my fault) due to fraudulent activity on the buyers part, so they told Paypal that the transaction was unauthorized (fraud). I contacted them to offer the evidence in my case to pass on to the relevant authorities (all fraud cases for financial institutions in the UK have to be passed first to the police, and then sometimes on to SOCA) but they didn't want to see it.

    This led me to deduce they don't actually report fraud, or do so arbitrarily and according to the Office of Fair Trading, they are illegally trading in the UK if they are not doing this.

    My case is still with them two years later.

    I don't go shouting my mouth off about them, I'm a big believer in fact over feeling and this is the reason I don't use them any more.

    If they are acting in anyone's interest, they are acting in their own. I offered the evidence so they could pass it onto the party who was defrauded so they could pass it on to the police and they refused.
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    • Profile picture of the author dvduval
      Originally Posted by davejug1 View Post

      My own dispute with Paypal was that there were chargebacks (the wrong target market, my fault) due to fraudulent activity on the buyers part...
      I have spent a good deal of time in the past discussing cases that involved fraud with my reps and we have reduced the number of such cases dramatically, and I somewhat credit the reps in the information they provided. For example, we have built in mechanisms now on our shopping cart where if certain patterns are present in the purchase, there is a delay in them receiving the digital download.

      Another reason (not a credit to paypal) we have have less fraud is we have increased the number of repeat buyers of our products significantly meaning a higher percentage of purchases are from people who are not questionable.
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      It is okay to contact me! I have been developing software since 1999, creating many popular products like phpLD.
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      • Profile picture of the author BloggingPro
        Originally Posted by dvduval View Post

        I have spent a good deal of time in the past discussing cases that involved fraud with my reps and we have reduced the number of such cases dramatically, and I somewhat credit the reps in the information they provided. For example, we have built in mechanisms now on our shopping cart where if certain patterns are present in the purchase, there is a delay in them receiving the digital download.
        Without a doubt this might be one of the most badass things I've ever read about on this forum. I would absolutely LOVE to hear more about the kinds of things you looked for to build such mechanisms to do this kind of thing.

        Waiting patiently! lol
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        You're going to fail. If you're afraid of failure then you do not belong in the Internet Marketing Business. Period.
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  • Profile picture of the author JD Ways
    There's a reason Paypal is number one for payment processing! The must work and work good! Just make sure you work with your account rep and you'll be fine!!
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