HostGator Suspended My Account.

80 replies
I just paid for a hatchling hosting account.
They ask for identification proof, I send them my driver's licence.
They say that they cant verify my account and want me to pay them $25 through Western Union (non-refundable).

IS THIS SOME KIND OF A SCAM???
#account #hostgator #suspended
  • Profile picture of the author Robert Michael
    Uh... what?

    Not once have I heard of a hosting company accepting western union.

    PLUS - That wouldnt verify your identity anyway.. so whats this supposed to accomplish?

    Make sure you're on the ACTUAL hostgator website, and not a clone like h0stgator or something..

    I'll check back on this thread & see what some other people say, cuz now I'm curious.. lol
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    • Profile picture of the author Cataclysm1987
      Originally Posted by Whos That Guru View Post

      Uh... what?

      Not once have I heard of a hosting company accepting western union.

      PLUS - That wouldnt verify your identity anyway.. so whats this supposed to accomplish?

      Make sure you're on the ACTUAL hostgator website, and not a clone like h0stgator or something..

      I'll check back on this thread & see what some other people say, cuz now I'm curious.. lol
      H0stgator...LOL
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  • Profile picture of the author WilliamBlah
    Whenever you are in doubt, rather than reply to an email, or answering a phone call you should start a NEW dialogue with the customer services of the company you are dealing with.

    Either call the helpline or send a message to customer support.

    This way you won't ever be scammed!

    Regards
    Will
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  • Profile picture of the author dave147
    That doesn't sound right! WESTERN UNION
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    • Profile picture of the author Mark Bradley
      It certainly sounds like a scam,don't send them any money,and get your driver's license back,or you may be exposed to I.D. theft.

      If you want a genuine Hostgator account then type it into your browser
      and check out the first few results.
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      • Profile picture of the author Darren Kilgariff
        Originally Posted by Mark Bradley View Post

        It certainly sounds like a scam,don't send them any money,and get your driver's license back,or you may be exposed to I.D. theft.

        If you want a genuine Hostgator account then type it into your browser
        and check out the first few results.
        I agree with this!Why not go to hostgator.com and click on live chat ,then post what you have on here.I am sure they will confirm this as a scam
        Darren
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      • Profile picture of the author Akin Alabi
        Where do you live SaurabhDatta?

        Those of us that live in some countries face these kinds of things all the time.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by Mark Bradley View Post

        It certainly sounds like a scam,don't send them any money
        I may be mistaken, but to me, it appears entirely genuine.

        Brent Oxley is certainly the CEO of Hostgator, and that's their address, anyway. Not easy to see how anyone else could intercept a WU payment sent to the correct name/address details, is it?

        Why does everyone think this must be a "scam" ...

        Was there some original difficulty processing your credit-card, Saurabh? Might they just be trying to do you a favour because other means of payment were unavailable, for some reason?
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  • Profile picture of the author SaurabhDatta
    From: tickets (at) hostgator.com

    Hello Saurabh,

    We will be unable to activate your hosting account at this time using the documents you provided. We apologize for any inconvenience this has caused. If you would like to activate your account, we will require payment for the initial invoice via Western Union. A minimum payment of $25 will be required for the first payment. Once you have successfully paid in this way, you will be able to pay using a credit card or Paypal in the future. If you choose to continue to pay via Western Union we will require a minimum payment of $25. If you choose to continue to pay with Western Union after the initial invoice, we will require a minimum payment of $100.

    *We will grant a $25 service credit to your hosting account after we receive the initial Western Union or bank wire payment for the inconvenience.

    Western Union:
    Western Union has very particular processes and procedures that make it difficult for us to accept payment with Western Union.

    Please DO NOT put a test question or any additional information or we will not take the Western Union payment and will not be able to allow you to pay us using Western Union in the future.

    You can pay using Western Union by sending payments to:

    Brent Oxley
    11251 NW Freeway
    Houston, TX 77092

    After payment has been made reply back to this with:

    What is the Money transfer control number? (MTCN)
    What is the EXACT dollar amount sent? (do not sent less than $25 or we will not be able to take it)
    What did you enter into the Western Union form in the first name field?
    What did you enter into the Western Union form in the last name field?
    What is your telephone number?
    What city is the money sent from?
    What state is the money sent from?
    What Country is the money sent from?

    Make sure you respond back with all of the above information. If you forget one thing, we will not apply payment to your account and will not allow you to pay HostGator using Western Union in the future.

    Please include your domain name with us in the email. Western Union is one of the worst companies we have ever had the displeasure of of dealing with. They make it very hard for honest companies to collect payments sent to them.

    It usually takes us over an hour in line to collect a single payment, and often even after waiting an hour, they tell us we can't collect the payment because of a misspelling in a name or the dollar amount being a few pennies off from what the customer provides.

    Please keep in mind it may take a few days for the payment to clear, and we'll apply the payment as soon as possible.

    We're sorry for any inconvenience, but this is needed to to protect ourselves as well as our customers. Please keep in mind that Western Union and bank wire payments are non-refundable and if they need to be refunded, the payment would be applied as credit to the hosting account.

    Thanks for your cooperation! We look forward to working with you after we can get your account activated.

    Cordially,
    Stephanie C
    Sr. Pending Agent
    HostGator.com LLC
    HostGator.com Support Portal
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    • Profile picture of the author joekoffi
      This is scam.Contact hostgator directly

      Originally Posted by SaurabhDatta View Post

      From: tickets (at) hostgator.com

      Hello Saurabh,

      We will be unable to activate your hosting account at this time using the documents you provided. We apologize for any inconvenience this has caused. If you would like to activate your account, we will require payment for the initial invoice via Western Union. A minimum payment of $25 will be required for the first payment. Once you have successfully paid in this way, you will be able to pay using a credit card or Paypal in the future. If you choose to continue to pay via Western Union we will require a minimum payment of $25. If you choose to continue to pay with Western Union after the initial invoice, we will require a minimum payment of $100.

      *We will grant a $25 service credit to your hosting account after we receive the initial Western Union or bank wire payment for the inconvenience.

      Western Union:
      Western Union has very particular processes and procedures that make it difficult for us to accept payment with Western Union.

      Please DO NOT put a test question or any additional information or we will not take the Western Union payment and will not be able to allow you to pay us using Western Union in the future.

      You can pay using Western Union by sending payments to:

      Brent Oxley
      11251 NW Freeway
      Houston, TX 77092

      After payment has been made reply back to this with:

      What is the Money transfer control number? (MTCN)
      What is the EXACT dollar amount sent? (do not sent less than $25 or we will not be able to take it)
      What did you enter into the Western Union form in the first name field?
      What did you enter into the Western Union form in the last name field?
      What is your telephone number?
      What city is the money sent from?
      What state is the money sent from?
      What Country is the money sent from?

      Make sure you respond back with all of the above information. If you forget one thing, we will not apply payment to your account and will not allow you to pay HostGator using Western Union in the future.

      Please include your domain name with us in the email. Western Union is one of the worst companies we have ever had the displeasure of of dealing with. They make it very hard for honest companies to collect payments sent to them.

      It usually takes us over an hour in line to collect a single payment, and often even after waiting an hour, they tell us we can't collect the payment because of a misspelling in a name or the dollar amount being a few pennies off from what the customer provides.

      Please keep in mind it may take a few days for the payment to clear, and we'll apply the payment as soon as possible.

      We're sorry for any inconvenience, but this is needed to to protect ourselves as well as our customers. Please keep in mind that Western Union and bank wire payments are non-refundable and if they need to be refunded, the payment would be applied as credit to the hosting account.

      Thanks for your cooperation! We look forward to working with you after we can get your account activated.

      Cordially,
      Stephanie C
      Sr. Pending Agent
      HostGator.com LLC
      HostGator.com Support Portal
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  • Profile picture of the author Maraun
    That sounds very fishy. Are you sure this is from Hostgator? Go to another computer, open the hostgator website and call the support hotline number you can see there and ask about it.
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  • Profile picture of the author Raydal
    According to this site the payee information seems
    to be correct although I've never heard of paying
    for hosting by Western Union.

    HostGator.com - Web Hosting Services, Reseller Hosting, VPS Hosting, and Dedicated Servers by HostGator

    -Ray Edwards
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  • Profile picture of the author Bruce NewMedia
    Have you even visited Hostgator's actual site and contacted them directly?
    Agree with others, it sounds fishy and I wouldn't send them Western Union.
    _____
    Bruce
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  • Profile picture of the author JaySG
    this sounds like is not coming from hostgator, use live chat whenever possible to solve any issues with them or get skype and call their 1-800 free line.
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  • Profile picture of the author SaurabhDatta
    I think its legit and they are running a legit scam coz' Brent Oxley is the owner of Hostgator. I seriously can't understand what to do now. If I had to pay $25, I'd rather go with someone like Site5.
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  • Profile picture of the author Robert Michael
    You can pay using Western Union by sending payments to:

    Brent Oxley
    11251 NW Freeway
    Houston, TX 77092
    NOPE

    Dont do it. If it WERE legit, it wouldnt say Brent Oxley. It would say something like "HostGator.com, LLC"

    I googled it, and Brent Oxley IS the founder of Hostgator..

    But someone could have just got a fake ID with that name and address.

    I wouldn't trust this.

    Pick up the phone & call hostgator. Heres a link to the contact page:

    HostGator.com - Contacting Us

    As you can see on there, the name & address is the same as what this person is telling you, BUT like I said, someone could have easily made a fake ID with that name & address.
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  • Profile picture of the author JasonB
    They don't sign (signature) there tickets that way. You have to be at a completely different website other than hostgator.com...

    I would cancel whatever you are doing and go to hostgator.com and start all over.

    I have never ever heard of a Hosting Company ask for payment by western union, let alone Hostgator. There's always a first time, but this can't be true.

    All the tickets that I have with them replying to my questions always have an email address, toll free number and a local number within their signatures.

    None of them say "Hostgator.com Support Portal" either, nor do they say "Cordially".

    This may only be the case for me, but there is something completely wrong with what your experiencing right now.

    Double check yourself before you move on.

    You can use their Live Chat option too.
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  • Profile picture of the author Garish Wasil
    Its probably a scam. Just contact hostgator through live chat here https://chatlite.hostgator.com/chatl....php?region=us (Ahh, I love their quick support ovr live chat)

    Ask them about this issue and they will surely solve it out.
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    • Profile picture of the author Monika Morley
      Originally Posted by garish View Post

      Its probably a scam. Just contact hostgator through live chat here https://chatlite.hostgator.com/chatl....php?region=us (Ahh, I love their quick support ovr live chat)

      Ask them about this issue and they will surely solve it out.
      I agree, live chat is the best way to check if your'e at the right Hostgator. Never heard of Hostgator asking for payment upfront or any id. Paying through Paypal with a verified account is commonly accepted...don't see the point of repetition there. Definitely would not send any payment before talking to a real person there.

      Good Luck...Monika
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  • Profile picture of the author SaurabhDatta
    Ok, there are some problems I think that may have caused a red-flag.
    Number One, I was using a proxy for browsing, so while I am from India, my 2Checkout Invoice showed US.

    Number Two: On verification, they asked for identity proof and a scanned copy of my credit card. I don't have a credit card and I use Virtual credit cards which our bank offers to all people with saving accounts. I told them that.

    I am in Live Chat Queue and there are currently 72 people before me. waiting.
    Any suggestions on how to handle this situation?
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by SaurabhDatta View Post

      I am in Live Chat Queue and there are currently 72 people before me. waiting.
      Any suggestions on how to handle this situation?
      They have a huge number of support staff, during US business hours. It may not be nearly such a long wait as you expect.

      I suggest you try to handle it calmly, Saurabh ... and try to ignore all the people posting above who think it's a "scam" and not even genuinely from Hostgator.

      We can't tell what's caused this, if your Google Checkout payment was fully processed and received by them - it does seem rather unusual. You need to talk to Hostgator about it. Good luck in resolving it with them, anyway.
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  • Profile picture of the author Randall Magwood
    There's always Yahoo Sitebuilder. They go out of their way to help you succeed with your website.
    Signature

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  • Profile picture of the author Robert Michael
    I am in Live Chat Queue and there are currently 72 people before me. waiting.
    Any suggestions on how to handle this situation?
    Yeah - go grab a snack, grab a drink, and wait for those 72 people to finish.
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  • Profile picture of the author SaurabhDatta
    Well, it can't be a scam coz' I can't login to my CPanel anymore that they have created for my hosting account.
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  • Profile picture of the author SaurabhDatta
    In case anyone's getting confused over here.
    I paid for the hatchling thingy. I got a Cpanel Hosting within an hour or so. I paid with 2Checkout. After a few hours I got the verfication mail. I sent them driver's licence scan. Now they ask me to pay $25 more via Western Union.
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  • Profile picture of the author SaurabhDatta
    In case anyone's getting confused over here.
    I paid for the hatchling thingy. I got a Cpanel Hosting within an hour or so. I paid with 2Checkout. After a few hours I got the verfication mail. I sent them driver's licence scan. Now they ask me to pay $25 more via Western Union.
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  • Profile picture of the author Robert Michael
    Well, it can't be a scam coz' I can't login to my CPanel anymore that they have created for my hosting account.
    Weird, but not impossible to pull off.

    Picture this:

    A scammer creates a fake ID with the HG founder's name & address.

    Then, he searches the web. When he sees a site with Hostgator's "this page has been suspended" template, he does a whois search and gets your email.

    Then he sends out this message.

    Now, I could be over-thinking this way too much.. I admit that.

    But I've never heard of a hosting company accepting Western Union, or even asking you to make a 1-time payment this way.
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  • Profile picture of the author wizzard74
    Okay let's cut straight to it, what link did you go to, to buy your hostgator account?
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    You don't want to click here --> Richard Arblaster

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    • Oh, good grief.

      Doesn't anyone use a search engine any more?

      How can I pay with Western Union? « HostGator.com Support Portal

      http://forums.hostgator.com/do-you-a...ion-t6024.html

      What forms of payment do you accept? « HostGator.com Support Portal

      I suspect they ask you to send the WU payment to Brent Oxley because WU is meant for person-to-person payments. If what they say about the difficulty of dealing with WU is true, that would make sense.

      fLufF
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    • Profile picture of the author FredJones
      Saurabh, this is a scam. These are the scams that run day in and day out on the Internet.

      You want proof? Its trivial.

      No company in the world you explicitly ask you not to ask questions and pay (that's what they say - they won't accept thep ayment even on Western Union, ever, if you ask questions). That's exactly a scammer is afraid of - the momet you ask questions they are done for. So they are saying "shut up and pay", in different words.

      This is such a clear scam that I would not worry about asking Hostgator about this in the event that I had received this message.

      But to be safe, feel free simply chat online to their support - the billing support to be precise.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by FredJones View Post

        This is such a clear scam that I would not worry about asking Hostgator about this in the event that I had received this message.
        Fred, if you're so confident about that, why do you think the "scammer" has supplied the real, correct name and address of Hostgator's CEO for the payee details?! :confused: :rolleyes:
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      • Profile picture of the author wizzard74
        Originally Posted by FredJones View Post

        Saurabh, this is a scam. These are the scams that run day in and day out on the Internet.

        You want proof? Its trivial.

        No company in the world you explicitly ask you not to ask questions and pay (that's what they say - they won't accept thep ayment even on Western Union, ever, if you ask questions). That's exactly a scammer is afraid of - the momet you ask questions they are done for. So they are saying "shut up and pay", in different words.

        This is such a clear scam that I would not worry about asking Hostgator about this in the event that I had received this message.

        But to be safe, feel free simply chat online to their support - the billing support to be precise.

        Not a scam, it's even listed on their site check the link posted by fluff.
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        You don't want to click here --> Richard Arblaster

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  • Profile picture of the author Robert Michael
    Originally Posted by fluffythewondercat View Post

    Oh, good grief.

    Doesn't anyone use a search engine any more?

    How can I pay with Western Union? « HostGator.com Support Portal

    http://forums.hostgator.com/do-you-a...ion-t6024.html

    What forms of payment do you accept? « HostGator.com Support Portal

    I suspect they ask you to send the WU payment to Brent Oxley because WU is meant for person-to-person payments. If what they say about the difficulty of dealing with WU is true, that would make sense.

    fLufF
    --
    Oh..

    I just checked to see who that Brent Oxley guy was, I didnt think to check if HG allows western union..

    LOL oops.

    OP, go ahead & make the payment.
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  • Profile picture of the author SaurabhDatta
    (10:01:22pm)System:Customer has entered chat and is waiting for an agent.
    (10:25:08pm)Jordan W.:Welcome to HostGator Live Chat! My name is Jordan.
    (10:25:10pm)Jordan W.:How may I help you?
    (10:26:10pm)Saurabh:Hi, I bought a hatchling yesterday and i GOT SOME problems in verfication. Can you help me out? Am email asked me to pay 25 bucks via western union, is it LEGIT?
    (10:27:17pm)Jordan W.:Yes it is and you need to pay/verify before your account will be activated.
    (10:27:34pm)Jordan W.:The ticket ID for that is HAR-17494367
    (10:28:02pm)Saurabh:why do i need to pay 25 bucks for a hatchling plan?
    (10:28:32pm)Jordan W.:Because you have not paid yet.
    (10:28:33pm)Saurabh:i expected a cost-effective solution here at hostgator, thats why i came back
    (10:29:03pm)Jordan W.:*We will grant a $25 service credit to your hosting account after we receive the initial Western Union or bank wire payment for the inconvenience.
    (10:29:19pm)Jordan W.:You can read all about this in the ticket and you can also reply back with more questions for the admins to answer for you.
    (10:29:38pm)Saurabh:they haven''t answered any of my questions yet
    (10:30:04pm)Saurabh:c'mon 25 bucks is like 1400 rupees here in INDIA, isn't there any other way?
    (10:30:19pm)Jordan W.:You haven't replied back to that ticket, yet.
    (10:30:37pm)Saurabh:i mailed to verify at hostgator.com
    (10:30:39pm)Jordan W.:I am sorry, but since your ID was not accepted those are the terms they are working with for you to activate your account.
    (10:30:53pm)Saurabh:and to tickets at hostgator.com
    (10:31:01pm)Jordan W.:You need to reply back to that ticket, not verify at hostgator.com - it will take less time if you reply to the actual ticket directly.
    (10:31:10pm)Saurabh:HAR-17494367
    (10:31:12pm)Saurabh:replied
    (10:31:15pm)Jordan W.:Unfortunately, I cannot do anything about verifications in chat so you will need to reply to the ticket.
    (10:31:22pm)Jordan W.:Ok, great.
    (10:32:04pm)Saurabh:did the location set off any red flags? i use proxies for anonymous browsing BTW.
    (10:33:44pm)Saurabh:anyone there?
    (10:34:23pm)Saurabh:helloooo??


    WAITING FOR THE REP TO REPLY.
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    • Profile picture of the author FredJones
      Originally Posted by Alexa Smith View Post

      Fred, if you're so confident about that, why do you think the "scammer" has supplied the real, correct name and address of Hostgator's CEO for the payee details?! :confused: :rolleyes:
      Originally Posted by SaurabhDatta View Post

      (10:01:22pm)System:Customer has entered chat and is waiting for an agent.
      (10:25:08pm)Jordan W.:Welcome to HostGator Live Chat! My name is Jordan.
      (10:25:10pm)Jordan W.:How may I help you?
      (10:26:10pm)Saurabh:Hi, I bought a hatchling yesterday and i GOT SOME problems in verfication. Can you help me out? Am email asked me to pay 25 bucks via western union, is it LEGIT?
      (10:27:17pm)Jordan W.:Yes it is and you need to pay/verify before your account will be activated.
      (10:27:34pm)Jordan W.:The ticket ID for that is HAR-17494367
      (10:28:02pm)Saurabh:why do i need to pay 25 bucks for a hatchling plan?
      (10:28:32pm)Jordan W.:Because you have not paid yet.
      (10:28:33pm)Saurabh:i expected a cost-effective solution here at hostgator, thats why i came back
      (10:29:03pm)Jordan W.:*We will grant a $25 service credit to your hosting account after we receive the initial Western Union or bank wire payment for the inconvenience.
      (10:29:19pm)Jordan W.:You can read all about this in the ticket and you can also reply back with more questions for the admins to answer for you.
      (10:29:38pm)Saurabh:they haven''t answered any of my questions yet
      (10:30:04pm)Saurabh:c'mon 25 bucks is like 1400 rupees here in INDIA, isn't there any other way?
      (10:30:19pm)Jordan W.:You haven't replied back to that ticket, yet.
      (10:30:37pm)Saurabh:i mailed to verify at hostgator.com
      (10:30:39pm)Jordan W.:I am sorry, but since your ID was not accepted those are the terms they are working with for you to activate your account.
      (10:30:53pm)Saurabh:and to tickets at hostgator.com
      (10:31:01pm)Jordan W.:You need to reply back to that ticket, not verify at hostgator.com - it will take less time if you reply to the actual ticket directly.
      (10:31:10pm)Saurabh:HAR-17494367
      (10:31:12pm)Saurabh:replied
      (10:31:15pm)Jordan W.:Unfortunately, I cannot do anything about verifications in chat so you will need to reply to the ticket.
      (10:31:22pm)Jordan W.:Ok, great.
      (10:32:04pm)Saurabh:did the location set off any red flags? i use proxies for anonymous browsing BTW.
      (10:33:44pm)Saurabh:anyone there?
      (10:34:23pm)Saurabh:helloooo??


      WAITING FOR THE REP TO REPLY.

      Looks like I was dead wrong.

      But I just said what I felt like about the situation and given the scam mails that I receive literally every day in dozens, and still feel the same. If a company says "shut up and pay" then that's exactly what a scammer would sound like.

      But often enough, this is what a scam message reads like - "don't contradict". And in spite of looking at the conversation the OP pasted here, I feel surprised, very surprised indeed. I hadn't ever seen Hostgator react in this way. Something still doesn't sound right to me.

      If that's the way then that's the way. But if this becomes a standard, I am not sure that Hostgator will remain where it is today.
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      • Profile picture of the author SaurabhDatta
        Originally Posted by FredJones View Post

        Looks like I was dead wrong.

        But I just said what I felt like about the situation and given the scam mails that I receive literally every day in dozens, and still feel the same. If a company says "shut up and pay" then that's exactly what a scammer would sound like.

        But often enough, this is what a scam message reads like - "don't contradict". And in spite of looking at the conversation the OP pasted here, I feel surprised, very surprised indeed. I hadn't ever seen Hostgator react in this way. Something still doesn't sound right to me.

        If that's the way then that's the way. But if this becomes a standard, I am not sure that Hostgator will remain where it is today.
        FredJones, the writing in your LOGO is in Bengali. Are you aware of that fact? Where did that logo come from? Any details?
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        • Profile picture of the author FredJones
          Off-topic. But yes, this is meant to be in Bengali. And I am very much aware of the fact. The logo was designed by a designer who was explicitly asked to do that by me and my partner Sudeshna. We are Bengalis from India so...

          Originally Posted by SaurabhDatta View Post

          FredJones, the writing in your LOGO is in Bengali. Are you aware of that fact? Where did that logo come from? Any details?
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  • Profile picture of the author SaurabhDatta
    I'd rather pay Site5 my 25 bucks than go with HostGator.
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  • Profile picture of the author Michael D Forbes
    Interesting scenario. On the face of it, it did smell funny. Good lesson to not jump to conclusions without full information.
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    • Profile picture of the author Mark Bradley
      "Why does everyone think this must be a "scam" ..."

      Because nine times out of ten it is a scam.I'm sure that there are people here that have been burned before with similar emails, and can't hide their cynicism (myself included).

      As the OP has shed further light on the situation it appears as though it may well be genuine,but going by his first post it certainly sounded very shady.

      Anyways, you sound like a "glass half full" kinda girl Alexa,kudos to you.
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  • Profile picture of the author aaallday2010
    I say send them $500 through Western Union. If they accept it then you know it's a scam because they clearly stated in the email that they would not accept any payment other than $25.

    This way you'll know for sure.
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    • Profile picture of the author wizzard74
      Originally Posted by aaallday2010 View Post

      I say send them $500 through Western Union. If they accept it then you know it's a scam because they clearly stated in the email that they would not accept any payment other than $25.

      This way you'll know for sure.
      Read carefully not less than $25.
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      • Profile picture of the author aaallday2010
        Originally Posted by wizzard74 View Post

        Read carefully not less than $25.
        Aha, just read that.

        I say send the $500 anyway and if they don't refund the $475, THEN you know it's a scam.

        Yeah, that's what I would do.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by aaallday2010 View Post

      they clearly stated in the email that they would not accept any payment other than $25.
      They just didn't.

      I know it's gone out of fashion for people actually to read posts and think about them before replying to them, but this entire thread really does take that issue down to a whole new level ...
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      • Profile picture of the author Kay King
        Hostgator thought YOU were the scammer. You didn't give full details of the transaction in your first post. Not unusual - people often give only one side of the story when they complain. Lead to conclusions and advice by others based on partial info. As Alexa pointed out - it goes down from there.

        Indian address, 2CO with a U.S. address, no credit card - makes you a bad business risk for HG (based on what info they have from you). They are trying to verify your identity and your location.

        HG sees one person with two countries and no credit - and probably you joined under one of the special deal first month plans. Right? For all they know you joined cheap to run a quick scam and disappear. Not saying you would do that - but it's understandable they would question this.

        It's business - deal with it and follow HG's instructions or choose a different host company.
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        • Profile picture of the author SaurabhDatta
          Originally Posted by Kay King View Post

          Hostgator thought YOU were the scammer. You didn't give full details of the transaction in your first post. Not unusual - people often give only one side of the story when they complain. Lead to conclusions and advice by others based on partial info. As Alexa pointed out - it goes down from there.

          Indian address, 2CO with a U.S. address, no credit card - makes you a bad business risk for HG (based on what info they have from you). They are trying to verify your identity and your location.

          HG sees one person with two countries and no credit - and probably you joined under one of the special deal first month plans. Right? For all they know you joined cheap to run a quick scam and disappear. Not saying you would do that - but it's understandable they would question this.

          It's business - deal with it and follow HG's instructions or choose a different host company.
          I can provide my passport scan. That can't be fake, can it? If you think I may photoshop the passport, I can click a pic of me with my passport in hand. Any other proof required???

          And YES, credit cards in INDIA are NOT THAT COMMON.
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          • Profile picture of the author StunningWarrior
            Originally Posted by SaurabhDatta View Post

            I can provide my passport scan. That can't be fake, can it? If you think I may photoshop the passport, I can click a pic of me with my passport in hand. Any other proof required???
            Well if it had turned out to be a scammer and you sent a scan of your passport, the scammer could then pose as you and send that same scan to somebody else. It happens a lot in accommodation adverts where "landlords" ask potential tenants to send a scan of the passport as proof of ID. So passport scans can be fake in the sense that they are genuine scans but not the correct scans.
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  • Profile picture of the author David Keith
    I will get Brent, the owner of hostgator to come gives us a real answer on this.
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  • Profile picture of the author seobro
    I am a reseller for host gator and never been asked for western union. Also, they used to be in Florida, but are in Texas now. Hence that gator name. This new request all seems so very fishy to me. I would not send the $25 dollars if I were you. Perhaps hackers got a hold of your personal information in some way. It pays to very careful these days - yes pays.
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  • Profile picture of the author TestiVar
    Count this as a blessing.

    Do you know of any successful dot coms that host through Host Gator?

    Neither do I. Successful dot coms usually self host. Those who use a hosting company at all use Hosting.com, RackSpace.com or SoftLayers.com (no affiliation with any of them).

    Get a real hosting account if you want to build a real business.
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    • Profile picture of the author SaurabhDatta
      Originally Posted by TestiVar View Post

      Count this as a blessing.

      Do you know of any successful dot coms that host through Host Gator?

      Neither do I. Successful dot coms usually self host. Those who use a hosting company at all use Hosting.com, RackSpace.com or SoftLayers.com (no affiliation with any of them).

      Get a real hosting account if you want to build a real business.
      Well, its for a client's website and he ain't looking to building an online business. He is a wholesale stationary supplier.
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    • Profile picture of the author DWolfe
      Originally Posted by TestiVar View Post


      Do you know of any successful dot coms that host through Host Gator?

      .
      Huh.... he is talking about hosting not purchasing of a dotcom. from a Domain company.


      While on the Subject The Hatchling program is less than $4.00 why the $25.00 fee ? Do they charge people over seas more than the US
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      • Profile picture of the author Karen Blundell
        oh my oh my, for all of you people screaming "scam" :

        don't you people realize that many online companies are very careful when dealing with customers from certain countries?

        I'm sorry to have to say this publicly, but it's because most of the online scams originate from those countries. Nothing at all fishy about that. That is reality. And a company like Hostgator is smart to take precautions.

        The OP somehow triggered a red flag. That was why he was asked to submit an alternative form of payment, ie. Western Union.

        To the OP, if you don't like it, don't use Hostgator. Find another web host to deal with. There are thousands of them to choose from. Surely you can find one who isn't quite as strict.

        I wish you the best of luck with solving your dilemma.

        oops, Kay and I must have been posting around the same time...lol
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  • Profile picture of the author David Keith
    i can easily see how this could be either one. with western union, once you send the money you can't get it back. so as a vendor there is little to no chance of you not getting to keep the money you are owed if you accept the payment via western union. Unlike with credit cards that have charge backs and such.

    On the other hand, we have all heard of plenty of western union scams, and in truth most of us don't have the complete full story to go on. like email headers and such. that sort of info could verify this one way or the other, but we don't have that.

    so basically folks are just guessing. I let Brent know about this thread, and I am 100% sure he will stop by in the next couple hours to clarify all this.

    I am sure he is very interested in knowing about this situation either way. If that is one way they do business, then it would be good for some of us senior guys to know about that so we can help let others know. And if it is a scam using his company, then I am sure he needs to begin to take actions to help protect his brand and such.

    lets see what the owner of HostGator has to say about this since he can easily access all the facts and stop all the guessing games.
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    • Profile picture of the author jimmylarge
      Cant you just Call them?
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      • Profile picture of the author Harvey Segal
        Originally Posted by David Keith View Post

        I will get Brent, the owner of hostgator to come gives us a real answer on this.
        How will we know it's the real Brent ?
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        • Profile picture of the author David Keith
          Originally Posted by Harvey Segal View Post

          How will we know it's the real Brent ?
          I know the real Brent. I live in Houston where HG is based. I suppose anything is possible. But I let him know via a personal method that only he answers back to me. We have communicated before. He always let's me know using this other method that he appreciates the heads up and such. So it will be damn hard for a scammer to get all this stuff right to trick me into thinking the real brent responds.
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    • Profile picture of the author SaurabhDatta
      Originally Posted by David Keith View Post

      i can easily see how this could be either one. with western union, once you send the money you can't get it back. so as a vendor there is little to now chance of you not getting to keep the money you are owed if you accept the payment via western union. Unlike with credit cards that have charge backs and such.

      On the other hand, we have all heard of plenty of western union scams, and in truth most of us don't have the complete full story to go on. like email headers and such. that sort of info could verify this one way or the other, but we don't have that.

      so basically folks are just guessing. I let Brent know about this thread, and I am 100% sure he will stop by in the next couple hours to clarify all this.

      I am sure he is very interested in knowing about this situation either way. If that is one way they do business, then it would be good for some of us senior guys to know about that so we can help let others know. And if it is a scam using his company, then I am sure he needs to begin to take actions to help protect his brand and such.

      lets see what the owner of HostGator has to say about this since he can easily access all the facts and stop all the guessing games.
      Thanks a lot man. Appreciate you went that extra mile to have notified him of such an issue. BTW I couldn't imagine the CEO going in to Western Union with his ID to cash in 25 bucks.
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  • Profile picture of the author SaurabhDatta
    FredJones, that doesn't sound like a bengali name (sorry can't PM thus writing here). Now I am bengali, and haven't heard of such a name in our community. GAWD, I can't imagine people saying "Ini hochhe Fred Jones, provasi banagli." Lol...ha.
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    • Profile picture of the author FredJones
      Hey come on, that reads weird... Looks like you wanted to PM but cannot because of your post count, so if you really want to communicate to me feel free to write to me at fred AT gegetech dot com - not sure that my name is the right topic to discuss on this thread so prefer doing it offline if at all.


      Originally Posted by SaurabhDatta View Post

      FredJones, that doesn't sound like a bengali name (sorry can't PM thus writing here). Now I am bengali, and haven't heard of such a name in our community. GAWD, I can't imagine people saying "Ini hochhe Fred Jones, provasi banagli." Lol...ha.
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  • Profile picture of the author dsouravs
    U seem to be from India...
    Does HG india have different method.
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  • Profile picture of the author YasirYar
    Why would the owner of hostgator ask someone to send money in his personal name when there is a company account. BTW western union can be picked up from anywhere in the world and folks in Nigeria don't bother checking many details as most of the WU outlets are involved in money scams thenselves. So better watchout when you send any money that has no way of getting it back.
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  • Profile picture of the author damasgate
    This definitely does sound like a big scam. I'll let my IM community know about this
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    • Profile picture of the author Karen Blundell
      Originally Posted by damasgate View Post

      This definitely does sound like a big scam. I'll let my IM community know about this
      THIS WAS NOT A SCAM!

      this was Hostgator protecting themselves from a possible risky client.
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  • Profile picture of the author HeySal
    I say that you were smart to check this out. Any time anything seems suspicious you should check it out. It may or may not be a scam -- but do you want to risk it? There is no harm in checking something that appears that it is not on the up and up - and there is little recourse for you once you send money to something that isn't.

    Always make your mistakes on the side of self protection.
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  • Profile picture of the author theverysmartguy
    When making a western union payment, that payment can actually be picked up at any western union location in the country. Our local news trouble shooter just did a segment on this where a person sent a western union payment to a landlord to secure an apartment and that payment was picked up in the wrong city and not even in the same province.

    The person who picked it up had a fake id with all the correct info, and was able to answer any of the questions.

    All someone needs to pick up a western union payment is the correct name and address, and all the right western union info.

    It has been proven time and time again that western union is one of the least SECURE ways to make a payment for anything.

    -- Jeff
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  • Profile picture of the author gatorbrent
    Hi Everyone,

    I'll be more then happy to offer some clarification. Thank you for notifying me David!

    We did ask for a western union payment and have been doing this for years on suspicious transactions. This customer as stated signed up using a proxy, used a virtual card, and was showing from a different country then where he was actually located in India.

    This order raised practically every sign of possible fraud that there is. Western Union and or a bank wire are two methods that guarantee an order is legitimate. The fraudsters and scammers have gotten really good over the years with photoshopping making passports and driver's licenses practically worthless forms of verification.

    SaurabhDatta can you email me your ticket number to brent @hostgator.com? I'll review your order myself and do everything possible to get you activated without further hassle, having to western union, and or verification.

    I look forward to hearing from you. thanks!!
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    • Profile picture of the author Karen Blundell
      Originally Posted by gatorbrent View Post

      Hi Everyone,

      I'll be more then happy to offer some clarification. Thank you for notifying me David!
      Originally Posted by gatorbrent View Post



      We did ask for a western union payment and have been doing this for years on suspicious transactions. This customer as stated signed up using a proxy, used a virtual card, and was showing from a different country then where he was actually located in India.


      This order raised practically every sign of possible fraud that there is. Western Union and or a bank wire are two methods that guarantee an order is legitimate. The fraudsters and scammers have gotten really good over the years with photoshopping making passports and driver's licenses practically worthless forms of verification.


      SaurabhDatta can you email me your ticket number to brent @hostgator.com? I'll review your order myself and do everything possible to get you activated without further hassle, having to western union, and or verification.


      I look forward to hearing from you. thanks!!


      looks like the situation is handled thanks to Brent at Hostgator! Now that's what I call good customer service!
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  • Profile picture of the author onegoodman
    Are you using the same computer ? your computer might caught a trjoan that is manipulating you.

    A while ago my laptop caught a trjoan, each time I try to access my online banking accounts or PayPal, it redirect me to a page saying that due to changes in banking ... etc that i need to insert the following information.

    The page looks pretty legitimate from Visa, requires SSN, Credit Card info, ... etc

    if i re-type on url : paypal.com again after they re-direct me i can actually login to paypal without filling the information.

    I would never type my SSN online not even for a governmental website, people can steal your identity with that.

    I start to smell something phishy, specially my antivirus says there is an application trying to communicate through the internet but the antivirus refuse it.

    McAfee sucked because they can locate the trojan but couldn't do anything about it, I tried to scan my computer online but the baster didn't let me access any online scanner (re-direct me to Google main page)

    I end take my laptop offline remove McAfee and download another program who get rid of that trojan.

    It could get pretty nasty, these scammers are becoming more professional
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  • Profile picture of the author Robert Michael
    onegoodman, you should try Comodo.

    Literally the best free antivirus you can get.

    This thing stopped a Virut from doing any damage. If you dont know how nasty those are, google it. Now that is one messed up virus man.. lol
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    • Profile picture of the author Kay King
      As I've said before - I think HG customer service is second to none.

      This definitely does sound like a big scam. I'll let my IM community know about this
      Why would you rush off to spread a rumor - instead of posting advice on how to avoid the problem (if you read the thread you'd see what the problem was).
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  • Profile picture of the author michaelcorvin
    If HostGator shut you down just go to godaddy. Do business with reliable companies.

    Michael
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  • Profile picture of the author MarkUSA
    WOW, all of this is really amazing!
    First, it's amazing that this turned out to actually be legitimate. That letter posted by the OP had all signs of a scam. Besides the obvious (Western Union payment), some wording in that letter had signs of a scam, e.g.: "or we will not take it" sounds like a foreigner wrote it. Strange capitalization also, "Country" is capitalized while "State" is not.
    <<but this is needed to to protect ourselves as well as our customers. >>
    etc.
    Just to explain, I don't mean to sound like a dork, and I really don't care about proper spelling or grammar, I was only pointing out these issues to determine whether or not it's a scam.
    I did not know the name of the CEO before I read this, but even if I did, I would immediately assume someone has gotten a fake ID for that name and is trying to collect Western Union payments.

    Second, it's amazing Brent uses his name and actually collects these payments. Brent (if you are still here), you are a CEO of a huge company! I can't believe you really go into Western Union and collect these $25 payments???
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  • Profile picture of the author It Is Me
    If gatorbrent solve your problem then it will be nice, Indian people can accept the money by WesternUnion but can't send the money!!!
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  • Profile picture of the author jenn1
    never heard of hostgator asking for money to confirm identification...like the other said, go directly to the hostgator website...how did you get on the intial site to begin with?
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  • Profile picture of the author sloanjim
    Hostgator are absolutely paranoid about who they allow to host sites with. Way over the top.
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    • Profile picture of the author JimDucharme
      Originally Posted by sloanjim View Post

      Hostgator are absolutely paranoid about who they allow to host sites with. Way over the top.
      An ounce of prevention is worth a pound of cure.

      Tip o the hat to Brent for taking the time to intervene personally.

      Regards,
      jim
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  • Profile picture of the author SaurabhDatta
    Shifted all my sites to SITE5, will be using HostGator hatchling plans for micro-niche sites (need variety in IPs).
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  • Profile picture of the author HarrieB
    Use a hosting from Bigrock.in , if you are from india. They have a good service..

    Its better to go to hostgator and chat with them.. Or else you can try bluehost!!

    Or else, let me know I will host your sites. I have Indian servers lol!!
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