The meaning of a 100% money back guarantee

35 replies
Today I ran into a nice problem: I bought something online from a marketer who also sells via the WSO, but this time, direct via his mailing list... and since I had good experiences with his products and he offers 100% money back, I bought it (97 dollar)... however... his product was completely not as he promised and he was not willing to pay the money back... and then I discovered that the 'money back guarantee' does not work at all... since paypal does not intermediate if it's a digital downloaded product...

Anybody similar experiences and knows how to solve it ? (Apart from nailing the marketer to the cross )
#100% #back #guarantee #meaning #money
  • Profile picture of the author wizzard74
    You weren't satisfied with the product, so really he should be honouring the money back guarantee.
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  • Profile picture of the author chaoslinker007
    You can Sue him via paypal,Screen Shots of the product,Screen shots of the money back guarantee and screen shot you paid it via paypal,And your set.
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  • Profile picture of the author olalinks
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    • Profile picture of the author wizzard74
      Originally Posted by olalinks View Post

      Because you downloaded the products, so it's hard to say that you will use that products or not use.
      And the seller thought that maybe you want to scam him and that products are really good to you, but you want to download it "for free" by asking money back.
      It doesn't really matter what the seller thinks, he has to honour the guarantee. He shouldn't provide a money back guarantee if he isn't going to honour it.
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  • Profile picture of the author Tim Russ
    Guarantees are only as good as the person backing them.
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    • Profile picture of the author MarketingChad
      Originally Posted by Tim Russ View Post

      Guarantees are only as good as the person backing them.
      Exactly, it's up to him to follow through with that. If he isn't honoring it, leave a note on his WSO and let others know. That's pretty much the only thing you can do unless you want to take it to that next level which is costly in both time and money.
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    • Profile picture of the author Green Moon
      Originally Posted by Tim Russ View Post

      Guarantees are only as good as the person backing them.
      Unfortunately, that is usually true. In addition, although $97 is hard to lose, you can spend a lot of wasted time chasing after the $97 that would be better spent on profitable endeavors.

      If it is worth your time and effort, you may be able to file a small claim action if you know who the person really is. In many cases with internet purchases, people are using aliases. Even if you win in small claims court, if the person has no assets in your jurisdiction, your victory has little meaning.
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  • Profile picture of the author mileagedriver
    If he promised to be a moneyback guarantee..he must follow his words. That is a true human.
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  • Profile picture of the author DianaHeuser
    Just click on the Report button and let the mods know that he is not honouring his refund policy

    Di
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    • Profile picture of the author Tina Golden
      Originally Posted by DianaHeuser View Post

      Just click on the Report button and let the mods know that he is not honouring his refund policy

      Di
      He didn't buy from a WSO; he bought directly from the marketer's list. I don't see that as a forum issue. Moderators can get involved when the promotion is on this site but it's not their concern if you buy elsewhere.
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    • Profile picture of the author wvdploeg
      Originally Posted by DianaHeuser View Post

      Just click on the Report button and let the mods know that he is not honouring his refund policy

      Di
      The problem is, I bought three products from him via WSO and I was satisfied about those products... however he contacted me via his list, offered another product and that's ... well let's say it kindly in an 'early beta state'... it was not fit to be sold at all.

      But since the sale itself isn't WSO related, I can't bother the mods with it...
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  • Profile picture of the author Cataclysm1987
    In my opinion, 100 percent means giving a refund even if someone is a total A hole and didn't try your product.

    This guy obviously is not doing this.
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  • Profile picture of the author Dawn Wise
    Sadly, some marketers don't think of guarantees as anything beyond a lure to get the sale.
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  • Profile picture of the author Alexa Smith
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    Originally Posted by wvdploeg View Post

    since I had good experiences with his products and he offers 100% money back, I bought it (97 dollar)...
    Did his email series, through which you bought, offer a "100% money-back guarantee"?

    Or are you just saying that when you've seen his products promoted as WSO's they've been offered with a 100% money-back guarantee?

    The answer to this question may determine your entitlement, here, I think.
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  • Profile picture of the author mojojuju
    It would also be important to know the phrasing of the money back guarantee. Without much context, 100% guarantee could simply mean that a customer will get 100% of their money back when granted a guarantee, instead of that a customer will be granted a guarantee in 100% of all circumstances.
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    • Profile picture of the author wvdploeg
      Originally Posted by mojojuju View Post

      It would also be important to know the phrasing of the money back guarantee. Without much context, 100% guarantee could simply mean that a customer will get 100% of their money back when granted a guarantee, instead of that a customer will be granted a guarantee in 100% of all circumstances.
      Well, how he stated it :
      "We know that you will enjoy this product. However, in the event that you are not satisfied with [Product name] and the functionality of the software does not work like advertized, simply send us a support ticket. If we cannot resolve the software to work as on your website, and the websites of your customers, I will be more than happy to refund you the full amount. No hard feelings."

      Two functions were demonstrated in the promotional video, in total the plugin has 6 functions... and the four functions NOT demonstrated (but are highly likely to scare everybody from your website within seconds) are working, the two functions demonstrated do not work. I contacted the merchant, he literary told me that 'the plugin has over 200 functions, (I counted 6), and you nag me about one function not working (I counted 2, both functions ADVERTIZED as working)...

      So, I do not see any ground NOT to refund... But in fact, I asked for a refund after more then a week, asking him to give an estimation WHEN it would work... and he refused to answer... ('soon enough' is no answer)
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  • Profile picture of the author olalinks
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    • Profile picture of the author wvdploeg
      Originally Posted by olalinks View Post

      try to contact to fix the product and start working instead of asking a refund.Maybe the seller is not willing to do. But if i want my work done, i think i will contact to change or fix to the best product. because the work target is more important.
      Sure, that was the first I asked for... but since the merchant only replies it 'some time will be repaired', without giving any termin I finally asked for a refund... Apart from that, the merchant does not reply to most of the mail set... so there is no 'good will' from his side in any way...
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  • Profile picture of the author wvdploeg
    Originally Posted by Young And Opulent View Post

    Just let it go. On here, you're seen as scum and branded a "serial refunder" if you expect for a seller to honor a refund policy.
    Well, it's the first refund I ever asked... since the product simply doesn't function and 97 dollar is not 'a dime sale'.... (as a matter of fact, I've had products from dimesales which are far better then this product :S). But since I bought several good products from ________, I thought he was reliable...
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  • Profile picture of the author Devon Brown
    I say go with the advice people are providing here, but to add a few cents.. if enough people issue a dispute with Paypal.. his account will eventually get shut down. Digital or not.. you can issue a dispute.
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  • Profile picture of the author Ben Gordon
    Let's break down what 100% money back guarantee means.

    100%: All the time; surely eligible.
    Money back: Self explanatory, retain your money.
    Guarantee: Promise.

    So, by providing a "100% money back guarantee", he must give you back your money for any reason. If he's not honoring his own guarantee, report him to PayPal, and don't only dispute the sale, but also call them and tell them what's happening. They're probably going to refund your purchase and warn or even punish the seller.
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    • Profile picture of the author Brian John
      Originally Posted by Ben Gordon View Post

      Let's break down what 100% money back guarantee means.

      100%: All the time; surely eligible.
      Money back: Self explanatory, retain your money.
      Guarantee: Promise.

      So, by providing a "100% money back guarantee", he must give you back your money for any reason. If he's not honoring his own guarantee, report him to PayPal, and don't only dispute the sale, but also call them and tell them what's happening. They're probably going to refund your purchase and warn or even punish the seller.
      interesting, i've always interpreted the "100%" a little differently. i thought it meant that you get 100% of your money back, with it being subject to any stated exceptions.
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      • Profile picture of the author Ben Gordon
        Originally Posted by B.J. Johns View Post

        interesting, i've always interpreted the "100%" a little differently. i thought it meant that you get 100% of your money back, with it being subject to any stated exceptions.
        Nope. The 100% is describing the guarantee, not the money back, as the "money back guarantee" is one part. It's as simple as saying 100% guarantee, except this time describing what the guarantee is for: the money he spent.
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        • Profile picture of the author Brian John
          Originally Posted by Ben Gordon View Post

          Nope. The 100% is describing the guarantee, not the money back, as the "money back guarantee" is one part. It's as simple as saying 100% guarantee, except this time describing what the guarantee is for: the money he spent.
          from a grammatical point of view i definitely understand what you're saying, but i'm not so sure the "100%" is usually used in that context. i think that the vast majority of the time we see those words, the author is intending to express that the amount which would be refunded is 100% of the total purchase price. keep in mind there are 90% money back guarantees, 75% money back guarantees, 50% money back guarantees, etc.
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  • Profile picture of the author icegin
    I've noticed that some people who add a money back guarantee to their sales page/post include a disclaimer about how they will only refund the money if the buyer honestly tried to test out/use the book but wasn't happy with the results. In those cases you just have to be careful. But unfortunately like other warriors here have mentioned, even with the absence of this footnote, some sellers aren't willing to refund the money. The only way you can really avoid it is to buy from sellers who have a good reputation and interact with their buyers in a polite and consistent manner.

    In this case, you should open a dispute on Paypal and hopefully you'll be able to resolve the issue.
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  • Profile picture of the author Usmile
    Originally Posted by wvdploeg View Post

    Today I ran into a nice problem: I bought something online from a marketer who also sells via the WSO, but this time, direct via his mailing list... and since I had good experiences with his products and he offers 100% money back, I bought it (97 dollar)... however... his product was completely not as he promised and he was not willing to pay the money back... and then I discovered that the 'money back guarantee' does not work at all... since paypal does not intermediate if it's a digital downloaded product...

    Anybody similar experiences and knows how to solve it ? (Apart from nailing the marketer to the cross )
    That's very unprofessional. If they won't give your money back, try making a review about their service. This will also help other people from being scam. I suggest you to be careful next time with this type of service. Check their background before purchasing any from them.
    I hope you will able to get your refund as promise.
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  • Profile picture of the author ToneyCr
    Contact paypal support and explain them that you have problem with that seller. They will give you back money probably.
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  • Profile picture of the author bluebrain
    Open a dispute on Paypal, that's your only option. I think you have a good chance of winning it too.
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  • Profile picture of the author erichammer
    Unfortunately, many people don't realize this but Paypal has a strict policy regarding digital merchandise -- they will not intervene and will not honor disputes for them. The thinking goes that there is no way for them to verify that the product wasn't being used anyway. This goes back to a problem with gift cards on eBay. When it's a purely digital gift card, you simply lose out if the merchant decides to stiff you. You can issue a dispute and if PayPal gets enough complaints, they'll shut the guy down, but they won't issue refunds.

    I do have two suggestions though. One of them for this and one for the future:

    1. For this case, call and ask to speak with a supervisor at PayPal. Keep complaining. The senior people at PayPal do have the option of offering a partial or even total refund when they feel that a customer has been wronged. I've been offered such refunds in the past (once when I bought a phone with a defective battery and once when the seller shipped to the wrong address), but you do have to nag them about it in order to get a refund.

    2. To protect yourself in the future, always use your credit card to pay for products on PayPal. Don't use your PayPal balance. If you have a balance, transfer it out to your bank account before making a purchase. The reason simple. While PayPal's policy will not let them intervene, you CAN file a dispute with the bank that issues your credit card and they often will get you a full refund of your money.

    Oh and finally:

    Check on the guy's reputation before you buy. If you see other people complaining about not getting refunds, then the old saying about caveat emptor applies.
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  • Profile picture of the author williamluke1
    most of the companies now a days give money back guarantee on their products, but its depend on company repo.
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  • Yeah, I'd follow up on your local laws and maybe just write a simple letter.
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  • Profile picture of the author sloanjim
    all money back for any reason at all....nothing "complicated" about it all. Wil lit be abused...YEP of course it will.
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  • Profile picture of the author sloanjim
    Then he scammed you and you should name and shame him/her

    This is what p*** me off about net biz. These jerks wouldn't last 2 minutes in the real world of legal contracts. Everyone thinks they can write what they want but not follow through without fear of any legal consequences. See it ALL THE TIME.

    Today I ran into a nice problem: I bought something online from a marketer who also sells via the WSO, but this time, direct via his mailing list... and since I had good experiences with his products and he offers 100% money back, I bought it (97 dollar)... however... his product was completely not as he promised and he was not willing to pay the money back... and then I discovered that the 'money back guarantee' does not work at all... since paypal does not intermediate if it's a digital downloaded product...

    Anybody similar experiences and knows how to solve it ? (Apart from nailing the marketer to the cross )
    Signature

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    http://www.fxscalpingmethod.com

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  • Profile picture of the author sloanjim
    are you kidding me?

    So they may or may not decide to give you all your money back with a 100% money back guarantee?

    interesting, i've always interpreted the "100%" a little differently. i thought it meant that you get 100% of your money back, with it being subject to any stated exceptions.
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  • Profile picture of the author TopBackBuilder
    This is something that people seem to not understand...

    Okay I'll put this as plainly as possible. Did he do what he said he would? Did you receive the product? If you said yes, then by law he held up to his end of the deal, there is nothing you can do.

    If you buy a digital product and it wasn't what you thought, that is your own fault.

    The only way it'd be fair is if you could prove and guarantee that you deleted the files from your computer, email, and from the WSO portal.

    Obviously this is impossible to do... do your research before throwing money at things people!
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