Is It Important To Time Your Emails?

12 replies
Do you think it matters if you schedule your email for specific times?
Do you think it matters if you schedule them for specific days even?

Some marketers do and others don't. I think it does matter as I look at my own behavior for sending and opening emails.

I like to send them out for 4:am in case they check their email before going to work.
Send on weekdays a few times a week unless their is something special, or there's a news break.
I don't like to send them on a Monday.
At times I also like to send them on a Sunday morning because they may be willing to read through and purchase.
Saturday is no good, I don't like to send out because I figure they won't have time with shopping and other chores.

What do you guys think? :p
#emails #important #time
  • Profile picture of the author Lance K
    I get my email on my phone and there's an aubible alert when a new email arrives. I also use my phone for an alarm clock and therefore have it at my side when I sleep.

    Nothing annoys me more than an email alert when I'm trying to sleep.
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  • Profile picture of the author Shaun OReilly
    Having a consistent time when you send out your e-mails
    can be useful on many levels.

    For one, it demonstrates to your subscribers that you're
    reliable and deliver what you promise and when you
    promise it.

    For example, my first mentor has been religiously sending
    out his ezine every Tuesday like clockwork - for years.

    I'm on another list that sends me an e-mail with a link
    to a video at the same time every day (9am UK time).

    It's become so reliable that I make a cup of coffee
    beforehand and then sit down to get the e-mail and
    watch the video each day.

    Dedicated to mutual success,

    Shaun
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by WhiteDove View Post

    I like to send them out for 4:am in case they check their email before going to work.
    In which time zone? I think all your potential customers must live in closely adjacent time zones, from what you're saying? You must have a "geographically specific list"?

    I don't know where most of mine live. These days, many people use addresses like "gmail" for their email, and you can't tell from that where in the world they live. I know from occasional chats with subscribers that there are people all over the world on my lists, though ...

    I always avoid sending out email "once a week" to any list, just to avoid the "same day of the week" problem. I send many out "every 5/6 days".
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    • Profile picture of the author JimDucharme
      There's been a ton of reasearch done on time of sends. However, all of that data is being turned on it's head by the coming of the smartphone. When technology travels with people, it's a total game changer. Now you have to start giving more thought to targeted timing based on demographic and behavourial data.

      There's a pretty big difference between having to go to your PC shrine at your home or office to sacrifice time to the email gods as compared to having a device which travels with you and connects you just as effectively. When you think about it, it really does fundementally change how we percieve technology and the information it provides.

      Recent data suggests people are more likely to open an email on their smartphone almost immediately and are more open to the message. I guess when your pants or purse ring, it has a different kind of draw than a "ding" on your desktop. And there's also the bordom factor -- I'd predict that time of day when people are on the trains commmuting will become a prime send time.

      I used to suggest people target before 8am or about 3pm because those are often the times when people in the office are looking for a quick distraction, but that's all changing.

      With smartphones if you are advertising a lunch special your time of send probably should be more tightly targetted to catch the prospect when they are thinking about that decision. What is that soccer mom thinking about just after the big Saturday game? What offer should we send her?

      Who are they?
      Where are they?
      What are they doing?

      Smartphones mean marketers have to become a lot smarter too. Of course, while you should be thinking about this, you should also be doing some homework to find out what percentage of your subscribers are using smartphones and then dedicate resources and priorities based on that data.

      Apologies if I went off on a bit of tangent there, but I find this whole topic to be fascinating.

      Regards,
      jim
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      • Profile picture of the author TopKat22
        Originally Posted by JimDucharme View Post

        There's been a ton of reasearch done on time of sends. However, all of that data is being turned on it's head by the coming of the smartphone. When technology travels with people, it's a total game changer. Now you have to start giving more thought to targeted timing based on demographic and behavourial data.

        There's a pretty big difference between having to go to your PC shrine at your home or office to sacrifice time to the email gods as compared to having a device which travels with you and connects you just as effectively. When you think about it, it really does fundementally change how we percieve technology and the information it provides.

        Recent data suggests people are more likely to open an email on their smartphone almost immediately and are more open to the message. I guess when your pants or purse ring, it has a different kind of draw than a "ding" on your desktop. And there's also the bordom factor -- I'd predict that time of day when people are on the trains commmuting will become a prime send time.

        I used to suggest people target before 8am or about 3pm because those are often the times when people in the office are looking for a quick distraction, but that's all changing.

        With smartphones if you are advertising a lunch special your time of send probably should be more tightly targetted to catch the prospect when they are thinking about that decision. What is that soccer mom thinking about just after the big Saturday game? What offer should we send her?

        Who are they?
        Where are they?
        What are they doing?

        Smartphones mean marketers have to become a lot smarter too. Of course, while you should be thinking about this, you should also be doing some homework to find out what percentage of your subscribers are using smartphones and then dedicate resources and priorities based on that data.

        Apologies if I went off on a bit of tangent there, but I find this whole topic to be fascinating.

        Regards,
        jim

        Very good points. I open almost all my emails on my smartphone, even right now as I'm typing on my computer, I have my smartphone to check emails while I'm in other sites online.

        I think this may also be the reason why I've noticed that my short emails got a much better response than the old long ones.

        Someone opening their email on their phone need to see how important what you have to say is quickly.

        Then, if it is something I'm interested in, I go back to it later on a computer.

        Another poster on here did a test where he did a normal email with a link in it and then just sent an email with the link only, no text at all explaining other than the headline.

        He got much higher click through rate. So I tried it and it did indeed work. However, not consistently over time. I think the curiosity factor may work a few times but after that, unless the links go to some very interesting information, I think people drop off.

        The real key is test, test, test for yourself because there are so many factors; your niche, your list, your subject line, how often you send out emails, what content you are sending, etc.
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  • Profile picture of the author TopKat22
    I let the followups go out automatically based on the time they signed up. If they were online at that time when they signed up, it is a good chance that is when they are online the rest of the time. My high open rate seems to indicate this is working out well.

    When I send out a broadcast, I send it out on Tues or Thurs around 10am.

    I tested many other times and found this was the best open rate.

    Also, I use the segmenting feature and segment out those who did not open and then re-send same email to them with a different subject line which even further increases my opens.

    And finally, I want to reward those who open and click links in my emails, so I reward those who do with unpublished free valuable bonuses every so often.
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  • Profile picture of the author Cataclysm1987
    I find I tend to get the best open rates during the week at around 11 AM EST.

    Whenever you send out e-mails, just try to be somewhat consistent so your list knows when to expect your content.
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  • Profile picture of the author JamesLennon
    Completely agree stick to one time
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  • Profile picture of the author Rod Cortez
    Originally Posted by WhiteDove View Post

    Do you think it matters if you schedule your email for specific times? Do you think it matters if you schedule them for specific days even?

    Some marketers do and others don't. I think it does matter as I look at my own behavior for sending and opening emails.

    I like to send them out for 4:am in case they check their email before going to work.
    Send on weekdays a few times a week unless their is something special, or there's a news break.
    I don't like to send them on a Monday.
    At times I also like to send them on a Sunday morning because they may be willing to read through and purchase.
    Saturday is no good, I don't like to send out because I figure they won't have time with shopping and other chores.

    What do you guys think? :p
    In a nutshell, yes, it matters.

    I have found that every list that I have has it own unique set of subtle (and not-so-subtle) intricacies. There are many factors to weigh in that have already been brought up such as the time zone, frequency, etc. Ultimately, these are items you should test yourself.

    Some marketers have sworn to me in their own testing that they tend to get better conversions when they sent out e-mails between 5pm and 7pm in the time zone that most of their subscribers are in. If you don't capture or have access to that information then they do it based on their own time zone or dominant demographic.

    So let's say you live in Australia, but the vast majority of your customers are in the United States. Well, you can set up your e-mail to go out at 5pm EST, which is 8pm PST. Some people don't check their e-mails until after they have dinner (or even during dinner haha), though others check their e-mails as soon as they hear or see that e-mail alert on their phone or mobile device.

    In the 3 major niches that I participate in, the overwhelming majority of my customers are in the United States and Canada (approximately 80%), so I send out my e-mails based on PST / EST time zones. Lance brings up a good point about e-mail alerts. So in those 3 niches I generally send out my e-mails between 7:00 am EST - 5:00 pm EST.

    However, the other 20% are scattered throughout the world, so someone always gets my e-mail at 1:00 am, 3:00 am, etc. This is something I haven't tested extensively, but my preliminary testing in these 3 primary markets has shown marginal differences on the times. However, I have noticed quicker sales when I've sent e-mails out between those times.

    I generally send out 2 to 3 e-mails per week in these 3 markets because they are niches that have people who are STARVING for information that will solve a whole host of issues.

    I don't agree with your Saturday conclusion. People may run chores on that day, but really, working people do chores nearly every single day. The key here is that if they work a job M-F they are not at work on the weekend and therefore have a bit more time to check their e-mails. With the growing number of smart phones and mobile devices, the whole time issue almost becomes a non-factor.

    RoD
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  • Profile picture of the author blackbelt
    Timing is everything! I agree after numerous test. Sat is not a good day to send.
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    • Profile picture of the author JimDucharme
      Originally Posted by blackbelt View Post

      Timing is everything! I agree after numerous test. Sat is not a good day to send.
      One ESP ran a big study last year which suggested Thursday was the best day and Monday the worst for open rates.

      But no matter how many studies come out, the only way to know is as you say, test. What works for you may not work for me or someone else. It takes different strokes to build a list (har har).

      Having said that, I wonder if Saturday is poised to become the big email marketing day because of the smartphone. That's when the families our most active and the family decision makers, soccer moms, are in their SUVs running around.

      Thoughts?

      Regards,
      jim
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  • Profile picture of the author David Keith
    I am a big believer (due to testing) in behaviorally training your list.

    If you train you list to only respond to free offers, the only thing you will be able to sell them is free stuff.

    This same phenomenon applies to email timing. If you train your list to respond to saturday emails, they will. Assuming of course what you have to offer is consistently compelling enough for them to decide to be a part of your "tribe".

    If you are building a churn and burn list, then the right answer is simply as often as possible until they burn off.

    But if you are building a relationship centered list, then my testing shows that consistency is generally much more important than some perfect hour or day.
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