I have seen a number of PayPal complaints in the forum from both buyers and sellers of digital products.
Sellers say they get ripped off by buyers who file disputes with PayPal. They say PayPal gives refunds without hearing their side of the dispute because the sale was a digital product and PayPal doesn't protect the seller if their product is digital.
Buyers say they get stuck with a product when the seller won't follow through with a refund. They say PayPal won't listen to their dispute and give them a refund because their purchase was a digital product and PayPal won't honour refund requests on digital products.
Which is it?