So My Amazon KDP Account Got Banned

by Cash37
36 replies
Dear Publisher,

Due to repeated Content Guideline violations with respect to books you have submitted through your Kindle Direct Publishing (KDP) account, specifically submission of content that is freely available on the web, we are terminating your KDP account and your KDP Agreement effective immediately.

As part of the termination process, we will close your KDP account(s) and remove the books you have uploaded through KDP from the Kindle Store. Subject to the KDP Terms and Conditions, you will receive any unpaid royalties you have earned.
Yes I was uploading PLR ebooks. I will be emailing them to see if I can be reinstated. I haven't even used that account in months, and my books were not selling so it is weird that they would ban me.
#account #amazon #banned #kdp
  • Profile picture of the author Kung Fu Backlinks
    Well, it makes sense that they would review published material. They certainly don't want it to turn into a database of junk. =\ If it's been that long and you're polite and promise to never do it again... maybe they'll reopen your account.

    G'luck.
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  • Profile picture of the author ryanman
    There have been a few posts on this already, I guess they have spoken loud and clear regarding what they think of PLR products.
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  • Why would you submit PLR when they don't allow it?
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    • Profile picture of the author Cash37
      Originally Posted by Resale Rights Ninja View Post

      Why would you submit PLR when they don't allow it?
      This was a LONG time ago... I'm talking soon as the program started.
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      • Profile picture of the author azurews
        I just got the same email.

        I too had uploaded a bunch of PLR books years, and years, and years ago and half forgot they were even there. I checked my emails and can't find any warnings from them so I assume the warnings were posted on my account...that I haven't logged into in ages.

        I emailed them and explained the situation and asked what steps I need to take to reinstate my account, so I will keep you updated.
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        • Profile picture of the author ddpromo1
          Originally Posted by azurews View Post

          I just got the same email.

          I too had uploaded a bunch of PLR books years, and years, and years ago and half forgot they were even there. I checked my emails and can't find any warnings from them so I assume the warnings were posted on my account...that I haven't logged into in ages.

          I emailed them and explained the situation and asked what steps I need to take to reinstate my account, so I will keep you updated.
          Yeah, I just received a "block" also, and have been emailing back and forth, with the same replies. I had one e-book, that was too "common" available on the web. I told them it been years and several hard-drive later to find "original" e-book. Anyway, I told them I spent hundreds of dollars with Amazon over the years, and have other accounts with them. I'll end up calling them, but, who knows.

          Note: It's interesting to find that they claim to have sent me a warning, a few days after I made a sale, from another e-book. This must generate an alert report, each time a sale is made to verify account. Not-sure.

          It's good to see I'm not the only one, in the same boat.
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  • Profile picture of the author Cofresi
    This just happened to me today. If anyone has sent them a letter and gotten a good result. I would appreciate a copy of it by pm.
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  • Profile picture of the author tpw
    Just take the PLR books off of the site, and then let them know that you will not post any more PLR books on their site.

    A phone call helps.

    Some people have been able to get reinstated.
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  • Profile picture of the author Myri
    Amazon decided to get read of PLR books in the fall of 2011 - if I remember well Oct?.
    If you had no activity after that, just tell them the truth, you didn't know about the new rules (your TOS before it were different), take off the PLRs, promiss to have only books with original content and you have great chances your account will be up. Beware that spinning software will not solve the problem of not having original content, better hire some writers for low fees - there are many outsourcing places.
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  • Profile picture of the author J Bold
    I'm glad Kindle is doing this. It's quite awesome, in fact.

    I don't feel good that you got your account banned, don't get me wrong.

    But I think it's awesome that they are making sure people only publish original books on Kindle.
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  • Profile picture of the author Cash37
    Dear Publisher,

    Due to repeated Content Guideline violations relating to your accounts, we are removing all of the books you have uploaded through this KDP account from the Kindle Store and we will not be reinstating your account. Subject to the KDP Terms and Conditions, you will receive any unpaid royalties you have earned.

    Best regards,

    [name removed]
    Amazon.com
    Your feedback is helping us build Earth's Most Customer-Centric Company.
    http://www.amazon.com/your-account
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  • Profile picture of the author J Bold
    Man, looks like a form letter. I do feel for you, if they are taking off books that had nothing to do with PLR.

    But since it's a form letter, maybe a phone call would help? I don't know, man, but yeah, I know I said I think it's "awesome" that they have clamped down on PLR and don't retract that, but since you are ready to create solely original content they should know that!
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  • Profile picture of the author Randall Magwood
    I doubt that they'll reinstate your account. Amazon loves stomping on the little guy.
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    • Profile picture of the author DianaHeuser
      Originally Posted by Randall Magwood View Post

      I doubt that they'll reinstate your account. Amazon loves stomping on the little guy.
      Randall,

      How can you make such a blanket statement? Amazon has terms of use. If you don't abide by them, you get bounced. Little guy or big guy. The rules apply.

      Why is it that everyone is so quick to blame the company e.g. Amazon, Google, Paypal etc. when they break the rules and then come crying because they got caught out.

      Simple solution. Stop breaking the rules and you won't have any problems.

      Di
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      • Profile picture of the author joseph7384
        [DELETED]
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        • Profile picture of the author AmandaT
          Originally Posted by joseph7384 View Post

          You are correct, they have rules that have to be enforced. This has been known months ago that PLR was being uploaded to Kindle like it was the wild west, they all should have removed their questionable books at that time.
          Well, they have a lot of books. It takes a long time to go through that many books, especially when being careful not to remove books that aren't PLR.
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      • Profile picture of the author HeySal
        Originally Posted by DianaHeuser View Post

        Randall,

        How can you make such a blanket statement? Amazon has terms of use. If you don't abide by them, you get bounced. Little guy or big guy. The rules apply.

        Why is it that everyone is so quick to blame the company e.g. Amazon, Google, Paypal etc. when they break the rules and then come crying because they got caught out.

        Simple solution. Stop breaking the rules and you won't have any problems.

        Di
        There you go making sense again. Stop it. :rolleyes:
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        • Profile picture of the author ahro
          Please help. I got a notice from KDP telling me i had to reply in 5 days to their e-mail. They want to know about 2 of my 5 books. I am the sole copyright holder. One is a short story that appeared in a relatively obscure literary mag before it was published on Amazon. The other was a humor collection that i did put on KDP select and. seriously, I forgot to unpublish it on Smashwords.

          I'm very concerned about their e-mail and responded with the facts above. Amazon sent a reply saying it would take longer than usual to respond.

          I see folks here talking about calling Amazon. How do I do that? Is there a telephone number for Amazon KDP? Please let me know the number. TIA
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          • Profile picture of the author Michael Mayhew
            Originally Posted by ahro View Post

            Please help. I got a notice from KDP telling me i had to reply in 5 days to their e-mail. They want to know about 2 of my 5 books. I am the sole copyright holder. One is a short story that appeared in a relatively obscure literary mag before it was published on Amazon. The other was a humor collection that i did put on KDP select and. seriously, I forgot to unpublish it on Smashwords.

            I'm very concerned about their e-mail and responded with the facts above. Amazon sent a reply saying it would take longer than usual to respond.

            I see folks here talking about calling Amazon. How do I do that? Is there a telephone number for Amazon KDP? Please let me know the number. TIA
            The support area.
            https://aws.amazon.com/contact-us/
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            • Profile picture of the author ahro
              Originally Posted by Michael Mayhew View Post

              The support area.
              I went to the support area. I don't see a phone number for KDP. It's about event planning and sales. Does anyone have an actual telephone number. I'm really distraught over this. These books are my own work, and as far as I can tell I'm getting computer generated e-mail from Amazon. I need some help here. Anyone?
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          • Profile picture of the author maggie2
            Originally Posted by ahro View Post

            Please help. I got a notice from KDP telling me i had to reply in 5 days to their e-mail. They want to know about 2 of my 5 books. I am the sole copyright holder. One is a short story that appeared in a relatively obscure literary mag before it was published on Amazon. The other was a humor collection that i did put on KDP select and. seriously, I forgot to unpublish it on Smashwords.

            I'm very concerned about their e-mail and responded with the facts above. Amazon sent a reply saying it would take longer than usual to respond.

            I see folks here talking about calling Amazon. How do I do that? Is there a telephone number for Amazon KDP? Please let me know the number. TIA
            Hi,

            I got one of those emails about a month ago. Two of my six books were being questioned. I searched the Internet and found a torrent site that had my two books available. I wrote the torrent site and asked them to remove the books. I sent a copy of that email to Amazon along with some other information on my books. I heard back from them in about two days saying things were fine.

            If you have a book up on Smashwords I would immediately remove it. Then I'd send Amazon an email and say it has been removed. I'd do a search for where else your other book might be on the net and if you find anywhere that is offering it I'd demand that the site take it down. Then I'd send a copy of that email too. If you don't find any other places I'd tell Amazon you searched and didn't fine anything else.

            You will have to go to the KDP select area and use the contact form that is there.

            Hope this helps!
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    • Profile picture of the author kindsvater
      Originally Posted by Randall Magwood View Post

      I doubt that they'll reinstate your account. Amazon loves stomping on the little guy.
      Hardly the case. There were numerous violations. It's not like they terminated the account for a one-time mistake. There are a number of bad companies: Google, Plimus, PayPal,, etc., who will do that.

      .
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    • Profile picture of the author wolfmmiii
      Originally Posted by Randall Magwood View Post

      I doubt that they'll reinstate your account. Amazon loves stomping on the little guy.
      I'm a "little guy" and they have been paying me month after month for years now.
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  • Profile picture of the author MM80
    Hey man Amazon is strict in their rules! I got Amazon accounts banned in the past and complaint about it but they didn't even bother to reply!
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  • Profile picture of the author DeanSoto
    Amazon is pretty fair unlike the other "big guys". Definitely give them a call.

    I agree with Myri that if you can show that it's been a while since you had put these PLR books online, you can probably get your account back with a little persistence. However, be nice and respectful when speaking with them. If they say they can't help, politely ask for an escalation to their management, etc. The fact that they even offer a number to call is pretty cool.
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  • Profile picture of the author JDIZM
    It's sad to hear when someone loses out but also on the other end of the spectrum atleast Amazon is cleaning up their act
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  • Profile picture of the author Martik
    Banned
    well important thing is you didnt loose money, once i had an account on ebay banned because of ONE single disgruntled customer, this lost me over 20k in business. Yes 20k. So worse things can happen.
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    • Profile picture of the author wolfmmiii
      Originally Posted by Martik View Post

      well important thing is you didnt loose money, once i had an account on ebay banned because of ONE single disgruntled customer, this lost me over 20k in business. Yes 20k. So worse things can happen.
      No way this is true. Sorry.

      Unless that one complaint uncovered something you were doing that violated TOS.
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      • Profile picture of the author Cash37
        Originally Posted by wolfmmiii View Post

        No way this is true. Sorry.

        Unless that one complaint uncovered something you were doing that violated TOS.
        How are you so sure :rolleyes::rolleyes:

        Ebay's customer service is notorious for stiffing sellers. Just last month I had a guy refund scam me using buyer protection, get an item for free and leave negative feedback saying he did it.. ebay's done nothing after repeated calls and emails:rolleyes::rolleyes:.

        Dont get me started on ebay.
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    • Profile picture of the author ddpromo1
      Originally Posted by Martik View Post

      well important thing is you didnt loose money, once i had an account on ebay banned because of ONE single disgruntled customer, this lost me over 20k in business. Yes 20k. So worse things can happen.
      Wow! I lost over $25k in other business ventures, but not ebay.

      Here are the "Termination Terms": 3 Term and Termination

      The term of this Agreement will begin upon your acceptance of it and will continue until it is terminated by us or by you. We are entitled to terminate this Agreement and your access to your Program account at any time. We will notify you within 5 business days after termination. You are entitled to terminate at any time by providing us notice of termination, in which event we will cease selling your Digital Books within 5 business days from the date you provide us notice of termination.

      "We may also suspend your Program account at any time with or without notice to you, for any reason in our discretion."

      Following termination or suspension, we may fulfill any customer orders for your Digital Books pending as of the date of termination or suspension, and we may continue to maintain digital copies of your Digital Books in order to provide continuing access to or re-downloads of your Digital Books or otherwise support customers who have purchased a Digital Book prior to termination or suspension. The following provisions of this Agreement will survive termination of this Agreement: Sections 1, 3, 5.4, 5.5, 5.6, 5.7, 5.8, 6, 7, 8, 9, 10, and any other provisions that, by their nature, are intended to survive. All rights to Digital Books acquired by customers will survive termination.


      Just remember this; there are other "kingdoms" online, besides Amazon and I'll open another account down the road. No big thing.

      Peace.
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  • Profile picture of the author Randall Magwood
    Doesn't surprise me. Swing over to Smashwords by Sony to pick right up where you left off at.
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    • Profile picture of the author wolfmmiii
      Originally Posted by Randall Magwood View Post

      Doesn't surprise me. Swing over to Smashwords by Sony to pick right up where you left off at.
      It shouldn't surprise you. Break TOS, get banned. Seems pretty straightforward to me.
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  • Profile picture of the author seobro
    KDP is almost as bad as sad sense. They love to hit that BAN button for no reason. I almost wish I had never ever heard of spamazon or spam zone. That is what most KDP books are anyway. Yeah, and they sell for 99 cents even. Oh my, this is one crazy company.
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  • Profile picture of the author CrisisCore08
    Never EVER lie on the web. yes it is easier to lie here and it is easy to click the "I agree" box but you should take a short look and see what you can or can't do because maybe someday your main income will come from Amazon and then they might ban you with no warning and you will lose everything.
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  • Profile picture of the author Deepak Media
    Originally Posted by Cash37 View Post

    Yes I was uploading PLR ebooks. I will be emailing them to see if I can be reinstated. I haven't even used that account in months, and my books were not selling so it is weird that they would ban me.
    Good for us publishers who are publishing unique and original content. My books are pending review for more than 2 weeks and it is so because the staff is busy deleting/banning accounts of people like you.

    Thanks for the update.
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