Top-notch help desk and knowledge base...
I'm looking for a top-notch help desk and knowledge base solution for a new version of my main product.
I currently have Kayako Support Suite and just want to make sure that there's nothing better before I make the final choice to use it for my new product version.
In particular, I'm looking for excellent knowledge-base functionality with the ability to include downloads such as PDFs and video.
I'd welcome your recommendations.
Cheers,
Neil
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