Why do most foreign WSO customers immediately request a refund?

12 years ago

My guess would be that they think the product or service is something similiar to what they are working with or getting involved with and find out it is something totally different that they did not want.

So then they want a refund. Or they did not understand anything on the sales page and just are curious about it and or do the purchase on the spur of the moment and start really thinking about their decision that they should of not made that purchase and then request a refund.

Honestly, you are right. If you don't have the money to put up then don't purchase at all. And if you don't understand what the product or service is all about...Then ask questions before you buy.

Dave Beck

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CyberAlien

12 years ago

Originally Posted by ExploringInfinity

If you're too poor to buy something, don't buy it...

So true!

If anyone files a dispute against me without even trying to contact me first, I will just leave a note for Paypal on the case and call them asking for them to immediately suspend the users account because I think that someone has compromised it and is making purchases.

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Rob Howard

12 years ago

I completely agree with the OP.

I run a LOT of WSO's and a big chunk of the refunds come from non western countries. Not trying to be racist or whatever, but I have tracked it.

About 40% of my refunds come from non western countries and about half of those are within an hour or two of buying.

Rob

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Mike Hill

12 years ago

Originally Posted by Rob Howard

I completely agree with the OP.

I run a LOT of WSO's and a big chunk of the refunds come from non western countries. Not trying to be racist or whatever, but I have tracked it.

About 40% of my refunds come from non western countries and about half of those are within an hour or two of buying.

Rob

That's not being racist... it's called facts!

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Kal Sallam

12 years ago

Something needs to be done here--How would you post a wso and get around PayPal?

As far as I know it is a requirement to have and use Paypal if you run WSO? correct me if I am wrong...

About the foreign countries they dont got the monies! lol...Now we should be able to select which country to accept payments from yeah?

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CyberAlien

12 years ago

Originally Posted by Kal Sallam

Something needs to be done here--How would you post a wso and get around PayPal?

As far as I know it is a requirement to have and use Paypal if you run WSO? correct me if I am wrong...

About the foreign countries they dont got the monies! lol...Now we should be able to select which country to accept payments from yeah?

No, using Paypal is definitely not a requirement but most WSOs offer Paypal because it's what a large majority of people want to pay with.

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Kal Sallam 12 years ago

Originally Posted by Chase Watts

No, using Paypal is definitely not a requirement but most WSOs offer Paypal because it's what a large majority of people want to pay with.

Great, What other payment processors can you use?
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- CyberAlien 12 years ago
  
  Originally Posted by Kal Sallam
  
  Great, What other payment processors can you use?
  
  You can use any payment processor you want to use - Warrior Forum doesn't have any rules about that. However, you have to consider how many people actually have accounts at processors like AlertPay or MoneyBookers or how many people would feel comfortable entering their credit card info on your website directly.
  
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John Durham

12 years ago

As the Skipper told Gilligan - "Because its there..."

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travlinguy

12 years ago

MOST WSO customers DO NOT request a refund immediately. In fact, stats say that fewer than one in ten do.

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Rob Howard 12 years ago

Originally Posted by travlinguy

MOST WSO customers DO NOT request a refund immediately. In fact, stats say that fewer than one in ten do.

This is true.

However, those that DO, almost all come from non western countries. At least, that's been my experience.

Rob
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- THK 12 years ago
  
  Originally Posted by Rob Howard
  
  ...
  
  About 40% of my refunds come from non western countries and about half of those are within an hour or two of buying.
  
  Rob
  
  Originally Posted by Rob Howard
  
  This is true.
  
  However, those that DO, almost all come from non western countries. At least, that's been my experience.
  
  Rob
  
  you are telling two different stories with two different posts.
  
  But I definitely see how this can be a fun thread for everyone. Anything goes as long as you don't forget to mention that you are "merely stating a fact" or "not trying to discriminate".
  
  Cheers
  
  Tanvir
  
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kencalhn

12 years ago

does anyone refuse orders from people from certain high-refunding countries?

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Ben Gordon

12 years ago

My guess is that since it's hard to earn money in foreign countries and they get paid so little, they think of every cent as gold. So when they purchase something and it's not completely incredible, they refund it. Of course there's the other type that refunds everything in its path who simply purchases and has the intention to refund.

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Kingfish85

12 years ago

We haven't had any customers request a refund, but since running a few WSO packages, we have had a heavy increase in fraud signups. They usually submit the order, get flagged as fraud and then disappear.

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William Prawira

12 years ago

I'm from a non Western Country.

Since we are having a big gap on the currency exchanges, I think of buying WSO seriously. When something I bought is nowhere near with what I'm expecting, I asked for a refund, but when what I read from the sales page, is delivered, I don't mind losing couple bucks, because I also earn in USD, right?

Not all people from the non western countries think the same as I do. And one of the thing you need to realize is that they are used to the pirated stuffs, and get anything they can without paying. I guess they are just exploiting your "money back guarantee", since you are the one providing it.

:rolleyes::rolleyes:

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Thanks,

William Prawira

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salegurus

12 years ago

Originally Posted by William Prawira

Not all people from the non western countries think the same as I do. And one of the thing you need to realize is that they are used to the pirated stuffs, and get anything they can without paying. I guess they are just exploiting your "money back guarantee", since you are the one providing it.
:rolleyes::rolleyes:

That's probably the best answer OP...

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ExploringInfinity

12 years ago

I would like to see WSOPro offer the option to deny sales to those who have a high ratio of refunds/purchases.

I have had only one refund from western countries, but several from foreign countries, and my WSO is only priced at $8.95 right now. Really, who needs to refund an $8.95 product? I mean, ive had a few people who purchased and had a good reason for wanting the refund, they didnt read the sales page, thought they were getting a plugin not an ebook & video, etc. but nearly all of the refunds requests I have processed are from countries like malaysia and singapore.

:-\

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Tim_Carter

12 years ago

Originally Posted by ExploringInfinity

I think there should be an option to immediately deny sale to anyone who has more than X number of refunded WSOs on their warrior plus account.

Use JVZoo and take advantage of personal and peer blacklisting. Leverage the blacklists of others. This soon weeds them out.

Edit - Just checked. I have four in my personal blacklist and 212 being automatically blocked from other vendors lists.

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Randall Magwood

12 years ago

This is a problem with Clickbank affiliate marketing also. Luckily there are products out there like Adrian Ling's "EasyClickMate" that can ban certain "high refund" nations from buying from you.

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John X 12 years ago

They do it because they can, there just needs to be measures in place to increase seller protection like only so many refund requests or something like that. However, even that comes with its own complications, its quite a hard problem to deal with.
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tpw

12 years ago

A friend of mine from Pakistan says it is a cultural thing...

I'd be happy to block people on other people's blacklists for serial refunding, but I would never block a customer based on location.

Truth be known, some of my best customers are from some of those countries where repeat offenders live.

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Mohammad Afaq

12 years ago

Originally Posted by tpw

A friend of mine from Pakistan says it is a cultural thing...

I'd be happy to block people on other people's blacklists for serial refunding, but I would never block a customer based on location.

Truth be known, some of my best customers are from some of those countries where repeat offenders live.

More than cultural Bill, $10 is just that in the US. 10 bucks

In Pakistan however, it's 10 x 90 = Rs. 900

That's almost what a teacher or a bank teller makes makes in a day.

And these people are considered "middle class" citizens.

So when a person from Pakistan is buying a 10 buck WSO, he is expecting a ton from it because he (in most cases) is parting from at least his days earning if not more.

EDIT: Now, I'm not saying that's always the case and there are people who will always exploit the money back guarantee no matter what you give them and that's just the nature of the beast

On a different note, I personally don't give a crack about money back guarantees. If I offer it, I honor it without a sweat.

No where on my sales page I advertise that I will blacklist a person if he asks for his/her money back minutes after buying and if I don't advertise it, I won't do it.

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CyberAlien 12 years ago

Originally Posted by tpw

Truth be known, some of my best customers are from some of those countries where repeat offenders live.

Perhaps they just like repeating...

... some choose to repeat refunds...

... some choose to repeat orders ...

... some choose to repeat the same question over and over ...

lol
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PPC-Coach

12 years ago

I'd love to start and maintain a blacklist for WSO's & Clickbank.

I love the guys who buy something on Clickbank then 2 minutes later as for a refund.

They don't even bother reading it, just get a refund right away.

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iuditg

12 years ago

Their are people who are serial refunders, these people normally buy stuffs and ask for a refund immediately. Then they go around and spread those stuffs illegally. I had similar problems with my own products to, right now their is no way to stop them unless you implement some kind of licensing for your product.

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JohnLeonard

12 years ago

I just did a super inexpensive WSO in which someone from Malaysia asked me for help at 253 pm and put in an item not received dispute at 317pm....When the item was a direct download from the wso pro receipt...

Its the ONLY one i didnt ad license keys to in a while....And the first refund since I started with the keys....

Its ridiculous!