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managing multiple support email accounts

by peacepilgrim
3 replies
Hi,
I'm a newbie, becoming more intermediate now and can see that I will be having multiple sites as my network grows. I'm trying to envision or get some advice on how to best monitor emails, if any. It's not that I am currently flooded with emails and I am aware of i.e. zendesk, etc to hire out someone to do support. Though I am open to hearing good ideas about this also.

But my primary questions is: should each url have it's own separate support or info address, which then has to be monitored? or maybe I should just have one address; even a gmail address that is used for all my sites?

Some real world experience and wisdom would be appreciated here. I am also interested in hearing ideas on how best to automate, manage, outsource this aspect of my business.

Of course, then there's the question of someone sending email, because they don't know how to download an ebook vs someone who would like to reach me for business or advice, etc. That's why I can't just neglect this aspect, though I definitely don't want to get bogged down with it either. That's my dilemma and maybe yours too?

Thanks!:rolleyes:
#accounts #email #managing #multiple #support
  • Profile picture of the author Cataclysm1987
    Originally Posted by robert761 View Post

    But my primary questions is: should each url have it's own separate support or info address, which then has to be monitored? or maybe I should just have one address; even a gmail address that is used for all my sites?
    They should definitely be separate.

    Imagine if every site online managed things this way with one e-mail for countless services. It'd be so hard to manage everything and that one e-mail would be forgotten by people easily as it doesn't relate well to their service.

    Instead, brand each e-mail so it fits into each site.
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  • Profile picture of the author JohnDBrewer
    Hey robert761,

    I use ThunderBird to help manage my multiple email accounts. It is by Mozilla and it is free.

    I use a help desk software that cost $7 for my technical help desk. If you want the links let me know and I will PM the links.

    John
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  • Profile picture of the author Myri
    Must be separate - is easy to identify for which site is the email.

    When you will send a marketing email, is easy to target the appropriate audience without alienating people not interested in your announcement.

    If a site is down, you immediately inform your people (like when Hostgator was down for several hours his year) and let people know you are working to fix the problem.

    There are other reasons too, like selling the site and the email list (you have a separate email list), etc.


    Originally Posted by robert761 View Post

    Hi,
    I'm a newbie, becoming more intermediate now and can see that I will be having multiple sites as my network grows. I'm trying to envision or get some advice on how to best monitor emails, if any. It's not that I am currently flooded with emails and I am aware of i.e. zendesk, etc to hire out someone to do support. Though I am open to hearing good ideas about this also.

    But my primary questions is: should each url have it's own separate support or info address, which then has to be monitored? or maybe I should just have one address; even a gmail address that is used for all my sites?

    Some real world experience and wisdom would be appreciated here. I am also interested in hearing ideas on how best to automate, manage, outsource this aspect of my business.

    Of course, then there's the question of someone sending email, because they don't know how to download an ebook vs someone who would like to reach me for business or advice, etc. That's why I can't just neglect this aspect, though I definitely don't want to get bogged down with it either. That's my dilemma and maybe yours too?

    Thanks!:rolleyes:
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