What frustrates me beyond words is that although HostGator's service towards customers is brilliant with 24/7 chat and all, their service towards affiliates is absolutely horrible.
Listen to this:
a) When you contact live chat there is no-one there who can answer your affiliate question (for example when you want to enquire about a person you referred to HostGator that you have NOT been credited for, which happens.)
This is really NOT what bothers me, though. I don't really expect live chat replies to affiliate questions, but what follows is bad. Listen to this:
b) There is NO way to get in touch with anyone from the affiliate department via phone. It has to go via email.
c) When you email firstname.lastname@example.org they create a ticket that stays for weeks unanswered.
I have tried twice and it's a nightmare. It stays for weeks and weeks unanswered. (I see the ticket id and everything, so please don't suggest that perhaps the ticket was not submitted correctly.)
My goal has been to give away 30 websites a month, to make the hosting commission, and this would at the same time secure 360 new customers for HostGator per year.
I know 360 customers is NOTHING for HostGator, but what bothers me is what I see as a lack of respect and understanding towards people who spend both time and advertising money to get them new customers.
You are NOT valued at all.
Could anyone please give me a suggestion for another hosting company to promote that actually value their affiliates, and preferably a company that lets customers pay a few dollars a month, like HostGator.
Most companies charge for a year or more in advance.