I'm broke so I want refunds on all the products I've ever purchased from you.

105 replies
Just got this doozy fowarded on to me today from my business partner.

Dear X,

I really like your WSOs but, since money is very tight, must ask for a
refund for X, X, X, X, and X so that I can afford to keep X.

Please send my refund at your earliest convenience to ensure my continued
support of your success.


(his email address)
Yes yes yes yes...I know, refunds are "part of the game".

This is more musing at the attitude people have, and has an important lesson.
No matter how great your product is - there are some people who will take advantage of you.

Anyway, I really enjoyed the section I highlighted.

He wants a refund on all of his products except one so he can "continue his support".

Somehow me-thinks its more us supporting him. Acting as a savings account for when it's "raining" and him getting the bonus of free products.

LOL

Just something to smile at on this beautiful sunny day.

Rob
#broke #products #purchased #refunds
  • Profile picture of the author Backlink Tycoon
    Geeze that sucks, how can someone have the guts to buy all your products and then ask for a refund..seriously

    "Continued support of your success." ....HAHA!
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    • Profile picture of the author Daniel Evans
      Tell them to sod off!

      Some people are truely unbelievable.
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  • Profile picture of the author codenaam
    My Gawd, how desperate can you get?
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  • Profile picture of the author Cataclysm1987
    I'd tell him to go rot in a hole and die.
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  • Profile picture of the author George Wright
    And that is why my return policy is...

    "Return policy... Buy my stuff and later you can return and buy some more. Thank you."

    George Wright
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  • Profile picture of the author JDBradley
    yea in my eyes, they are not ligitimate reasons for a refund.

    tell him to go play on the motorway.
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  • Profile picture of the author terrystanley
    Maybe your "earliest convenience" can be "it will be never convenient".
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    • Profile picture of the author Aussie_Al
      wow - what a tool

      How did you reply to him?
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      • Profile picture of the author Rob Howard
        Originally Posted by Aussie_Al View Post

        wow - what a tool

        How did you reply to him?
        We're not sure...debating on anything from serious "you're blacklisted, dipwad" to something hilarious like...

        "Well, I would love to refund you but unfortunately I'm broke too. See, last night I had to post bond for an incident that involved a pissed off sheep rancher, 2 sheep, and a stick..."

        Rob
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        • Profile picture of the author PPC-Coach
          LOL

          Now you get to listen to this idiot bad mouth you everywhere if you don't give him a refund.

          People are awesome.
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        • Profile picture of the author Gene Pimentel
          Originally Posted by Rob Howard View Post

          We're not sure...debating on anything from serious "you're blacklisted, dipwad" to something hilarious like...

          "Well, I would love to refund you but unfortunately I'm broke too. See, last night I had to post bond for an incident that involved a pissed off sheep rancher, 2 sheep, and a stick..."

          Rob
          I vote for the latter!
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        • Profile picture of the author tpw
          Originally Posted by Rob Howard View Post

          "Well, I would love to refund you but unfortunately I'm broke too. See, last night I had to post bond for an incident that involved a pissed off sheep rancher, 2 sheep, and a stick..."

          Rob

          Where you messing with MY sheep?

          Of course, me and the ladies have worlds of fun, and the rancher is never the wiser.
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        • Profile picture of the author Aussie_Al
          Originally Posted by Rob Howard View Post

          We're not sure...debating on anything from serious "you're blacklisted, dipwad" to something hilarious like...

          "Well, I would love to refund you but unfortunately I'm broke too. See, last night I had to post bond for an incident that involved a pissed off sheep rancher, 2 sheep, and a stick..."

          Rob
          hahha priceless!!
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        • Profile picture of the author Tadresources
          Originally Posted by Rob Howard View Post

          We're not sure...debating on anything from serious "you're blacklisted, dipwad" to something hilarious like...

          "Well, I would love to refund you but unfortunately I'm broke too. See, last night I had to post bond for an incident that involved a pissed off sheep rancher, 2 sheep, and a stick..."

          Rob
          Oh I do hope you do the second one! And feel free to let us know how he responds!
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  • Profile picture of the author Krisz Rokk
    Love George's return policy
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  • Profile picture of the author renukoot
    Peoples can go to any extent for these things. Can't believe ?

    These ways, really hurt to those who are eligible for refunds.

    Bad Bad to them who just do it for their mean deeds.
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  • Profile picture of the author Rod Cortez
    Dear Rob,

    Please send me a prompt refund. I realize I have not purchased anything from you, but I want my refund anyway. This way I can support you by purchasing your next product with your own money.

    </Sarcasm>

    RoD
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    • Profile picture of the author Clandog
      Banned
      Originally Posted by Rod Cortez View Post

      Dear Rob,

      Please send me a prompt refund. I realize I have not purchased anything from you, but I want my refund anyway. This way I can support you by purchasing your next product with your own money.

      </Sarcasm>

      RoD
      LOLOLOLOL YOU SAID IT BEST!!!
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    • Profile picture of the author Nanaswhimsy
      Originally Posted by Rod Cortez View Post

      Dear Rob,

      Please send me a prompt refund. I realize I have not purchased anything from you, but I want my refund anyway. This way I can support you by purchasing your next product with your own money.

      </Sarcasm>

      RoD

      LOL Love it!
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  • Profile picture of the author PPC-Coach
    Too funny.

    I had a guy that did this:

    12:01:59 bought product
    12:02:29 asked for refund claiming it did not meet his expectations

    This was a 255 page ebook.

    He downloaded, read and asked for a refund in 30 seconds according to his logic.

    Just awesome.
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    • Profile picture of the author Rob Howard
      Originally Posted by PPC-Coach View Post

      Too funny.

      I had a guy that did this:

      12:01:59 bought product
      12:02:29 asked for refund claiming it did not meet his expectations

      This was a 255 page ebook.

      He downloaded, read and asked for a refund in 30 seconds according to his logic.

      Just awesome.
      No, you don't understand...this guy is a true SPEED READER with photographic memory. He is from the show Heroes. Seriously, what are you thinking?

      LOL

      Rob
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    • Profile picture of the author Aussie_Al
      Originally Posted by PPC-Coach View Post

      Too funny.

      I had a guy that did this:

      12:01:59 bought product
      12:02:29 asked for refund claiming it did not meet his expectations

      This was a 255 page ebook.

      He downloaded, read and asked for a refund in 30 seconds according to his logic.

      Just awesome.

      well maybe he was only expecting a 2 page mini report ??? :p:p:p
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    • Profile picture of the author coachizzy
      Originally Posted by PPC-Coach View Post

      Too funny.

      I had a guy that did this:

      12:01:59 bought product
      12:02:29 asked for refund claiming it did not meet his expectations

      This was a 255 page ebook.

      He downloaded, read and asked for a refund in 30 seconds according to his logic.

      Just awesome.
      Sounds like a scammer. He downloaded it, probably saved a copy, and then proceeded to ask for a refund. Shenanigans like this make me consider things like "product padlock" seriously.
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  • Profile picture of the author IMHunter
    LOL! Why did he even buy in the first place if he was short on cash?
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    • Profile picture of the author Rob Howard
      Originally Posted by IMHunter View Post

      LOL! Why did he even buy in the first place if he was short on cash?
      Based on his email I don't think he was short on cash at the time.

      I really do believe there are some people, who are overall honest (and let's face it, he was being honest with his reason), but treat their purchases as some sort of a savings account and the products as a bonus.

      When the going gets tough, they want a refund to help cover the loss, and yet keep the products, in essence, getting them for free.

      But this pattern does nothing to help their situation. It requires no creative thinking, no "nose to the grind - get to work and make money" solution.

      As long as they are in that pattern, they'll stay in that pattern until they determine they can't continue on that way.

      Ultimately I'm barely affected. It's a refund. Big deal. But in the long run, they are hurt a lot more.

      In a way, I have sympathy for him, because he has to be desperate, and somewhat brave to admit he needs a refund to cover bills.

      The best response would probably be "Look, I'll give you a refund, but you need to learn discipline if you want to succeed."

      Rob
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      • Profile picture of the author Chrisbroholm
        I mean I don't agree with his reasoning, but how many of the people who ask for refunds without a reason are doing it for that exact reason?

        If you want to offer a 100% refund, this is the way the game goes. I'm not saying its fair or anything, but like you say, that's the game.
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  • Profile picture of the author GarrieWilson
    What's your refund policy?

    Guess your WSOs wont make me a millionaire with a button push.

    -G
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  • Profile picture of the author Tim_Carter
    I wouldn't refund him. That is not a legitimate reason.

    People always say to always refund, but that has caused the attitude of that buyer to become much more common. I think we need to rethink refund policy a bit in this industry. It is a bit too lax. Then maybe serial refunders would just go away.
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    • Profile picture of the author tpw
      Originally Posted by Tim_Carter View Post

      I think we need to rethink refund policy a bit in this industry. It is a bit too lax. Then maybe serial refunders would just go away.

      Maybe the people who KNOW what the serial refunders are doing could proactively take steps to eliminate these kinds of people.

      For example, who knows better who the serial refunders are? Paypal maybe?

      They are quick to turn off accounts of people who get a lot of refunds, yet they are more than complicit in allowing serial refunders to continue their shananigans.

      Just some food for thought...
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    • Profile picture of the author BIG Mike
      Banned
      Originally Posted by Tim_Carter View Post

      I wouldn't refund him. That is not a legitimate reason.
      Depending on what the refund policy was, it often doesn't matter what reason is.

      People always say to always refund, but that has caused the attitude of that buyer to become much more common.[COLOR="rgb(139, 0, 0)"] I think we need to rethink refund policy a bit in this industry[/COLOR]. It is a bit too lax. Then maybe serial refunders would just go away.
      I swear by our "No Refund" policy - it doesn't hurt business at all and the few people that fight it lose the battle. Of course then they label us scammers...but oh well.

      Although a lot of folks "Think" a "No Questions Asked" type of refund policy is necessary, they should test a no refund policy to be sure.
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      • Profile picture of the author Rob Howard
        Originally Posted by BIG Mike View Post

        Depending on what the refund policy was, it often doesn't matter what reason is.
        Oh, he'll get his refund. He'll probably get a refund on the one he didn't ask for too.

        And then he'll be blacklisted and removed from the list. And to be honest, it may be for his own betterment anyway.

        I have no problem giving refunds. I still DO have the choice of choosing who I'll sell to. And from here on out, he is my ex-customer.

        Rob
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      • Profile picture of the author Tim_Carter
        Originally Posted by BIG Mike View Post

        I swear by our "No Refund" policy - it doesn't hurt business at all and the few people that fight it lose the battle. Of course then they label us scammers...but oh well.

        Although a lot of folks "Think" a "No Questions Asked" type of refund policy is necessary, they should test a no refund policy to be sure.
        I have a no refund policy on my plr stuff. No issues.
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  • Profile picture of the author weheartcontent
    Wow, the nerve of some people. Personally I won't give a refund, but he might go about spreading rumors and thats bad press!

    Hey, at least he was honest about a refund!
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  • Profile picture of the author atrbiz
    ......desperate much?
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  • Profile picture of the author harrymcclaire
    Wow. tell him to get a job man.
    quit playing around the itnernet. haha
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  • Profile picture of the author Farish
    It all depends on your refund policy. No matter whether you like it or not, your reputation matters on how well you stand by it. Now if you do not like the situation, change your refund policy for future sales.
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  • Profile picture of the author dbwebdesignz
    Refunds are defiantly part of the game, but what a jerk. Does sound like a real pain as he is just keeping himself afloat. He will go under soon though by the sounds of it.
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  • Profile picture of the author diger
    Be patient, - soon he will want the refund BEFORE he buys......
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  • Profile picture of the author Daryl Green
    If it were me I would refund him for everything even the single one he wants to keep. Then I would unsubscribe him from your list as obviously he is too weak to resist your powerful salescopy voodoo and send him a personal note that when he is ready to take action on 1 thing and has himself in a better financial position then he can find you at whatever url.
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    • Profile picture of the author Dan Curtis
      Originally Posted by Daryl Green View Post

      obviously he is too weak to resist your powerful salescopy voodoo
      Sales copy voodoo. I like that. Made me laugh...
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  • Profile picture of the author stevenfabian
    While I truly understand how irritating that can be, as long as not all of your customers are doing that, be happy that you're in a much better position. You really can't do anything more than that, if you offer an unconditional guarantee. And even if you don't, I think I couldn't resist to give people back their money when they are so desperate. That's not a great business model I know, but that's just me...
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  • Profile picture of the author Douggie
    LOL what a lame reason.

    Still like you said - just part of the game.
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    • Profile picture of the author greenmile
      The things people say when they are wanting a refund can be just ridiculous. From some customer service work I did, I received a refund request that said something along the lines of "I really like what you guys are doing, but I haven't had time to do anything with it or use your services. So, I want to refunded everything I've ever paid you ASAP. If you don't, I'm reporting you to the BBB and bad mouthing you everywhere I can think of"

      Oh, and this was 9+ months into their membership.

      Originally Posted by PPC-Coach View Post

      Too funny.

      I had a guy that did this:

      12:01:59 bought product
      12:02:29 asked for refund claiming it did not meet his expectations

      This was a 255 page ebook.

      He downloaded, read and asked for a refund in 30 seconds according to his logic.

      Just awesome.
      I wish I had those speed-reading skills!

      Originally Posted by diger View Post

      Be patient, - soon he will want the refund BEFORE he buys......
      Well, of course! How else can you afford to buy anything if you don't get the money first? :rolleyes:
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  • Profile picture of the author PowToon
    This should go into a post on Upsides and Downsides to a no-questions-asked guarantee
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  • Profile picture of the author Kal Sallam
    Sounds like a problem without a real solution but, there will be a solution soon!
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  • Profile picture of the author genuine86
    Yes it's very unfortunate when a buyer requests a refund on an amazing product, simply because they need the cash.
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  • Profile picture of the author sbucciarel
    Banned
    That's priceless. He's being honest about being dishonest and making it sound like he's doing you a favor "supporting" you.
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  • Dear Rob,

    I'm entitled to free mentoring from you, please tell me when you are ready to provide it, and if I'm not happy I need you to compensate me for my time.

    PS: I need a done for you type mentoring, make sure you do everything you teach since I'm a busy guy, what I need is a system that gets me my check in the mail that I'm entitled to!

    (Sarcasm).
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    soon people... Relax...
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  • Profile picture of the author VickiLee
    Tpp PPC-Coach.. Really? 250 pages in 30 seconds? You can't even print it off in 30 seconds..sounds like a shopping fetish to me.

    I don't know.. I loved the term "serial refunder".. but, the whole thing sounds a bit on the scam side to me. This is a business partner-- not just a buyer? Really?
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  • Profile picture of the author Seth Bias
    Someone needs to create a WSO that automatically deletes the persons ebook,software forever if someone refunds... now that would be funny.
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    • Profile picture of the author Arimont
      Originally Posted by Seth Bias View Post

      Someone needs to create a WSO that automatically deletes the persons ebook,software forever if someone refunds... now that would be funny.
      There are some already....they are called Virus\Trojan\Malware...
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  • Profile picture of the author Onora Oz
    Sorry to be rude but... there's no patch for human stupidity.
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  • ....Why even send a stupid email like that? haha
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  • Profile picture of the author bobcath
    Rob you should refund on each request, then you could follow up later with your own sob story asking for a refund of the refunds, 'just so that you can help sustain his failure'. Of course then you should fairly expect a request for a refund on the refunded refunds....
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  • Profile picture of the author sonicadam123
    This is hilarious.

    These crazy people are everywhere, I guess we have to laugh at them really.

    I worked in retail for years and had some mad customers.

    This one guy came into a store going mental about about buying a kettle with no cable in the box, he ranted and raved for 10 minutes and was giving the customer service guy abuse, and a lot of his abusive comments were quite racial.

    The manager went over and opened the box with his kettle in, and took out the power cable ....

    Other great ones included "I scratched my ipod touch give me a new one".

    "I bought this product, I don't know when, I don't have the receipt, but I want my money back".

    Got to laugh really lol.
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    • Profile picture of the author Amber Jalink
      This is funny - in a sad sorta way, but I completely understand. People will get the product, read it, and refund because they're too poor to keep it.

      On a good note - you know they'll likely never be ones to succeed with what they learned from you because they obviously don't care to apply it.

      I had an instance that this triggered in my mind:

      1 customer emailed me and said:

      "I've been doing my taxes, and I came across this receipt from 3 years ago. I don't remember getting the service, so I probably didn't get it. Please refund my money so I can use it to pay my taxes."

      Seriously.

      I cracked up for about a day.

      Then I replied with a simple email, clearly stating that

      1) they absolutely DID get it (and provided log in details, with a screenshot of proof of their last log in, and that they DID in fact get the advertising they paid for),

      and

      2) I don't provide refunds 3 years later.

      Eesh.


      Originally Posted by Tim_Carter View Post

      I wouldn't refund him. That is not a legitimate reason.

      People always say to always refund, but that has caused the attitude of that buyer to become much more common. I think we need to rethink refund policy a bit in this industry. It is a bit too lax. Then maybe serial refunders would just go away.

      You're right. Several years ago I actually finally added a remark in my main website's terms of service that very clearly states:
      "If you have however, received a money back refund on ANY service, you will no longer qualify for a refund on any further services or a portion thereof. We do reserve the right to refuse future services to anyone who has asked for a refund. That includes future purchases at our judgement.
      We do not give refunds because you "forgot" you joined our sponsor program. It's not a valid excuse - just as you can't order something from the store, then ask for a refund six months or a year later because "you forgot" what you purchased and didn't use it. You are responsible for submissions your information.

      Refunds will not be provided "because you are broke and you need your money back". While we sympathize with sudden changes in financial situations, our refund policy does not allow this."
      Obviously that was for a membership program I had running, but I keep it on my site still for any program/offer that I don't offer a refund on.

      *Another note* should be added, is an expiry time limit. If a person comes back 3 months after they bought, but the refund policy was 30 days, then they shouldn't get it.

      Originally Posted by Seth Bias View Post

      Someone needs to create a WSO that automatically deletes the persons ebook,software forever if someone refunds... now that would be funny.
      Actually there sorta was but I can NOT find the bookmark and its been driving me crazy for weeks lol. Someone here had in their sig file, that they had software (or a membership system of some sort), that locked the software from either those sharing it or also refunds.

      It did actually make the ebooks unusable.

      I can't find it - but I wish I could! (Thought I bookmarked it but I just can't find it).

      Unfortunately refunds are typically a part of the internet, but in some cases it shouldn't be allowed, in my opinion.
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  • Profile picture of the author Tadresources
    People have stopped surprising me with this type of stuff. A business contact of mine got into a disagreement with a steady client he was doing work for, and the guy literally went back two or three months and disputed payments he had made through Paypal. He was able to defend himself on most of the disputes, but the client managed to get back a considerable amount of money for no reason at all. Very frustrating!

    I hope you managed to find time between laughing fits to tell this guy where to go!
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  • Profile picture of the author Fernando Veloso
    Tomorrow morning I'll do the exact same thing with my clothes from last 3 winters, my boogie boards from last 20 years, and my pooo from my last meals...

    Fun day ahead!
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    • Wow, I'm amazed that email. Takes brass ones. Still sucks.
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  • Profile picture of the author erichammer
    There is a simple solution folks -- you issue the refund along with a note saying that you are now banned from purchasing my products in the future. Not issuing a refund would potentially cause more harm than good. However, it's perfectly reasonable to ban someone for being a serial refunder.
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    • Profile picture of the author Bill Farnham
      Rob,

      You may want to remove the subheadline in your sales copy where it reads:

      Perfect For Complete Idiots!

      If Your I.Q. Is Lower Than The Sales Price
      You're Entitled To A Refund At Anytime!


      See, there's the problem...:p

      ~Bill
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    • Originally Posted by erichammer View Post

      There is a simple solution folks -- you issue the refund along with a note saying that you are now banned from purchasing my products in the future. Not issuing a refund would potentially cause more harm than good. However, it's perfectly reasonable to ban someone for being a serial refunder.
      Yeah I blacklist the scammy *******s. 99% of people are awesome and in all honestly I shouldn't care about the 1% of scammers, but I have a big problem with dishonesty. If its legit then fine, but some people just do this to get free sh*t and thats wrong.
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  • Profile picture of the author Tim3
    Rarely is my flabber so ghasted...

    With 'support' like that Rob you're gonna go bust
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  • Profile picture of the author focusedlife
    Is it illegal to charge him a "dealing with stupid" fee?
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  • Profile picture of the author powerspike
    You could always refund minus the "packaging and handling fees".

    That's always a good one.

    If items are out of the refund period, then they shouldn't be refunded, most digital items have a 30-90 day refund period.

    For Software, I put something like "If the product is not as described, or does not work for you, you are entitled to a full refund within the refund period of XX" in my sales pages, works like a charm.
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  • Profile picture of the author tpw
    The funny thing is that some unnamed person is sitting in the audience today watching us laugh and poke fun at his failed "rainy day" money-raising scheme. :p
    Signature
    Bill Platt, Oklahoma USA, PlattPublishing.com
    Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author Norfolk
    Hello. I got pancakes here this morning. I ate them and they were quite good, but I'm hungry again. Can you please kindly refund me, so I can go buy more pancakes somewhere else?

    Most products don't have refund policies slapped all over them. People still buy them and don't go asking for refunds. Yet IM is ridden with them.
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  • Profile picture of the author Mark Singletary
    You could send them to your customer service representative - Helen Wait.

    So when they ask for their refund, you just tell them they can go to Helen Wait.

    Mark
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  • Profile picture of the author tritolito
    Very funny stories with refunds like this guy that bought a product from me for a buck for his first month and went and did a refund 10 days in, now i don't think one dollar is gonna make this guy any richer.
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    • Profile picture of the author Genycis
      Originally Posted by tritolito View Post

      Very funny stories with refunds like this guy that bought a product from me for a buck for his first month and went and did a refund 10 days in, now i don't think one dollar is gonna make this guy any richer.
      Lol, he was either testing the waters to see if he'd get his refund so he could complain if he didn't, or he feels he's achieving some principle proving moment by asking for a refund.

      While on video courses, you couldn't make someone "unwatch" something, it'd be nice for digital products, for them to have some kind of bug within, so if you get a demanding refund request for an ebook you've sold for example, then the hidden encrypted scripting could allow you to trigger some action on your PC that disrupts their book.

      COuld you imagine thinking you were going to pull a fast one, buy your eBook, and then 3 days later, ask for a refund while thinking you were going to read the book still, only to find that when you open the ebook now, the ebook's letters are all jumbled up, mixed together, and pages are missing? Lol, I know that would shock the hell out of me if I were that type of person to ask for refund after refund. lol.

      That said, for my digital products, I don't typically offer refunds and I clearly list my No Refund Policy on my websites. Basically, since it's a digital good, I'm not refunding. Maybe in the future I'll change this, but even then, I'd change it to maybe a 75% refund clause of some sort. Just my 2 cents. While I completely understand some people's dilemmas, there are other people that just try to get over and I can do without them.
      Signature
      Genycis
      -- Absorbing & implementing. Need hip hop beats for your business needs? Hit me up!
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  • Profile picture of the author tritolito
    Imagine asking one dollar refund for a whole month of Free training.
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  • Profile picture of the author Raydal
    I've received similar emails but for one product not a whole
    list. The customer basically says, "I think your product is
    great but I'm in need of some money right now so please
    send a refund."

    But this one definite takes the cake. Just the work of
    having to find all those transactions to refund leaves
    you with a double loss--the sale and you time.

    -Ray Edwards
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    The most powerful and concentrated copywriting training online today bar none! Autoresponder Writing Email SECRETS
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    • Profile picture of the author drmani
      Refunds suck. And they hurt.

      I know - because my first ever infoproduct sale in the IM
      niche was refunded, with a nasty remark, to boot. 14 YEARS
      later, I've not yet forgotten the comment, or the person
      (yes, he's still around!) - and also the fact that it's only
      one of TWO refunds that product has received since, over the
      years I sold it, totalling many thousand copies!

      So refunds aren't about "quality of product" or even "kind
      of buyer"
      - just a fact of the digital product selling life.

      With that said, I have on at least 3 occasions I can recall,
      faced exactly the same request the OP did - and refunded
      all past payments (one of them added up to over $2,000).

      My reason?

      Because IF that person was really broke and struggling, I'd
      be helping them far more by refunding their money than from
      giving them my infoproduct.

      Sure, we can blame them for making wrong choices about their
      buying behavior, but in the ultimate analysis, it was my
      choice about how best to help out a client.

      Not recommending this as "best practice" - but in all cases,
      this approach did NOT hurt my business (except in a very short
      term cash-flow way, in one case), and went on to create fans.

      Surprising as it might seem, not fans who wanted to rip off my
      ebooks, but genuine ones who bought, and kept buying more, or
      asking their friends to.

      I was telling my cousin recently, in a different context,
      that karma is a b*tch... but a fair one!

      In the beginning, before being "successful" selling ebooks,
      or services (or anything), the idea of returning money paid
      to you can seem silly, a joke, ridiculous, or even blasphemous.

      But imho, it's a question of 'horses for courses' - a choice
      each business owner makes for him or herself... about doing
      what, in your client's best interest, is the "right thing".

      My 2 cents worth... now go on, ask me for a refund!

      All success
      Dr.Mani
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  • Profile picture of the author Zeus66
    Why couldn't you just give me the refunds, Rob? You didn't have to out me here in front of everyone. You're mean.
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  • I hate bs refunds. You know those people who buy your product and then steal it and sell it online for a dollar and then ask your for a refund. I just hate deceit. There are some poducts that I just will not offer offer refunds on, and I say it straight up, and no one ever has complained about it.

    I think a lot of people are getting sick of serial refunders. I am seeing refunds being offered less, and less.

    If you are buying blind copy and a refund is offered and the product is either crap or something you already know, then fine, delete it from your hard drive and ask for a refund, but if you are not taking action then it is your fault not the product.
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    PM Me Now!

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    • Profile picture of the author greenmile
      Originally Posted by Resale Rights Ninja View Post

      If you are buying blind copy and a refund is offered and the product is either crap or something you already know, then fine, delete it from your hard drive and ask for a refund, but if you are not taking action then it is your fault not the product.
      You mean if I buy something, I have to actually do something with it? I won't just make what the sales copy says by reading it?
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  • Profile picture of the author timpears
    You didn't actually give them a refund, did you?
    Signature

    Tim Pears

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    • Profile picture of the author Rob Howard
      Originally Posted by timpears View Post

      You didn't actually give them a refund, did you?
      Haven't yet but probably will.

      No sense in fighting it and risking issues with paypal.

      If he did this to me, he did it to others and eventually he WILL lose his paypal account. (PayPal does eventually investigate those things - but I think it has to be a significant amount of refunds)

      Rob
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  • Profile picture of the author BIG Mike
    Banned
    I just read this entire thread and wasn't satisfied - I'd like my time refunded so I can use it elsewhere.
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  • Profile picture of the author nicolelwriting
    He shouldn't get a refund at all. I hope that you have something on your site mentioning anything about no refunds after purchase. I don't think for digital/electronic media there should be any refunds UNLESS he didn't download the product in the allotted time. He downloaded the product and that's it. It seems as if this person is trying to pull some sort of scam. If you're looking into refunding this guy then maybe refund several of them but not all of them. He's trying to get free products and it doesn't work that way.
    Signature

    Nicole Leon - Professional Writer -
    I write blogs, articles, ebooks, PLR, reviews, reports, etc
    My Blog and Portfolio My LinkedIn Profile

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  • Profile picture of the author Victoralexon
    The audacity of some people.
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  • Profile picture of the author erikaawakening
    Originally Posted by Rob Howard View Post

    Just got this doozy fowarded on to me today from my business partner.

    Yes yes yes yes...I know, refunds are "part of the game".

    This is more musing at the attitude people have, and has an important lesson.
    No matter how great your product is - there are some people who will take advantage of you.

    Anyway, I really enjoyed the section I highlighted.

    He wants a refund on all of his products except one so he can "continue his support".

    Somehow me-thinks its more us supporting him. Acting as a savings account for when it's "raining" and him getting the bonus of free products.

    LOL

    Just something to smile at on this beautiful sunny day.

    Rob

    You say that refunds are "part of the game." I thought that too, but I changed my mind and now have a strict no-refund policy. What business are you in? Refunds make sense to me if you are Apple and you are selling gazillions of computers. In my line of business, which is transformational coaching and products, they make no sense at all. I don't get refund requests often, but when I do, it's never for a good reason. It's pretty much always someone chickening out on their commitment, which hurts them and me. Which is why I don't give them.

    I would honor your policy if you have a "no questions asked" refund policy, but I would then revisit the policy and see if it's really aligned with your and your customers' highest good. From my perspective, bogus refund requests raise prices and reduce service for all of my other customers who are committed, so I "stepped away from the crowd." And I might add, that I'm having my most successful business year ever, and have had a lot of people compliment me on the new policy because it shows self-respect and good boundaries.
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    - Erika Awakening, Holistic Life and Business Coach from http://tapsmarter.com (rapid self-empowerment with money and life) and http://ErikaAwakening.com (powerful self-development)

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  • Profile picture of the author erikaawakening
    "No refunds for ANY reason" is stated clearly on every product offering page on my website.
    Signature

    - Erika Awakening, Holistic Life and Business Coach from http://tapsmarter.com (rapid self-empowerment with money and life) and http://ErikaAwakening.com (powerful self-development)

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  • Profile picture of the author The A
    lulz.. buut gotta admit that that guy in question really has the courage, the courage to put that big shame on his own face. no kidding.

    he's really ridiculous. hope i will never deal with such dude
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    "And all what's left is nothing but a bunch of weeping competitors..."
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  • Profile picture of the author Oliver Williams
    Some people are basically not prepared to take responsibility for their own actions or lack of.
    Signature
    Don't believe everything you think
    \\\===========================///
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  • Profile picture of the author savvybizbuilder
    Keep that spirit, somehow you still manage to find it funny.
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  • Profile picture of the author john_kennedy
    I don't know why you'd worry about PayPal. You are selling digital products. If the guy raises a stink with PP, all you have to say is that it was digital content. Case closed.

    What type of payments are eligible for re-imbursement under PayPal Buyer Protection?

    PayPal Buyer Protection only applies to payments for certain tangible, physical goods that can be shipped. Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:
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  • Profile picture of the author David Sneen
    Rob, I was just thinking. Do you ever wonder why this guy was broke? It is difficult to earn money when there are loose screws inside your head.
    Signature
    David Sneen
    It's what you do when no one is watching
    that determines what you will be able to
    do when everyone is watching.
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  • Profile picture of the author sumith
    what an awesome mail .. But honestly we see this everywhere and in my view they are the "hoppers" :-)
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    Sumith jain


    One on One Business Coaching
    www.sumithjain.com
    It’s better to take a chance and lose than to lose out for never having taken the chance!

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  • Profile picture of the author gojiberryman
    Lol its people like this who end up not making it anywhere in the internet marketing arena anyways. The simple fact that this person wants to take advantage of people and take the easy way out fully explains their role as a human being. This person is a lazy, son of a gun who doesn't want to work for what he or she gets. Its a sad sad story.
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  • Profile picture of the author makingiants
    Wow-what a perfect message for an autoresponder and a blog post!
    Mike Dillard had a habit of sending messages like this.

    Then he went to prove how wrong it was. Turns lemons into
    lemonade when you stir it up right.

    Vince aka makingiants
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  • Profile picture of the author kencalhn
    I think it's unfortunate that there's dishonest customers who are essentially trying to steal things from info-producers. This isn't referring to those who on occasion ask for a refund, if you offer a MBG (I don't, since I have a lot of previews/free webinars that lead to sales). Big picture though, they weren't real customers in the first place. I do keep a "do not sell to" blacklist with problem people that I refer to before processing all new sales, to see if I want their business.

    Over the years, 99%+ of my customers have been great, and it's to them I work towards helping. Worrying about the 1% (or less) that are dishonest, is counterproductive I've found. Just focus on overdelivering great content to the niche you're in, and that's the main thing to work on. Strategically, while it's smart to have a product ladder with a few cheap sub-$97 offerings, it's best I think to build a business with things priced $197-$797 as the core, which attracts better-quality customers (vs bottomfeeding serial refunders who live in the sub-$77 niches).
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  • Profile picture of the author zoomsixx
    I would ignore them and just hope they drop it. The unfortunate thing is that they will get a refund if they really push for it.
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  • Profile picture of the author Romeo90
    It reminds me of someone I had asking for a refund recently.

    With my eBook, I have 3 sets of bonus material. 2 are in basic Word format.

    He said he enjoyed my eBook, but must ask for a refund as he could not open the bonus material. I resent it. He got back to me, saying that he had his son over, and for hours they could not open the Word file. He again said, I must ask for a refund.

    I then Opened up the word file, copied and pasted it into the email. Again, he said he could not see the bonus material, and even his 'computer guy' came round and could not access it.

    I then told him to sack his computer guy, and simply scroll down and the bonus material is on the threaded email where he was putting his replies.

    I stand by my refund policy, but whenever someone doesn't have the balls to ask for a refund straight out, I will simply not give in so easily.
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  • Profile picture of the author nrupen
    If you'll start refunding money on such kinda requests you'll become bankrupt soon
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  • Profile picture of the author Webgeniuz1
    Well said RyanLester,

    I worked in the service industry all my life. It boggles my mind how people demand a refund for services already provided but they have no problem going to the store and paying upfront and never think about asking for a refund..
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