Recieved my first Pay Pal dispute Today

by e-mail2u 14 replies
Well it had to happen sooner or later,

Sold a cd-rom full of e books,software etc on eBay, item arrived yesterday i track all of my shipping. They made no attempt to contact me just demanded a full refund from Pay Pal.

Well i have took it to the next level, sent Pay Pal a long e-mail with all the facts. Informed then of my return policy contained with in the auction. Stated i am will to accept these terms when the item is returned. As i cannot be assured they have removed all content of the cd from their P.C.

Also mention the buyer never contacted me, through eBay or via e-mail.

Do you think i am right to fight this or should i have just bent over and took it in the a***.

Has this happened to any warriors before and did you win or lose?...

Your opinions are gratefully welcome.
#main internet marketing discussion forum #dispute #pal #pay #recieved #today
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  • Profile picture of the author rmholla
    Doesn't hurt to at least try to fight it. Since it was a physical item and you tracked it and have a return policy you have a good shot at having PayPal at least hear you out. If it had been a download it would have been a lost cause.

    I would get on the phone with someone from PayPal (I use to have the number, I'll look to see where I filed it or maybe someone else has it handy). You can cut through a lot of BS if you can get someone on the phone.

    I hope it wasn't an expensive product.


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    • Profile picture of the author e-mail2u
      Just dug around in the buyers profile, seems they bought a similar item from another seller, whom happens to have powerseller status. Left them pos feedback and just filed a dispute against me.

      Should i bring this to the attention of Pay Pal!.
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      • Profile picture of the author Sirius Lin
        Honestly, if it's just a few dollars, I'd refund and block the bidder permanently. There's no point pulling your hair out over a few dollars.

        I have found that Paypal is responsive to proof of delivery (i.e. package tracking), though. So maybe you want to submit the tracking ID to Paypal and explain that item was delivered as promised, but you also noticed that the buyer has bought a similar item from another seller and suspect buyer's remorse. Then see what Paypal has to say about this.

        ~ Sirius
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        • Profile picture of the author braver55b
          You may have some standing in that it was a physical product, I have similar crap pulled on me but it was a digital product so even though I presented paypal with my side of the story and despite the fact that they have a policy not to refund digital product disputes, they sent the money back to the buyer.


          I second what the previous warrior said, just block them and move on.
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          • Profile picture of the author Jelasco
            If it's just a dispute you don't even have to respond.
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          • Profile picture of the author e-mail2u
            Thank you all so far,

            I do intent to block this buyer, and am willing to give a refund. What got my goat was they never contacted me. If they had explain the situation i would have had no problems.

            They checked out both cd's and disputed the non power seller thinking i was an easy target.
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            • Profile picture of the author Dick Doe
              Originally Posted by e-mail2u View Post

              Thank you all so far,

              I do intent to block this buyer, and am willing to give a refund. What got my goat was they never contacted me. If they had explain the situation i would have had no problems.

              They checked out both cd's and disputed the non power seller thinking i was an easy target.

              I think you have already made your decision, but I would like to add my 2 cents here as well. Life is too short to fight with these suckers. I seldom have refund requests, but whenever I have one, I instantly process the refund! No dispute, no fights.

              I personally believe that the time I spend in fighting a refund would better be spent in creating a new product or writing some articles. Of course, that maybe just me.

              Also from what I have heard from some Warriors, sellers rarely have any success with the Paypal dispute system. Almost always the customer is the king
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  • You definitely should not take in the a**.

    If you present enough evidence to paypal they will very likely rule in your favor, although it could take up to 30 days for the dispute to be resolved.

    Funny enough, a couple of weeks ago I received an "unauthorized transaction" notice from paypal because someone wanted a refund for one of my $7 info products.

    The idea of asking for a refund for $7 is pretty ridiculous in and of itself and going to the extreme of filing an unauthorized transaction dispute is just scandalous.

    Random thought.....

    I realized recently that I need to actually start asking for refunds.

    About 90% of the time when I shell out cash for IM info product, I'm usually very disappointed. I'm so mild mannered that in the past 6 years I've yet to ask for a single refund.....it somehow seems impolite.

    God, I'm such a weirdo.
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    • Profile picture of the author clanspring
      Originally Posted by Zachary R. Skinner View Post

      Random thought.....

      I realized recently that I need to actually start asking for refunds.

      About 90% of the time when I shell out cash for IM info product, I'm usually very disappointed. I'm so mild mannered that in the past 6 years I've yet to ask for a single refund.....it somehow seems impolite.

      God, I'm such a weirdo.
      I know what you mean Zachary... I've ordered stuff and felt really disappointed, but felt like too much of a cheapskate or something to ask for a refund. Weird, huh?
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  • Profile picture of the author Ruth Hendrickson
    This has happened to me, too, and I'll bet just about every seller on eBay has experiences like this. PayPal seems to always err on the side of the buyer. Now that buyers can only get positive feedback, this kind of thing will just get worse.

    eBay says sellers should have a clear refund policy in the item description. My refund policy is to give refunds within 7 days if the customer is not satisfied. it sounds like your buyer filed a paypal dispute before they received the product. maybe they filed it stating no product was received. It's a good thing you have a tracking no. to show that you sent the item. Your buyer will have to return to item to you before getting a refund. Giving refunds is just part of doing business. Thankfully, my refunds have been very few, but I always give them if asked and if the product is returned.
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    • Profile picture of the author e-mail2u
      Refund policy was in the auction listing, they just by-passed this. Went to Pay Pal to dispute and left me neg feedback. Which eBay will not revoke, Pay Pal sided with the buyer. Still to receive the item, clearly thinking of shutting up shop on eBay (just a thought at the moment).

      I could get the feedback removed but that would require me getting a slap on the wrist from eBay...
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    • Profile picture of the author 2bwealthy
      I would make a case out of it only becuase the person never bothered to contact you.
      You delivered a physical product and you have proof of it.
      however Paypal begin Paypal who knows where it gets you.
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