IM products are increasingly being delivered via online formats. So, in order to access the training, you have to "login" to a site.
But, what happens when the vendor continually redirects the login page to another product offering? I tell you what happens. You no longer have access to something you paid for. Is that ethical? Is it criminal?
I will not reveal the name of the product to protect the innocent in case there is something that happened out of the vendor's control, but it's not likely. This is the second time this particular vendor has done this, so I doubt it's some mistake.
What do you think I should do to either get a refund or get electronic copy to this product?