PayPal Outage On April 19th - If You're Selling Something Need To Read This

36 replies
Just a heads up, there's going to be a paypal outage for a couple hours on April 19th so no payments are going to work. Figured I'd pass it on before people start having a fit that day if you're launching something that day

Here's the email I got:


To better serve our millions of customers, PayPal is upgrading our data center on April 19, 2012 from 10:00 p.m. PDT to approximately 11:00 p.m. PDT. Preparations for the migration will begin at 9:00 p.m. PDT which will have minimal external impact. We’re confident these changes will improve our services and help us meet the growing demands of our customers.
Impact to your business during the migration
During the time of this upgrade, there will be a system-wide interruption to PayPal, including but not limited to the following:
· PayPal’s website, www.paypal.com will be unavailable and accountholders will not be able to log into their account. In addition, most consumers will receive an error message when attempting to checkout using PayPal.

· Most of the PayPal API calls attempted during the upgrade will fail with a 10001 (internal error) response. Some Authorizations and Sale transactions via Direct Payment API calls may successfully complete but merchants may also see result codes 104,102 and 1000 returned. When these result codes are returned, it is recommended that the merchant review their PayPal account prior to resubmitting the transaction. Any type of Referenced Transaction calls for all PayPal API calls (Delayed Capture, Refund, Reference Transaction and Void calls) will fail with a 10001 response.

· Adaptive Payment API calls will not be supported during this upgrade and will fail with a 520002 (internal error) response.

· Batch processing services will be unavailable during this upgrade. If batch requests are submitted when the service is unavailable, the processing will be delayed.

· Transactions created prior to March 19 will not be available between 9:00 p.m. PDT and 11 p.m. PDT. This data will be missing from History in the PayPal account and cannot be accessed to process a delayed capture, void, refund or referenced transaction. Attempts to reference a transaction created prior to March 19th via an API call will result in a 10001 (internal error) response.

· Merchant Reports for the Eastern & Pacific time zones for April 19 activity, which will be created on April 20, may have a delayed delivery. There is no significant delay expected for Settlement Withdrawal. Auto Sweep will be put on hold on April 19 and depending when batch services are resumed, it may be run early morning on April 20. The PayPal SFTP drop box will not be available during the upgrade.

To ensure you are up to date on the latest information about this system upgrade, please go to the blog post regarding this event found here on x.com. If you have any questions about this announcement, please don’t hesitate to contact us.
You are a valuable customer and we appreciate your patience as we work to upgrade our services to you.
Sincerely,
PayPal

Here's the link where it's posted on X Commerce to:

https://www.x.com/node/304976
#19th #april #email #outage #paypal
  • Profile picture of the author Robert Michael
    Nice, thanks for the heads-up.

    I dont think I got that email (or at least not yet) but even if I had, I probably wouldnt have opened it anyway.

    lol so I would have been one of the people 'having a fit'
    {{ DiscussionBoard.errors[6051208].message }}
  • Profile picture of the author JasonGiorgini
    No payments for an hour?? You mean to tell me they don't have a backup way to accept payments? Unreal. I haven't gotten that message yet either however.
    {{ DiscussionBoard.errors[6051263].message }}
  • Profile picture of the author StacyGal
    I haven't received that e-mail, either...weird?! I find it hard to believe that they would totally shut down for an hour. PayPal is like any other banking facility. I would think that they would have to have a way for business owners and customers to conduct their daily transactions.
    Signature
    — Stacy —
    {{ DiscussionBoard.errors[6051570].message }}
  • Profile picture of the author payment proof
    Thanks for letting us know.
    {{ DiscussionBoard.errors[6051615].message }}
  • Profile picture of the author juninhop
    thanks for the heads up...its people like you who make forums like this great
    haven't received that email from paypal though; strange
    Signature
    ABC
    {{ DiscussionBoard.errors[6051676].message }}
  • Profile picture of the author Elluminati
    Weird that no one else has gotten that email...but thanks for the heads up.
    {{ DiscussionBoard.errors[6051700].message }}
    • Profile picture of the author Bryan Zimmerman
      Originally Posted by Elluminati View Post

      Weird that no one else has gotten that email...but thanks for the heads up.

      That is strange no one else has got it, but I've gotten one at a couple different email addresses.

      Here's the link where it's posted on X Commerce to:

      https://www.x.com/node/304976

      Specifically

      "Impact to your business



      During the time of the upgrade, there will be a system-wide interruption to the PayPal API services and our website. This means that customers will not be able to log into or use their PayPal accounts. "
      {{ DiscussionBoard.errors[6052259].message }}
  • Profile picture of the author cnagaraj
    Thanks for the heads up.
    {{ DiscussionBoard.errors[6051968].message }}
  • Profile picture of the author cantormel
    Thanks for the heads up. I guess that's not the day to go live with your WSO.
    {{ DiscussionBoard.errors[6052291].message }}
    • Profile picture of the author Mike Russen
      Yes ditto on the thanks for the info...
      Signature
      {{ DiscussionBoard.errors[6052671].message }}
    • Profile picture of the author Paul Barrs
      Originally Posted by cantormel View Post

      Thanks for the heads up. I guess that's not the day to go live with your WSO.
      I would actually think it better to hold off a few days, wait till it's over. I was about to push go on my new one tomorrow... not any more.

      Paul Barrs
      Signature
      **********
      It's Simple... I don't "sell" IM anymore, but still do lots of YouTube Videos
      **********
      {{ DiscussionBoard.errors[6052735].message }}
  • {{ DiscussionBoard.errors[6052680].message }}
  • Profile picture of the author loi77
    Thanks for the heads up.

    I did receive that letter from PayPal, but I didn't border to read through it.

    Thanks for the reminder!
    Signature

    {{ DiscussionBoard.errors[6052716].message }}
  • Profile picture of the author Andy Fletcher
    It sounds a lot worse than it is. It's only an hour's downtime and being conducted at the absolute slowest time of day. At DigiResults we have transaction data from millions of dollars of business and the time they have picked is quite clearly a global low point being in the early hours of the morning US time.

    Don't postpone your launches for this. Get them out there and take advantage of everyone else panicing and not doing so.
    {{ DiscussionBoard.errors[6053316].message }}
    • Profile picture of the author Bryan Zimmerman
      Originally Posted by Andy Fletcher View Post

      It sounds a lot worse than it is. It's only an hour's downtime and being conducted at the absolute slowest time of day. Don't postpone your launches for this. Get them out there and take advantage of everyone else panicing and not doing so.
      Exactly. It's only for an hour so no need to hold off on any launches, me posting it was just so people were aware of it and didn't freak out when JVZoo, Digiresults, W+ and any other transactions wouldn't work and think it was the platforms.
      {{ DiscussionBoard.errors[6053938].message }}
      • Profile picture of the author Michael Oksa
        Originally Posted by Bryan Zimmerman View Post

        Exactly. It's only for an hour so no need to hold off on any launches, me posting it was just so people were aware of it and didn't freak out when JVZoo, Digiresults, W+ and any other transactions wouldn't work and think it was the platforms.
        PREDICTION: There will be at least 5 threads started by people asking some variation of "Is PayPal down for you?"

        ~M~
        Signature

        "Ich bin en fuego!"
        {{ DiscussionBoard.errors[6053963].message }}
        • Profile picture of the author R Hagel
          Originally Posted by Michael Oksa View Post

          PREDICTION: There will be at least 5 threads started by people asking some variation of "Is PayPal down for you?"

          ~M~
          LOL

          Yes, and anyone who

          1. Depends solely on Paypal

          and

          2. Freaks out when they can't log in or get payments for ONE HOUR


          ... better consider how they have their business set up.

          Becky
          {{ DiscussionBoard.errors[6053990].message }}
        • Profile picture of the author Rod Cortez
          Originally Posted by Michael Oksa View Post

          PREDICTION: There will be at least 5 threads started by people asking some variation of "Is PayPal down for you?"

          ~M~
          I'm going with 7.

          RoD
          Signature
          "Your personal philosophy is the greatest determining factor in how your life works out."
          - Jim Rohn
          {{ DiscussionBoard.errors[6054908].message }}
        • Profile picture of the author Mike Hlatky
          Originally Posted by Michael Oksa View Post

          PREDICTION: There will be at least 5 threads started by people asking some variation of "Is PayPal down for you?"

          ~M~
          I'll go 5 bucks on the under
          {{ DiscussionBoard.errors[6056633].message }}
      • Profile picture of the author Vince-the-prince
        Originally Posted by Bryan Zimmerman View Post

        Exactly. It's only for an hour so no need to hold off on any launches, me posting it was just so people were aware of it and didn't freak out when JVZoo, Digiresults, W+ and any other transactions wouldn't work and think it was the platforms.

        Yeah and even if you get customer complaints just view it as another way to interact with them and make the most of the unexpected opportunity and they will love you all the more when you are there to help them with your reassurance.
        best wishes and thanks
        vtp
        Signature

        Be the best by making others better

        {{ DiscussionBoard.errors[6055283].message }}
  • Profile picture of the author IMHunter
    Thanks for the heads up.
    {{ DiscussionBoard.errors[6054011].message }}
  • Profile picture of the author TweetSpecialist
    I received same email today. although my received email stated that the outage will be on th 20th: I think that must be due to time differences in diverse locations.



    To ensure that PayPal continues to offer the best possible products and services to our customers, PayPal will be performing system maintenance on 20 April from 6.00 am until 7.00 am. During this time, customers (sellers and buyers) may receive an error message that prevents them from logging into or using their PayPal accounts. Once the maintenance is complete, customers will be able to process their payment.

    Thank you for your patience while we do this work to improve the reliability and performance of our services.

    Regards,
    Signature

    5000 Twitter Followers delivered in 48 hours for only $21.99 via: 500RealFollowers.com

    {{ DiscussionBoard.errors[6054452].message }}
  • Profile picture of the author Eleanor
    Thanks for the heads up.

    I haven't had this email yet either but I'm sure it'll come through - probably staggered emails sent.

    6am - 7am isn't exactly a busy time so shouldn't do too much damage. Also probably worth noting that they have said "may recieve an error message".
    {{ DiscussionBoard.errors[6054536].message }}
  • Profile picture of the author MostHeather
    If you got this Email, it's actually a spam and you shouldn't click on anything contained in the message because it could infect your computer.

    Just thought I'd pass this along so no one catches a nasty computer virus..
    {{ DiscussionBoard.errors[6055114].message }}
    • Profile picture of the author cashp0wer
      This sounded fishy to me when I read this post. I never received this email either. I couldn't see PayPal shutting down without any kind of backup service at all. I hope no one catches a virus from this email. This is horrible.
      Signature
      My Internet Marketing Blog - Warts And All!
      {{ DiscussionBoard.errors[6055147].message }}
      • Profile picture of the author Bryan Zimmerman
        Originally Posted by cashp0wer View Post

        This sounded fishy to me when I read this post. I never received this email either. I couldn't see PayPal shutting down without any kind of backup service at all. I hope no one catches a virus from this email. This is horrible.
        Originally Posted by MostHeather View Post

        If you got this Email, it's actually a spam and you shouldn't click on anything contained in the message because it could infect your computer.

        Just thought I'd pass this along so no one catches a nasty computer virus..
        Lol, do you really think I would have just posted it before I researched it? Have a little faith

        You can read it for yourself here:

        Here's the link where it's posted on X Commerce to:

        https://www.x.com/node/304976
        {{ DiscussionBoard.errors[6056374].message }}
  • Profile picture of the author JohnRozario
    Thanks for the heads up buddy!
    {{ DiscussionBoard.errors[6055160].message }}
    • Profile picture of the author R Hagel
      Originally Posted by MostHeather View Post

      If you got this Email, it's actually a spam and you shouldn't click on anything contained in the message because it could infect your computer.

      Just thought I'd pass this along so no one catches a nasty computer virus..
      Originally Posted by cashp0wer View Post

      This sounded fishy to me when I read this post. I never received this email either. I couldn't see PayPal shutting down without any kind of backup service at all. I hope no one catches a virus from this email. This is horrible.

      Did you guys read the thread? Especially where Bryan posted the link to the official x.com blog post about this announcement?

      Here: https://www.x.com/node/304976


      Becky
      {{ DiscussionBoard.errors[6055190].message }}
  • Profile picture of the author GeeWhiz1
    Thanks for that heads up! I didn't know this, appreciate it!
    {{ DiscussionBoard.errors[6055184].message }}
  • Profile picture of the author Osman_M
    Do you guys have a particular setting in your paypal account to receive emails? Cause I didn't get any email. I just want to setup and get these emails in the future.
    {{ DiscussionBoard.errors[6055592].message }}
  • Profile picture of the author sbucciarel
    Banned
    Originally Posted by MostHeather View Post

    If you got this Email, it's actually a spam and you shouldn't click on anything contained in the message because it could infect your computer.

    Just thought I'd pass this along so no one catches a nasty computer virus..
    Not it's not spam. I got the email and it is from a valid Paypal domain. Nothing fishy about it.
    {{ DiscussionBoard.errors[6056484].message }}
  • Profile picture of the author Tadresources
    I haven't gotten this one yet but I am shocked that they don't have a redundancy built in for when this happens.
    {{ DiscussionBoard.errors[6056512].message }}
  • Profile picture of the author Mike Hill
    Great... they probably saw that I was going to launch that day... LOL
    {{ DiscussionBoard.errors[6056567].message }}
  • Profile picture of the author Bluestarace
    Thanks for letting us know. Haven't received any email from Paypal either.
    Signature

    Email me with your content writing needs at awriter4@gmail.comDescramble this word " LPIEKC" and use it as your subject line to earn a 10% discount on your order with me

    Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again and they will want to bring others and show them how well you do what you do.~ Walt Disney.
    {{ DiscussionBoard.errors[6056717].message }}
    • Profile picture of the author azmanar
      Hi,

      Thanks for the warning.

      I didn't get the email yet.

      So far, I spent more than I earn with PayPal ....... :p

      So I'm not worried. ..
      Signature
      === >>> Tomorrow Should Be Better Than Today

      {{ DiscussionBoard.errors[6056995].message }}

Trending Topics