Unreasonable Refund Requests

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7
Hi guys,

(Apologies for the rant) - I've just experienced one of the most bizarre and unreasonable refund requests. I sold a copy of my ebook to this guy, but noticed he hadn't clicked through to download the product.

Almost immediately (within 5 minutes) I had a furious email demanding a refund because he had experienced some problem en route to downloading the product. I apologized for the problems he experienced, and offered to send him through the product he downloaded (knowing all along the issue most probably arose from him not clicking through after making his payment) if he'd rather that - by no means did I refuse to refund his money, nor was I rude or aggressive, so his attitude is kind of surprising.

All of a sudden...I have a PayPal dispute opened (AFTER we had spoken). Bemused, I asked him why he opened the PayPal dispute and he was on about something to do with losing trust in the seller (!), again, despite the fact I merely asked if he would rather have the product he actually purchased merely moments prior.

Ultimately I just decided to cut my losses and refund the guy. It's strange - the way I see it, it's kind of like walking into a shop, handing over your money and leaving the goods on the counter, only to demand a refund AND file a complaint immediately.

I just can't quite get my head around this kind of attitude...have you guys ever experienced similar problems?
#main internet marketing discussion forum #refund #requests #unreasonable
  • People do strange things when they're hiding behind the anonymity of their computer that they wouldn't do in the "real" world.

    Remember there are zillions of people out there who have been programmed by the media that everything online is a scam.

    It's part of the game we play.

    Time to move on.

    Cheers,

    Neil
  • Banned
    [DELETED]
  • One of the perils of being a product owner.

    I got a request from a client today for the password to access something they purchased 3 weeks ago.

    blank happens!

    TL
  • David,

    You want to hear another refund? (In this case I went ahead and refunded this guy!)

    He purchased last staturday night. Specifically I put a statement on my web site that all orders approved with in 24 hours. But I was infront of my lappy, so I immediately approved his order on a weekend.

    Since saturday night to Monday morning:

    * FOUR helpdesk tickets that documentation is not enough. He wants how to move his list from his present service. I told him - "There is documetation on how to import. I don't know your present software. So you need to contact them".

    * He said he didn't receive login information (He downloaded the script and installed already. Don't know which login info he is expecting)

    * One direct email saying he didn't receive any reply to his helpdesk tickets.

    * He demanded that I need to fix his cron without charging him. He accused me of that I put poor documentation so I can charge buyers for installation.

    I was overwhelmed. I just refunded his money and told him that I refunded. He said he is going to publish on the internet about my unprofessionalism.

    I always go an extra mile. But this buyer? God ... I felt miserable ...

    So if my incident makes you a little happy, you are welcome

    .
    • [1] reply
    • Radhika

      You think that's bad?

      Some mad woman once threatened to report me to WEBMASTER

      Cheers,

      Neil
  • You know, I've been on both sides.

    I had the same thing happen with a clickbank product I sell. Gentleman paid, within minutes, he is requesting a refund. My product has over 350 pages of content so I am assuming he did the congressional speed read and decided to request a refund and slam me and the product to clickbank.

    On the other side, I have purchased products from professionals that are very popular in the "circles" only to be stiffed. I mean blatant no product ever produced. I paid one gentleman $699 for a site design and layout to promote an affiliate product of which I finally had to cut my losses and decide to never do business that way again.

    Only to purchase some free lance work in a WSO that has still yet to be completed from the first of January 09.

    So I can understand the gentlemans fear and over reaction, if it is real. There are just some highly suspect characters making money online and unfortunately we all get lumped together as "the crooks" when somebody has a bad experience.

    Anything we can do about it?

    Yes, keep being honest and take care of customers like you would like to be taken care of and remember that what comes around goes around. When you do good to others, others will do good for you.

    I think there is even biblical reference to that. Sowing and reaping..Galation 6:7 I think.

    Good luck my friend and keep doing the right thing.

    Ray S
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    Unreasonable Refund Requests

    Hi guys, (Apologies for the rant) - I've just experienced one of the most bizarre and unreasonable refund requests. I sold a copy of my ebook to this guy, but noticed he hadn't clicked through to download the product.