Cancel Membership

You have to go back and read the TOS and policies for the site. If it is your own site, then you decide what they get. If you are an affiliate, you have to go by the affiliate guidelines. Iirc, CB has a 60 day refund policy, and you're on the hook for all of it. Other sites have similar policies.

-- j

It should be from when they stop subscribing to the membership site.

I was an affiliate for this site and the person has cancelled.
I have lodged a support ticket asking about it and they replied saying it looks like the person has cancelled.
My question is should I still get the commisions I earned before they cancelled and why would they refund all his payments not just stop from when he cancels

Am I allowed to mention the membership site name on here or is that against WFT&C because the marketer would be named and at the moment he has a good rep

After 3 months with clickbank they should get nothing. The money back guarantee is for 60 days, not 90. Something is not right about it.

I would ask for a detailed reply from clickbank, there must be a mistake. It is not right to give a person back all of the money. If they used the service, then they should not get their money back, only the last month if they wish. The owner of the product needs to set a better terms of condition policy in place. This does not seem right.

Hope you get this resolves,


Cheers,

Alex

After an email from the vendors support they say all transactions come from Clickbank.
It appears to me that this site does not want to keep their affialiates happy.
The guy is a respected marketer and has been recommended on WF plenty of times .
He is a millionaire and all I want is my piddly $60 I earned as commision.
I promoted his site and other products he has,through emails,newsletters,forums and advertising with a lot of work and the thanks I get is all my comissions are gone.
The reply I got from his support was basically tough luck thats how the system works.

I will not be promoting any more of his products and if someone comes onto WF asking about this membership site then I will give my honest opinion as to what this guy is like.
Another Guru that just gets his money and doesnt care about his affiliates

Yes, the money back guarantee is 60 days. However, I think it is hard to get your money back.

Gary,

It's not the marketers fault here. He is bound largely by the policy and decisions that clickbank.com choose to make. It may have been them who decided to refund the whole lot, it may have been the marketer.

Either way, it's about keeping the customer happy. No one wins in a situation like this, it's just business (and good business). Should they have NOT done this, odds are a charge back would be filed, which costs EVERYONE more money - and whilst no one wins in the first instance - if a chargeback is filed everyone looses.

You should change your mindset about this marketer - whomever they may be, and be happy to know the customers you're referring to him are being well looked after in terms of top notch customer service.

Best...

Duncan

Hey Gary

I had to do a check to ensure it was not me LOL but i don't see any tickets from you but I think I know who you mean.

I will give my take on it since I use Clickbank also to manage my membership site and to be fair we the product owners don't get a look in if a customer asks for a refund for ANY REASON they will refund the person no questions asked.

They have a 60 day no questions asked policy on refunds so a person could get theoretically get 2 months membership refunded but of course that should never be the case, but it is what it is, so yes they can get 2 months refunded although I cant explain why it was 3 months and if it were me I would be contacting Clickbank.

When that happens the money is taken back from the product owner and the affiliate automatically.

Its really not the product owners fault its just the nature of the way clickbank operates.

Good luck to you Gary

Gaz Cooper
Amz Training Academy

Hi Gaz
No it is not you so no worries there .
I dont have a problem with your site.
you give out excellent training and are always on the lookout for products that would benefit your members and not just you

I took it up with Clickbanlk and they said the refunds were issued by the vendor so take it up with them and the vendor said it is Clickbank so take it up with them.
If I was the vendor and this situation arose then I would send the affiliate his payment myself.
This would keep him happy and possibly result in more business being sent from the affiliate

Gary,

If the customer asked for a refund within the specified time limit, they'll get it. If they just cancel, all that should happen is they stop getting billed in the future.

Looks like this person asked for a refund. As several others have pointed out, that's not something to gripe at the merchant over. They have policies, and they have to honor them.


Paul

Why not think about creating your own product and get 100% commission. I think you might find it really inspiring to promote something that you've created. Moreover, you will not face such problems.

Best of luck,
Rado

I think you are all missing the point here.
If you join a membership site and pay a monthly subscription and stay for 3 months.
You must be happy with the site or you would have cancelled within the first month.
In that 3 months you download as much information as you want then cancel and get all your payments refunded to you.
So all you people agree to this practice from Clickbank that allows you to do this.
The 60 day policy should only apply to products not subscription payments

I think as a matter of principal, if a customer allows their membership/subscription account to be re-billed, they should relinquish the right to a refund on any previous payments.
Clickbank sees it differently, if the customer requests a refund on a specific transaction, then as long as it occurred within the requisite time-frame, it doesn't matter if subsequent transactions have occurred.

This just shows Clickbank's attitude to business. On the one hand you could say it's a total commitment to the customer. On the other hand, you could say that they take the easiest route to handling disputes. It's far easier to have an automatic refund policy than to allow oneself to become embroiled in having to arbitrate a dispute.

Unfortunately the attitude/approach is pretty consistent with payment processors. It's understandable from a business perspective, but that doesn't make it sting any less when you're on the receiving end of it.

Thank you rooze
Finally someone has seen the point I am trying to make

We can see (and understand why) you're upset, but it's called "business".

If you're going to start a one man crusade against ClickBank's policies, good luck, but we all have to live by them and...

**** Happens.

It's entirely possible the customer in question fell seriously ill, or got hit by a car and spent 2 months in hospital, or had to go traveling overseas for some unforeseen emergency and canceling his little $29 p/m fee was not their biggest priority. It is also entirely possible the customer was just ripping the membership site off for all it's worth.

**** Happens.

However, you better get use to this - especially if you're promoting "online marketing" related products via ClickBank.com as an affiliate.

You can expect to see around a 20-40% refund rate in most cases (and generally towards the higher end of the scale) - that's the reality of selling and promoting online marketing related products on clickbank.com.

Alternatively you could branch out into just about any other niche market / industry on clickbank.com and you'll see refund rates as low as, or even below 1%.

Best...

Duncan Carver