WTH! Aweber S.O.S.

12 years ago

Hey man, I was pounding my head against the desk too last night while trying to send an email to my list.

I was using plain text and didn't have a problem with it centering. My problem was it kept saying "This email cannot be saved, an error has occurred." At one point, the editor completely disappeared and said, "The editor is down for maintenance."

I really wish they would just keep it the way it was. It worked fine. Why make it harder than it needs to be?

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towhidzaman

12 years ago

Have you solved your problem? I'm still getting the same error.Any solution?

Originally Posted by DustonMcGroarty

Hey man, I was pounding my head against the desk too last night while trying to send an email to my list.

I was using plain text and didn't have a problem with it centering. My problem was it kept saying "This email cannot be saved, an error has occurred." At one point, the editor completely disappeared and said, "The editor is down for maintenance."

I really wish they would just keep it the way it was. It worked fine. Why make it harder than it needs to be?

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Michael Oksa

12 years ago

Hi Don,

I can't guarantee that this will work, but I found out that the current follow up editor is linked at:

http://www.aweber.com/users/messages/followups/edit/

While the old follow up editor is linked at:

http://www.aweber.com/users/followups/add

The new broadcast editor:

http://www.aweber.com/users/messages/broadcasts/edit/

The old broadcast editor:

http://www.aweber.com/users/broadcasts/add

I found these links in AWeber, but have not clicked on them to verify where they go.

Good luck though!

All the best,
Michael

p.s. Why is that so many "improvements" are anything but an improvement?

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sbucciarel

Banned 12 years ago

I was at my Aweber account yesterday. They haven't forced me to change yet. Not looking forward to it from these accounts of the interface.

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failideas

12 years ago

when you click message broadcast or follow up, you have below the green button that takes you to the new editor this "Looking for the previous follow up editor?" click here and you will get the older editor.

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zerofill

12 years ago

Originally Posted by failideas

when you click message broadcast or follow up, you have below the green button that takes you to the new editor this "Looking for the previous follow up editor?" click here and you will get the older editor.

Man I didn't see that ugggg...

I remembered seeing them begging you to try the new interface.
But since I never hit yes to it, I figured they forced me lol.

Thanks!

Used Michael's links first... So thanks Michael!

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sfx1971

12 years ago

This has been a common complaint in all of the groups that I haunt and many are treating this as the final straw and are moving on. A lot of people are really p*ssed with AWeber at the moment...

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JKflipflop

12 years ago

At the bottom of the "Create A New Follow Up Message" or "Create A New Broadcast Message", you can access the old editor. Even I went crazy trying to figure it out. I really don't know why the sudden layout change :O

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manicmethods

12 years ago

I'm someone else who has been FORCED to use this ****. It's HORRENDOUS. What was wrong with the old editor... NOTHING!

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Kal Sallam 12 years ago

Originally Posted by manicmethods

I'm someone else who has been FORCED to use this ****. It's HORRENDOUS. What was wrong with the old editor... NOTHING!

Nothing man just nothing, I guess someone is getting paid and
needs something to show for it!
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georgedinmore

12 years ago

I wouldn't mind the change if it took less time to do your follow ups.

Now, they have done this, it takes ages just to write just one follow up.

I'm going to get response if they don't change it back.

There is no link on my account to use old settings, so they better hurry....

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Tadresources

12 years ago

My opinion is that if it ain't broke, don't fix it, but apparently that goes against Aweber's policies. Very frustrating.

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quercus5

12 years ago

This drove me crazy as well. Just wanted to send out a simple broadcast. Ended up just writing it in plain text rather than even bothering with all the extra stuff they put in there. Glad to know now that there is a button you can click to go back to the old format.

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shulink

12 years ago

I hate the new editor too, now it takes me too long to compose a simple email. Here's a blog post on their blog about the new editor. People are also complaining there.

You Say You Want a New Broadcast Editor?

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zerofill

12 years ago

Yeah... I was able to turn it off now. Just missed the link before. I would rather piss glass then use it.

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Lucian Lada

12 years ago

Michael, thanks a lot for the links.

I signed up for a new account with them, didn't find that "Looking for the previous follow up editor?" link everyone talked about, so I submitted a help ticket.

They kindly responded that for new accounts, this feature is not available at all, and it's (and I quote): "a legacy feature for old accounts". He also added something like: "Moving forward, all new Aweber accounts will not have the ability to use both editors, just the new one.".

I wonder what "moving forward" means to them...and why is it that hard to offer the old editor to new accounts, since it's still available for the old ones.

Anyway, thanks again Michael, you totally saved me. (GetResponse almost had me as a new customer if it wasn't for you.)

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zerofill

12 years ago

If they end up forcing me to use it, and it hasn't changed significantly by then. I will definitely not be on Aweber anymore.

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Tina Golden 12 years ago

It will still center the email (I think), but just use one paragraph box and write out your email in there like normal. That's what I've been doing and it makes it easy. You don't have to add in all kinds of stuff.

Today I did try the headline thingie though, and I do like that, but it's not necessary.
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zerofill

12 years ago

Yeah but that was one of the things that irritated me the most. The centering of the emails. No way to stop it either.

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BillyBee

12 years ago

I love Aweber, but this new editor is truly bad news. If I am forced to use it, I will endure the hassle of switching services.

I am not one of those people who reflexively resists change, by the way. But this forces me to send commercial-looking email that will alienate my audience. And, sorry, saying that my only alternative is to send a text-only email does not cut it. Here’s what I mean . . .

Smart marketers know that nothing converts better than emails that look like plain text emails but also have HTML capability for being able to track open rates and also do small things like boldface and italicize, etc.

That’s because anything with a template looks like something commercialized or salesy, like a four-color postcard you get in your regular mail that you immediately recognize as junk mail.

Correct me if I’m wrong, but this new editor does not allow me to create an email without a template. Even if I create an email and eliminate all the template-y options, it CENTERS all the text and my end-user gets that commercialized template feeling nonetheless.

Yes, I could use the plain text version, but then I could not track the open rate and I could not do things to the font like boldface it, etc.

This is a classic case of fixing something that wasn’t broken. It’s the tech version of “New Coke.”

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bob ross

12 years ago

Originally Posted by BillyBee

I love Aweber, but this new editor is truly bad news. If I am forced to use it, I will endure the hassle of switching services.

I am not one of those people who reflexively resists change, by the way. But this forces me to send commercial-looking email that will alienate my audience. And, sorry, saying that my only alternative is to send a text-only email does not cut it. Here's what I mean . . .

Smart marketers know that nothing converts better than emails that look like plain text emails but also have HTML capability for being able to track open rates and also do small things like boldface and italicize, etc.

That's because anything with a template looks like something commercialized or salesy, like a four-color postcard you get in your regular mail that you immediately recognize as junk mail.

Correct me if I'm wrong, but this new editor does not allow me to create an email without a template. Even if I create an email and eliminate all the template-y options, it CENTERS all the text and my end-user gets that commercialized template feeling nonetheless.

Yes, I could use the plain text version, but then I could not track the open rate and I could not do things to the font like boldface it, etc.

This is a classic case of fixing something that wasn't broken. It's the tech version of "New Coke."

My open rate is always tracked using plain text.

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Bryan Zimmerman

12 years ago

Originally Posted by BillyBee

Correct me if I'm wrong, but this new editor does not allow me to create an email without a template. Even if I create an email and eliminate all the template-y options, it CENTERS all the text and my end-user gets that commercialized template feeling nonetheless.

I played around with it for over an hour before I figured it out. Go into the editor and double click on what ever the hell that image is in there right below the title. A little red close arrow will show up on the right hand side. Click that to kill what ever it is they are calling it.

Now grab the "paragraph" image from the menu and drag it down into the space where that original image was. Double click on it and you can now edit it. Create your email like normal and you're good to go.

They definitely should have at least had some sort of video or something though. I almost had to buy a new keyboard

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zerofill

12 years ago

Originally Posted by Bryan Zimmerman

Now grab the "paragraph" image from the menu and drag it down into the space where that original image was. Double click on it and you can now edit it. Create your email like normal and you're good to go.

Problem is it still centers the whole email. At least it did when I tried it before, unless they changed it since then.

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JodyRossDeane

12 years ago

Originally Posted by Bryan Zimmerman

I played around with it for over an hour before I figured it out. Go into the editor and double click on what ever the hell that image is in there right below the title. A little red close arrow will show up on the right hand side. Click that to kill what ever it is they are calling it.

Now grab the "paragraph" image from the menu and drag it down into the space where that original image was. Double click on it and you can now edit it. Create your email like normal and you're good to go.

They definitely should have at least had some sort of video or something though. I almost had to buy a new keyboard

Granted Bryan, this is the way to go. But how to stop it from centering your email into the middle of the page by default?
This seems to be inescapable right now... Anybody have an observation, tip or DARE I SAY IT solution???

Jody

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Builder154

12 years ago

Originally Posted by JodyRossDeane

Granted Bryan, this is the way to go. But how to stop it from centering your email into the middle of the page by default?
This seems to be inescapable right now... Anybody have an observation, tip or DARE I SAY IT solution???

Jody

Same exact problem. I tried blanking the template, adding the paragraph block and putting in my content. But it always centers the email. Amazing that a company whose entire business is email wouldn't either notice that it's doing this or notice that people are having a hard time with it and tell us how to fix it. It's a pretty important issue.

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Bryan Zimmerman

12 years ago

Originally Posted by JodyRossDeane

Granted Bryan, this is the way to go. But how to stop it from centering your email into the middle of the page by default?
This seems to be inescapable right now... Anybody have an observation, tip or DARE I SAY IT solution???

Jody

Strange, it doesn't center it for me. I delete everything from the paragraph first, then start writing what ever I want in there and it comes out like it normally does.

By "centering your email" are you saying that it takes everything and "centers" it instead of being flush with the left side of the screen?

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BillyBee 12 years ago

Originally Posted by Bryan Zimmerman

By "centering your email" are you saying that it takes everything and "centers" it instead of being flush with the left side of the screen?

Yes, exactly. You open up your email and there's a huge wide gutter of white space on either side of your message. It's just a narrow column of text centered down the middle.

Oh, and I don't think anyone else has mentioned this . . . but at least from what I can tell the default font is smaller, too.
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LegitIncomes

12 years ago

Originally Posted by Bryan Zimmerman

Strange, it doesn't center it for me. I delete everything from the paragraph first, then start writing what ever I want in there and it comes out like it normally does.

By "centering your email" are you saying that it takes everything and "centers" it instead of being flush with the left side of the screen?

It does that for me too...centers it.
Unless they changed it within the last day or so,
even deleting everything and using the paragraph,
still centered it for me.

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Builder154

12 years ago

Wow glad to find this thread.

I had just started this one about the same problems:

http://www.warriorforum.com/adsense-...lp-please.html

The centering emails was driving me crazy. At least I know it's not me doing something wrong now.

I will try that old legacy editor and see if it will work for me. Someone should definitely alert AWeber to these threads so they see just how bad this is.

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LegitIncomes

12 years ago

Originally Posted by zerofill

Someone tell me there is a way to change back from this stupid editor they made go live.

1) Every email wants to come out centered in the middle of the email. Looks completely stupid.
Does anyone know how to actually get the emails to show up left like normal emails do? Not centered like this stupid interface is making them.

Originally Posted by zerofill

Yeah but that was one of the things that irritated me the most. The centering of the emails. No way to stop it either.

So, I'm not the only one who was having that problem.

WHY DOES IT CENTER THE EMAILS? It looks terrible, and surely they have to know about it! PAIN IN THE A**.

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Builder154

12 years ago

Originally Posted by LegitIncomes

So, I'm not the only one who was having that problem.

WHY DOES IT CENTER THE EMAILS? It looks terrible, and surely they have to know about it! PAIN IN THE A**.

Nope you're not alone. Thankfully I was able to use the links posted earlier in the thread to go to the old editor and it worked perfectly. Also left a comment on the AWeber blog post asking them to simply let us continue to have the option to use the old editor still.

More people should go leave a message there so maybe they'll get the hint.

You Say You Want a New Broadcast Editor?

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WinstonTian

12 years ago

lol - don't fix things that aren't broken.

But of course, unless it's testing and
tweaking.

Winston Tian

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FreelanceScribe

12 years ago

Software user interfaces should be intuitive. This new editor is the exact opposite, I have never seen anything quite so unintuitive. It leaves you sitting there scratching your head trying to figure out how it's supposed to be working. Let's hope they send it back to the drawing board.

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Dragonfire Wealth

12 years ago

They may have wanted to break the record for biggest pain in the a** update (facebook's timeline previously held this record)

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markowe

12 years ago

Just to point out that the old editor actually SUCKED in terms of creating proper html. I just used to do it in an html editor and pasted it in. Until I just went to plain text. My jury is out on the new editor, but just saying, the old one was not great.

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JackieGold

12 years ago

Originally Posted by markowe

Just to point out that the old editor actually SUCKED in terms of creating proper html. I just used to do it in an html editor and pasted it in. Until I just went to plain text. My jury is out on the new editor, but just saying, the old one was not great.

The editor is very difficult - especially for simple emails - but I agree that the old one has its issues...

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JackieGold 12 years ago

After reading through this thread and finding more people who felt like I did about the new editor, I emailed aWeber and suggested that they take a look at the thread here.

In short order I received a response as well as permission to post the response on the forum here. They do ask that if you have issues/comments, to please contact them and let them know.

Here is the response:

AWeber - Jordan Premick, Jun 07 09:10 am (EDT):
Hello Jackie,
Thank you for brining that up and most of the concerns have or are being
addressed:
-Creating a plain text template
That has been updated and is the first available template when you review
the templates section.
-Adjusting the alignment of the content
This is something that we are aware of and are working on to update with
the editor. I don't have an ETA on when that will be updated but it is
something we are looking into.
The best and most efficient way for us to improve upon it is to hear from our
customers directly. The new platform is going to be the editor moving forward
as it allows customers to create a professional looking newsletter without having
to know HTML. It was developed off of customer feedback based on limitations
of our old editor.
If you have any ideas on how we can improve upon the editor, please let us know
from our Contact Us page or just email us at help@aweber.com.
Thank you again and I look forward to hearing from you!
Regards,
Jordan Premick
Senior Solutions Specialist
AWeber Communications, Inc
Email Marketing Software & Email Marketing Services from AWeber
________________________________________
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jgrigs711

12 years ago

I was also pretty upset about that.
The last thing I want to do is send my list a spammy
looking email that will be deleted!
Good job Aweber..

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gax13

Banned 12 years ago

ugly looking mail, indeed ...

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Builder154

12 years ago

Guys,

Make sure and write AWeber about this so they know a lot of us are upset about it. All we want is the ability to make the emails look the same in the new editor as we did in the old one - or to just allow us to keep using the old one.

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lbradshaw

12 years ago

Lol, I am glad I am not alone in my frustration (misery loves company). I looked around forever trying to find a way to use the old editor. I ended up settling on a professional, clean looking template, but I agree. It's not a good change IMO. The template looks fine for a newsletter, but many of us don't send "newsletters" to our subscribers every day. Idk what I will end up doing about this...

Liz

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GarrieWilson

12 years ago

Out of all those complaining, which ones have thoroughly tested conversion for centered -vs- non centered?

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zerofill 12 years ago

Originally Posted by GarrieWilson

Out of all those complaining, which ones have thoroughly tested conversion for centered -vs- non centered?

Not me... but then again I am not sending one out that looks like it does centered to find out.
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richrowley

12 years ago

I've just used it and it all worked fine first time.

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kymobilemedia

12 years ago

To overcome the issue, I just created a new template, added the required content, and saved. This will save a standard html template that is left aligned.

Hope that helps.

Jason

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jbsmith

12 years ago

Agree - pretty horrible, took me an hour to write one broadcast, had to settle for text only as the html always centered my text and it looked like hell. Happy to see there is an alternative of using the old editor, didn't see that at the time.

Jeff

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Builder154

12 years ago

It looks like AWeber addressed this now. I haven't tried it yet but got this in the email today:

"Introducing the Plain HTML Template

If you're interested in creating plain messages without frills, we have the perfect template for you! We recently added a plain template to the new message editor so you can quickly create HTML emails that mimic plain text with drag-and-drop ease.

Read the Knowledge Base article to learn more about creating plain messages for your campaign."

Links to here:

How Do I Create a Plain (Blank) HTML Message? :: AWeber Knowledge Base

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Kyle Tully

11 years ago

Originally Posted by Builder154

It looks like AWeber addressed this now. I haven't tried it yet but got this in the email today:

"Introducing the Plain HTML Template

If you're interested in creating plain messages without frills, we have the perfect template for you! We recently added a plain template to the new message editor so you can quickly create HTML emails that mimic plain text with drag-and-drop ease.

Read the Knowledge Base article to learn more about creating plain messages for your campaign."

Links to here:

How Do I Create a Plain (Blank) HTML Message? :: AWeber Knowledge Base

There is a template called "Plain". By default it's set to center aligned. Click the little icon underneath the main template -- usually used for selecting color options -- and you can switch to left-aligned.

p.s. hate the new editor.

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paul nicholls

12 years ago

you can still use the old interface

there is an option when you go to "create a broadcast or follow up"

of "previous editor"

this is what i have been using

they may make everyone change over and offer this anymore i dont know but for now this is what i do to still use the old version

paul

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towhidzaman

12 years ago

Hi,
My aweber account is new & I think for new customer there is no option for revert back to old editor.

Originally Posted by paul nicholls

you can still use the old interface

there is an option when you go to "create a broadcast or follow up"

of "previous editor"

this is what i have been using

they may make everyone change over and offer this anymore i dont know but for now this is what i do to still use the old version

paul

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WTH! Aweber S.O.S.

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