Why you shouldn't ask for WSO refunds...

100 replies
Have you ever bought a WSO that sounded too good to be true but you got "suckered" in and went for it any way?

What did you do?

I have to admit, it's happened to me a few times.

BUT...

I didn't ask for a refund. Here is why:

1) If I know better but let my greed get the best of me then the small price of a WSO is more than worth the lesson.

2) Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.

So instead of asking for a refund, I move on with my life.
#\\wso #refunds #wso
  • Profile picture of the author loi77
    Originally Posted by AdwordsMogul View Post

    Have you ever bought a WSO that sounded too good to be true but you got "suckered" in and went for it any way?

    What did you do?

    I have to admit, it's happened to me a few times.

    BUT...

    I didn't ask for a refund. Here is why:

    1) If I know better but let my greed get the best of me then the small price of a WSO is more than worth the lesson.

    2) Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.

    So instead of asking for a refund, I move on with my life.
    I admire your great attitude.

    It's only a few bucks anyway...............
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  • Profile picture of the author TheArticlePros
    Same here. That's why I have my rule of reading 10 positive AND 10 negative reviews before buying. If I have questions, I'll PM the author if the question can be negative or post into the thread if it's neutral or positive. And I do this BEFORE I buy it.

    Once I've bought it, I know that I can't "send it back," so it's not fair to the author that my perception of his/her product wasn't what was intended. There is ALWAYS something I can learn from any purchase.

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    • Profile picture of the author Tadresources
      Originally Posted by JaRyCu View Post

      Same here. That's why I have my rule of reading 10 positive AND 10 negative reviews before buying. If I have questions, I'll PM the author if the question can be negative or post into the thread if it's neutral or positive. And I do this BEFORE I buy it.

      Once I've bought it, I know that I can't "send it back," so it's not fair to the author that my perception of his/her product wasn't what was intended. There is ALWAYS something I can learn from any purchase.

      -- j
      Excellent advice. I definitely try to read up as much as possible on anything I purchase, whether its WSOs or real life products. I am a review girl all the way.
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      • Profile picture of the author cashp0wer
        I don't ask for refunds for the same reasons. It's not a lot of money spent in the first place and I usually can at least find some good information in the WSO to use.
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  • Profile picture of the author Arroway
    So you are essentially saying: "It was my fault I bought this bad camera, so I won't ask for a refund, even though I'm not happy with my purchase. I do this to punish myself for being so stupid."
    That's not healthy, mate. Nor does it make much sense. I get your negative reinforcement angle, but you don't need to learn a lesson if you can refund everything that doesn't work properly. You'd only need to learn the lesson if you never refunded and thus wasted all your money...which is exactly what you appear to be doing

    Allen
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    • Profile picture of the author loi77
      Originally Posted by Arroway View Post

      So you are essentially saying: "It was my fault I bought this bad camera, so I won't ask for a refund, even though I'm not happy with my purchase. I do this to punish myself for being so stupid."
      That's not healthy, mate. Nor does it make much sense. I get your negative reinforcement angle, but you don't need to learn a lesson if you can refund everything that doesn't work properly. You'd only need to learn the lesson if you never refunded and thus wasted all your money...which is exactly what you appear to be doing

      Allen
      I see your point.

      With digital product, the problem is that people can get a full refund and still keep the product.
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    • Profile picture of the author CyberSEO
      Originally Posted by Arroway View Post

      So you are essentially saying: "It was my fault I bought this bad camera, so I won't ask for a refund, even though I'm not happy with my purchase. I do this to punish myself for being so stupid."
      That's not healthy, mate.
      I concur. If you bought a spoiled product, got scammed etc, always bring it buck to the seller and ask for your money back. Doesn't matter is it Internet or real life.
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    • Profile picture of the author Bill Hugall
      No he is saying that if the "sales copy" got him because he wasn't in control of his ego and greed he would not have purchased the course (the whole point of a good sales copy). Buyers remorse is not reason to return an $8 product(not a $1000 camera). A bad camera needs to go back. A WSO that some people loved but he didn't find useful.... Well it stays!!!! If we all return every ebook or video we personally don't like. Then this whole forum would be for not. As long as you can get something from an $8 product you won.
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      • Profile picture of the author Gail_Curran
        Originally Posted by bilkat19 View Post

        No he is saying that if the "sales copy" got him because he wasn't in control of his ego and greed he would not have purchased the course (the whole point of a good sales copy). Buyers remorse is not reason to return an $8 product.
        Yes, exactly. I understand and completely agree with what AdwordsMogul said. And I find it admirable to see someone TAKE RESPONSIBILITY for their bad decisions. We all make them. But most people would rather blame someone else for their poor decisions. If we have to suffer a bit (i.e. waste a little money) then perhaps that pain will teach us to make better decisions next time.
        .
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    • Profile picture of the author sbucciarel
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      Originally Posted by Arroway View Post

      So you are essentially saying: "It was my fault I bought this bad camera, so I won't ask for a refund, even though I'm not happy with my purchase. Allen
      Not the same thing at all. Most cameras look good on the outside and don't make false promises and wild unfounded claims.

      So, you're gullible enough to believe that you can make $5K in the next 10 hrs without lifting your little pinkie, maybe you should blame yourself. The market is what it is and those kinds of claims will always be there. How long are those who fall for that going to be a sucker and believe that kind of crap?

      It's rare that I request a refund. Mostly for a piece of software that simply doesn't work and that would be a good comparison to the camera that doesn't work. Would you buy a camera that claimed that the camera will also clean your house, wash your dishes, and do your laundry? I think I would be skeptical and people should use some common sense when buying products.
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      • Profile picture of the author AdwordsMogul
        Originally Posted by sbucciarel View Post

        Not the same thing at all. Most cameras look good on the outside and don't make false promises and wild unfounded claims.

        So, you're gullible enough to believe that you can make $5K in the next 10 hrs without lifting your little pinkie, maybe you should blame yourself. The market is what it is and those kinds of claims will always be there. How long are those who fall for that going to be a sucker and believe that kind of crap?

        ...
        Exactly.

        You see, we live in the society of adult children. Most people will never agree or admit to it but it's true.

        Even the belief that "the government should help the poor" is childish. I'm not saying they shouldn't - I'm saying waiting for that is futile.

        In the same vein, it's nobody's responsibility to figure out how YOU are going to eat and pay rent.

        If a piece of equipment/software doesn't work - that's different.

        If a system doesn't work it means YOU need to step up your game. There is enough good information out there for you to make money.

        The thing is, you may not look at it because it looks too serious and it's for grown ups.

        There are hundreds of threads on this forum with GOLDEN advice that have no responses or just a few views. Why?

        Because they don't have enough mental masturbation for the average person.
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        • Profile picture of the author Bill Hugall
          Originally Posted by AdwordsMogul View Post

          Exactly.

          You see, we live in the society of adult children. Most people will never agree or admit to it but it's true.

          Even the belief that "the government should help the poor" is childish. I'm not saying they shouldn't - I'm saying waiting for that is futile.

          In the same vein, it's nobody's responsibility to figure out how YOU are going to eat and pay rent.

          If a piece of equipment/software doesn't work - that's different.

          If a system doesn't work it means YOU need to step up your game. There is enough good information out there for you to make money.

          The thing is, you may not look at it because it looks too serious and it's for grown ups.

          There are hundreds of threads on this forum with GOLDEN advice that have no responses or just a few views. Why?

          Because they don't have enough mental masturbation for the average person.
          You know I was always told that this place was for the responsible marketer. You know the ones. They keep learning, take ownership of who they are and what they have purchased. These are the people trying and in the end succeeding for the most part......

          I have to say that it has turned out to be just that. This is a place for the Warriors to come interact and learn. Not to mention help out the new guy. While there are a ton of people coming in and out thinking that people will save them then finding out they have to actually do the work. For the most part the WSO's out there are just that. People doing their work.

          You can choose the awesome clean well put together WSO. That looks like someone cared and put themselves into it.....
          Or you can buy the Crap you see coming from a mile away but just couldn't help yourself. Either way the forum still succeed. Someone made some money and someone got a product that may have helped. I have yet to get a cheap wso that I didn't get something helpful out of. Even if it was just a well placed hyphen that made a $20 difference.
          Great original post
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      • Profile picture of the author mrultra
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        • Profile picture of the author sbucciarel
          Banned
          Originally Posted by mrultra View Post

          Use all the common sense you want, if someone promises one thing and delivers another, that's on them, no matter how gullible the buyer may be. It's not ok to mislead people simple because they are foolish, or naive. If I do buy a camera that is supposed to wash the dishes and it doesn't, I'm getting a refund.
          I never said it was OK to make deceptive, misleading promises, but the fact of the matter is, every marketplace is full of them and if a buyer is constantly getting "ripped off", maybe that buyer should stop buying stuff altogether, since they don't have the common sense to make sound purchasing decisions.

          The market isn't going to change. There have been scams and dishonest marketers for as long as I've been online and I don't see that stopping anytime soon.

          I personally am happy with 99% of what I buy because I buy what I need from people I trust and don't buy from overhyped, over-promised sales pages. But I personally don't have a dog in the fight. If you want to refund and a refund is offered ... go for it. I would rather just never buy from that person again, particularly if we're talking about a $7 WSO.
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      • Profile picture of the author Bill Hugall
        Originally Posted by sbucciarel View Post

        Not the same thing at all. Most cameras look good on the outside and don't make false promises and wild unfounded claims.

        So, you're gullible enough to believe that you can make $5K in the next 10 hrs without lifting your little pinkie, maybe you should blame yourself. The market is what it is and those kinds of claims will always be there. How long are those who fall for that going to be a sucker and believe that kind of crap?

        It's rare that I request a refund. Mostly for a piece of software that simply doesn't work and that would be a good comparison to the camera that doesn't work. Would you buy a camera that claimed that the camera will also clean your house, wash your dishes, and do your laundry? I think I would be skeptical and people should use some common sense when buying products.
        Love it!!!! That is exactly what happens. Sales pages are made to do one thing..... MAKE YOU BUY PRODUCTS!!!! A good rule of thumb is to ask yourself one question. Have I seen this before? My guess is yes and you will see it again. Anyone who is in this business knows that we keep getting sold the same way as we did when we were new. The cool part is that at some point your B.S. detector goes up and you can tell those who have put good money into a product that more than likely does what it says, and those shotty ones that have been whipped up by someone who has no concern for quality and is just out to get the cash and #$%K off. Should I ask for a refund if I was stupid enough to fall for a good sales page and get nothing in return? Absolutely not. You win some and you lose some. Hey maybe that junk product put some food on the table for someone's kids. To that person I say good for you. Success starts somewhere.
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        • Profile picture of the author mojojuju
          Originally Posted by bilkat19 View Post

          Should I ask for a refund if I was stupid enough to fall for a good sales page and get nothing in return? Absolutely not. You win some and you lose some.
          Good luck with that.

          I expect people to communicate with honesty toward me both online and offline. Sometimes - and it's more often online than offline - people aren't so honest. When that happens, rather than framing it as my fault for being "stupid enough to fall for a good sales page", I instead take it upon myself to make sure the huckster "makes things right". It's his fault for being dishonest and he has more to lose by being a scumbag than I do by purchasing his info product.

          I don't consider myself stupid when I expect a product to deliver what the sales page promises. It is the seller who I consider stupid if he's trying to con me out of my money.

          Originally Posted by bilkat19 View Post

          Hey maybe that junk product put some food on the table for someone's kids.
          It's not my purpose in life to feed some con artist's kids. I realize we're not just talking about con artists, but also people whose products simply suck. I'll ask for a refund on a s***ty product no matter how many kids he has to feed. I don't operate a charity.
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          • Profile picture of the author Bill Hugall
            Originally Posted by mojojuju View Post


            It's not my purpose in life to feed some con artist's kids. I realize we're not just talking about con artists, but also people whose products simply suck. I'll ask for a refund on a s***ty product no matter how many kids he has to feed. I don't operate a charity.

            I never said charity. Nor should you want to run one. Why is it that every piece of "garbage" out there is a scummy scammer? There are a tone of honest people running around out there putting up WSO's that are less than good. It might be their first attempt at doing so and they just happened to nail a great sale copy. You bought it so you are responsible for that. How much were you out really? I would assume that your first attempt at a product was not up to standard you hold yourself to now. Everyone running around yelling scam at the top of their lungs!!!!

            Have you ever tried constructive criticism? Like they are Warriors maybe a quick pm saying hey WTF? Yes their are scammers out there but hey.... They are everywhere in life. Not everyone is out there to get you, because you struggled to find relevance in an $8 WSO. You are the one who bought it. Now a few hundred plus I guess you would need to hold a person accountable, but those people lose face fast and disappear here. Try talking to the producer of the product.
            God forbid maybe help them out. I know how easy this business can be(insert sarcasm here).

            If it was a con. losing $8 is no different then letting your bank charge a service charge for investing your money to make fortunes every month. Like I said conned everywhere.
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            • Profile picture of the author mojojuju
              Originally Posted by bilkat19 View Post

              Why is it that every piece of "garbage" out there is a scummy scammer?
              In the part you quoted, I mentioned scammers AND people that produce garbage as two distinct types, not one and the same.

              Originally Posted by bilkat19 View Post

              There are a tone of honest people running around out there putting up WSO's that are less than good. It might be their first attempt at doing so and they just happened to nail a great sale copy. You bought it so you are responsible for that.
              Yes, I would be responsible for buying a product, just as they would be responsible for granting a refund if that is what they offer.

              Originally Posted by bilkat19 View Post

              How much were you out really?
              It could be a dollar or it could be a thousand. If people offer refunds, they should grant them when requested, under the terms they advertise. What's wrong with that? I believe that the offering of a refund is more than just something to get more sales. It's a promise. Don't want to promise that? - don't offer it.

              Originally Posted by bilkat19 View Post

              If it was a con. losing $8 is no different then letting your bank charge a service charge for investing your money to make fortunes every month. Like I said conned everywhere.
              I don't understand how you cannot see the difference between a bank's fee for an investment service that is delivered as promised, and the price paid for a crappy info product that doesn't deliver what was promised.
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              • Profile picture of the author Bill Hugall
                Originally Posted by mojojuju View Post

                In the part you quoted, I mentioned scammers AND people that produce garbage as two distinct types, not one and the same.



                Yes, I would be responsible for buying a product, just as they would be responsible for granting a refund if that is what they offer.



                It could be a dollar or it could be a thousand. If people offer refunds, they should grant them when requested, under the terms they advertise. What's wrong with that? I believe that the offering of a refund is more than just something to get more sales. It's a promise. Don't want to promise that? - don't offer it.

                No one has said you can't ask for and refund!!!! I am saying it is on you for buying it. If people offer refunds and you ask for one they should do it quickly and without question. That is not the point of the OP. So we will skip this now


                I don't understand how you cannot see the difference between a bank's fee for an investment service that is delivered as promised, and the price paid for a crappy info product that doesn't deliver what was promised..
                [/QUOTE] I noticed you haven't had anything to say about helping those people out. The whole point of the post is to take responsibly for you own purchases and not lay it on someone else. Apparently the forum is quite split on this.
                No one has said you can't ask for and refund!!!! I am saying it is on you for buying it. If people offer refunds and you ask for one they should do it quickly and without question. That is not the point of the OP. So we will skip this now

                I am not saying paying the bank for your investments. They make millions a month off of your money. For the ability to do that they charge you a service charge. That is a con and a scam. What is is they did for you but make sure your money was there? The same process if you leave it in a sock. So please enjoy your weekend as you and I see the world in a completely different light.
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  • Profile picture of the author KimW
    Some are good, some are crap. If what you bought is crap, ask for the refund.
    If, as the OP states that he as done in the past,as have I, admit you made a bad judgement call and move on.
    None of us are perfect and we all make bad decisions at times.
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  • Profile picture of the author robvegas626
    As someone who has created WSOs myself (and also buys a lot of 'em), I would only request a refund if the product was clearly marketed under false pretenses and delivered no real value. I've dealt with the "serial refunders" -- the people who buy a WSO and email you to request a refund minutes later. They often include some lame explanation to try to assure that they get their quick refund, such as "I tried the product, followed the steps, and I think it has some great information, but it's just not right for me at this time, blah blah..."

    yeah right dude, you determined all of that and you only bought it 10 minutes ago?

    I can guarantee you, the people with that mentality are NOT making $$$ online...they're trolling warrior forum all day searching for the "magic bullet" that will finally enable them to generate money, but aren't willing to put in the time to follow one method all the way to success. The vast majority of the WSOs I have purchased have been well worth the money -- they're not earth-shattering, but for $7-$20, if you get ONE really good tip that you can implement, it's worth it.
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    • Profile picture of the author RSMarketing
      Originally Posted by bilkat19 View Post

      ...Buyers remorse is not reason to return an $8 product(not a $1000 camera). A bad camera needs to go back. A WSO that some people loved but he didn't find useful.... Well it stays!!!! If we all return every ebook or video we personally don't like. Then this whole forum would be for not. As long as you can get something from an $8 product you won.
      Agree with this. If the product is "cheap" (in price) but you gain even the smallest amount of knowledge, you definitely WIN.

      That one little piece of information might have cost you $100 in advertising, etc. to figure out on your own, but you just got the information for less than $15. Even if you already knew 99% of the rest of the information, that 1 thing was worth the minute investment.


      Originally Posted by robvegas626 View Post

      As someone who has created WSOs myself (and also buys a lot of 'em), I would only request a refund if the product was clearly marketed under false pretenses and delivered no real value. I've dealt with the "serial refunders" -- the people who buy a WSO and email you to request a refund minutes later. They often include some lame explanation to try to assure that they get their quick refund, such as "I tried the product, followed the steps, and I think it has some great information, but it's just not right for me at this time, blah blah..."

      yeah right dude, you determined all of that and you only bought it 10 minutes ago?

      I can guarantee you, the people with that mentality are NOT making $$$ online...they're trolling warrior forum all day searching for the "magic bullet" that will finally enable them to generate money, but aren't willing to put in the time to follow one method all the way to success. The vast majority of the WSOs I have purchased have been well worth the money -- they're not earth-shattering, but for $7-$20, if you get ONE really good tip that you can implement, it's worth it.
      Totally agree, "Serial Refunder's" should be dragged out and Beaten to an inch of death! Then a video of the beating should be played for anyone who hovers their mouse over the "refund" button, just so they know the consequences of pulling shady sh!t like serial refunding.

      Then again, like I said above, if you buy a product for less than $15 and gain ANYTHING from it, You Win!

      On the other hand, if the same situation cost $297.00 , Then you might want to consider contacting the seller, explaining the situation and possibly working out some other sort of deal. They most likely have other products or training you might be interested in, in exchange for your purchase. You have to remember, people don't want to let go of money once they have their hands on it, and will be willing go above and beyond to keep thier hands on it. You'll probably end up with more value than you expected from the initial purchase.

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  • I agree with most of what you said. I definitely respect the hard work and effort that goes into creating a quality WSO. I agree that as buyers we should do our due diligence in really reading the sales page and the thread to get as best of an understanding of what they are offering. I have purchased a ton of WSO's and I think I have only asked for one or two refunds. That being said I also feel that there are many newbies that come here looking for help and they do get suckered in to purchasing a WSO that offers false hopes. I feel that ethics play a huge role here. If you have done your due diligence and still bought a product that just does not work or is unethical then I would say to ask for a refund.
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  • Profile picture of the author WillR
    If you think you have reasonable grounds on which to request a refund then you should do so. By allowing these people to keep your money you are adding to the problem because they will continue to create and sell those types of products again and again.
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    • Profile picture of the author Daniel Deegan
      Originally Posted by WillR View Post

      If you think you have reasonable grounds on which to request a refund then you should do so. By allowing these people to keep your money you are adding to the problem because they will continue to create and sell those types of products again and again.
      Quoted for truth. There is way to much over selling and under delivering even on a cheap products. If you create certain expectations then you need to be held to meeting those expectations or what is already a bad problem will continue to get worse.

      For example if you make a claim or bullet point about something I want to look up a page or point in a product and see that claim delivered. Part of the problem is people make claims THEY CANT deliver. Simply because the product is based on an isolated case or there are more variables involved then the product creator is aware of or willing to teach.
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    • Profile picture of the author CDarklock
      Originally Posted by WillR View Post

      you are adding to the problem because they will continue to create and sell those types of products again and again.
      You are also adding to the problem because you will continue to buy and refund those types of products again and again.

      Not getting the money back is your punishment for making stupid choices. And if you are not punished, you will never learn.
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      • Profile picture of the author WillR
        Originally Posted by CDarklock View Post

        You are also adding to the problem because you will continue to buy and refund those types of products again and again.

        Not getting the money back is your punishment for making stupid choices. And if you are not punished, you will never learn.
        We (or at least I) aren't talking about 'stupid choices'. I am talking about products that say one thing on the sales page and don't deliver it on the back-end. They are not stupid choices they are just misleading.

        Example: A few weeks ago a very well known Warrior released a new Wordpress plugin. He had released plenty of products before and they were all great and did exactly what they said on the box. This one was different. It was full of bugs and it definitely didn't do what it claimed to do. I did not have time to be this persons beta tester so I rightfully asked for my money back and moved on. THAT was the smart choice.
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  • Profile picture of the author datingworld
    I have never asked for refunds however I am going to ask for one refund now. Someone on WSO promised to provide 50+ .edu and .gov backlinks. I paid him $27. He sent me report and when I tried to check the links, it was a shock that none of the links had my backlinks. I dont know if it has happened to anyone. I sent him email 2 days ago to explain why but so far he hasnt replied yet. Sent him a reminder this morning and still waiting for his reply. lets see what he says.
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  • Profile picture of the author Lori Kelly
    If a WSO makes claims and after I do all due diligence and it doesn't live up to the claims, I would ask for a refund.

    I have bought two WSOs. One was for research, the other was something I wanted to have for future reference.

    It's the free one I have a problem with.

    It claims if you are not making a certain amount of money every day, you can using this method.

    I have tried it and although there could be a possibility of earning the amount of money claimed in the WSO, there are a lot of convenient omissions. For example, the costs involved in outsourcing in order to make the daily revenue goal.

    The time involved.

    I'm pretty fast at doing this particular method and the only way I will be able to earn the claimed daily amount is to wait at least three months, and in my estimation, more like six months before the daily quota is reached. Another thing that could have been included but it would have taken away from the shiny button.

    I would have no problem asking for a refund if I found the claims in the WSO were false.

    On the other hand, if the claims are "half truths", I won't ask for a refund but you can bet I'd steer clear of anything the OP has to offer in the future.
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  • Profile picture of the author Patrick Batty
    I normally an not the disagreeing type, but I actually do disagree with the premise of the original message.

    Frankly I can't recall if I've EVER asked for a refund, but I certainly reserve the right to.

    That's why guarantees are given, are they not.

    Sure, sometimes I read something and never use it, and move on.

    But, if something is absolute rubbish, it's rubbish. And I didn't make it rubbish.

    On the other hand, I've also been very generous with my praise about some of the great products I've picked up.
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  • Profile picture of the author Benjamin Tork
    I disagree. If a product is bad return it. Otherwise you'll have more and more people making bad products thinking its alright since no one will return it/complain. I don't care if its $1 or $100 a bad product is a bad product. I will return it and leave my honest review.
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  • Profile picture of the author David Sneen
    Did the product match the advertising claims, and was it delivered as advertised? If yes, you have no right to ask for a refund.

    If you have been misled...and the product is shoddy, less than what was advertised; that is another story. Then, it is your duty to request a refund. No one should make their living selling garbage. If someone swindles you...by all means, request a refund.
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    • Profile picture of the author AdwordsMogul
      Originally Posted by Patrick Batty View Post


      ...
      Frankly I can't recall if I've EVER asked for a refund, but I certainly reserve the right to.

      ...
      Originally Posted by Benjamin Tork View Post

      I disagree. If a product is bad return it. Otherwise you'll have more and more people making bad products thinking its alright since no one will return it/complain. I don't care if its $1 or $100 a bad product is a bad product. I will return it and leave my honest review.
      Originally Posted by David Sneen View Post

      Did the product match the advertising claims, and was it delivered as advertised? If yes, you have no right to ask for a refund.

      If you have been misled...and the product is shoddy, less than what was advertised; that is another story. Then, it is your duty to request a refund. No one should make their living selling garbage. If someone swindles you...by all means, request a refund.

      You are missing the point. Of course, you have the "right" to ask for a refund.

      But what I'm talking about is another level of looking at things.

      For instance... people have the right to social welfare or benefits, as we say in the UK. And people spend time fighting for "their" money.

      Well, they have the right. But also they are destroying their lives just by doing it. If you wish I can go into detail why.

      If you go somewhere for a seminar on direct mail, and they know nothing about direct mail, that's fine.

      But if you go buy a WSO and you say "it's good but it's not something I want to do right now" and refund - you're damaging yourself and your thinking.

      Also if it promises a lot of money, and it seems you won't be able to make that money, I'll tell you something.

      YOU KNEW THIS BEFORE YOU BOUGHT IT.

      It was your greed and lack of responsibility that motivated your actions. And you hoped that maybe this time it will be different.
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      • Profile picture of the author Benjamin Tork
        Originally Posted by AdwordsMogul View Post

        You are missing the point. Of course, you
        It was your greed and lack of responsibility that motivated your actions. And you hoped that maybe this time it will be different.
        That's funny. I thought it was the WSO seller lying/misleading and having a crappy product for me refunding. Apparently it was my greed that's good to know.

        Thank you kind guru.
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        • Profile picture of the author AdwordsMogul
          Originally Posted by Benjamin Tork View Post

          That's funny. I thought it was the WSO seller lying/misleading and having a crappy product for me refunding. Apparently it was my greed that's good to know.

          Thank you kind guru.
          Of course it is. Are you kidding me?

          In case you don't realize, any time you buy McDonald's or pizza, or any fast food it's greed.

          Yes, we justify justify it with convenience, lack of time but in truth when you buy fast food you are being GREEDY. It tastes good and you completely ignore the effects it has on your body.

          Same thing here - especially with blind copy. You KNOW the promise is unlikely to be true you still buy anyway just in case.

          Now, the seller knows you're greedy. So she will play to it -she will bait you and you will fall into the trap.

          Are they right/wrong? Irrelevant.

          The point is you must learn to ignore the bait. That's what I mean by taking responsibility.
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          • Profile picture of the author BIG Mike
            Banned
            Originally Posted by AdwordsMogul View Post

            Of course it is. Are you kidding me?

            In case you don't realize, any time you buy McDonald's or pizza, or any fast food it's greed.

            Yes, we justify justify it with convenience, lack of time but in truth when you buy fast food you are being GREEDY. It tastes good and you completely ignore the effects it has on your body.

            Same thing here - especially with blind copy. You KNOW the promise is unlikely to be true you still buy anyway just in case.

            Now, the seller knows you're greedy. So she will play to it -she will bait you and you will fall into the trap.

            Are they right/wrong? Irrelevant.

            The point is you must learn to ignore the bait. That's what I mean by taking responsibility.
            While I agree with taking responsibility for one's actions, I can't agree with not requesting a refund if the product did not live up to it's hype, whether I "Knew it" or not. You're basically suggesting that the buyer take responsibility and thereby absolve the seller of doing the same.

            The McDonald analogy doesn't work either because they deliver exactly what they said they would in the time frame we expected (usually).

            As to the effects it has on your body...they aren't making claims that it will help you lose weight or miraculously become fit by eating there to induce you to make a purchase.

            Taking responsibility for one's actions is important - that includes sellers who make claims they know their product won't live up to. There is only person accountable for that - the seller. If they've "Hooked" someone emotionally, but the product is an epic fail, they should expect refunds...
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  • Profile picture of the author KimW
    The bottom line is don't ask for a refund based on buyers remorse.
    That's basically was the point of the OP.
    Nobody is saying if it is actually crap you don't have a right to ask for a refund.
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  • Profile picture of the author JeremiahSay
    Originally Posted by AdwordsMogul View Post

    Have you ever bought a WSO that sounded too good to be true but you got "suckered" in and went for it any way?

    What did you do?

    I have to admit, it's happened to me a few times.

    BUT...

    I didn't ask for a refund. Here is why:

    1) If I know better but let my greed get the best of me then the small price of a WSO is more than worth the lesson.

    2) Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.

    So instead of asking for a refund, I move on with my life.
    Yeah how I wish my customers can think like you

    Unfortunately, I have 1 particular customer who is the exact opposite of you, just this particular one (of course, I won't name names). I guess it's part and partial of IM isn't it? Serial refunder who just wanna take advantage of others.
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    • Profile picture of the author CrossHash
      Originally Posted by JeremiahSay View Post

      Yeah how I wish my customers can think like you

      Unfortunately, I have 1 particular customer who is the exact opposite of you, just this particular one (of course, I won't name names). I guess it's part and partial of IM isn't it? Serial refunder who just wanna take advantage of others.
      I think its a good procedure to keep a list / eye on serial refunders .. or create products with a limited 'try before you buy' function ..
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  • Profile picture of the author DireStraits
    Originally Posted by AdwordsMogul View Post

    Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.
    It's really not. It's your responsibility if you make it so. For many (most?) of us it's merely an option.

    This isn't a lucky dip. Regardless of whatever else you get from such a product, if anything, you should be perfectly entitled to a refund if it doesn't deliver on any specific claims or guarantees made in its sales materials.

    I seldom buy WSOs myself anyway, but it seems to me like some vendors have this nasty tendency of shifting blame they should accept for themselves onto buyers, which isn't very professional. It's a two-way street, but the bottom line is that gullible customers aren't breaking the law by being "stupid", whereas lazy, deceitful vendors sometimes are.
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    • Profile picture of the author AdwordsMogul
      Originally Posted by DireStraits View Post

      It's really not. It's your responsibility if you make it so. For many (most?) of us, it's merely an option.

      This isn't a lucky dip. Regardless of whatever else you get from such a product, if anything, you should be perfectly entitled to a refund if it doesn't deliver on any specific claims or guarantees made in its sales materials.
      Here is the thing.

      There was a forest. We cut it down. We built a city. Since we don't have to hunt for food, we must be entitle to it right? Yeah, right. :rolleyes:

      1. Open your eyes.

      2. The right to refund doesn't exist to protected the customer.

      3. This "right" exists to increase sales because the customer feels protected.

      The point is, the first thing you must do is to make everything that happens in your life YOUR RESPONSIBILTY - even when "it's not your fault".

      You think by refunding you're reducing the number of people who make bad products? I'm sure there is somebody here who can elaborate on how people factor in refund rates when creating crap.
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      • Profile picture of the author DireStraits
        Originally Posted by AdwordsMogul View Post

        Here is the thing.

        There was a forest. We cut it down. We built a city. Since we don't have to hunt for food, we must be entitle to it right? Yeah, right. :rolleyes:
        Sorry, but that's a poor analogy. This isn't about "we" as a collective, it's about specific instances of vendors using hype and lies to shift pisspoor products.


        I don't care why the concept of refunding exist. All I care about is getting what I paid for or retrieving my investment. I'm not in the game of jumping through hoops to justify products that fall short of the mark.

        If a vendor guarantees that I'll be happy with the product or I get my money back, and I'm not happy because a product genuinely stinks, I'll ask for a refund.

        If a product doesn't offer a guarantee but doesn't deliver on promises made in its sales materials, and I couldn't reasonably have foreseen that, I'll jolly well ask for a refund either way. And I'll do my damn best to make sure I get one, because false advertising isn't acceptable.

        I'm not a serial refunder. In fact, I seldom ever have to ask, precisely because I do exercise due diligence. But I won't make excuses for other people's nonsense just because they only duped me out of $7 or whatever.

        Seems fair enough to me.
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  • Profile picture of the author mosthost
    Ask for the refund to dis-incentivize the seller from making more crap. Loss of money is the quickest way for someone to get the message that their **** stinks
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    • Profile picture of the author AdwordsMogul
      Originally Posted by mosthost View Post

      Ask for the refund to dis-incentivize the seller from making more crap. Loss of money is the quickest way for someone to get the message that their **** stinks
      Actually it doesn't.

      As a side note, if people knew they wouldn't get a refund they'd be more careful about buying.

      Sellers would be more careful about their reputations because customers would complain more. So maybe things would be better.

      Anyway, the point here is not about whether or not you have the right to get a refund.

      It's about taking RESPONSIBILITY for your life - which I see people conveniently choose to ignore...
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      • Profile picture of the author tryinhere
        Originally Posted by AdwordsMogul View Post


        It's about taking RESPONSIBILITY for your life - which I see people conveniently choose to ignore...
        Taking responsibiliy for my life has jack bugger all to do with if I ask for a refund or not. Nothing Nada Zip and Zero. Period.
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  • Profile picture of the author ebizman
    well some WSO sellers should start making BETTER products.
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  • Profile picture of the author Charlotte Jay
    Are we referring to serial refunders? I have asked for refunds a total of 3 times I think out of a total of over 100 bought over the last 2 years. I don't ask for a refund "just because" and I think those are the type of people you are referring to, yes?
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    • Profile picture of the author stesnees
      Maybe if there wasn't so much blind copy in there people wouldn't refund so much.
      It's like walking into a shop for a new sofa and the shop assistant saying 'Yea you can pay us for the sofa and we'll deliver it for you, but you aren't seeing which one it is until you get it'
      However he is willing to give you a 60 day money back guarantee just in case you aren't happy, but then gets annoyed when you take him up on it!
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      • Profile picture of the author Croque
        Originally Posted by stesnees View Post

        Maybe if there wasn't so much blind copy in there people wouldn't refund so much.
        It's like walking into a shop for a new sofa and the shop assistant saying 'Yea you can pay us for the sofa and we'll deliver it for you, but you aren't seeing which one it is until you get it'
        However he is willing to give you a 60 day money back guarantee just in case you aren't happy, but then gets annoyed when you take him up on it!

        Exactly, the issue with many WSO's is that you don't know what you're buying.

        The sales letter can only give you an idea of what's being offered, but you don't know for sure until you buy it. When you ask the seller for more details before purchasing he/she goes: "Buy it, if is not what you're looking for you have 30 days money back guarantee" And when you request it they scream "SERIAL REFUNDER/SCAMMER"

        If you don't want to deal with refunds and "scammers" just DON"T offer a money back guarantee plain and simple, then if I buy it, only then it'll be my solely responsibility and stupidity.
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    • Profile picture of the author johnes4th
      Originally Posted by Charlotte Jay View Post

      Are we referring to serial refunders? I have asked for refunds a total of 3 times I think out of a total of over 100 bought over the last 2 years. I don't ask for a refund "just because" and I think those are the type of people you are referring to, yes?
      Good question...

      I am in the same boat. I don't normally ask for them either, but every once in a while it just has to be done.

      Normally, I am more peeved that a garbage product wasted my time rather than my money - and I am definitely not going to waste more time trying to get back the $5-$15 that most WSO's cost.
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  • Profile picture of the author Challendge
    let's lay it out....if you liked the WSO and are just being cheap or if you did not find it useful yet still recognize that it's a good product/service then you should NOT request a refund.

    If the WSO just plain sucks and brings very little value while completely over-promising what you get and you want to ask for a refund then go ahead.
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    • Profile picture of the author mojojuju
      Originally Posted by Challendge View Post

      let's lay it out....if you liked the WSO and are just being cheap or if you did not find it useful yet still recognize that it's a good product/service then you should NOT request a refund.
      I disagree with this attitude that I shouldn't request a refund for a product which doesn't meet my expectations, based on the fact that the product does have some value other than the reason I purchased the product.

      I'll decide if the product meets my needs based on my criteria and how it corresponds with what was advertised.

      If I buy a computer with an advertised 8 hour battery life, I'm going to ask for a refund if the battery lasts only 2 hours. I don't care if the computer has the fastest processor of any machine I've owned, or if it cost me only $10 - if I bought the damn thing for the battery life and the battery life isn't as advertised, I will get a refund.

      Same with digital products. If I purchased a product based on "a simple SEO trick that will get your site to the front page of Google for any keyword" but the product doesn't deliver on that claim, well I'm going to ask for a refund - even if it does offer other good information.

      Even if the digital product is great in other ways, if it doesn't deliver for the advertised claim which led me to purchase it, then I'm getting a refund. End of story.
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      • Profile picture of the author Karen Blundell
        here's a lesson that a couple of people in this very forum taught me a few years ago (thanks Paul, Big Mike, ex-Rat): it's ok to have an opinion, but don't expect everyone to agree with you and don't try to make your opinion a fact.

        To say that we're greedy if we buy a WSO that doesn't live up to it's promises and we ask for a refund, is ridiculous.

        I take full responsibility for my actions, and that includes making sure that the money I spend is not for nothing. I take full responsibility if I decide to spend money on something I might not need, but it was a impulse buy. It happens.

        If a WSO is bad, I'm going to ask for a refund. There were a couple of times when I didn't ask for a refund, even though the WSO was crap, but that was because I just couldn't be bothered for such a small price, and it was my decision at the time, regardless if it was the wrong decision.

        I'm afraid, OP, your definition of greed and mine are not the same whatsoever. Asking for a refund is not being greedy, in my opinion. Now if someone is a serial refunder, that's different. But I don't think that's even being greedy - that's being a pain in the ass.
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        • Profile picture of the author Roy Naim
          This is a tough one...

          For me I feel bad asking for a refund even if the product is bad...

          Mario Battalli once tweeted "I would never send a dish back to a chef while eating at a restaurant"...as a chef, he understands what it means when someone sends back a dish..

          And as someone who loves to cook, I know it hurts if I mess up a dish and my guests don't like it...

          Tony Robbins said that he used to go to all the seminars, even the bad one because his belief was, if he gained even a bit out of it, then it was worth it...

          End of the day, it comes down to each of us to take personal responsibility and ask if we doing this because this is truly a bad product or cuz' it easy to get your money back.

          I bought a lot of WSO's, and before doing so, I PM and ask a few questions and so on...if I found, like a recent one, that the sales page, and the product is not in congruent, and having known the method myself and done it in the past, I will ask for a refund.

          However, a WSO a bought last week, though overall is was bad, there was one resource in there that was valuable to me, I said in all fairness, I learned something so I won't refund.

          I ain't no saint but I am the guy who pays for product, especially in the self help industry even though it is so easy to find them for free...but like many said before, sometimes you just gotta refund to a) make sure the creators realize it ain't good b) why waste your money.

          Again, I ain't a saint, I learn and grow...
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        • Profile picture of the author BIG Mike
          Banned
          Originally Posted by Karen Blundell View Post

          If a WSO is bad, I'm going to ask for a refund. There were a couple of times when I didn't ask for a refund, even though the WSO was crap, but that was because I just couldn't be bothered for such a small price, and it was my decision at the time, regardless if it was the wrong decision.
          This comment stood out, because it's what this discussion really boils down to.

          The OP would have us believe that we need to be taught a lesson in gaining control of our purchasing decisions and that we should punish ourselves for making bad ones. Over the years, I've seen that stance taken many times - the end result being that a lot of members view asking for a refund as a taboo in the WF...that it will somehow damage their reputation and get them labeled as a serial refunder.

          As Karen wrote, it's the up to the buyer to decide whether or not it's appropriate to ask for a refund when a refund is offered.

          Many sellers want the advantage of offering refunds as a selling point, so they place the decision for the refund in the hands of the buyer. Ironically, I've seen a number of sellers over the years who have gone to great lengths to avoid actually honoring their refund policy.

          The real lesson here needs to be learned by the seller, not the customer. Sellers who offer "No Questions Asked" types of refunds policies, should stop doing so if they have a problem with issuing refunds.

          A simple, "This product is non-refundable" resolves the issue for both the buyer and seller. Although this opens up a different set of issues, it's legally binding on the buyer at the time of purchase.

          One of the comments in the WSO Forum Rules (http://www.warriorforum.com/warrior-...27-2012-a.html) is:

          Vote with your wallet, not with endless arguments.
          Setting aside the issue of real serial refunders, to imply that a buyer is wrong to exercise his or her right to request a refund when one is offered is downright shameful on the part of any seller doing it, especially in this community.

          I guarantee you I don't need to learn a lesson about my purchasing decisions.

          What this thread is doing is teaching me (and others) a lesson about integrity in eCommerce. If you offer a refund on your WSO's then you damn well better honor it and without argument or finger pointing. If you don't intend to, then clearly state that you're not offering refunds and it's a non-issue.

          Vote with your wallet folks...
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        • Profile picture of the author Daniel Thompson
          Originally Posted by Karen Blundell View Post

          If a WSO is bad, I'm going to ask for a refund. There were a couple of times when I didn't ask for a refund, even though the WSO was crap, but that was because I just couldn't be bothered for such a small price, and it was my decision at the time, regardless if it was the wrong decision.

          I'm afraid, OP, your definition of greed and mine are not the same whatsoever. Asking for a refund is not being greedy, in my opinion. Now if someone is a serial refunder, that's different. But I don't think that's even being greedy - that's being a pain in the ass.
          This discussion is all about personal values, and our individual utility (an economic function). And is very useful, because marketing online is all about reaching all different types and satisfying the majority of those in our target niche.

          Some people really care about what others may think of them if they refund..., and have that added component in their personal economic utility.

          Others, who value very little but themselves (or maybe not even....) find it much easier to be serial refunders.

          I like to receive the best value possible, and I like to give the same. If the deal between the seller and buyer breaks down it is good to have the option of a refund, especially since it can be done effectively and quickly electronically.

          Most dissatisfied customers fail to refund anyway just because of being too busy or forgetful. So net-net, it really is not such a big problem unless a seller insists on pushing garbage as gold.

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  • Profile picture of the author Challendge
    let's lay it out....if you liked the WSO and are just being cheap or if you did not find it useful yet still recognize that it's a good product/service then you should NOT request a refund.

    If the WSO just plain sucks and brings very little value while completely over-promising what you get and you want to ask for a refund then go ahead.
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  • Profile picture of the author SuperCopywriting
    Even though I'm a new member, I've bought more than enough of my fair share of WSO's...probably hundreds of WSO's.

    But, no matter how much the product was in no way, shape, form or fashion what the operator claimed in the sales page, I never ask for a refund.

    I always find "something" in there I can use. Sometimes I may get a better or clearer understanding of some process, method or tactic that wasn't clear before.

    Sometimes I walk away with nothing. But I don't get upset. I always figure someone, somewhere may have learned a thing or two. Or maybe my purchase helped someone feed their family or pay their rent on time.

    You never know. I just move on as well. And, I kind of think of WSO's like gambling. I never bet on a WSO that I can't afford to lose money on.
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    • Profile picture of the author DireStraits
      Originally Posted by SuperCopywriting View Post

      Even though I'm a new member, I've bought more than enough of my fair share of WSO's...probably hundreds of WSO's.

      But, no matter how much the product was in no way, shape, form or fashion what the operator claimed in the sales page, I never ask for a refund.

      I always find "something" in there I can use. Sometimes I may get a better or clearer understanding of some process, method or tactic that wasn't clear before.

      Sometimes I walk away with nothing. But I don't get upset. I always figure someone, somewhere may have learned a thing or two. Or maybe my purchase helped someone feed their family or pay their rent on time.

      You never know. I just move on as well. And, I kind of think of WSO's like gambling. I never bet on a WSO that I can't afford to lose money on.
      This is a nice philosophy, but unfortunately, when sellers aren't held to account because of such liberal attitudes as this, standards slip badly.

      Worse yet, this "entitlement" mindset takes root and causes scenarios where sellers who previously advertised a no-questions-asked money-back guarantee (not because they intend to fulfil it but because it "looks good and helps them sell more") begin to question, challenge and dismiss customers' requests because they disagree with their reasons.

      This in turn causes an accumulation of complaints of false advertising and scamming, among other things, to various watchdog organisations, consumer groups and government bodies like Trading Standards and the FTC, from which the sort of regulation people love to moan about will ultimately arise.

      "Responsibility", as AdwordsMogul talks about, takes many forms. I found his comments a little ironic, in fact, because I see the act of letting vendors off the hook so lightly as forgoing one's consumer responsibilities, not exercising them.
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  • Profile picture of the author Chrisbroholm
    Dear sir, you are way off. The vendors offer a 100% refund with generally no strings attached, if a customer feels like he has not recieved what he was promised - then surely a refund is in order. Why on earth should the customer be punished because the vendor delivered a product that was anything less than the customer wanted?

    I've said it before, if you have some kind of problem against people refunding your product, then don't offer 100% refund policy, or perhaps look into the root of why there are so many refunds.
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  • Profile picture of the author seoproservices
    That's totally right.... in a way. Everyone want to get rich fast.. However if you are searching for some kind of ebook to meet your goals, then you are wrong.. its your smart wark.. And refunds is not the way
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  • Profile picture of the author Daniel Thompson
    In a way, the money back guarantee is part of the purchase price. It gives you assurance that the product will have value and live up to the claims on the sales page. It allows the seller to ask more for the product.

    If I spend more money on a car with a good warranty, I'm going to use the warranty if something goes wrong. I won't reason that I've gotten good value from the car so I don't need to use the warranty that I paid for.

    I'm willing to pay more for products that provide assurance that they will be of value. That is a reasonable economic transaction, but it only makes sense if you are willing to make use of the money back guarantee when it doesn't live up to expectations.

    The biggest problem I've seen is when the seller doesn't properly disclose what is in the product. Sometimes he will even guarantee that I've never seen the information or technique before. If he makes that kind of representation, I don't mind asking for my money back if he is wrong.
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  • I've been on the this forum for 8 years, have purchased 100s of wso's over that time, and have only asked for a refund 3 times.

    The only reason that I didn't ask for a refund on most of them was because I was just too timid or simply didn't realize that I could even get a refund.

    In my opinion about 80% of the wso's being offered are garbage and the sellers of this garbage should be ashamed of themselves (even though I'm sure they are not).
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  • I paid $997 for my 3rd or 4th course I ever bought about a decade ago and it was tons of outdated adreses that he sent me to, but I didn't ask for a refund because most worked, other do ask and I heard his course is the most highest refund rate.
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  • Profile picture of the author timpears
    Originally Posted by AdwordsMogul View Post

    Have you ever bought a WSO that sounded too good to be true but you got "suckered" in and went for it any way?

    What did you do?

    I have to admit, it's happened to me a few times.

    BUT...

    I didn't ask for a refund. Here is why:

    1) If I know better but let my greed get the best of me then the small price of a WSO is more than worth the lesson.

    2) Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.

    So instead of asking for a refund, I move on with my life.
    Sorry but this is bogus as hell. When a person creates a sales page that succers people in to buy a piece of crap, then you encourage them to do it again. You are not the only one that gets succered, and they will do it again and succer more people, and so it goes. The seller needs the lesson as well as you do. We all get succored from tme to time. I ask for a refunds. I asked for a refund just an hour or so ago due to the seller can't seem ro deliver me the product. It has been three or four days and the seller has not delivered the product yet. I deserve mymoney back.
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    • Profile picture of the author CDarklock
      Originally Posted by timpears View Post

      The seller needs the lesson as well as you do.
      The seller does not learn anything from it.

      When you force the seller to give back your money, it doesn't matter if you tell him why, he will still call you a "serial refunder" and bad-mouth you to his seller friends on Skype that all sell worthless crap so they share a blacklist of all the people who buy products and refund them immediately. Which is a big list, because their products are garbage and you can almost smell it before the download's complete.

      When you look at the product and think "I made a bad buying decision," so you don't get your money back and have to sit there knowing you wasted it on garbage, you understand what you are doing and why you are doing it. YOU learn something.

      You can't make that happen on the other side of the fence. So make the difference where you can control it.
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      • Profile picture of the author timpears
        Originally Posted by CDarklock View Post

        The seller does not learn anything from it.
        That is really sad CD. I can't bring myself to let them benefit from sellingb crap though. So I guess I am on a number of these lists. Oh well.
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        • Profile picture of the author cjreynolds
          My question is, for those of you who do request refunds, do you delete the files from your hard drive once the money is returned?
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        • Profile picture of the author CDarklock
          Originally Posted by timpears View Post

          So I guess I am on a number of these lists. Oh well.
          Of course, most of those lists are being used exclusively by people who sell crap, so being on them is not exactly terrible. But you're not doing any good for the sellers.

          What does do good for the sellers is all of us collectively learning to make better buying decisions. The WSO Forum is pretty awesome in that respect - if you buy a piece of crap, and you DON'T ask for a refund, you can go into the thread and say "I bought this; it is a piece of crap."

          Then you can explain why you bought it and what made you decide to buy it and how that was a bad decision, so other buyers learn not to buy crap.

          You can't MAKE them learn, of course. But buyers are more likely to heed the lesson.
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          "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
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  • Profile picture of the author KelticWarrior
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    • Profile picture of the author Tina Golden
      Originally Posted by stesnees View Post

      Maybe if there wasn't so much blind copy in there people wouldn't refund so much.
      It's like walking into a shop for a new sofa and the shop assistant saying 'Yea you can pay us for the sofa and we'll deliver it for you, but you aren't seeing which one it is until you get it'
      However he is willing to give you a 60 day money back guarantee just in case you aren't happy, but then gets annoyed when you take him up on it!
      If people didn't buy from blind copy, the sellers would stop using it.

      I won't buy from blind copy. I may miss a good product this way, but I doubt that happens very often. My philosophy is that if they can't tell you anything about the product because it will "give the secret away", then it can't be much of a product.

      When it comes to blind copy, I put more blame on the buyer. If you don't know what the hell it is, then why are you buying it?

      Originally Posted by cjreynolds View Post

      My question is, for those of you who do request refunds, do you delete the files from your hard drive once the money is returned?
      I do. I've only asked for refunds a few times over the years and that's only when the product didn't match up to what was promised in the copy - and then it has to be a pretty wide discrepancy.

      Anytime I've been given a refund, I've deleted the files. If I were to find enough value in them to keep them, I wouldn't ask for a refund.

      The people who keep the files and ask for a refund are lower than a snake's belly. Doesn't matter if you refund in the first 2 minutes or a month down the road, if you still use the files, you're a thief.
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      • Profile picture of the author cjreynolds
        Originally Posted by Tina Golden View Post

        Anytime I've been given a refund, I've deleted the files. If I were to find enough value in them to keep them, I wouldn't ask for a refund.

        The people who keep the files and ask for a refund are lower than a snake's belly. Doesn't matter if you refund in the first 2 minutes or a month down the road, if you still use the files, you're a thief.
        Glad to hear you say that! I fear, though, that many of us aren't that conscientious when it comes to digital info.

        It's hard to get people to grasp the concept that using files on your computer that you don't own is no different than stealing cable service, or stealing anything else, really - It doesn't matter if the seller doesn't loose actual inventory by you keeping the files (like he would if he were selling physical products), he has lost money that he is entitled to if you use his product.

        It seems this is a tough concept for a lot of people nowadays...
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      • Profile picture of the author Karen Blundell
        Originally Posted by Tina Golden View Post

        If people didn't buy from blind copy, the sellers would stop using it.

        I won't buy from blind copy. I may miss a good product this way, but I doubt that happens very often. My philosophy is that if they can't tell you anything about the product because it will "give the secret away", then it can't be much of a product.

        When it comes to blind copy, I put more blame on the buyer. If you don't know what the hell it is, then why are you buying it?

        I do. I've only asked for refunds a few times over the years and that's only when the product didn't match up to what was promised in the copy - and then it has to be a pretty wide discrepancy.

        Anytime I've been given a refund, I've deleted the files. If I were to find enough value in them to keep them, I wouldn't ask for a refund.

        The people who keep the files and ask for a refund are lower than a snake's belly. Doesn't matter if you refund in the first 2 minutes or a month down the road, if you still use the files, you're a thief.
        Like Tina, if a product is crap and I've asked for a refund, then I don't want it littering my hard-drives. It's deleted. Believe it or not, there are many decent warriors here who have integrity, but who will not be taken advantage of by hucksters selling crappy wares.
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  • Profile picture of the author Ashera
    Only time I have ever refunded a WSO was for a garbage Wiki software that was hyped to all heaven and ended up not even functioning.

    I've never bought a PDF WSO, but if it didn't provide what it advertised then obviously I would refund. I would obviously never buy something that had any hint of "get rich quick".

    If on the other hand- it didn't match up to my standards, I would move along and let them keep the money as I had already absorbed whatever information it was, even if I didn't like or agree with it.
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  • Profile picture of the author JayWiz
    Be wise on what you buy and if you are not satisfied then you can ask refund or before that instead of asking refund why not ask yourself is the method works or i am too lazy to make it work. If you are too lazy then asking refund then this is not seller fault, if you want to fraud this is also not seller fault.
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    • Profile picture of the author celente
      Originally Posted by JayWiz View Post

      Be wise on what you buy and if you are not satisfied then you can ask refund or before that instead of asking refund why not ask yourself is the method works or i am too lazy to make it work. If you are too lazy then asking refund then this is not seller fault, if you want to fraud this is also not seller fault.
      DING DING DING DING!!!!....

      ah....we have a winner.

      Ask not what the WSO can do for you, but...ask.... what you can do with the WSO.

      The cheapest or most expensive WSO you have purchased in 2012 is worthless, unless you actually get off your arse and do something with it.

      Come to think of it, the difference between making no money and a stack load of money is in these two words.... TAKING ACTION..... there I said it. To most these two words are like swear words.....

      oh and DO NOT think I am all high and mighty, because for 3 years I did not take action and got not results, so I know why people struggle they simply do not get off their ass, I have been there, and its not a good place to be. Trust me.
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      • Profile picture of the author Rashell
        Originally Posted by celente View Post

        Ask not what the WSO can do for you, but...ask.... what you can do with the WSO.

        The cheapest or most expensive WSO you have purchased in 2012 is worthless, unless you actually get off your arse and do something with it.
        Gotta disagree with you just slightly.

        Just "taking action" can get you into a lot of trouble.

        Before anyone TAKES ACTION they should complete their due diligence. Checking the TOS of any sites to be used, adhering to any applicable laws, etc. As well as, understanding whether the idea they're about to implement will be well received by the community they're about to unleash it upon. Or... Will it create irreparable damage to their reputation?

        As business owners we are inevitably responsible (legally and to the community we're selling to) for every action we take. And "just taking action" on some of the daft ideas proposed in some WSOs is just dangerous.

        Sorry, but before I take action on any WSO I'm going to ask a heck of a lot more of it than what can I do to implement it.

        And if, in my quest of due diligence, I find the suggested method a clear violation of ethics, law, TOS I'm going to probably ask for a refund (depending on how difficult it is to remove or work around the offending strategy).

        IMO, the seller, should have dotted i's and crossed t's while in the process of developing the product.

        Rashell

        PS To the OP: There's an old saying that goes "Fool me once, shame on you. Fool me twice, shame on me". You don't learn from your mistakes by not asking for a refund. You learn from your mistakes by paying attention. If you keep making the same mistake-- you're not paying attention.
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  • Profile picture of the author theemperor
    If I have been sold a crock of s*** then I will ask for a refund. That's just good business sense right?

    Remember unlike buying a book in your local bookstore you have no idea how good the material is. WSO buying is always buying blind. The prospect of a refund if unsatisified is what makes many people confident to buy.
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  • Profile picture of the author socialmassmedia
    For me I rarely ever refund unless what they claim on copy and then you get something different or completely dysfunctional software, plugin etc then I would ask for a refund. I find if there's one thing in there of value no matter of what significance I will not ask for refund. I have bought crappy wso's with some value in it, I had to go over the whole thing in detail to find it.
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  • Profile picture of the author nateall
    A lot of times the WSO will say it is good for a newbie or veteran IMer, but really has little value for the Vet. In that case, ask for a refund. Nothing wrong with that. But make sure you delete the WSO as well!
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  • Profile picture of the author Francis Ochoco
    Depends on my mood. If I'm too busy, I won't bother asking for the refund. Most of the time though, I don't ask for a refund just because I'm too lazy.
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    • Profile picture of the author JohnMcCabe
      I'm confused. When did the WSO section, as a marketplace, gain some kind of mystical aura where you should never ask for refunds? It's a place where buyers and sellers trade.

      I do take responsibility for my purchases, there or in any other marketplace. Part of taking responsibility is acknowledging when one makes a mistake in purchasing and taking whatever steps are available to remedy the error. Including asking for a refund if one is offered.

      As Big Mike said, if you don't want to deal with refunds, don't offer them. You can't have it both ways.

      Originally Posted by loi77 View Post

      With digital product, the problem is that people can get a full refund and still keep the product.
      Why is that a problem? It doesn't diminish your supply of available products, and if the product truly is not useful to the buyer, they will not use it, so possession is meaningless.

      I'll qualify that to include refunds given because the buyer either made an honest error regarding the product's suitability for his own use, or some equally innocent reason. I don't extend that to thieves committing fraud, as I don't count them as 'buyers' anymore than a store considers shoplifters 'customers'.

      Originally Posted by AdwordsMogul View Post

      Here is the thing.

      There was a forest. We cut it down. We built a city. Since we don't have to hunt for food, we must be entitle to it right? Yeah, right. :rolleyes:

      1. Open your eyes.

      2. The right to refund doesn't exist to protected the customer.

      3. This "right" exists to increase sales because the customer feels protected.
      This is unvarnished horse manure. And I'm not sure that's being fair to road apples...

      Originally Posted by AdwordsMogul View Post

      The point is, the first thing you must do is to make everything that happens in your life YOUR RESPONSIBILTY - even when "it's not your fault".
      There's more to "taking responsibility" than simply wearing the hair shirt. There's also an obligation to remedy errors, and often the way to remedy a bad purchasing decision is to undo it by obtaining a refund.
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      • Profile picture of the author RedShifted
        Originally Posted by JohnMcCabe View Post



        This is unvarnished horse manure. And I'm not sure that's being fair to road apples...

        Thank you for shedding some light on REALITY.

        I was seriously appauled myself when I read that comment and as a seminewb did not want to speak up. But that post really crosses the line in so many different ways... "Refunds aren't to protect the consumer but are to help the seller with conversions".... I'm not even going to say another word because I'm far too angered to even respond to that.

        I will say this, all you people trying to convince us newbies that WE need to learn how to punish ourselves, are you kidding me? What it really sounds like your saying is "I think you newbies are so dumb, that you can't learn a lesson on your own w/out burning your hard earned cash". Its that which really bothers me.

        So apparently us newbie can't learn anything unless we burn our money. Like we can't feel anger and resentment over the SIMPLE FACT some sellers are snake oil salesmen. But we need to lose our money too? You have to be kidding me.

        To address all the people saying "thats just the way it is, wsos have been like that and will never change - so you newbies should know better" let me send a big fat *LOL* back your way. Yeh, wsos will "just be that way" till the FTC takes over this forum. I'm a seminewb like I said, but I heard this forum ALREADY UNDERWENT some serious changes to the WSO section. Hmm I wonder why.

        So you think it won't happen again? WSOs will "never" change? I for one think thats closed minded, unicornarian thinking. WSOs WILL inevitably change. The person who needs to take MORE responsibility in this equation has very little to do with the serial refunders imo, but the sellers causing people to refund. Who are we kidding here? The reason MMO products get refunded so often is because as a WHOLE they tend to just suck. Show me one other market with such significant refund rates?

        Now tell me one more time that newbies "need" to learn. People need to learn how to represent things more HONESTLY. There are some newbies who probably take too much advantage of refunds, but something still tells me there are WAYY more sellers taking advantage of newbies, than vice versa. Call it kharma if anything, its a bitch.

        I'll leave it at that.

        -Red
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  • Profile picture of the author advertisethis
    The marketplace can be corrected (relatively) by refunding products that are found to be misleading (either intentionally or the unintentional result of product creator incompetence/laziness). If you feel like you bought merely due to a personal lax in judgment regarding fantastical sales copy claims, you can still apply self-disciplinary measures while likely enriching someone much more deserving than the unqualified product creator by ANONYMOUSLY donating the purchase price (or an effective multiple) to a worthy charity.

    In this scenario, the marketplace retains some important consumer checks to encourage quality product creation along with realistic sales claims befitting of the product characteristics and quality, steps toward personal development are achieved, and someone not directly involved in the equation derives aid they may desperately need. That would mean wins all the way around without con artists being able to bask in their bloated paypal accounts and unreasonably low refund rates only to subsequently commence planning the characteristics of their next launch based on its success (don't fix a process that ain't broke).
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by advertisethis View Post

      The marketplace can be corrected (relatively) by refunding products that are found to be misleading (either intentionally or the unintentional result of product creator incompetence/laziness). If you feel like you bought merely due to a personal lax in judgment regarding fantastical sales copy claims, you can still apply self-disciplinary measures while likely enriching someone much more deserving than the unqualified product creator by ANONYMOUSLY donating the purchase price (or an effective multiple) to a worthy charity.

      In addition to more quality products (although I haven't bought more than 2 shoddy products from the WF ever), I'd like to see the marketplace correct itself by putting measures in place to prevent thieving serial refunds from stealing product after product under the guise of "not being happy" with any of them. They of course became unhappy with those products approximately 5 minutes after purchase. Go figure. Fast workers, aren't they?

      I personally already have a system in place. I use DLGuard and I simply ban any customer who requests a refund. I don't offer a refund and if they file a Paypal dispute, I just ban them from ever purchasing anything from me again. I sell a membership and when a buyer buys, they have access to 16 sites to download. How many "customers" do you think I would have that instantly refunded after downloading all that if I had a refund policy and didn't fight Paypal disputes? A lot.

      I think JVZoo and WSO Pro and any other sales platform should add the ability to ban "customers" by IP and email like DLGuard does.

      I think that there are just as many dishonest "customers" as there are sellers.
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      • Profile picture of the author mojojuju
        Originally Posted by sbucciarel View Post

        I'd like to see the marketplace correct itself by putting measures in place to prevent thieving serial refunds from stealing product after product under the guise of "not being happy" with any of them.
        And what mechanism would be used to differentiate between customers who are genuinely unhappy with a product and those who are simply requesting refunds to get a product for free? I imagine that measures could ban those who make a large number of refund requests per number of products purchased. But that wouldn't satisfy those here who seem to consider anyone who refunds a product, just once, to be a "serial" refunder.

        Originally Posted by sbucciarel View Post

        They of course became unhappy with those products approximately 5 minutes after purchase. Go figure. Fast workers, aren't they?
        With some products it's obvious after just 5 minutes that those products are crap. Unfortunately, a lot of producers of crap products have great difficulty accepting the fact that they produce crap and will never understand why people would want a refund. Thus, they consider anyone requesting a refund to be a "serial refunder".

        Originally Posted by sbucciarel View Post

        I think that there are just as many dishonest "customers" as there are sellers.
        Just as many? Maybe. With there being more customers than there are sellers though, I think you've just suggested that there is a higher percentage of sellers who are dishonest.:p
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        • Profile picture of the author sbucciarel
          Banned
          Originally Posted by mojojuju View Post

          And what mechanism would be used to differentiate between customers who are genuinely unhappy with a product and those who are simply requesting refunds to get a product for free? I imagine that measures could ban those who make a large number of refund requests per number of products purchased. But that wouldn't satisfy those here who seem to consider anyone who refunds a product, just once, to be a "serial" refunder.
          Originally Posted by mojojuju View Post

          With some products it's obvious after just 5 minutes that those products are crap. Unfortunately, a lot of producers of crap products have great difficulty accepting the fact that they produce crap and will never understand why people would want a refund. Thus, they consider anyone requesting a refund to be a "serial refunder".
          I don't lose sleep over it. My current offer rarely ever receives a refund request, but when I sold single PLR sites for $17, it was a different matter. Do you actually think that anyone who purchases a website and as soon as it is downloaded, is unhappy with something that they clearly knew what they were buying? I don't. Instant ban.

          I also don't buy that a customer can decide that they're unhappy with a MMO product 5 minutes after downloading when it involves some work on their part to determine whether or not it works. I personally don't sell that kind of product, but that also would be an instant ban if they requested a refund before they could actually test the product.

          Originally Posted by mojojuju View Post

          Just as many? Maybe. With there being more customers than there are sellers, I think you've just suggested that there is a higher percentage of sellers who are dishonest.:p
          Then I'll rephrase it. I think the percentage of dishonest buyers is as high as the percentage of dishonest sellers if not higher. One only needs to look as far as your nearest Black Hat forums to see that members here buy a product, get a refund and then upload it to BH forums or build their own sites and sell just about every popular WSO on the WF for next to nothing. Not only are the members who upload it to BH forums and Fiverr, and who sell it themselves scammers, but every one of their customers who seek out these products to download for free or cheaper than they can get it here are scammers also, and they have thousands of views and "customers".
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  • Profile picture of the author Prowebstakht
    if the product does not meet my needs then i would sure ask for a refund!! It is MY MONEY AFTER ALL just my 2 cents....
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  • Profile picture of the author Gerald Arno
    Banned
    I´ve personally never asked for a refund for an information product.

    Many newbies make the mistake and don´t read carefully enough through the sales page/description, nor do they plan well enough.

    I´m sure that most ebooks help newbies to some degree, even if they are not able to follow up.

    However, that´s a lot different for experienced and successful marketers who sense and know that they need. It´s really not about buying what you want, but buying what you need.

    Most people buy what they want rather than what they need. And that´s the main reason why the best selling WSO´s focus on what you WANT, not need.
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  • Profile picture of the author Efryll
    I never bought those re-WSO products. The bad thing i can see here is that, people keep pushing someone to make a product and sell it to make money online.
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  • Profile picture of the author Eduard Stinga
    It's funny how this thread sort of drifted away from the thing the OP said in the beginning.

    Here's what I understood, and I think I'm one of the few ones agreeing with that has been said in the first post.

    If you buy a product about SEO which claims to offer you rank #1 on Google for any keyword and you want to rank #1 for "dog", "news", "porn" or God knows what else, it's obviously not going to work and it's your full responsibility that you fell for such an over-hyped copy and didn't use your common sense to protect yourself. You were greedy.

    Of course, you are entitled to get a refund, but does it help you? You will still go on and fall for over-hyped copy and continue to buy crap, if you don't learn your lesson the "hard way" (which is not getting your $ back).
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    • Profile picture of the author Rashell
      Originally Posted by Eduard Stinga View Post

      Of course, you are entitled to get a refund, but does it help you? You will still go on and fall for over-hyped copy and continue to buy crap, if you don't learn your lesson the "hard way" (which is not getting your $ back).
      When you allow the seller to keep the funds you are in essence saying "I agree you're product is worth $xx" when you really think it's not worth a pile of poo.

      If you want to punish yourself by "not getting your $ back", it's better to remove the funds from the seller and give it to a worthy charity and not take the tax write-off.

      At the end of the month/year/whatever take a good hard look at how much you stupidly spent and on what. Consider how much work you could have outsourced. How much you could have spent on ads. Consider what you've lost because of chasing the stupid and learn.

      Don't reward someone for producing an unworthy product.

      Rashell
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    • Profile picture of the author cjreynolds
      Originally Posted by Eduard Stinga View Post

      It's funny how this thread sort of drifted away from the thing the OP said in the beginning.

      Here's what I understood, and I think I'm one of the few ones agreeing with that has been said in the first post.

      If you buy a product about SEO which claims to offer you rank #1 on Google for any keyword and you want to rank #1 for "dog", "news", "porn" or God knows what else, it's obviously not going to work and it's your full responsibility that you fell for such an over-hyped copy and didn't use your common sense to protect yourself. You were greedy.

      Of course, you are entitled to get a refund, but does it help you? You will still go on and fall for over-hyped copy and continue to buy crap, if you don't learn your lesson the "hard way" (which is not getting your $ back).
      I agree, and disagree.. (boy, that's a useless statement! :rolleyes

      Anyway, for those of us who have been at this for more than a month or two, "I'll get you on page one of Google for 'dog'!" may seem preposterous. For someone who really doesn't know how to rank a site for a keyword (or doesn't even know what the Adwords Keyword Tool is about), it's not so obvious.

      I'm not sure the refund/serial refund/etc. issue is really something we can solve completely. Consider the drill:

      1. Newbie sees "great" wso that either promises the moon or claims to be "newbie friendly".
      2. Newbie buys the wso and tries to use it
      3. Newbie finds that either the wso promised something it won't do, or the information is over his head (he probably doesn't know which).
      4. Newbie requests refund
      5. Rinse and Repeat

      Eventually the newbie either gives up on wso's altogether or becomes a serial refunder - He doesn't intend to be a pain in the arse, often it's just a case of (understandable) ignorance.

      Add those to the tons of real serial refunders and content thieves and you've got a real problem, and it's hard to tell the thieves/jerks from the newbies that just don't know any better.

      Does that mean newbies should just "suck it up" and loose money for each and every mistake, even though the seller agrees to refund the purchase "for any reason"? That seems a little harsh... I think I would prefer to educate newbies with threads like this one
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  • Profile picture of the author saladflorida
    yeah gotta agree on that, consider that as a charity ?
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Eduard Stinga View Post

      Of course, you are entitled to get a refund, but does it help you? You will still go on and fall for over-hyped copy and continue to buy crap, if you don't learn your lesson the "hard way" (which is not getting your $ back).
      You're joking, right? Please tell me you are joking...

      The act of obtaining a refund negates the possibility of learning from one's mistakes? Seriously?

      I truly hope any of your potential customers never get wind of how dumb you really think they are.

      Here's what I think will really happen.

      > A portion of said unhappy buyers will get their refund and spend it on something else of more value to them. They've learned their lesson, despite getting their money back.

      > Another portion will never learn. They'll continually chase pie in the sky, whether they get refunds or not.

      > Some will simply become bitter, and rather than learn any "lesson" you think they should learn, will conclude that all sellers are cheats, crooks, scammers or any other word you choose to use. And they'll blast that opinion to anyone who will listen.

      Somebody, PLEASE open the windows. It's getting pretty rank in here...
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      • Profile picture of the author Eduard Stinga
        Originally Posted by JohnMcCabe View Post

        The act of obtaining a refund negates the possibility of learning from one's mistakes? Seriously?
        It's not that it negates it, it just lowers the chances tremendously. It takes away your responsibility - because there's nothing bad that happens to you as a consequence of your actions (you didn't lose any money).

        Originally Posted by JohnMcCabe View Post

        I truly hope any of your potential customers never get wind of how dumb you really think they are.
        How did we end up talking about my customers and how did you reach that conclusion?

        Originally Posted by JohnMcCabe View Post

        Here's what I think will really happen.

        > A portion of said unhappy buyers will get their refund and spend it on something else of more value to them. They've learned their lesson, despite getting their money back.
        Just a few, as I said before. Most chances are they still still fall in the two categories below.

        Originally Posted by JohnMcCabe View Post

        > Another portion will never learn. They'll continually chase pie in the sky, whether they get refunds or not.

        > Some will simply become bitter, and rather than learn any "lesson" you think they should learn, will conclude that all sellers are cheats, crooks, scammers or any other word you choose to use. And they'll blast that opinion to anyone who will listen.
        I think the confusion between what I was saying and what you were saying is that I was talking about obviously crappy and over hyped products, products that claim to give you the moon and the stars.

        That's how I learned my lesson - the 1st eBook I ever bought was a few years ago, promised a lot of unrealistic things. I tried getting a refund, but the seller disappeared after the purchase. I'm sure if I had got the refund, I would still have continued buying crap; but I didn't get a refund and learned my lesson. Now, everything I ever buy on the Internet is of good value and I'm 100% happy with every investment that I make.

        Why? Because I learned it the hard way! I lost my hard-earned $20 (back then).

        I just think that the majority of people need to learn things the hard way to actually learn the lesson (not just when buying products, but in life in general).
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        • Profile picture of the author cjreynolds
          Originally Posted by Eduard Stinga View Post

          I just think that the majority of people need to learn things the hard way to actually learn the lesson (not just when buying products, but in life in general).
          Here I am on the other side of the argument - I'm really not trying to be an antagonist, I just see merit in both sides of this issue... I've used this with some degree of success - purposely allowing myself to loose money in order to "punish" myself. Sometimes it works, sometimes it just makes me feel dumber.. :rolleyes:
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        • Profile picture of the author mojojuju
          Originally Posted by Eduard Stinga View Post

          It's not that it negates it, it just lowers the chances tremendously. It takes away your responsibility - because there's nothing bad that happens to you as a consequence of your actions (you didn't lose any money).

          But it's not the customers responsibility to make sure that a product is accurately represented in sales copy. It's the seller's responsibility. At least the law where I'm at seems to think so.

          Originally Posted by Eduard Stinga View Post

          I'm sure if I had got the refund, I would still have continued buying crap; but I didn't get a refund and learned my lesson. Now, everything I ever buy on the Internet is of good value and I'm 100% happy with every investment that I make.

          Why? Because I learned it the hard way! I lost my hard-earned $20 (back then).

          I just think that the majority of people need to learn things the hard way to actually learn the lesson (not just when buying products, but in life in general).
          That's weird. I think most people are capable of getting a refund AND learning a lesson about crappy products.
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          • Profile picture of the author JohnMcCabe
            Originally Posted by Eduard Stinga View Post

            How did we end up talking about my customers and how did you reach that conclusion?
            The conclusion rose from your remarks that the only way people might learn a lesson about buying bad products is to lose enough money on them. That seems to speak to a rather low opinion of the buying public at large. If I took the wrong impression, I'm sorry.

            Originally Posted by Eduard Stinga View Post

            I think the confusion between what I was saying and what you were saying is that I was talking about obviously crappy and over hyped products, products that claim to give you the moon and the stars.
            And I understood no such reference when I replied. While I agree with mojojuju that the seller bears the primary responsibility for accurately describing their product, some people do indeed need to get their noses bloodied before learning to duck. That lesson does not mean that one lets the blood flow when a bandage is available.

            Originally Posted by Eduard Stinga View Post

            That's how I learned my lesson - the 1st eBook I ever bought was a few years ago, promised a lot of unrealistic things. I tried getting a refund, but the seller disappeared after the purchase. I'm sure if I had got the refund, I would still have continued buying crap; but I didn't get a refund and learned my lesson. Now, everything I ever buy on the Internet is of good value and I'm 100% happy with every investment that I make.

            Why? Because I learned it the hard way! I lost my hard-earned $20 (back then).

            I just think that the majority of people need to learn things the hard way to actually learn the lesson (not just when buying products, but in life in general).
            Extrapolating from the personal to the general can be a dangerous thing in business. And may be a tougher lesson to learn than whether or not to buy snake oil disguised as tonic.

            Or, in other words, you are probably not your market...

            Peace
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  • Profile picture of the author Ettienne
    If I'm not happy, I get a refund. Period. If a sales page is misleading and can't live up to the hype, why should you have to part with your money? Not me, no.
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  • Profile picture of the author TamilYoung
    It is not worth asking for a refund just because we have that option. Ask for refund only if it really doesn't meet your requirement. Again, we should learn how to decide if it is a right product for us, before even purchasing.
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  • Profile picture of the author AlphaWarrior
    Originally Posted by AdwordsMogul View Post

    Have you ever bought a WSO that sounded too good to be true but you got "suckered" in and went for it any way?

    What did you do?

    I have to admit, it's happened to me a few times.

    BUT...

    I didn't ask for a refund. Here is why:

    1) If I know better but let my greed get the best of me then the small price of a WSO is more than worth the lesson.

    2) Sometimes it turns out that the info is good but it doesn't meet my goals or current schedule. However, that's the risk I take and it's MY RESPONSIBILITY not the seller's.

    So instead of asking for a refund, I move on with my life.
    It's your money and you can do with it what you want, but I think that it is crazy to say that it it your fault for a bad purchase when there is the salesman telling you all of the great things, true or false, about an item and you cannot evaluate the item yourself.

    Unlike a physical book store where I can actually look at a physical book and decide whether or not I want it or if it will help me, with a WSO or other electronic publication, I have to buy it sight unseen. I have to take a chance just to see if the item will be useful or not. It is just not right to expect me or anyone else to gamble and spend money on an unknown item.

    Having said what I said, normally, if an ebook is in the $20.00 or less range, I'll just lick my wounds and go on if the item is no good. However, if the item is like $47.00 or so, I will ask for a refund if the item is crap or doesn't meet my needs. I am willing to lose just so much.

    From my perspective, a honest seller would not be unhappy with refunds because (1) he/she knows that is just part of doing business, (2) if there are few refunds, he/she knows that his/her item is of value to the buyers, and (3) if there are a lot of refunds, he/she knows that the item must be improved and that there may be even more sales after the item is improved.
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