Clients From Hell #33

this mindset is probably the reason why she's much wealthier too.

It was nice enough that you let her pay below your normal rate for so long, she should have been grateful at just that considering how much she's already saved.

You just can't win with some people, they think the world owes them.

Yes, I am sure.


But you are not talking about your business.
You are talking about your customers behind
their back. If I tell them what you are doing,
would they laugh as well? Or would they believe
it is disrespectful rumor-mongering?




And I am the center of my own Universe. :p



You did notice that I expressed my "opinion"
to the people in the thread directly, rather
than going somewhere else and talking about
them behind their backs?

It was no collection of random stories, but
rather directly addressing what seems to be
a growing problem.


In your opinion.

Client sends email, "I need help with PLR blogs. I need 70 of them in the embarrising problems niches."

Client provides a list of 40 'problems'

Quote price, (50% off regular price of $17- $8.50 each for ordering in bulk)client pays deposit, then sends a list of 85 domain names!

:confused:

Ask, repeatedly over the course of a week for clarification, client keeps referring us to the list of 85 domain names...

Get her on a Skype voice call.... she says, "Oh, I want you to do those other ones too, because my VA screwed them up."

Client then asks us to tell her how many sites to have on each hosting account, recommend a hosting service to her, and...

Set up the new hosting
Log in to GoDaddy
Point all 85 domain names to 3 different hosting accounts
Go to each of the 3 different hosting accounts and set up all the addon domain names.

Finally, we're able to start building the blogs.... we show her the first set, and we get an email...

"I remembered that you said you flip blogs, I hope they won't be my niches with my articles"

(Lady, do you even know what the PLR you asked for, means!?)

I respond, informing her that you don't 'flip' PLR, but as it is PLR, it will be sold to other people...

Now we get another email, asking us if we will do traffic generation for her... I speak to her about this on Skype, where she proceeds to tell me:

These sites shouldn't be hard to get traffic for
They aren't that competitive-

Asked her who taught her how to gauge competition, (niches like breast enhancement, penis enlargement, butt enhnancement... nooooo not competitive at all right? ) and she told me she 'looked on Google and there are only a few affiliate sites promoting these products.

(facepalm).... I show her the actual number of competing sites, and she says, "but people still secretly buy these products."

She really thinks the people buying in 'secrecy' means that it's a big secret that people buy them, and therefore, no other marketers must know that people secretly buy these products....

But this gets better!

Next, she starts complaining about the headers, telling us exactly what images she wants portrayed to 'reflect the niche.' I explained again, that these are PLR, we keep the headers abstract because our customers are going to change them to make them more unique.

Finally, we get all 70 done, plus a few more on her 'extras' list, and I speak to her on Skype. She complains about the headers, again, and then starts pushing me to start traffic generation on Monday, (this was a Friday.)

So I tell her, "ok, well can't send traffic to 70 blogs at once, we can only handle maybe 5 a week, so we'll change out headers as we start sending traffic to the blogs."

She accepts this, I send final invoice.

The next day, I get a LIST of FORTY sites that she has complaints about...

The complaints:

Header isn't the best for this niche
Not found when searched in Google
And one complaint about one of our plugins pulling in unrelated content... a bug we didn't know about, but would have corrected...

Seriously?

So I reply, reminding this batsh*t crazy b***h,

PLR
Offered to change the headers AS we did the traffic gen,
Asked exactly what 'not found in a Google search' means? How did she search... was she just searching the broad keyword in Google and expecting these sites (less than 3 weeks old, with that kind of competition, to be on p.1 or was she searching to see if the sites had been indexed...

Told her that at this point, I wasn't comfortable with the idea of doing her traffic generation because after the order for PLR and then the question about us not selling them to others, the conversations about the headers, and the complaints about not being found in Google on sites that are highly competitive niches and less than 3 weeks old, I think her expectations are completely unrealistic.

Her response was to 'cancel the project,' and still not answer why she complained about the headers when we went offered to change them and make them custom for her as we started sending traffic, or what she meant by 'not found in a Google search.'

I emailed her back and told her that was fine, but a refund would not be acceptable because we gave her exactly what she requested, and more, plus all that work of setting up her hosting, pointing her domain names, adding them to her hosting accounts, etc... not to mention the ridiculous amount of time I had to spend with her on Skype calls explaining the right way to gauge competition, laying out traffic generation plans for her... etc.

The next day, she sends another idiotic email, "Would grateful for my refund..." [sic].

Like I never said that a refund would not be acceptable. She got over 70 blogs, built and installed, plus all that VA type work, plus all that consulting, for $748! That's about $9.00 per blog, built and installed, all her VA work done, and consulting too!!!!

She also added: "I didn't cancel because of traffic. I know that it takes about 3 weeks for these sites to show up in Google."

First, Google is only ONE WAY to get traffic, with this kind of competition it's going to take longer than 3 weeks, and it's the HARDEST traffic to get! If you canceled because you don't have Google rankings, you canceled because you expected PLR sites, 3 weeks old, for $8.50 each to come with Google SE rankings which IS traffic!

So I finally replied that we would give her a partial refund, with us keeping about half of it for the additional work that was not part of the sale, like the VA work of pointing setting up her hosting, pointing them to nameservers, doing all the addons in the hosting accounts, plus 3 hours of phone consultations. I also told her that she would need to remove every one of our sites from her hosting at her own expense before we would issue any refund.

She replied that she owed us 'nothing' and opened a PayPal dispute.

In her dispute, she claimed that the sites had been removed from her servers. They hadn't. I took screen shots of every one of them, with the time stamp on them, uploaded them to Google docs, and replied to PayPal, with a link to a page that had all the links to all the images of the sites that had not been removed, and offered the same thing I offered in the email. Partial refund.

She replied that we owed her $600... basically giving us about $148 for all that 'additional work,' and again claimed the sites had been taken down, never addressing the PROOF that they were still up.

At first, I thought she had just been given some really, really bad misinformation, but after seeing the 'act,' over and over again, I realized she is just a thief, 'pretending' to be stupid to get away with it when she screws people over.

My partner was fed up with her, and even if we won the PayPal dispute, she probably would have just done a chargeback and we would have lost on that anyway, so he refunded the $600, but....

I sent DMCA notices to all 3 of her hosting accounts where she was still hosting MY content, which she was now STEALING because she hadn't paid for it.

I sent a letter to Amazon about her using content she STOLE from me to promote their products

And, she also has/had several domain names that are infringing on other people's TM's. I notified GoDaddy about those, and I will eventually notify the TM holders too.

The next day, all her sites were down.

And now, we'll sell those blogs, with 'her' niches about 50 other people.

-Dani