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Aweber "Undeliverable" question

by jdooley13
6 replies
In order to keep my aweber cost down, I have been culling my unsubscribes on a daily basis. I do this by searching my list with the "unsubsribed" filter. Today, I clicked on one of the subs that aweber had siad had unsubscribed and it showed the email as undeliverable and not that they had unsubscribed. Aweber had simply put the subscriber in a "stopped" position.
Should I go ahead and delete these subscribers or should I unstop them (assuming that is possible) and see if the next email is delivered? I understand that sometimes these are bogus addresses (although I would think this would be less likely with a double opt in) but I also know that there could be technical difficulties that prevent the email from being delivered.
Your advice is appreciated.
#aweber #question #undeliverable
  • Profile picture of the author Rod Cortez
    Originally Posted by jdooley13 View Post

    In order to keep my aweber cost down, I have been culling my unsubscribes on a daily basis. I do this by searching my list with the "unsubsribed" filter. Today, I clicked on one of the subs that aweber had siad had unsubscribed and it showed the email as undeliverable and not that they had unsubscribed. Aweber had simply put the subscriber in a "stopped" position.
    Should I go ahead and delete these subscribers or should I unstop them (assuming that is possible) and see if the next email is delivered? I understand that sometimes these are bogus addresses (although I would think this would be less likely with a double opt in) but I also know that there could be technical difficulties that prevent the email from being delivered.
    Your advice is appreciated.
    You can call or do an online chat with Aweber and they can take care of all of this for you. Also have them delete all of the e-mail adddresses that haven't confirmed after a week or two, that will also save you some coin.

    RoD
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  • Profile picture of the author jdooley13
    Thanks, but I would hate to delete a good subscriber merely becuase they had some sort of problem with their email for an hour or two. All of my ”undeliverables” have been outside the U.S. so I was just wondering if leaving them on the list (and reactivating the email delivery) is a worthwhile thing just in case there were technical problems beyond thier control. It appears that aweber puts them on the 'stopped" list within an hour of the first a/r email being sent if it isn't delivered.
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  • Profile picture of the author ced28
    Aweber put the "undeliverables" in your unsubscribes after the email address have bounce three times.

    You may uncheck the "stop" and the subscribers will be re-added to your list, until they bounce back.
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    • Profile picture of the author FredJones
      To the best of my knowledge, this is the right answer. I'd contacted Aweber support when I hadn't known it but wanted to eliminate undeliverable email IDs and this is also what they had to say at that point in time. I don't expect it has changed but you are free to do your check with their support.

      Originally Posted by ced28 View Post

      Aweber put the "undeliverables" in your unsubscribes after the email address have bounce three times.
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  • Profile picture of the author Alex Mensah
    Usually whenever the email bounces that;s when it tags it as undeliverable so what I do is go through my subscriber list and removed all the undeliverables and that helps clean out my list and keep awber cost down. I know you are worried about accidentally deleting a good subscriber but aweber will not send emails to them anyways and too many bounces are not a good sign.
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  • Profile picture of the author jdooley13
    Just an update...I reactivated all 5 subs that were listed as undeliverable. All 5 received the 2nd follow up email. I am guessing it was some sort of email provider problem since they were all in Indonesia, Viet Nam and places like that. Had they been undeliverable again, I would have deleted them.
    I understand a high bounce rate would be bad but I am going to give everyone who is undeleverable a second chance from now on before I delete them.

    Thanks for all your responses.
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