I'd like to make a few requests to make your products more user friendly:
PDFs - Despite many marketers thinking PDF was created to make reports, it's main purpose is to make documents printer friendly. Printers have different settings and using PDF makes sure that they print well across settings as well as on WIN, MAC, Linux, etc.
If you're going to have a report in PDF format, understand that many of us will want to print it to a hard copy...Therefore:
Do NOT create graphics that have a lot of black in the background. All you're doing is making us drain our black printer ink trying to print your report.
Same goes for footers that you place at the bottom of every page. If you make them a black back or dark backgound, you're wasting a ton of our ink if we want to print them out.
Instead, use a light gray or colors that mix colors like light purple or light greeen. Light colors use much less ink and a color like light purple with use a little red and a little blue, so we aren't using up just a single color. And a light gray will use much, much less black ink than black.
Also, if you're going to include a bunch of links, PDF probably isn't the format to use.
Videos - Please learn how to edit your videos and cut out the shots of you doing something that didn't work or taking 2 minutes to download something.
Both Camtasia and the FREE Window Movie Maker allow you to trim your videos. We don't need to sit through you waiting for something to happen when you can easily cut it out.
I'm really surprised at how many "paid for" video products creators obviously never edit their videos.
KipKay has a very popular channel on Youtube. Watch how he not only gives instructions on how to do something, but how concise his videos are...And he shows that you can be entertaining at the same time. It's because he spends some effort actually editing his videos.