Don't you just love a refund request that comes too late?

Brian Tayler

12 years ago

Honestly if it was me... I'd still refund the guy. But call me a sucker like that.

[ 1 ] Thanks

Signature

.-=-.

From Start to Finish. Learn How to Make Money in 30 Days!

.-=-.

X81MBTp

{{ DiscussionBoard.errors[6411953].message }}

timpears

12 years ago

I think I would reply, your kidding, right. You bought this three months ago and our refund policy is 30 days (or what ever).

Thanks

Signature

Tim Pears

{{ DiscussionBoard.errors[6411989].message }}

SeanSupplee

12 years ago

It really depends on how you want to treat your business and really what the product was. If its some info product such as an ebook then most likely I just wont hassle and just refund the guy/gal.

If its an order though in which I put forth my time and effort then I would tell them the service was delivered as promised and the time I put in was well worth the price you paid.

Thanks

Signature

Sean Supplee -Expert Insight of an Affiliate Marketer (Blog)

{{ DiscussionBoard.errors[6412040].message }}

Cali16

12 years ago

Originally Posted by Snow_Predator

Today I just received a refund request from a guy, 3-months after purchase!

Okay, I'm going to play devil's advocate here (and nothing personal towards you, Snow_Predator). But, so many people complain about people who ask for refunds five minutes after buying. This guy waited 3 months - doesn't he deserve at least a little credit?

(And at least his request was polite.)

Thanks

Signature

If you don't face your fears, the only thing you'll ever see is what's in your comfort zone. ~Anne McClain, astronaut

{{ DiscussionBoard.errors[6412211].message }}

rosetrees

12 years ago

Engage him in conversation - first email back and ask him to explain why it isn't for him. If he replies, then ask him which bits of your product he implemented, etc. After a couple of emails he'll probably give up and go away - or decide you're a nice, helpful guy and find out the product is useful to him after all.

That sounds like an off the shelf, standard refund request, so my guess would that he's trying it on.

I had a similar one last year from someone who simply said something along the lines of "the product doesn't work for me". An obvious standard request as the product purchased wasn't one that "works" or doesn''t. So I emailed back and asked which product they had purchased. They replied. Then I emailed and asked when they had purchased. I never heard from them again. They were just trying it on and couldn't be bothered to keep replying.

[ 2 ] Thanks

{{ DiscussionBoard.errors[6412271].message }}

Noel Cunningham

12 years ago

If it was a small priced item I might still give him the refund even if he was late. For the sake of it I'd send him a nice reply stating that the refund period was over and ask him why he was unhappy with the product. If he takes the time to reply and gives constructive feedback then I'd happily refund his few bucks.

Thanks

Signature

Killing Off the Day Job...

{{ DiscussionBoard.errors[6412400].message }}

KillerJVs

12 years ago

Depending on how much the product was I'd just refund him.

Is it worth a couple hours of your time to save a $9 refund?

-Matt

Thanks
1 reply

Signature

Want First Notice?

{{ DiscussionBoard.errors[6412408].message }}

Brian Tayler 12 years ago

Originally Posted by KillerSalesDesign

Depending on how much the product was I'd just refund him.

Is it worth a couple hours of your time to save a $9 refund?

-Matt

Exactly. If it's some $9 product from 3 months ago. He obviously needs the money more than I do anyway.
- Thanks
Signature

.-=-.
From Start to Finish. Learn How to Make Money in 30 Days!

.-=-.
X81MBTp
{{ DiscussionBoard.errors[6412420].message }}

gotti3636

12 years ago

Just refund him, blacklist him and take him off your subscribers list so you never have to deal with him again. It's not worth your time to do businesses with people who want refunds for stupid reasons like this.

Thanks

Signature

Always looking to invest in or partner with people on business ideas. PM me!

{{ DiscussionBoard.errors[6412482].message }}

ElaineHenderson

12 years ago

I would e-mail him back, ask him why he bought the product and what he was about to buy.. 3 months are lot of time, he couldn't realized earlier that he don't need to product?
I read the other posts and most people told you should refund him, I am not an active affiliate yet, so you should do what people with experience said.

Don't you have a refund policy for your products? Maybe you can refer him to it. But if ti was a not so expensive product, as other said just refund him.

Thanks

{{ DiscussionBoard.errors[6412646].message }}

BIG Mike

Banned 12 years ago

[DELETED]

{{ DiscussionBoard.errors[6412750].message }}

romanos8 Banned 12 years ago

I would say. You bought this 3 months ago and if you did not want it why did you wait so long to get a refund well its ok if you were shy to say you could just trust me but next time try to wait less time thanks for at least buying it and trying it out hope this helped
- Thanks
{{ DiscussionBoard.errors[6412794].message }}

Val Wilson

12 years ago

Assuming it is not a high ticket product, I would explain that the refund period is over, but refund him anyway.

It's good karma - and if he's still on your list, chances are he'll be very grateful and buy from you again.

[ 1 ] Thanks
1 reply

Signature

FREE DOWNLOAD 4 Proven Ways To Get Free Traffic To ANY Website

{{ DiscussionBoard.errors[6412833].message }}

Black Hat Cat

Banned 12 years ago

Originally Posted by Val Wilson

Assuming it is not a high ticket product, I would explain that the refund period is over, but refund him anyway.

It's good karma - and if he's still on your list, chances are he'll be very grateful and buy from you again.

And then refund 3 months later, lol.

[ 1 ] Thanks

{{ DiscussionBoard.errors[6413894].message }}

sham2

12 years ago

you should suggest him to hurry up next time if you bought any product from me.

Thanks

{{ DiscussionBoard.errors[6412940].message }}

mosthost

12 years ago

Ridiculous non-business responses in this thread. No, you don't just refund him if he's past your refund policy. You enforce your business refund policy. That's it. If it's a 30 day refund you say, sorry, our refund policy is 30 days and this is 90 days later. Case closed.

You have terms for a reason. Enforce them.

[ 1 ] Thanks

{{ DiscussionBoard.errors[6412973].message }}

Snow_Predator

12 years ago

I could just ignore him, lol.

It's a no-questions-asked refund, so it normally wouldn't be right to ask them why they want the refund. But in this case, I COULD ask him, since the refund period is over.

I suppose if he gives a good reason and tells me he has read the damn book, taken the advice and had no luck, I could still refund him for good karma ^_^

Thanks

{{ DiscussionBoard.errors[6413015].message }}

Snow_Predator

12 years ago

Here's my reply:

Hi there Mr X

Thanks for your email. Unfortunately the refund period is 8 weeks and it has been more than 8 weeks since you made your purchase. Perhaps you can tell me why the product isn't for you? Maybe I can help.

I look forward to hearing from you.

Best wishes,

[My Pen Name]

Thanks
1 reply

{{ DiscussionBoard.errors[6413034].message }}

HFlame7

12 years ago

Originally Posted by Snow_Predator

Here's my reply:

Hi there Mr X

Thanks for your email. Unfortunately the refund period is 8 weeks and it has been more than 8 weeks since you made your purchase. Perhaps you can tell me why the product isn't for you? Maybe I can help.

I look forward to hearing from you.

Best wishes,

[My Pen Name]

This is a good, professional way of dealing with this.
The refund period has long since expired, but at least you are willing to help the guy out. And, if no response is sent from him, then at least you tried

If he wasn't willing to take less than 10 minutes to respond to your questions, then deep down he probably wasn't a serious buyer to begin with.

[ 1 ] Thanks

{{ DiscussionBoard.errors[6414052].message }}

David Raybould

12 years ago

I'd refund him anyway. Nothing good can
come from leaving a bad taste in a client's
mouth.

DEFINITELY engage him and see what the
deal is too. The insights you get from there
could be invaluable.

Tell him you're looking to improve the product,
and as an unsatisfied customer you'd love to
get his opinions to help you know where to
focus.

You can turn this negative into a positive.

-David Raybould

[ 1 ] Thanks

Signature

Killer Emails. Cash-spewing VSLs. Turbocharged Landing Pages.

Whatever you need, my high converting copy puts more money in your pocket. PM for details. 10 years experience and 9 figure revenues.

{{ DiscussionBoard.errors[6413083].message }}

BurtL

12 years ago

What's the point in having a refund policy if you don't enforce it? There should be no exceptions.

Thanks

Signature

Aphasia: Loss of Language NOT Intelligence.

{{ DiscussionBoard.errors[6413135].message }}

peewhy

12 years ago

I'd send him a refund and ask if I could help him with any issues that he is experiencing.

You just never know what he will spend in the future, or indeed who he is.

Thanks

Signature

Marketing & Promoting Websites Since 1994 www.wsoWhich.com for open and honest WSO reviews

{{ DiscussionBoard.errors[6413140].message }}

Joseph Robinson

Banned 12 years ago

I wouldn't cave like others are suggesting Snow_Predator. I actually like the response you gave. It was polite and will give you more insight (if any exists) into what the problem is. Who knows, maybe their information will convince you to refund.

Either way, good on you for sticking to your established policy. I'm all for being a consumer advocate; but rules are rules.

[ 1 ] Thanks

{{ DiscussionBoard.errors[6413194].message }}

ot

12 years ago

Stick to whatever refund policy you have got.

Nobody that comes back late to request a refund is ever going to turn into a profitable customer later.

Thanks

Signature

abcdefghijklmnopqrstuvwxyz

{{ DiscussionBoard.errors[6413261].message }}

funkynassau

12 years ago

I'd tell him to return whatever it was he bought, assuming it's a physical product. Then you can refund his money. I am having to do that today, for the very first time, there goes my perfect record...

Maybe you should come up with a time limit for refunds and post it on your website.

Thanks

Signature

ChipFixx custom mixed auto touchup paint kits.
http://www.chipfixx.ca

{{ DiscussionBoard.errors[6413727].message }}

ryanmilligan

Banned 12 years ago

This is exactly why I always put something about the refund limit in the disclaimer.

But, if someone did ask for a refund, regardless of the time, I would still probably give it to them.

Thanks

{{ DiscussionBoard.errors[6413997].message }}

David Keith

12 years ago

most people suggest engaging him. If i read this thread right, the product was $9.

If someone is really willing to request a refund 3 months later for a $9 product, i don't want to waste my time dealing with them.

Our philosophies of what it takes to be successful are too far apart for me to waste my time and mental energy.

I would give him his $9. hell, double it for him and fire him from your business with a simple note..."Good luck sir."

Some customers are just nothing but a drain on your business. The last thing you want is to issue a refund and then have this guy buy your next product and do the same thing 90 from that point.

Fire him.

Thanks
2 replies

Signature

Just a Little War Room Gift.

{{ DiscussionBoard.errors[6414216].message }}

superowid

12 years ago

Originally Posted by David Keith

most people suggest engaging him. If i read this thread right, the product was $9.

If someone is really willing to request a refund 3 months later for a $9 product, i don't want to waste my time dealing with them.

Our philosophies of what it takes to be successful are too far apart for me to waste my time and mental energy.

I would give him his $9. hell, double it for him and fire him from your business with a simple note..."Good luck sir."

Some customers are just nothing but a drain on your business. The last thing you want is to issue a refund and then have this guy buy your next product and do the same thing 90 from that point.

Fire him.

This is just a very good way. Double it and I'm sure we will get double good karma in return in the future.

Thanks

Signature

Hard time to keep promoting business? Don't worry!
JUST USE MY GRAPHIC & VIDEO SERVICES
. . . . . Let me help cutting your ad production cost! . . . . .

{{ DiscussionBoard.errors[6414421].message }}

Snow_Predator 12 years ago

Originally Posted by David Keith

most people suggest engaging him. If i read this thread right, the product was $9.

It's $37 o_O. But I get your point.
- [ 1 ] Thanks
{{ DiscussionBoard.errors[6415742].message }}

Don't you just love a refund request that comes too late?

Trending Topics

Been a while! Any of you Old Timers here?

How much does the rebranding affect CR ?

Clickbank low cost recurring

Boat and Jet Ski Rentals...... Door Hangers Effective?

Are billboards still effective in driving customers?