A Letter From A Non-Customer

Wow! I'll try really hard not to go overboard Political, but it reminds me of all the people these days who just can't stop complaining about how awful capitalism is and that everything should be given to us free. Yet, if you asked any one of these people (including your letter writer) to go to work at their job for free, I'm betting they'd throw a fit about it!

Bottom line, I give where I can, but we all still have to make a living!

If your product really helps people and can change their life then charging $23 is not too much. You have every right to earn money as long as you're not trying to rip off desperate people with something that you know doesn't work. I think these complainers need to be reminded that they can get rid of all the expensive creams and medications once whatever this product cures starts to work. So $23 is a good investment either way.

It shows that you have found a niche where people suffer
from a real, painful problem, and that your copy is very
effective.

It's nice to want to help people, but if you are in business
and also want to make money then you can't give away the
store.

I'd acknowledge that not everyone that needs my product
can afford it, and also acknowledge that not everyone who
wants/needs my product is my target customer.

Most of us like being nice, but you should not allow anyone
to make you feel guilty for charging for your work.

Just my opinion.

Willie

Ron:

Lol, nice one Ron, I'd give you two thanks for that one if I could. I'd love to reply and put that point across. It's quite tempting to send a reply to explain my position, but for me to get involved with a discussion, debate or any sort of exchange with this person would be completely pointless.

I know there's a quote there somewhere about not getting involved in arguments with people who complain about you, since you would have to bring yourself down to their level. I just don't remember the exact words or who it was by. My thank-you button awaits anyone who can dig it up for me :p

Alyona:

I've actually had quite a few such direct requests for a freebie. But complying would be oh so unfair on other poor customers who went through the trouble of saving up.

Cee:

Yeh, $23 is nothing compared to the amount they would save on creams and other often expensive treatments.

Willie

Don't worry, I don't feel guilty . I'm a border line charity case myself after Google Penguin, I'm working like a dog right now lol.

Maybe he/she just love you
He bother to write a honest, what he tough, especially he/she not our customers
not all people do that

Indeed not ... more a James Taggart, clearly.

Well, you're more sensible than I am: I'd waste at least 10 minutes of my life (probably more) composing a "suitable reply" to it, I admit. :p

Good call on ignoring it Pred.

Truth is, the majority of people will never buy your product. If price testing shows you that's the best price, well I think that has the final word over some customer who wouldn't pay a nickle for a shiny quarter.

Live and let live.

This is a still a potential client and deserves the respect of a reply IMHO.

I get emails from time to time from people who complain that I am selling something instead of giving it away for free. I *know* that they don't work for free so why should I or anyone else?

I gladly pay for value and if they don't have that kind of mindset, they'll never succeed anyway.

Also, I learned a long time ago that something valuable that is given away is not nearly as beneficial or powerful to the person receiving it as if they'd paid for it.

It sounds like, from the letter, you claimed to have suffered this but found the miracle, all natural cure.

Most people who do suffer, actually want to give it away because they know the paid.

Do you know the pain?

I understand both sides of this debate, and it does seem to be a bit more sensitive an issue. However, he says he's selling this for $23. That's really not a lot of money and if it has the potential to change ones life because of the information found in it, isn't it worth figuring out how to come up with $23? My only other question would be if there's a 30 day guarantee (or some kind of refund policy) as well which would make it even easier.

The real challenge I see is that there are a lot of people today that are users. They use the system every which way they can and get out of taking responsibility for things as much as possible. Maybe the person who wrote this letter is being sincere, maybe not. It's a tough spot to be in though because we just can't always know who's being honest and who's not.

What I don't agree with though is when people go and complain about a business because it makes money. If you remove the incentive (the money) the creativity and idea goes with it to a great extent. Not to say that we should only do things because of money and should never give...we should, especially when we've been blessed, find ways to give back, but those choices should be ours to make, not our customers or society in general.

Regardless, it does sound like a challenging spot to be in.

Well... just delete the email and keep selling. Somebody else will buy.

what a tool. I'm going to assume you have a money back guarantee too? If so then this guy or gal is an idiot.

Extremely dislike whiners like that. I could feel myself getting annoyed for you Snow_Predator.

So they don't have $23 dollars for a book but they spend time writing you a long a** email.

-______-

Snow_Predator,

As always, there will be people like that who will write something that will make themselves too pitiful. It's either you ignore their message or reply with an honest and transparent answer.

If I were you, I would still reply to that person. At least, visitors would come to know that I pay attention to all messages and not only to selected ones.


- John

What if this person, instead of accusing you of being fishy, cruel, and only out for money, said ...

- They are very interested in what looks like a great product, but they are poor and in a country where $23 is a weeks worth of wages; a country where even major US drug manufacturers heavily discount their product to the government which then distributes drugs for free.

or

- They are disabled, on limited government assistance, and due to an obviously very tight budget wonder if you could give them a discount.

.

I wonder how often Walmart get letters from people who are unhappy about the unreasonably high price of an item they feel could help them?

It is a tough situation and if it were me, I'd probably take things on a case by case basis. In this case, instead of starting out with the friendly approach and asking for a possible discount, the letter writer was actually a bit rude about it, so I'd be hesitant myself to want to help.

SP has a right to price and sell his product as he see's fit. If people don't like it, they don't need to buy it, but writing letters like the one in question doesn't seem to be very productive for anyone.