"Hi! if you need any further assistance, please purchase one hour support at our site."
I am looking at a license management product. Software is good at reasonable price. Better yet it comes with free upgrades. So I want to buy it. But trying to get hold of what I have to do after buying and how easy to integrate and I need any special php modues on my VPS etc etc.
So after 14 emails (counted them) back and forth, I received a single line stating that I need to buy support. Why on the earth I will do that?
14 emails are too many presale emails? I was just clarifying my doubts. First 3 emails are my real doubts like requirments and after that integration questions and how easy to modify one of the features of the software.
I was this close to buy it ... If I buy the software from him, thought I end up paying too much for support.
So here is the new trend - 'chaging for presale questions and presale support'.
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