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Need Help For serious problem

by Nuke07
52 replies
Hello Warriors

I recently launched my article writing and submission services at WF. Everything was going excellent and yesterday i got a mail from a person for writing just 3 UAW articles for uaw submission, i told him ok and charged just $8 for 3 versions of the same article.

Unfortunately, i sent him the crap articles written by a new writer.....i received the reply reporting against the article.....i fired that writer and wrote up new three articles by my second writer without any grammar issue or other problems.

I also checked them out by my own copyscape and grammar checking tools....everything was alright.

and now that person reporting that "no articles are not according to my requirement...refund my $8.00 otherwise i will open a case in paypal".

so warriors now pls help me what i should ve to do with this problem...bcs m sure that person will use that article so how can i refund his $8.

Pls help..

Thanks

Regards

IM TYCOON:confused:
#confusion #problem #serious
  • Profile picture of the author drumguru69
    This is the cost of doing business... make good on the complaints and refund money as needed...

    You will always have a small percentage of customers that want their money back. I think it is far less costly (in the long run) to make good and refund when necessary.
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    • Profile picture of the author Nuke07
      i need solution....bcs i know he's a fraud !!
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      • Profile picture of the author MissTerraK
        Originally Posted by IM Tycoon View Post

        i need solution....bcs i know he's a fraud !!
        < sigh >

        Something tells me you just aren't going to take advice from anyone and you are just looking for revenge of some sort or for others to agree with you that you've been had.

        Terra
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        • Profile picture of the author Nuke07
          you know i hate revenge but for ur kind info. this is my hard core money for which i struggled for last one year....
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          • Profile picture of the author Joseph Robinson
            Banned
            Originally Posted by IM Tycoon View Post

            you know i hate revenge but for ur kind info. this is my hard core money for which i struggled for last one year....
            You struggled to make it? All the more reason to be appreciative of it and deliver nothing but the best to your customers. As Terra said, you knowingly submitted bad work. You went against what you promised your customer. We don't know for sure; but they very well may have asked for a refund right then and there and you figured if you sent over three more articles ASAP that would settle the matter.

            It doesn't. You dissatisfied a customer, give them the refund they deserve. Then seriously heed Terra's advice, and you may just be able to prevent it from happening again.
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          • Profile picture of the author Vikky B
            Originally Posted by IM Tycoon View Post

            you know i hate revenge but for ur kind info. this is my hard core money for which i struggled for last one year....
            If I were you I wouldn't bother about this too much. By getting angry/upset you are only causing harm to yourself and your future business.

            It is the basics of business that if you deliver a suboptimal product, the customer has the full right to ask for the money back. This is the case in EVERY business. If you go to a restaurant and eat half the meal and tell the owner you did not like the food, they will cut the price off the final bill or at least give you a discount. You would expect that if you were the customer. As a business, they don't want to lose a customer.

            You may have struggled to earn it, but by delivering a suboptimal product, you were risking losing the sale anyway. If I were your customer, I would want the money back. And if the product you gave me was not up to the standards I expected, I would personally not use it.

            I would seriously consider what Terra is saying - clearly she knows what she is talking about. By the way, be prepared for these sort of things to happen in the future as well, you can't please every customer. Never gonna happen.

            From here onwards you will be better prepared and will screen your writers. Sorry to be blunt, but I don't think you are going to get anyone on this forum to agree with you. Please do take the advice you get and move one to your next customer.

            I wish you all the best.
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      • Profile picture of the author tpw
        In your sales copy, you promised, "Quality Article".

        Originally Posted by IM Tycoon View Post

        Unfortunately, i sent him the crap articles
        Originally Posted by IM Tycoon View Post

        i need solution....bcs i know he's a fraud !!

        You don't want to take this too far.

        Refund the man his money and ask to have this thread deleted.

        You are doing yourself a great disservice here, swearing that your customer is a fraud.

        The fact is that I won't go as far to call you a fraud, but I did take a quick look at your offer, and I can see a couple of statements that could be construed to represent fraud on your part.

        Do you want someone to challenge your sales thread under a microscope?
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      • Profile picture of the author Oliver Williams
        Originally Posted by IM Tycoon View Post

        i need solution....bcs i know he's a fraud !!

        Listen to the senior warriors and take their advice they are senior for a reason.

        Regardless of who is right or wrong I'm am sorry to have to tell you this but you need to learn to take responsibility for your own actions. If you send poor quality content that is YOUR responsibility.

        For the price of $8 to make this head ache go away you should not even have to think about it.
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  • Profile picture of the author Vikky B
    Refund the money. It's only 8 bucks. A complaint against you will cost you a lot more than that.
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  • Profile picture of the author MissTerraK
    Well, in all honesty, less than desirable content was delivered per your own admission and even though you tried to make up for the error, perhaps the content didn't meet his standards in creativity or tone. Perhaps he found it boring, but whatever the reason, your client apparently was still left with a nasty aftertaste.

    It's only a mere 8 bucks, refund it rather than allowing drama to ensue.

    Also, may I recommend that you screen your writers before hiring them and then have your writers send you the completed work for your approval before they are delivered to clients?

    I mean, it is your reputation on the line after all, it seems you would want to protect it even if it took a little more work and time on your part.

    It seems that your business model is lacking so perhaps you should take this as a wake up call and an opportunity to restructure it. If you try hard enough, you can find a positive in what may first have appeared as a negative.

    Good luck to you.

    Terra
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  • Profile picture of the author Ankesh Kothari
    This is the reason many article or photo selling websites have come up with a credit system. Instead of selling them an article for $x, sell them 10 credits for $x. And allow them to redeem these credits for articles.

    When an article doesn't meet their requirement, you refund the credits to them.

    What about folks who ask for a refund and yet use the article? Keep a log of the number of refunds a person asks. If it goes over a certain barrier, you can take further action - and call them up. Or may be even ban them.
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    • Profile picture of the author Nuke07
      Originally Posted by Ankesh Kothari View Post

      This is the reason many article or photo selling websites have come up with a credit system. Instead of selling them an article for , sell them 10 credits for . And allow them to redeem these credits for articles.

      When an article doesn't meet their requirement, you refund the credits to them.

      What about folks who ask for a refund and yet use the article? Keep a log of the number of refunds a person asks. If it goes over a certain barrier, you can take further action - and call them up. Or may be even ban them.
      I think u r write Ankesh
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  • Profile picture of the author sbucciarel
    Banned
    Just refund the money. Refunds are part of business that you have to deal with. It's $8, not $800. Refund and take care of your new customers.
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    • Profile picture of the author Kay King
      you know i hate revenge but for ur kind info. this is my hard core money for which i struggled for last one year....
      You admitted you sent "crap articles" to the buyer and reacted after he complained - then you sent articles by another writer. You say they were correct but in your own sales copy you have this

      "What Does We Need From You"

      so I'm not convinced of your competence as an editor.

      Refund the $8 - your attitude in this thread doesn't help your business
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      • Profile picture of the author cashp0wer
        I would quickly refund him his $8 and go on to the next customer. It is very little money. This is part of the freelancing life. You will always have customers that want their money back. You did admit that you sent him "crap" articles anyway.
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  • Profile picture of the author Mosa
    This sort of crap happens all the time. Just refund it. It's better to lose that $8 then to have that much noise coming in. Also I would make sure you screen those VA's before you hire them. Have them write you a short article before you hire them at least. That way you won't have to deal with this sort of thing later.
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  • Profile picture of the author vivi62
    good will and word of mouth can not be underestimated so just refund the $8 with a nice apology for the original problem.
    regards
    vivi62
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  • Profile picture of the author Richard Crooke
    Absolutely, refund and move on. Unfortunately, you will lose money in the online world. Learn for it, and put measures in place for the next time.
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  • Profile picture of the author R Hagel
    I can see you're upset because you think he's going to use the article, despite getting the refund. So here's a way to handle it:

    1. Refund him. Do this first, no matter what. You may remind him, if you wish, that he does not have any rights to the article.

    2. Sell a bunch of PLR licenses to the article. You make money (thus recouping any loss you took in terms of time or the money you sent to your writers), but the value of the article decreases for your former customer (should he indeed try to use it unlawfully).


    There ya go.

    Becky


    p.s. But really, cheerfully refund him either way, and thank him for trying your services. Seriously! Be professional. (The tone of this thread is NOT professsional.)
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    • Profile picture of the author The Great Gordino
      You say in the thread title you have a serious problem.

      A refund for 3 articles at $8 each is not a serious problem.

      Refund him and have done with it.

      If it's one of many many refunds, then it could be a problem, but the problem is not hard to spot...

      Sending customers bad content!
      Stop sending customers bad content, there's your solution, which you should have been doing anyway!

      Cheers,
      Gordon
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    • Profile picture of the author Sid Hale
      So this is how PLR articles get created?

      Originally Posted by R Hagel View Post

      Sell a bunch of PLR licenses to the article. You make money (thus recouping any loss you took in terms of time or the money you sent to your writers), but the value of the article decreases for your former customer (should he indeed try to use it unlawfully).
      Maybe no one will find out...
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      • Profile picture of the author R Hagel
        Originally Posted by Sid Hale View Post

        So this is how PLR articles get created?



        Maybe no one will find out...
        Yeah, no kidding!

        On a serious note...

        Let me clarify that I was referring to selling PLR to the "good" article -- the one that he had his other writer create. So yes, if it IS indeed good, then sell PLR. If it's not good, it too should be deleted (along with the original crap article).
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  • Profile picture of the author TheArticlePros
    Originally Posted by IM Tycoon View Post

    Unfortunately, i sent him the crap articles written by a new writer.....
    I read through the whole post and you're missing the point RIGHT HERE. You didn't send him "crap articles written by a new writer."

    You sent him "crap articles written by" you.

    Your client didn't contract with your new writer. I run a service where I have many writers working under me. They work with me because I'm able to deliver a lot more volume than they would be able to if they had to take the time to find clients on their own.

    My clients know I don't write all of the articles before they choose to do business with me. You know what else they know, though? They know I will not send them a single article that I haven't personally read AND run through MS-Word's checker AND run through Ginger's checker. Word & Ginger catch a lot of little typos that everyone makes, and my eyes catch articles that aren't worth anything. I've sent back plenty of articles that I knew could be better because I only deliver what my clients want.

    In 13 months, I've had 2 complaints. One I refunded without being asked because it was a job with a deadline so there was no time to fix the mistake and the second is being completely re-written as we speak. I've also offered the second client free articles to make up for the delay with the order.

    If your work gets used, oh well. Chances are that it will get used by someone else after it's posted online anyways.

    $8 or a good reputation? Which is worth more?

    -- j
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  • Profile picture of the author georgedinmore
    Personally, I wouldn't use you to get articles from. If I was unhappy and I wanted to moan about $8 refund, I wouldn't publicise it on here, and I wouldn't complain about giving a refund regardless whether you know for fact they are a cheat.

    You should learn from this experience, and very quickly. You admitted fault on your part and the customer has a right to get the refund.

    If you when to a catalogue and ordered an item. And they sent you the wrong item, and charged you for it, I think you would kick up a stink as well.

    If you complain about refund requests, then you shouldn't even have a business. It's part of business.
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  • Profile picture of the author WriterWahm
    Look, just refund the money. Then open a PLR store and start selling PLR articles, include any article for which you've been asked a refund. It's win/win... you get your revenge AND you make some money off the articles. Whatever you do refund that money!

    Ah, R. Hagel beat me to it

    But there you go, solution to your problem.
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  • Profile picture of the author Mary Davis
    I think the big takeaway is that if you plan to outsource work, you are ultimately responsible for the quality of it. Not sure what kind of review system you have in place, but instead of quibbling about an $8 refund, I'd concentrate on your systems -- to make sure you have an editorial/review system in place so that this does not happen again.

    As for the money -- refund him the $8 and either blacklist him from now on - of if you're feeling particularly benevolent (which it does not sound like), you could give him one more chance and if he requests refund again, blacklist him at that time.

    Here is something that might help you reframe your quandry:

    The African Executive | The Power of Letting Go Peanut Ideas

    There is some sage wisdom here - look inward and see how it might help you.
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  • Profile picture of the author cypherslock
    Umm...refund his money. He's in the right. So far as he's concerned YOU, not another writer, sent him crap articles. So he's well within his right to demand a refund. Looking at your sales page, it's clear you didn't bother to have it proofread by a third party. You're getting all worked up over $8. Not worth the aggravation. If English isn't your first language, then get someone who is fluent in it to write and edit the articles. You just concentrate on getting as many good clients as you can.

    Other than that, don't waste your time, or your client's.
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  • Profile picture of the author salegurus
    This is from the first paragraph of your sales page:

    "Actually, we believe in the Long-Term Relationship with our Clients, So we provide our Best Service to them.

    You Just place your Project in our Hand and Take a Relax...!!"

    If this is a snippet of the content you deliver i don't blame the customer asking for a refund...
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  • Profile picture of the author GodMode52
    A bad way of doing business deserves bad clients. No offence but that's my 0,003 cents.
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  • Profile picture of the author zaccks
    Just pay him back his 8 bucks and tell him not to use your content. and make sure that you review your work well before submitting to clients.

    one thing about online biz is that you should always account for "REFUND"
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  • Profile picture of the author Cali16
    Originally Posted by IM Tycoon View Post

    I also checked them out by my own copyscape and grammar checking tools....everything was alright.
    You might want to run your Warrior for Hire ad through your grammar checking tool as well (or, if you did that, by all means get a different grammar checking tool). Even though you are charging dirt cheap prices for your articles, my guess is they contain far too many errors for them to be worth the time it would take for most buyers to edit them so they are actually usable.

    Listen, you asked for help and you disregarded it. I realize that $8 in New Delhi is probably worth significantly more than it is here in the U.S., but it's still not worth having him file a complaint with PayPal.

    Keep in mind (and let your client know this as well) that once you give him a refund, he no longer has any rights to those articles. However, pursuing that issue (if he proceeds to use them anyway) will probably not be time well spent.

    The problem with offering poorly written articles (I'm basing this on the quality of writing in your Warrior for Hire page) at really low prices, is that you often attract buyers who expect to get high quality content for peanuts. I suspect this is only the first of many headaches and hassles you're going to have with your service.
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  • Profile picture of the author Randall Magwood
    Refund my dude. Don't sweat that loss right there.
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  • Profile picture of the author StewartJ
    Yup.. I wouldn't bother with it.. refund the money and avoid a headache + bad PR..
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  • Profile picture of the author Vlad Romanov
    I don't want to judge, but if you can't afford to lose 8$ and would rather spend hours trying to get them back instead of simply writing an article for a new customer, you shouldn't be in this field.
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  • Profile picture of the author Mark Singletary
    For those saying "just give him the money - it's only $8 lousy bucks" keep in mind that $8 in the USA or UK may be a lot less than $8 in another place like India. So it may sting a lot more in some places compared to others.

    OP,

    Just give him the money.

    Put systems in place to keep mistakes like this from happening again.

    Build a reserve so that refunds don't hurt so much.

    Advertising your article service, complaining about someone who isn't satisfied because of bad articles, calling them a fraud, etc. = probably not very good publicity. Be careful what you post where you advertise.

    Don't rely on grammar checkers - taken from MS Word 2010's grammar checker - "
    "They are the craps tools. Not the good situations as the tools go." Passed like a charm.

    And last you may want to consider getting into a business you may be better suited for but I take it English isn't your first language and it shows. That's not good for most English-based writing jobs.

    Good luck.
    Mark
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  • Profile picture of the author mlord10
    This is not really good publicity for your writing business...if I would have used you in the first place, I wouldn't now because of the unprofessionalism you have shown.

    I realize that in India $8 might be a significant amount of money, but you are potentially driving away would be customers by calling a paying customer a fraud...which by the way is a serious allegation.

    Just refund his money, and learn from this moving forward. It doesn't matter that someone else wrote bad content...you run the show, and you are responsible for delivering the quality articles that you promised to your client.
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  • Profile picture of the author tpw
    Originally Posted by vineeta2k View Post

    You are such a nice guy that you are so worried about this customer of yours. There are so many fraud companies out there who pretend to be professional and take money and don't bother to send even replies lest the product.
    Now this is a real incident that happened with me a month back and I am still crying over my lost money (which is around $30) .
    I placed an order for 5 articles and paid them 30 USD. They said will deliver me the articles in 3 to 4 business days and now it is over a month and there is no reply from them to the reminders I sent. Below is a snapshot of the communication I had

    Two points:

    1. You are within the 45-day PayPal refund window, so request a refund for non-delivery.

    2. Your post will be deleted from this thread, because the Warrior Forum is not where to turn for customer support, and for this reason, it is against the forum rules to name names of the people with whom you have a business dispute.


    Before you complain that this policy protects the guilty, do realize that it also protects the innocent.
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    • Profile picture of the author vineeta2k
      you are right. My post got deleted
      FYI ... I did not paid them through paypal but through 2CO and they do not have any refund policy.
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  • Profile picture of the author Randohm
    I am very sorry you are going through this difficult time. Yes, he may be a fraud but if he is the first one you've ran into then count yourself lucky. The best thing to do is to develop a strategy for dealing with these frauds as they come up. That way you'll be less frustrated when it happens and it will happen. It's part of doing business, even though it may not be fair and the guy may be a real jerk. You should refund the money and move on as best you can. Good luck.
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  • Profile picture of the author mojojuju
    I think you should fight this and drag it out for years if you have to. It's 8 dollars - totally worth the fight!
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    • Profile picture of the author Joseph Robinson
      Banned
      Originally Posted by mojojuju View Post

      I think you should fight this and drag it out for years if you have to. It's 8 dollars - totally worth the fight!
      Sad thing is that it does seem worth it to him.
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  • Profile picture of the author cypherslock
    Rand, the guy admits he sent substandard articles so there's no fraud that I can see. Just the fact that he doesn't want to deal with a customer that is unhappy and wants a refund, as is his right.
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  • Profile picture of the author Mark72
    Just refund the money and accept that this sort of thing happens.

    It's not even worth your time to start a thred about it.
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  • Profile picture of the author ankur sharma
    when children started doing business on warriorforum? There should be some minimum business IQ level before posting sales thread in here.

    The whole point of thread is lousy, the op is behaving like a child and he doesnt want to listen to suggestions.

    I may sound rude, but op want his money back, no matter what. Someone give him phone no. of paypal manager.
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    • Profile picture of the author Jays80
      Refund. Learn not to send substandard work to anyone.

      Move on
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      • Profile picture of the author Jill Carpenter
        Originally Posted by tpw View Post

        Do you want someone to challenge your sales thread under a microscope?
        I think I spotted some grammar issues there.

        Actually, we believe in the Long-Term Relationship with our Clients, So we provide our Best Service to them.
        This guy who wants his money back is not a long term relationship. You need to refund him and be on your way to fixing your sales page so you can make some money to cover the loss. It is a waste of time IMO to deal with such a small loss.
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  • Profile picture of the author michaeljcheney
    Wow. "Serious problem" you say?

    I was expecting some kind of health issue here - anything personal trumps everything business as far as I'm concerned.

    So yes - you'll get people wanting refunds, trust me, it happens. There's no accounting for some people so you just have to refund em and move on.

    If you consistently put out quality, you'll attract quality people in the long term.
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  • Profile picture of the author Scootek
    For $8, I would just let it go. It's not even worth spending the time chatting about. Work on a system for getting better quality clients if you feel he is at fault.
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  • Profile picture of the author hostwindsEvanM
    Appears OP is gone. I feel bad, as though I almost want to just send the guy $8.
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    • Profile picture of the author Tina Golden
      Originally Posted by salegurus View Post

      This is from the first paragraph of your sales page:

      "Actually, we believe in the Long-Term Relationship with our Clients, So we provide our Best Service to them.

      You Just place your Project in our Hand and Take a Relax...!!"

      If this is a snippet of the content you deliver i don't blame the customer asking for a refund...
      I do. If the guy read that sales letter, what the heck was he expecting to get? How can you expect to receive better content than the piece that makes you decide to buy?

      I do agree with everyone that just refunding in this case was the better move, but I also think the customer is an idiot if he thought he was getting something better than what he ended up with. I shudder to think of what the OP thought was 'crap articles'.
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  • Profile picture of the author Peru101
    Just refund the money and move on. If he filed a dispute with PP, he most likely wouldn't win because their policy is that if you have proof that you gave the service, they cannot refund. But doing it shows your ethics. I mean, it's $8.
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