I haven't heard anything since.
On the ticket history, it seems as though the original person couldn't answer my question and then they passed it onto a different department:
'Action:CHANGED by Sheri A @ 2012-07-02 10:36
Note: Added contact firstname.lastname@example.org'
I emailed the above address and got an automated PERSONAL Out Of Office with fancy fonts and all (lol) saying that she will be on annual leave until 16th July. WTF :confused:
I have politely used the product approval comment section and asked what is happening twice and no responses since. Is this normal?