I sell a health/fitness related program on Clickbank which includes a weight training and diet program.
Does anyone have experience hiring a customer service person? If so I'm wondering what your experience has been and any advice you may have.
- Should I hire in the US and pay more? Or hire overseas and get it cheaper?
- Should I keep using email-based support which is more personable, or switch to an annoying "ticket" system?
- Should I have the support person read the diet and training program and become knowledgeable on the subject so she can answer technical questions when they come in? Or should I have her offer an "email coaching" option where they can work with me 1-on-1 for $200? ...Or maybe sell them into a "coaching" membership site for $37/month where they can post questions that everyone can see and I can answer them publicly... They can also have a profile and keep track of their body weight, body fat, muscle, etc...