How would you handle this with Paypal?

7 replies
Hi all,

I sold an ebook the other day, and I got an email/phone call from my customer saying that she got billed twice for the purchase.

I only received one payment, and I checked my transaction report at paypal, and it only showed being deposited one time.

She said she called Paypal, and they said there was no error on their part, and so she called me..and I told her I only got one payment.

I told her she should check with her bank since she used a debit card. But I get the feeling, she is thinking I tricked her somehow. And I don't know how to prove to her that I only got one payment.

I know I would be a bit skeptical too. It was 19.00 for the book.

How would you handle this?
#handle #paypal

Trending Topics