What is stopping you from going for a self hosted auto responder?

38 replies
Here is are some reasons which I have listed which might be them. If you have something new please let us know
1. Its for the tech guys!
2. It needs a dedicated server!
3. Low delivery rates
4. Lack of a support team
5. Self hosted responder means I worry more about the tech compared to marketing
6. Too expensive??

For those who use self hosted auto-responders: what triggered you to shift to self hosted auto-responders?
#auto #hosted #responder #stopping
  • Profile picture of the author Marchsa
    Email management is better than free auto responding services. Might need to monitor IP all the time from avoiding your account getting spammed
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  • I use a self-hosted solution (emails being sent out by a reputed SMPT provider).

    I *love* the flexibility, but low delivery rates are indeed an issue, and sometimes there's a technical learning curve (whitelisting new IPs, etc).
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by raviandkanth View Post

    1. Its for the tech guys! ...
    4. Lack of a support team
    Those are my two reasons for not looking at this option.

    They both boil down to technophobia.

    Avoiding technical problems is something I'm happy to pay for. The money that companies like GetResponse and Aweber charge, for the services they provide, is so insignificantly small, compared with the income you can produce by email marketing, that as business expenses go it's just not worth thinking about.
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    • Profile picture of the author marketinguk
      Originally Posted by raviandkanth View Post

      Here is are some reasons which I have listed which might be them. If you have something new please let us know
      1. Its for the tech guys!
      2. It needs a dedicated server!
      3. Low delivery rates
      4. Lack of a support team
      5. Self hosted responder means I worry more about the tech compared to marketing
      6. Too expensive??

      For those who use self hosted auto-responders: what triggered you to shift to self hosted auto-responders?
      For me the main issues are:
      3. Low delivery rates
      5. Self hosted responder means I worry more about the tech compared to marketing.

      I agree with Alexa that i too am more than happy to pay to avoid the technical problems that would come up otherwise. I also want a company that has a really high deliverability rate which Aweber and Get Response are both very reliable for.
      Joel

      Originally Posted by Alexa Smith View Post

      Those are my two reasons for not looking at this option.

      They both boil down to technophobia.

      Avoiding technical problems is something I'm happy to pay for. The money that companies like GetResponse and Aweber charge, for the services they provide, is so insignificantly small, compared with the income you can produce by email marketing, that as business expenses go it's just not worth thinking about.
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  • Profile picture of the author John Romaine
    I think most people that use self hosted autoresponders do so for the simple fact that they can then tell people they do.
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    • Originally Posted by John Romaine View Post

      I think most people that use self hosted autoresponders do so for the simple fact that they can then tell people they do.
      This post is so dumb that it hurts.

      I go self hosted because of the crazy level of automation and personalization my API Programmer has coded into my autoresponder campaigns. Good luck achieving any of that with Aweber.
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    • Profile picture of the author Claire Koch
      I tried arp for many years it ended up being a nightmare. Building a list comes with headaches many people are doing it.

      Take a deep breath and find a email provider and just go for it there are no magic carpet rides in this area of marketing.

      But you can bring in some big pay days. Thats just the honest truth about it. If you know how to save your list you are in a fine position. You might find you need to do that quite often.

      But don't self host. IMHO especially on a shared server.
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  • Profile picture of the author Paul Barrs
    I used to use the self hosted options, it was with a script which could be affordably purchased and reasonably easily set up -

    Then, some scum-sucking hacker sleeze decided to create a malicious slice of code that went out searching for people using that script and automated every one in the system porno spam crap (spawn) and got numerous hosting account closed, banned and deleted. Mine included.

    I think it was after the 210,000th spawn email that came from "my domain" in 24 hours that finally got my server blacklisted from here to timbucktoo.

    Oh well. Lessons learned.

    !

    Paul Barrs
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  • Profile picture of the author Shaun OReilly
    Originally Posted by raviandkanth View Post

    For those who use self hosted auto-responders: what triggered you to shift to self hosted auto-responders?
    CONTROL.

    I use a self-hosted autoresponder (ActiveCampaign) and
    use my own server and external SMTP servers to handle
    e-mail delivery (smtp.com, AmazonSES, etc).

    I wanted to de-couple my list database from the e-mail
    sending server and have more control of the #1 asset
    in my business: my lists.

    With third-party autoresponder services like AWeber, your
    list database and SMTP sending server are joined together
    at the hip and outside of your direct control.

    If I run into e-mail deliverability problems, I can change my
    SMTP sending server in a heartbeat. I can also do much finer
    list segmentation because I've got direct access to the list
    database. Plus, my lists get backed-up automatically every
    day.

    If you've got the technical chops (or access to someone
    who has) and follow good e-mail marketing practices, then
    a self-hosted autoresponder can be a good solution.

    It's funny that some people who ridicule a self-hosted
    solution have never actually tried it themselves and just
    repeat the propoganda of third-party autoresponder
    providers.

    Dedicated to mutual success,

    Shaun
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    • Profile picture of the author MaxPowers
      I've been self-hosted for years with an excellent deliverability rate. I have to say I am a techie and learned about serious email nuances over the past 6 years working for a major list builder.

      Hosting your own list is awesome for the level of control you have over how the software works, what gets tracked and how, and for getting rid of stupid rules used by typical giants of the Email Service Provider field. Cost is another major issue, I was paying aWeber a fortune for my own list each month and it went away when I switched to my own solution.

      aWeber is awesome, but they do have one really frustrating rule... if someone subscribes and does not receive the confirmation email, aWeber will NOT send it again. Even if the person wanting it has told me they want the confirmation message. With aWeber, they need to re-sign up using a different email address. On my own system, I hit a button and it re-sends the link.

      Of course, I am a techie and understand that if I just re-sent confirmations to everyone who failed to confirm, I'd get myself into trouble with the ISPs.

      If you have the knowledge to go with a self-hosted solution, it's the only way to go.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by John Romaine View Post

      I think most people that use self hosted autoresponders do so for the simple fact that they can then tell people they do.
      I'll freely admit that the reason I started down the self-hosting route was money. I had a problem paying a monthly fee for a service when I could pay once and own the software.

      As I tweaked and twisted the system, I found I could do things that aweber and others could not, would not and probably should not offer to the public at large. As Shaun said, it's about control.

      I have enough years and sweat into making my system work that switching to a service would be a major pain in the tuchis. Of course, the same could be said of switching to another self-hosted solution.

      It had nothing to do with 'being able to tell people I used a self-hosted AR'. This forum is the only place the question has ever been put to me.
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      • Profile picture of the author AzimNorazmi
        Originally Posted by JohnMcCabe View Post

        I'll freely admit that the reason I started down the self-hosting route was money. I had a problem paying a monthly fee for a service when I could pay once and own the software.

        As I tweaked and twisted the system, I found I could do things that aweber and others could not, would not and probably should not offer to the public at large. As Shaun said, it's about control.

        I have enough years and sweat into making my system work that switching to a service would be a major pain in the tuchis. Of course, the same could be said of switching to another self-hosted solution.

        It had nothing to do with 'being able to tell people I used a self-hosted AR'. This forum is the only place the question has ever been put to me.
        What is the script that you use?

        I'm using Trafficwave right now. I think i do not want to pay TF anymore. I'm also very fluent in linux.
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        • Profile picture of the author JohnMcCabe
          Originally Posted by AzimNorazmi View Post

          What is the script that you use?

          I'm using Trafficwave right now. I think i do not want to pay TF anymore. I'm also very fluent in linux.
          The base script is ListMail Pro. There's a very active user community, and I've been 'borrowing' tweaks from their user forum for a long while now.
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  • Profile picture of the author Micah Medina
    There aren't that many AWeber horror stories in comparison to some services that we rely on in this line of work. A self hosted solution might cost less, but we've also got to handle security and IP management and a mess of other stuff. It's not a binary choice and you have to take a lot of issues into account.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by Micah Medina View Post

      There aren't that many AWeber horror stories in comparison to some services that we rely on in this line of work. A self hosted solution might cost less, but we've also got to handle security and IP management and a mess of other stuff. It's not a binary choice and you have to take a lot of issues into account.
      Think again...

      http://www.warriorforum.com/main-int...mpromised.html (no affil.)

      http://www.warriorforum.com/main-int...sed-again.html (no affil.)

      Any e-mail server is vulnerable to hacking whether it
      belongs to a third-party provider or is self-hosted.

      Dedicated to mutual success,

      Shaun
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  • Profile picture of the author Ravikanth
    The people who are into self hosted auto-responders are either for control or they started out at low cost. The people who are into monthly services are who don't want to mess with the tech and don't really need any extra control. Does that sum up things?
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  • Profile picture of the author Micah Medina
    I didn't imply AWeber was perfect or invulnerable, just that there are fewer complains than most large services like AdSense or Amazon.
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  • Profile picture of the author VinnieVegas
    I just don't want the hassle.
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    • Profile picture of the author igorGriffiths
      Simply security for me and my business...consider the following 2 headlines

      "Aweber hacked, several thousand emails stolen...."
      "igor Griffiths autoresponder service hacked and personal details stolen...'

      Which scenario do you think is more manageable, if your service is hacked then your email marketing business could be dead in the water, with Aweber you can deflect the blame as you and your subscribers are in this together.

      As the Internet matures the need to be mindful of risk limitation will increasing become something we all need to consider.
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  • Profile picture of the author dh5114
    Self hosted AR scripts/software ain't such horror popular email services want you to believe. Sure, you have to know what you're doing and being proactive - as with anything else in your business, but it's usually way more profitable in the long run to actually OWN you assets... And changing one line in company's TOS can take you no1. asset away (like boss taking away your paycheck in split-second by firing you...).

    Sure, big players are riding the 'safe, easy and industry best practice' wave - and banking big on it. People don't want to deal with details, they want push-button solutions. Many probably hate paying ~$20/month just to HAVE ~2000 people list (not sending to the list...), but the other route (self-hosted) AR's look way more scary.. So they never cancel...

    Like someone already said, you want CONTROL in your business and relying solely on 3rd party to take care of you #1 business asset is IMO not the right way...

    But that's just me...
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  • Profile picture of the author Rezbi
    I'm just too lazy to do the things that are already easy to do with ARs like aweber or getresponse.
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  • Profile picture of the author brentb
    +1 Self Hosted

    Poor delivery rates are most common from emailing from your own server when you don't know what you are doing. I don't think emailing from your own server is worth the headaches unless you are doing million+ emails. Many people who use self hosted use SMTP to email from other mail servers, just the list and email content is stored on their own server. This I think is the best solution.

    Right now I am using Sendgrid and Mandrill and am very happy with my lists on my servers where I can do anything I want, whenever I want. It's also much cheaper which is always a good bonus!
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  • Profile picture of the author dengkane
    Originally Posted by raviandkanth View Post

    3. Low delivery rates
    4. Lack of a support team
    The above are my choices.

    I have tried self-hosted auto responder scripts, and it took too much time to maintain it, such as installation / configuration / solving technique problems / etc.

    But the most important reason for me is that the delivery rate is bad, and the big auto responder providers such as AWeber, GetResponse should put much efforts to build relationship with many ISP providers. It is difficult for us to do so.
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  • Profile picture of the author kimihill
    I don't want to spend valuable time monitoring my IP address in order to prevent getting spammed.
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  • Profile picture of the author jamiecoyne
    I started out with Mailloop 6.0 and loved it many years ago - and it worked GREAT for me...I hated Mailloop 7. I used aWeber and all of those type of things are fine to a point. Interspire is a TERRIFIC self hosted solution with 3rd party SMTP.

    But I'm currently an Infusionsoft user and it's in a league all it's own. It's more than just email marketing. It makes you think about your business differently...and it's worth every penny!
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  • Profile picture of the author Raydal
    I wonder if Aweber uses a self-hosted solution to send
    out their emails?

    -Ray Edwards
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Raydal View Post

      I wonder if Aweber uses a self-hosted solution to send
      out their emails?

      -Ray Edwards
      I would certainly hope so...
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  • Profile picture of the author steverich
    I used to use mailloop ..........SOOOO much time taken to do stuff & check it and blah blah.

    Now using Awebber ......Very happy with the relatively hands free aspect giving more time to get on with business.

    Not looked at many others but in my humble oppinion switching to Awebber was a no brainer
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    • Profile picture of the author abs007
      Originally Posted by Raydal View Post

      I wonder if Aweber uses a self-hosted solution to send
      out their emails?

      -Ray Edwards
      They must do - I wonder if there's any Aweber clones out there

      Ive been a Aweber user for a few years now and have just started to use a self hosted script.Ive still got my Aweber account and cant see me letting go of it anytime soon.

      The Self hosted Auto responder I went for was ArpReach. I purchased it when it was firstly introduced last year sometime but haven't got round to using it until only recently.

      I've taken my time to get ArpReach installed because I had no clue about how emails were actually delivered so it made sense to do my research on email delivery before I attempted to work with it.

      I learned how its important to setup DKIM, SPF and SenderID and a whole load of things along the way - Its actually been a very educating experience and even though its taken a while, its certainly been worth it.

      I use Amazon SES as my SMTP provider, they have excellent reviews and so far everything is working perfectly with them.

      And because I'm using a self hosted script I'm able to test delivery rates using different SMTP relay service providers such as Sendgrid and SMTP.com - something that you cant do with service providers such as Aweber.

      Just do your proper research before you try going self hosted and you should be fine.
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  • Profile picture of the author YasirYar
    For me, it's gonna be lack of support and low deliverability rates.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by YasirYar View Post

      For me, it's gonna be lack of support and low deliverability rates.
      And how many self-hosted autoresponders have you
      actually USED yourself and set-up correctly?

      Are you talking from real experience or just repeating
      what you've heard others say about the deliverability
      rates of self-hosted autoresponders?
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  • Profile picture of the author RachelLily
    The problem is there is no guarantee your e-mails will get delivered, you may receive spam complaints or the company may go out of business. I probably invested a ton of time and effort into building a list of potential clients so why take the risk of using a free autoresponder service?
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  • Profile picture of the author writeaway
    Whatever money you save going the self-hosted route will be WASTED due to the fact that your domain isn't whitelisted. Aweber provides peace of mind that you email will arrive at your members' inboxes.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by writeaway View Post

      Whatever money you save going the self-hosted route will be WASTED due to the fact that your domain isn't whitelisted.
      Another ill-informed person posting ignorant comments
      about self-hosted autoresponders.

      If you set-up your self-hosted solution properly and use
      good list management practices, you can get excellent
      deliverability.

      Here's something to think about...

      With a self-hosted autoresponder, you have more control
      over your list and e-mail server reputation.

      With a third-party autoresponder service, you're dependent
      on the behavior and list building practices of other people
      using the same e-mail server.

      Dedicated to mutual success,

      Shaun
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    • Profile picture of the author turutas
      Originally Posted by writeaway View Post

      Whatever money you save going the self-hosted route will be WASTED due to the fact that your domain isn't whitelisted. Aweber provides peace of mind that you email will arrive at your members' inboxes.
      why not use self-hosted to manage list and then send emails with mandrill?
      Im looking to doing something like that.
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      • Profile picture of the author kindsvater
        I use AWeber and GetResponse and self-hosted autoresponders. In my opinion, the "low deliverability" claim is a myth. It is perpetuated by online services wanting your monthly fee and by those parroting something they read with no personal experience.

        There are, however, reasons why I use an AWeber and GetResponse instead of going 100% with my self-hosted autoresponder:

        - Integration with services like WarriorPlus, JVZoo, and membership scripts like Simple Member Pro.

        - Better statistical analysis of clicks and who is clicking on the messages.

        - For Internet marketing users know what AWeber and GetResponse are. For other niches, such as a legal newsletter, I would rather my emails professionaly refer to my domain instead of someone getting emails with "AWeber" confirmation and other links and wondering who the heck that is.

        .
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  • Profile picture of the author mushmush
    Where to buy self hosted autoresponder?
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  • Profile picture of the author voldamort
    i am using self hosted auto responder ... i am using a good plugin in my wordpress which is using my server as the server for sending mails and worked nicely ... but i switched to a sendgrid autoresponder because it will save my site from spams .....
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