23 replies
I have been lurking here for a while and love all the great information. While I am not new to the concepts involved in IM I have not really done anything much as yet, other than a lot of research.

I have just completed my first product which is an ebook package in a non IM niche. Here is my dilemma......

I was all set and ready to rock and roll, did my lessons on how to insert a PayPal button, make a download page etc etc and then came the big "OMG what if?????"

After reading horror stories about PayPal limiting accounts and freezing funds, I am now concerned about this aspect. I read an excellent guide from a well known marketer about the subject and I even rang PayPal to ask their advice.

The customer service officer I spoke to said he "wasn't aware of these sorts of problems". Now I am in a real quandary as to what to do. The package consists of 3 ebooks which I have planned on pricing at $17. There is no affiliate program attached to it, as lower priced items don't seem to attract many affiliates.

Do any experienced marketers have any suggestions as to whether I should perhaps offer another payment alternative and if so which ones they would recommend e.g. Google checkout? At this stage I need a free or low cost alternative.

I am open to any suggestions. Thanks.

(Also totally unrelated, but how do I thank someone for a post they have written. I couldn't find a button anywhere)
#alternatives #paypal #scares
  • Profile picture of the author ThomM
    Look at the bottom of the persons post you want to thank.
    It is the last button on the bottom right.
    I've had a paypal account since 2002 and never had a problem.
    I've sold ebooks, adsense sites, and started with ebay.
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  • Profile picture of the author LB
    Generally speaking, Paypal is not going to even notice you unless you start generating an alarming number of sales at a fast rate.

    I've put hundreds of thousands through mine without a single issue.

    What catches their attention is massive amounts of transactions and/or complaints.
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  • Profile picture of the author Johnny O
    I have run tesn if not hundreds of thousands of dollars through my paypal account without any issues at all. Though its not a bad idea to call them and ask them to make a note on your account that you are expecting a spike in sales if you are going to start moving any significant amount of money through them.

    I also use authorize.net and having both options is always better but there are a lot of headaches that go along with that and I wouldn't go there unless you were going to move thousands of dollars in sales each month.

    Like someone mentioned above, clickbank is a great option for an ebook.
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  • Profile picture of the author Tom B
    Banned
    Originally Posted by AnniPotts View Post

    I have been lurking here for a while and love all the great information. While I am not new to the concepts involved in IM I have not really done anything much as yet, other than a lot of research.

    I have just completed my first product which is an ebook package in a non IM niche. Here is my dilemma......

    I was all set and ready to rock and roll, did my lessons on how to insert a PayPal button, make a download page etc etc and then came the big "OMG what if?????"

    After reading horror stories about PayPal limiting accounts and freezing funds, I am now concerned about this aspect. I read an excellent guide from a well known marketer about the subject and I even rang PayPal to ask their advice.

    The customer service officer I spoke to said he "wasn't aware of these sorts of problems". Now I am in a real quandary as to what to do. The package consists of 3 ebooks which I have planned on pricing at $17. There is no affiliate program attached to it, as lower priced items don't seem to attract many affiliates.

    Do any experienced marketers have any suggestions as to whether I should perhaps offer another payment alternative and if so which ones they would recommend e.g. Google checkout? At this stage I need a free or low cost alternative.

    I am open to any suggestions. Thanks.

    (Also totally unrelated, but how do I thank someone for a post they have written. I couldn't find a button anywhere)

    Anni, the only thing you should be worried about is generating revenue.

    You are getting caught up into things that will limit you taking action. Stop it young lady.
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  • Profile picture of the author BizBoost
    Hi Anni,

    You have every right to be scared even if it's a little overblown. It's not your fault. Paypal has been both a boon and a nightmare for some people so you either have to go over their TOS with a fine-toothed comb, or else, throw your hat in the ring with the rest of us and take your chances.

    Just use your best common sense: no adult stuff, no pyramid type schemes, etc, etc...

    Personally, I had a horror story with Paypal about 3-4 years ago when they accused me of having a 2-tier affiliate program. After a week of calling and trying just to be heard, I was able to finally show them that the affiliate program to the site in question was a module that had never been activated and no payment had even ever been processed through that site.

    But, it put me out of business for 5 days, slowed my momentum and lost me a lot of potential business.

    But, I still use them.

    All I can say to you now is that if you let that fear make up your mind for you then you will remain on the sidelines with all the others who could have made some really good money by now. I hope you don't let that happen to you.

    I say just jump in!,
    Eric
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  • Paypal can be a nightmare, but it is very rare. Usually the only time paypal freezes your account is if some one makes a claim against you. Even then, they only freeze that amount.
    I once forgot some one payed for a service. They paid me $67. A month later they filed a claim. Paypal froze access to $67 out of my account. I issued a refund, and had my account back in order within seconds.

    The only real problem I have seen is with selling websites and having fraudulent claims submitted against you. I sold a site for $200. The buyer paid, I delivered and transferred, they filed a claim, and paypal gave them the money back. So they got the site, domain, and $200.

    Since you are selling an ebook, you should be Okay! Paypal is pretty much a necessary evil.
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  • Profile picture of the author Dan C. Rinnert
    Originally Posted by AnniPotts View Post

    (Also totally unrelated, but how do I thank someone for a post they have written. I couldn't find a button anywhere)
    I think you have to have a certain number of posts before the "Thanks" button will show up for you.
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  • Profile picture of the author paowiee1
    have used paypal for both IM and ebay activities with no problems. just make sure that you've verified your ID with them
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  • Profile picture of the author AnniPotts
    Thank you all for your insights. I really appreciate the quick replies. Since it is just an ebook I think I will take Thomas's advice and "stop it young lady" LOL

    I shall jump in boots and all and give it a go. After all the most sage advice everyone here gives is take action or fail.

    Thank you again

    PS@Dan...I think you might be right as I still have no thank you button.
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  • Profile picture of the author jimmorris
    Anni,

    Here is one more reason you can fear a lot less.

    It's funny I can tell by the replies how experienced some people are.

    So here's a screen cap of one of my recurring sites and you'll get an
    understanding of how many subscriptions are processed just here,
    80% of which are through PayPal subscriptions.

    http://jimmorris.s3.amazonaws.com/site1.jpg

    Now, if that doesn't allay your fear Anni, really nothing will.

    And you can always tell someone who has processed a lot of money by the amount of verified buyers they have actually referred...

    http://jimmorris.s3.amazonaws.com/paypal.jpg

    I will honestly say that there was one time PayPal scared me. And it did cause me to actually go and find myself alternative merchant processing, which I did.

    There was a time last year that PayPal finally decided to upgrade their system to allow enterprise-level use so that multiple user accounts could be assigned or one PayPal account so that employees and lower level people could see filtered information according to what the super admin can set.

    During this transition, subscription payments went unaccounted for for over nine days.

    As someone who is used to clearing $1200-$1900 and sometimes more per day, that can get someone worrying when you're expecting about $16,000 in that amount of time in your account.

    What was more troubling was that most lower level customer service people at PayPal didn't even know about the problem when I called in to report the problem, well, it should say was my CFO that contacted PayPal and I was just livid, as you can imagine.

    I first went to Worldpay that are run by the Scottish, and God love their spirit, but they're way too many hoops to run through there.

    I finally took the dip after about seven years, as you can see from my PayPal seller reputation above, and finally got the corporation's own merchant account even though I heard nightmares about that (now I have 5 merchant accounts for different sites).

    Honestly, that is the best thing and I could have ever done for my business.

    I know there is one gentleman on this forum that would say the same and he probably has converted a lot of his business over to a merchant account instead too because you can do ONE CLICK upsells if you develop the right technology. ;o)

    Anni -- if you only knew the other nightmares of selling information and getting really busy and all the customer service things and people disputing purchases -- it's just all lot of fun can I tell you -- deep sigh.

    I remember my first ebook product way back in 2003 when I got back some exciting feedback from some of the top internet marketers, Jim Edwards and Kenrick Cleveland, the master of persuasion...

    Starbucks frappuccino iced coffee frozen smoothie recipes hot mocha espresso latte coffee drinks

    I think still sells on autopilot to this day and I intend to improve that site with video in the next couple weeks.

    Back to the fun and action here
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  • Profile picture of the author ElysiaB
    Hi Anni

    As with the other guys here I think you will be fine

    I'll admit I've heard those horror stories too but I've had a few launch days where a lot has gone through my PayPal account and haven't had any worries.

    You should be fine

    Good luck with the launch!
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  • Profile picture of the author GeorgR.
    how would you ever be successful if you focus on POTENTIAL negatives?

    It's like if...you really, really want to go to XYZ on vacation. But then you say:
    "I dont go. Because it might rain."

    Or you refuse to go outside because there is chance a brick might fall on your head. Something like that
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  • Profile picture of the author Samuel Lee
    Thanks for your post Jim, I don't think there's been a problem that hasn't been anticipated yet so this clears up any doubts I've had. Good thread, and thank you!
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    • Well I happen to love paypal and I use it all the time, but it's just funny how I'm seeing this thread now because my "buy now" page on one of my websites went down today because of paypal... grrr

      So yes, sometimes there are problems with it like any website. However, it's few and far between.
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    • Profile picture of the author Nathan Hangen
      I've had Paypal freeze funds for sales over 100 bucks (21 days or positive feedback received), but I'm not sure if this was just for eBay or for all products.

      To be honest, PP will work, but I fell in love with E-Junkie as an alternative. It only cost 5 bucks a month and they provide secure download links.
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      • Profile picture of the author AnniPotts
        @Jim - Thanks for the awesome post. this has certainly put my mind at ease a lot.

        @Nathan - Funny you should mention e-junkie as I am planning on using them for the download. I've heard a lot of very good reports about them.

        @everyone else - Keep up the good work. It's members like you that make this place what it is!!!
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  • Profile picture of the author Quentin
    Anni just another marketer here who has put hundred of thousands through paypal with no real hassells.

    I have run full blown merchant accounts and run my own systems and it does not matter which payment system you use there is potential for problems.

    Having said this remember all these system are providing a service so treat it in a business like manner and you will have no problems. They will not hassell if you provide good service and follow the rules.

    Most horror stories, when you look into them, have a reason they got into trouble so run your business well and you will have no problems.

    Quentin
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  • Profile picture of the author countonuspr
    Anni,

    I have had no issues with Paypal freezing my accounts over the course of 6 years now. There is nothing to worry about except making as much money as you possibly can. You will be just fine.
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    • Profile picture of the author reynald2790
      I really can't imagine that Paypal scares you but as what I have read in your post I would be glad to suggest you to offer Alertpay or Moenybookers. In order for your ebook to succeed. Anything else is that you must acquire the income source of your costumers in order for you to come up with the best results.
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  • Profile picture of the author Chris Thompson
    Anni - you are suffering from analysis paralysis here. Forget about the what-ifs unless your research has shown them to be a show stopper. PayPal is perfectly valid as a payment method. It has dominant market share. You could run into a problem but if you are honest and support customers, you won't likely have problems.

    Just take action.
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